They asked us to order through the mobile app, so we pulled aside to be courteous and not hold up the drive-through line. After placing the order, we came back to the window, and they acted like they were about to take a normal order anyway, which already felt unorganized and like a lazy way to handle drive-through customers. Then we were told the items we ordered weren't even available. I asked to cancel the order so we could just go somewhere else, but they said they didn't know how to cancel it and that I would have to do it myself. I tried, and it wasn't possible on my end. I then asked to speak with a manager, and she said she was the manager but also had no clue what to do. Overall, we felt poorly treated and completely unsupported, especially when it came to getting a refund. This experience was frustrating enough to leave a review. I would not recommend this location at night at all it's practically a ghost town and clearly lacking proper management and customer service. They need to really re evaluate their staff for night shifts.. its looks like I am not the only one experiencing issues around the same time of night. read more

Who ever is running night crew shift on 2/8/2026 poor excuse of a worker. Food was so trash, order a burger, nuggets and fries at 11:15, 45 mins before close and these lazy ppl couldn't even put a fresh bun on a burger nor have fresh nuggets or fry's. Poor excuse as a night shift leader let alone a store. Hire ppl that take pride in their work not just collecting a paycheck. So disappointing. How am I supposed to eat the rubbish. read more

We stopped in for some fast-food eats while on a stayca. It was a pleasant experience; a friendly / helpful staff, the standard Wendy's fare and also munching on apple pecan salad while the Praise and Worship music played. I thought that was unusual, but nevertheless nice. I also enjoyed seeing the bathrooms labeled for everyone to use, more or less. It was a nice touch. read more

Wendy's - Cool; bathrooms for whomever! - Fast Food Near Me - Tucson, Arizona

WOW! The prices are ridiculous for fast food. Parmesan caesar salad...no chicken...is $8.49 Large fries $3.79 Small fries $2.59 Double Cheeseburger $7.19 Fast food used to be a quick, decent priced stop at one time. Not anymore! read more

Staff turn over is really high. So, often times you're ordering from new staff that doesn't know the system well. If you can get your order placed correctly, the food is very good for the price. read more

I would give this place less than one star if I could. I just ordered a taco salad got it home and it was disgusting. I've eaten these salads for years and so I thought I knew what I was getting myself into especially since online. it looks exactly like it's looked forever. Instead, I was greeted with a teeny tiny salad with varying degrees of rust and old lettuce. Then on top of that, they threw on a whole bunch of garbage corn, three little slices of cheese, rotten tomatoes, and no salsa to go on top of the salad as it usually has had. Needless to say, Wendy's will not be a fast food business that I will be spending my money in ever again!!! read more

Good correct and delicious. But theDt order taker/window greeter same person.. he needs to get train. His voice was nice tone. But no manners. Every time I said a good product I wanted to add to my order he would say "and what else"?.ir was annoying.. doesn't know on how to be a good order taker. Maybe put him in the back. I got to the window and no thank you no please. He points out the window and says "park there". And shuts the window. I chosen to come to this location to spend $53. And for someone to tell me what to do ? