I was disappointed with my experience at this location. When I received my order I the burger buns were hard as a rock. Fries and nuggets weren't fresh at all. I informed the employee about the sandwich buns and he told me to hold on. He came back handed me 2 new buns for me to transfer my patty myself. That was completely unacceptable and poor service. I would expect my sandwich to be remade properly and not be handed bread and expected me to fix my own order. To make matters worse the employee was straight rude. After handing me the buns he just close the drive thru window without saying anything or attempting to resolve the situation. The poor food quality and lack of customer service made the experience terrible. Never would I come to this location again. read more

Josiah was really nice and friendly gave us good service. They different drinks and new Christmas flavors read more

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We stopped here on a road trip and this place beyond horrible. Quality and customer service is 0/10. Staff is on their phones. Side conversations. Profanity use. And completely slow. Our vehicle couldn't go through the drive through as the clearance was too low for our vehicle. We arrived here at 9:27p. According to the sign it says the dining area is open until 10p. We were met with unnecessary attitude. And we were told they were short staffed. Apparently this has been an issue for months as another review listed this very same incident(which we realized after leaving). There is definitely a leadership issue here. If we hadn't eaten since earlier in the morning we would've just left but I had kids with me that needed to eat. Even after our food was made horribly. I'm hoping management sees this and does something to correct this. read more

Experience is beyond horrible. Service is crazy slow. Kids are running the operation. Reviews are spot on. Approach WITH CAUTION! It's more employees on their phones than on the job. read more

Chicken sandwich taste like an over cooked burnt piece of cardboard. I haven't been to Wendy's in a while and now I remember why. Thanks Dave read more

Wendy's - Nasty chicken sandwich. - Burgers Near Me - Upper Marlboro, Maryland

Customer service during Monday 5/10 between 10-11 needs significant improvement. I have put in a complaint with corporate which I hope they will address. Food was cold and was not made as order. I was hoping the establishment had improved so I went against my better judgement. Will not make that mistake again. read more

Wendy's - Cold fries - Burgers Near Me - Upper Marlboro, Maryland

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Awesome team great food great tasting chilli and perfect fresh tasting fries best services locations awesome trucker friendly clean floors tables and restrooms read more

The customer service was pleasant, didn't have to wait long!. The renovation was nice the ambiance was cleaned and cleared up, the food was piping hot like straight from the fryer etc. The burger to the nuggets, they filler your drink up to the rim! as it should be ice or not! . This location isn't skimpy on sauce they give you extra! without a charge or a look like didn't I give you one already! Like what are you gonna do with one sauce! no matter for a 4 piece a 6 piece or 10! It's not gonna work!!.. So I have no complaints on the day I went read more

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$16.30 was just too much for a soggy chicken sandwich fries and a drink. And there was not a straw in the bag. Won't be doing that again.

Extremely slow service, so bad the manager came out and helped the staff in the empty restaurant. Fries under cooked. Toilet leaking in restroom and dining room floor incredibly sticky. Won't be going into a Wendy's again anytime soon. read more

Website says the dining area is open until 1 am. The hours posted on the door list the dining area as being open until 10pm. However, we arrived at 9:50pm and both doors to the dining area were locked. We told the staff person at the window it wasn't 10 pm yet and all he said was they were short staffed. read more

This Wendy's has been fully renovated. I went through the drive-thru for breakfast. The order was taken quickly. And my food was hot and fresh. read more

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I Placed a order that I noticed was incomplete once I pulled off from the drive-through, I drove back to the restaurant and spoke to the manager named Adorna, who was rude and very insulting, she actually said it was my fault that it was missing because it was a add-on, she showed no respect, terrible customer service. I Wont be back read more

The service is horrible and constantly out of food or drinks. Workers are unprofessional and rude. It's shame because I used to have good experiences there. read more

Service was terrible!! And they are always out of something! Rude at the drive through window...Oh well I guess at least they come to work! Ownership and Management is the problem at this place! read more

Sorry. I have to agree with majority reviews. We stopped in Sunday, arround noon. It was presented as a grand (re)opening of the restaurant by the banners outside, but all was in total disarray. The counter people appeared untrained and confused. There were only two customers at the counter and they were still there when we decided to leave after standing in line and using the restrooms (where the automatic paper towel dispenser was malfunctioning). We'll look for food elsewhere. A large family also came in and after observing the delays, also decided to leave. Strangely the HC designated parking space were not the closest to the entrances. We had stopped in on a whim and left with the feeling that we had just visited the worst fast food restaurant in the nation. read more

