Food is fresh .... After hours it's made to order The service is ok it's late and they're trying to And it's open 24hrs read more

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didn't even want to rate a star but damn, night shift manager needs to get fired or put in check cause she obviously don't know how to work, making everything difficult, please @wendys fix this problem read more

Every two months or so, I drive from Phoenix to Houston. Van Horn is pretty much exactly halfway there. On my most recent trip, I arrived close to midnight. The only place open at that time that was close by? Wendy's. We've all been to Wendy's. They're known for their Frostys', square burgers, and Baconator. While all worthy contenders, I went with the crispy chicken sandwich combo with medium fries and a strawberry lemonade. Essentially their version of the Chick-fil-a chicken sandwich, it does come with pickles. Plus lettuce, tomato, and mayo to take things up a notch. While not as flavorful as Chick-fil-a, it was a pretty solid fast food sandwich. The fries were crisp and seemed like they were pretty fresh (rather than sitting under a heat lamp for ages). And the lemonade was some of the best I've had from a fast food joint. I went through the drive-through (attached to the gas station) and everything went smoothly. I paid and got my food quickly. No complaints. While I didn't eat inside, I could see that the ambiance looked like your typical Wendy's. For a late night meal, I'll take it. read more

02/07/26 around 8pm too bad I had to put a star Poor poor service Kids today don't know how to talk to customers 1st of all And the cashier couldn't communicate that they were out of soda before ordering no sign saying "out of order" Couldn't pack our order to completion either forgetting stuff and then I wen to ask about the item and they said "Oh yeah, it's right here" When was I gonna get it ? And the cashier just kept selling sodas after that And the manger just walking around the back like a clueless chicken with the "I just work here" mentality Just remember if you hate your job you can always leave read more

Food was just ok for a Wendy's, don't think about sitting at a table you would be a a cleaner spot out in the truck parking lot. They do not believe in cleaning the lobby, the drink fountain was not working in properly out of coke zero, and the ice everywhere. Had to wait an extended time to place an order to find no potatos, and no subbing chili for fries in the combos. The lettuce on the burger was shredded and less than when you would find on a McChicken. You u know both shreds. App does not work here or the employees, but they great Mexican music that can be heard from the pilot store. Did not know that was the way Wendy's did things. Wow not a place for me to return! read more

Service was awful. Went inside, placed an order for fish sandwich and tenders. My mistake, not ordering s hamburger. I gave up on the fish, when the pulled it out after the timer went off and the girl said it wasn't done. Asked for the tenders that were on the counter and they wouldn't have to worry about the refund on the fish since my dog was in the car for an extended amount of time. Nope, she wouldn't give it to me. My last visit to any Wendy's. read more

Everyone I speak to, hates that drive thru!! GET RID OF THE CEMENT turn; it's awful! but that's the least of the worries! Since this place reopened, it's getting worse by the minute... there's never any food. I went last week, there was only one choice of salad, no chicken tenders, no baked potatoes, no tea --- there were two other items I asked for but cannot remember what they were. Again, tonight-- no chicken tenders, No TEA --- that's crazy... no TEA !! read more

I'm giving this location two stars mainly because of the service. I waited an unreasonable amount of time just to place my order. I understand there was construction, but it significantly impacted the speed and flow of the entire operation. While the food was what you'd expect from Wendy's, the overall experience was frustrating. It would be a much better customer experience if they had closed temporarily to complete the construction. read more

You can tell they don't gaf... But i understand. If i worked here i would put poison in the hamburgers. There was also no ice. I saw full frontal in the bathroom. read more

no food no gas no water we starved and broke down on the side of the road L SERVICEEEEEEEEEEEEEEEEEEEEE read more

This is essentially the only place to get takeout in Van Horn at 6pm on a Monday, so you're sort of out of luck if you want anything else, anyway. We fundamentally do not expect wonderful customer service from anyone working fast food retail, so the service does not matter as long as it's broadly polite. They gave us all the food we asked for, it was hot, and it tasted like food. They didn't have apple slices for the kids' menu, but that's not really their fault. read more

