Service was awful. Person at drive thru has no customer etiquette. we were not greeted when we arrived, after we waited a few minutes we said "hello" at the drive thru and was aggressively told "one moment" when they finally came on, my daughter was still trying to figure out what she wanted and they tried to rush us. my wife was scared they were going to do something to our food so she decided to go across the street to Taco Bell. We stopped at this Sonic once 2 years ago on a road trip from Arizona and had no issues but sad to say it was very diffTrent this time. read more

When I politely asked an employee to move her gas vehicle from the charging station so other electric vehicles could charge she would not move her car. Then went to her car and she freaked out before I could do anything her manager came out and doubled down on that her employee can block others from charging. At that moment another family charging at the station confronted the manager that this is BAD BEHAVIOR. She wouldn't listen to the two of us about being considerate to all patrons. I will NEVER eat here, if a manager is allowing bad behavior on this level. Just imagine what they are doing to YOUR FOOD!!!!! BEWARE read more

Sonic Drive-In - The area to drive into sonic vs charging. - Ice Cream & Frozen Yogurt Near Me - Pecos, Texas

See all

Slow and mistakes in the order were made when my hamburger arrived it was cold but the milkshake was very good. The manager came out to apologize. read more

Customers service was good considering it was real busy and overcrowded I definitely give it to them for their hard work and keep up the good job. read more

See all

I love sonics but the people that work the late shift seem like they hate being here and give off that vibe. Its 11pm i dont blame people for being tired but down right rude is not the way to act towards customers. Worst sonics experience ive ever had. read more

I have never had a food order so wrong. Awful experience. Ordered cinnamon toast sticks with hot coffee & a limeade. Received toaster sandwich, iced coffee, and sprite. Then she argued with me saying "you could've said something" - had to pay for the cinnamon toast sticks & received a lukewarm coffee replacement. She continued to argue that I was the one at fault even though I repeated my order twice and couldn't hear her well over the music or see the screen. read more

One of the best Sonics I have been to. The food is always fresh and very tasty! Staff is quick and friendly!

Brand new Sonic, same terrible service. Every time I come here, they forget to bring some part of my order. Then when I ask for what they forgot, they give me an attitude. The food is good but the customer service is terrible. *Update* I come back 6 months later and nothing has changed. I changed it from a 2 star to a 1 star review. THIS PLACE SUCKS! read more

I ordered a burger plain no cheese I ordered a burger onion pickle jalapeño only no cheese Receipt has no cheese Cashier says no cheese Get ready to eat our food You guessed it they put cheese Keep in mind it took 25 minutes to get order Waiting in line and you still can't get my order right Really read more

Absolutely horrible! Continued incorrect orders! I mean how hard is it! A super sonic double bacon cheeseburger with mayo, lettuce, ketchup and onion only. Extra bacon, extra cheese- bacon and cheese between the patties! So meat, cheese, bacon, meat, cheese, bacon! It so simple a homeless person could do it! Yet EVERY time I order it..... it's WRONG! I even wrote it down, read it to her and explained it to her and what did I get? No mayo! No extra bacon! No onion! The carhop wouldn't even get her manager/supervisor! Work ethic in America has went to shit!!!! But they want more pay!!!?????? I wouldn't even give them welfare! They don't deserve it! read more

There are two Drive-through lanes. I spent five minutes at one of the drive-through speakers and was never helped! I finally left and went to a Dairy Queen in Midland. read more

Typical Sonic - decent food, fast. Convenient that it is right off the highway. Next to gas station so definitely worth a PIT stop on your travels. read more

Dumber than a box of rocks. Took 3 different people to take the order and they still fucked up. Making +$14 an hour and still can't take an order. read more

Terrible wait, terrible service, cold food, and old food. I'll grab a frozen burrito from Stripes or something next time.

I am from out of town drive up place my order asked for sweet tea as my drink with chili dog and cheese tots the guy brings out my order but in no bag and I asked him if they were having a bag shortage he just laughed and my tea was unsweetened and my food was cold to top it off . read more

The food is typical fast food, but the service is horrible. They never get your order correct & leave the main portion of your order out regularly. I don't go here at all anymore. Just not worth the disappointment. read more

Well I'm staying in Monahans for work and not many options well usually Sonic is a good thing to eat when your limited there burger was good for lunch but there breakfast is weak as fuck the egg was barely there and the bacon was almost non existent I got some un-toasted white bread and disappointment thank god her self for the tater tots and orange juice that was the only thing I think made me in enjoy my breakfast oh and the cinnasnacks were also good so there's that read more

Wow! 45 minutes to get 3 burgers and fries? with a full staff too?? After waiting so long, We still didnt get the right order!??!! So frustrating to see this happen. Everything was ice cold like they microwaved it. so why would it take so long to serve?? Sorry, Not coming back here. Poor Service, Poor food. read more

I give this team a 4 star for several reasons, they work hard to keep up with demanding individuals who do not recognize this is a busy intersection in the Permian Basin oilfield. The team tries very hard to get things out in a timely manner. It is nonstop from opening to closing. With a big truck stop on two sides people from everywhere come. Everything I have ordered here has been correct, from shakes, to burgers and other items I have no complaints. Those unhappy here just are not looking at the big picture of traffic and rude individuals who come by. I have nothing but Thank You and big smiles when served. Tip these guys, they walk many steps in a day to bring your order. The inside team works very hard to get it correct for you. We are human and make mistakes. Just be polite and they have no problem fixing it. They have done orders for my whole crew on a rig and it was correct. I will continue to go. Traffic can be a hassle getting out but that is Pecos at the overpass. read more

It's a Sonic, like all the rest. Service a little bit slow and forgot the dipping sauces, but they quickly went back for them.

Definitely the worst customer service iv ever received anywhere. 1st started at drive thru when they took over 5 minutes to take my order. Then pull up to window and the guy at the window doesn't repeat my order total or doesn't say anything at all to me. I say thank you when he gives my card back still get nothing. Im then given my sweet tea that is hot and has absolutely no ice. I say thank you for the tea and I get nothing back. I then get my chili cheese coney with no fork, cold hot dog, and I then again say thank you and get nothing in return. Will definitely not be back here. read more

Disgusting. Food was either cold or raw. Workers there provide subpar service. Overall was pretty bad, even for a fast food restaurant.

Slow! 20 min for a sandwich! Skip this pesthole and go wait 35 min a DQ

Service was fast. But the cheese on my cheeseburger wasn't melted. That was the only disappointing thing

This is the third time I've gone to this location and each time my order is wrong. Just once I would like to get the food I ordered. If you want the CORRECT food in a timely manner I suggest going somewhere else. The staff is rude and unprofessional as well. read more

They took forever to get my order from the drive through. I'm giving it three stars because the lemonade and chilly dog were okay.

Had 2 hot dogs, American and New York. Both were nasty, microwaved, tough buns and hard dogs with slopped on condiments.

We had just came into town after driving 12 hours and wanted a quick snack so we stopped at sonic where there were no other cars, after waiting 15 minutes from someone to take our order we ordered cheese tater-tots, cheese onion rings and a large drink we received our order about 20 minutes later! I have been to many sonic's and would have to say this was the worst one EVER!!! read more

Well this is the second time that a ver a very very cold hamburger who knows how old it was these is the las these is the last time that I that I stop this at this Sonic I will suggest everybody 2 check their burgers when you get them you might get a cold one read more