The Wendy's on Central Ave in Capitol Heights MD might possibly be the worst location in Prince George's County. I ordered thru the app for the first time last night and when I arrived at the drive thru window I was told there was no record of my order. The unprofessionalism that transpired by the staff was to the point I just canceled my order and drove off. It seems the customer service is better during the day, but that's usually if you're waited on by one of the Hispanic employees. I will try the app one more time to see if I have better results, and try to avoid late night trips to the drive thru. read more

Stopped at Wendy's. Yesterday won't be going back there customer service sucks they didn't have anything I wanted that was on the menu and the menu board was far enough away I couldn't read it clearly person at the window was frustrated because I paid with a 100 dollar bill and he had to leave the register for a minute to check it get to the second window to pick up order and asked was the reciept in the bag got a hate stare no answer I asked could I get one another hate stare and one word answer NO! and was left sitting there with no resolution if we are gonna put people in customer service jobs they should at least be trained in that aspect read more

Every time I order from this Wendy on Uber eats / door dash they tell the driver they ran out of food & it happened more than once!!! How can we fix this problem? read more

Always closed. Horrible management. The worse Wendys there is by far. You better off just driving to Bowie.

I waited patiently for 30 minutes for my uber eats order. I asked the ypung girl with red hair if the order was going to be ready soon to which she snapped at me saying that "none of their doordash orders are ready and that i shpuld see that if i look on the app" i over heard another employee telling rhe cashier to make us delivery drivers wsit more and that if we dont like it ee can just leave. It was absolutely rude and neglectful considering how patient i was. I wont be returning. read more

I've tried this Wendy's a few times because it is near my job. After several visits I've concluded that I will NEVER go here again!! The inside is always closed and when asked they say they're understaffed THAT DAY. Service is horrible. I orders my food and wasn't asked what drink or said I wanted before the guy said "Drive around" so I remainder him that he hadn't asked. I was literally in line for 30+ minutes. I only didn't leave out of the drive thru line because there were cars behind me so I was stuck. When I got to the window I could see that there were at least 5 different employees inside so I can't understand why someone couldn't have worked the inside register. When I finally got my food and my fries were so cold I had to spit them out as I was driving. Either do better or just shut down!!!! I wish I could make this NO STARS read more

This place sucks, employees are lazy and slow. Food is absolute garbage. You have to wait 20 mins before you can even order, there was only 3 of us in line this is unacceptable. read more

It is difficult to understand how one place can get orders so consistently wrong. Order a burger without cheese and there is a 90 percent chance you'll get cheese. Tonight I ordered a Dave's Single with pickle, lettuce, mustard. Got home and found it had ketchup, mayo and onion. Always check your order before you leave. There's a very high chance it will be wrong. read more

My wife went to bite into her chicken sandwich this is what she gets. We call the store and it's no answer. Unfortunately the rest of us just gobbled down our food! read more

Wendy's - Chicken Sandwich - Burgers Near Me - Upper Marlboro, Maryland

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I type this review as I sit in my car waiting in what's epically the LONGEST line I've seen here. I prefer Wendy's over McDonalds...so I wait. Unfortunately, there's always a wait here. I've been a resident in this area for years & the quality of employees who work here lack the ability for expeditious service. They all work in what seems to be...slow motion. The line is literally wrapped around the entire restaurant & you'd think they'd be some sense of urgency. There is none. I don't frequent here as often as I used to because I'm spending a large portion of my time just waiting in line. Perhaps a complete overhaul needs to be done with re-training the employees here and adequate management needs to be visible. I come from the service industry where serving the public is a priority. That's not the case here. read more

Not much of a fast food guy, but I've stopped here if I am making a home depot run and I am losing my mind with hunger. The hundreds of one star reviews are comically bad, and they are all share elements of real truth, but obviously written by people passing through who had the sad misfortune of stopping here while on the road. Like the guy from NY who wrote "This is by far the worst location.". The folks who actually live here know there is a Wendy's 10 miles north on 301 in Bowie that is ORDERS OF MAGNITUDE WORSE. That place took the Wendy's franchisee manual and DEEP FRIED IT. I am leaving a three star review because the folks who work at this location really try, they just lack anything that resembles leadership in the form of management. read more