Expect to pay a lot for a bad burger that McDonalds could have been better and cheaper. This is what they gave us for the Classic Chicken combo, looks like a McChicken sandwich for $12 unbelievable. read more

Wendy's - Classic Chicken Sandwich Combo - Fast Food Near Me - Van Horn, Texas

Service was so slow!!We asked the guy at the cash register (Elijah) do you have baked potatoes ? He goes back to the kitchen to check and says yes. After 15 minutes of waiting he comes back and says they do not have any. So I tell him that is the only thing my daughter can eat here so just refund me the money. He starts yelling at me that he will do it in a minute. We wait some more and he finally brings out our potato and in a very condescending voice says I was able to get you one "have a blessed day ". Tables were not cleaned & trash on the floors. Another customer that was waiting said they had told him to come back in an hour for a baked potato. read more

Wendy's - Small fries. Over cooked and tasted rancid - Fast Food Near Me - Van Horn, Texas

My brother left me here 3 years ago, never came back. If I had his number maybe he would remember me. Food and service were good. No baked potatoes tho. read more

Everything was fine. Clean restaurant. The register was staffed by a new employee so placing an order was a little slow.

This was my first job so long ago we used to have a salad bar and a potato bar. LOL Memories! I really love the chili and the baked potato, and get this on a regular basis. I remember how we made the chili and that makes it taste twice as good in my opinion. I like the hot chili oil too. I miss the salad bar, but they have good salads. I also miss the pickle burger. I'm still holding out hope that they will bring it back. Our store is really clean. The drive through is very efficient. read more

The older woman needs to work in the back she has 0 customer service skills. And my cheese sauce was cold .

Got food poisoning from here from a chicken sandwich. Was stopping by after a long road trip from California, and it was the only thing I had eaten in two days. I have never been so sick in my life, I was hallucinating! I went back with my receipt and ask for a refund, where the manager himself told me they don't serve bad food and denied me a refund. This was two years ago and I still get mad at how dirty they did me, and the manager was so extremely rude and ignorant. Some bald guy. Plenty of other reviews about people getting food poisoning here, too. Would never recommend. read more

Wendy's used to be good but now it sucks. If fast food chain restaurants could be rated as a US president, Wendy's would be the joe biden of all fast food. It's sad to say but I miss the Wendy's of old. Every location has the typical San Antonio vale vergas employees that don't want to work or even know what customer service is. Soon this location will be replaced with a title loan place just like the others. read more

Service was great. Just a stop off the highway to get a burger on a long road trip. The meat in the burger was not great. Not a regular Wendy's person. Just ok. read more

It's late at night, and the aroma was enticing. Inside the Pilot station, they also have a drive-up window. We ordered both a bacon burger and a chicken sandwich. No sides. Service was fast. Restaurant clean. Note: we bought a plain small patty for our pup traveling with us. Nice option. The reason they lost a star was that they were out of lemonade and baked potatoes. And the one lady was a little curt about it. I get that they have to say that a whole bunch of times during their shift, but it's the first time we've heard it...no need to snap. read more

Visited while stopping at the Pilot gas station next door. I was impressed to find lunch and breakfast at 0945. From the lunch menu ordered the Original Chicken Sandwich. The order was ready within 5 minutes regardless of 3 people who ordered in-front of us. Food was warm and tasted good. The only reason I didn't give this Wendys a 5 out of 5 is because I didn't see the cashier use gloves while handling drinks and using the register. read more

Saturday night April 29, 2023 I had purchased the Cobb salad and ended up very sick with 4 different food poisoning and I'm still recovering from it. The lady at the window had poor service and gave snappy attitude when I was trying to get her the exact change read more