No one was in line at 8am, so I got my order quickly. However, my food was barely warm. Nearly choked on a potato it was so dry. Had to put everything in the office (less than a mile away) microwave to make it edible. read more

Tried ordering online to avoid the drive through lines, only to find out that they have the restaurant area is closed, no in-person service. I had to wait in the long drive thru line at the end of the day. I won't be back, the fast food is not worth the wait. read more

Burger overcooked at not edible. I took it to another location and they replaced it.

It's a typical fast food spot! I never truly have high expectations outside of my food being hot, fresh and presentable. This Wendy's has always delivered on that. My food is always hot, nothing spoiled, or molded. Overall, if I'm ever out and about, I would stop by this location specifically for my frosty and burger cravings read more

Food is terrible , service is worse. Cannot believe they allow this franchise to continue. Missing food from order , burnt fries , no straws , no napkins. Unprofessional staff. read more

Short staff , long line . And rude manager answering the phone . I just wanted a frosty . read more

Umm so line wrapped around so I'm thinking ok they're always crowded they must be good. Let's try it. Person working the drive thru was super pleasant until we got to the first window to pay and she didn't have a mask on. I should've told her never mind but I didn't since I sat in this lane. Got to the second window and the damn manager didn't have a mask on either. All the other employees did that I could see. Fries was old, the bun tasted weird and I just counsels enjoy after seeing that really. When it comes to fast food gotta go with your instincts. read more

Not sure when this location started verifying your order at the second window but the young man, that was not properly uniformed (wearing a black bomber coat and white tee), he asked what I ordered. After verification, he handed me my order. I noticed there weren't any sauce that I already asked for. When I asked for some, he proceeded to say "you're capping, I already put some in there" I checked and was 100% sure he did not. He then handed me the sauce that was missing. My concern is how freely he put the blame on me that I would lie over sauce. This location is convenient but it's not worth that kind of service. read more

went theougj the drive through on 7/19/24 at 1205, first off the second window was out of control! Cornelius with the blonde top hair was RUDE!! He was waving me through the drive through whike I was still paying for my order, I received a med fry $3.35, it presented like a small, I asked him (I think) would he pay that amount for a med fry, his response was "I wouldn't swipe my card here" way to go, great customer service, I stop eating fast food 3 yrs ago but was just getting off work, I felt Wendys would be a safe choice after pulling over to read Google reports, fried would be safe, and then this sassy rude person, a woman walked to my truck while I was questing my order, and he stated, "don't pay attention to her, she will wait, she know why she's waitin!" she said to me, I came back to curse him out, but your kind face, and demeanor made me change my mind, when I telll you I was in a lost for words, he surely don't need to be in the front if he is discouraging sales, but that's just my opinio, I will not be returning ‼ read more

i agree with the other comments from Yelpers about this Wendys. Don't waste time eating here. The workers here are terrible. The cashier has trouble hearing your order and will miss up your order every time and it takes 30 mins or longer to get your food. The management here is no better and the kitchen always looks dirty (watch how the employees work and yall be disappointed) plus i never observed any worker cleaning tables in the dinning room which by the way looks like the place hasn't been updates in 20 plus years! read more

This is by far the worst location. I went there for lunch and waited 15 minutes for a the burger and drink. I ask for no bun, it had a bun. I asked for a Diet Coke, they gave me regular. When I was telling him the drinks were wrong, he's telling me it's what I ordered. This place had the worst service! However, the location was clean. I will never go back. read more

My daughter & I attempted to patronize location near Home Depot, we placed our order after a 16 minute wait & paid but the young lady preparing fries dodnt have on a mask I requested the Mgr and he approached window, I wanted to know where was her mask and she replied, she didnt like it. I requested a refund. The Mgr didnt apologize or correct the problem and we departed. I'm researching how to report this location to the Health Dept, very, very irresponsible. read more

Ok good y'all finally opened the doors but y'all still suck because it's no staff and the lines be long asf. Just open a Chick-fil-A here...give the ppl what they want ‍ read more