If you absolutely have to get gas and also happen to be hungry at the same time, let me give you some advice that will keep you off the blood pressure meds! DO NOT GIVE THIS PLACE YPUR BUSINESS!!!!!!!! They are rude and don't care that you don't like it. We were ordering and the cashier was asking us questions but before we could answer one question she was already asking another. Then came the onions. Holy Hell! You would have thought she was going to die over those onions. In her blatant attempt to rush us for the no number of people waiting I. Line behind us to get served she didn't hear me say "NO" I do t want the o ions and then proceeded to say do you want the onions or not that's what I was asking! And I said no. I said do not want the onions and she acted like she wanted to just keep going on the subject so I told her as a matter of fact, just take my order off. I no longer want it. The teenage manager comes over to take it off and doesn't ask why and she is still carrying on. I guess if it was worth the hassle then they will be losing money left and right, because it's obvious they do not care. I would be ashamed of running a store that has 1* on their review page. But if I could give NEGATIVE A MILLION STARS TO THIS LOW LIFE ESTABLISHMENT I WOULD!!! And FYI. THE MASK AND GLOVES DONT DO ANY GOOD IF YOU ARE CONSTANTLY TOUCHING YOUR FACE AND MOVING THE MASK AROUND THEN GOING AND SCOOPING FRIES!!! I would have asked for my $$ back either way. Maybe instead of the managers planting themselves in the office not paying attention they could come out and regulate safety a little bit for the guests sake! AND P.S. EVERYONE KNOWS THE GOOD REVIEWS ON HERE ARE FROM EMPLOYEES OR THEIR FRIENDS. SO PLEASE. STOP DOING THAT. ITS NOT LIKE ITS HELPING. I'm sorry to be so blunt and normally my reviews are good, or I always try to see the silver lining but this place should be bulldozed!! read more

I enjoy Wendy's, But this location here is trash. I changed my drink 3 times and they all tasted horrible. The nuggets were mush and order was wrong. If you're traveling and is starving looking for a place to eat just starve to death. read more

This town was just a pit stop for us. We got in late and this Wendy's was the only place still serving food. I wasn't excited to go here because the last time I had Wendy's was as a kid and it sucked. We ordered a couple burgers, chili , nuggets and fries and drinks. My burger was the single! Wow! The produce was fresh , the pickles were crunchy and it was delicious!!! The chili ? Also very good. The place was clean the staff helpful and I will definitely do Wendy's again. This place is now a regular stop when we travel through to see our grandkids. Thanks for changing my mind read more

When we walked into the restaurant, it was crowded. There's no problem with that. However, there was no one taking orders. As we stood in line for 15 minutes without having an order taken, it was obvious that as an order was cleared, then and only then would the next one be taken. This way the crew could keep their screens and order "times" down. However, it was incredibly frustrating to stand there and wait as the line grew longer, without any acknowledgement or order being taken. I even asked if they were going to start taking orders and was promptly ignored. It was also pretty obvious there were spending a lot more time serving the drive thru and ignoring customers inside. Food was fine but fries were disgusting due to sitting forever. Poor customer service at it's finest. I feel bad for the 25 plus people in line BEHIND us. We will NOT be back. read more

Was just about the only thing open here. Friendly service, got our food quickly. Clean, easy in and out read more

It's like I'm talking but no one is listening. The only item I received that was correct was my small sprite. Maybe I got someone else's food, but the experience was so weird that I'm just lucky to have gotten food. It's late, middle of nowhere... I'm not going back, and my fault for not checking my food before driving away. ALWAYS CHECK YOUR ORDER! read more

It's a typical Wendy's. Staff was friendly. My complaint is they were out of chili and taco salad. So I ended up getting chicken nuggets and they were cold and tough like they had been sitting under the warmer way to long. So I fed them to my dog. She seemed happy! read more

Save your money and go to McDonald's! I should have listened to yelp. So much for the "fresh, never frozen" slogan. My burger was definitely frozen because it was still FREEZING when I got it!! I asked for bbq sauce, I got a packet of "hot spice sauce". Ordered chili and was given no spoon. read more

Great customer service! The folks were really kind there and so much so it made me wanna leave a positive review. Well done! Highly recommend as a stop. read more

Absolutely horrible service. I understand it's a small town, but this was so far below expectations. Two big open 24 hours signs in the window, and after waiting 10 minutes a manager finally approached the counter and said they are closed for a bit. Confused because they are supposed to be open 24 hours, I asked when they'll reopen and she said in about 30 minutes. I get it, employees need breaks. Because this is the only food place In town "open" right now, and I have a hungry two year old, i decided to wait. After myself and another customer waited 30 minutes, the manager told a new customer that they will be closed for 30 minutes. When we cut in and said we already waited 30 minutes, she went to the back of the store and had different employee come to the counter and tell us that they don't know when they will open back up. Why couldn't the manager have said that before we waited that long in the first place??? Absolutely terrible, and the management needs a serious upgrade. I have been driving for 14 hours with a cranky toddler. Yeah that's not their problem but some basic halfway decent customer service would go a long way ! read more

Wendy's - the open 24 hours sign in the window - Fast Food Near Me - Van Horn, Texas

We almost did not go to this Wendy's because of the bad reviews. We had a great experience though! The wait in the drive thru was a little long, but nothing terrible. The food was hot and tasted delicious, and the order was exactly right. The employees in the drive thru were super nice and quite polite. I would definitely recommend this Wendy's. read more

Manager is stupid as fuck, pulling an 8' generator through the drive thru, wouldn't serve me because I had a trailer on, 8' not an 18', manager claims I would mess up landscaping, how do you have to get out of the drive through? You have to pull forward.... through the drive through, I can tell that manager is going places in life. My company does a lot of business in that area we will skip that place from now on read more

I can't put the zero stars as this Wendy's deserves! Even though they have taken precautions during COVID-19 to supposedly sanitize the dining room and requirements of a face mask.That isn't the case at this location. We sat down at a table to wait for our food to be ready and the I instantly noticed the extremely dirty metal bars and wall that divides the tables. This was extremely disappointing, especially for a place that claims to "disinfect and sanitize" their restaurant. My husband asked the cashier about the cleanliness of the facility and she gave a rude response. Better him going up and saying something versus myself.I worked in Customer Service before and the #1 fact remains is that even if the customer might be wrong pe upset-heck they could be yelling.. you still offer an apology and offer assistance. Don't waste your time at this location. I'm sad to say that because it is the only Wendy's outside of El Paso and it should be running at top notch. Corporate should be informed, the customer service is nowhere where it should be. read more

Store 7828 has issues with oven not working and have no baked potatoes, when customers that instead of French fries....the store smart enough to call service technician to fix the oven or any other issues broken down equipment.... read more

Don't go there. You'll stand in line for 30 mins with 10 other people while they text on their phones and two other employees are just chatting away read more

We stopped in to try Wendy's new breakfast menu. It was so good! Frosty-cino (cold brew with choice of vanilla or chocolate) was amazing! Great way to sweeten my coffee for the morning. Maple Bacon Chicken sandwich was a different spin on breakfast. The hubby loved it!. Bacon, Egg, Cheese Croissant was just the right size. I don't like to eat a big meal when on a road trip and kept me satiated until lunch. Well done, Wendy's! read more

Slower than a herd of turtles. This Wendy's is in the middle of nowhere inside a gas station. I know, I know... what the heck was I thinking? My logic in grabbing something here was that Wendy's is always reliable no matter where it is. My bad. There was a line to place an order, but it went fairly quickly. That was all that was quick. I waited over 30 min after ordering for two sandwiches and a frosty. The frosty wasnt the correct flavor, but I was too ready to be back on the road to gaf. I will say that the girl working the counter (one of only two employees I saw) was really really nice and trying her hardest to hustle food out. Don't stop here, ya'll. Not unless you have time to spare. read more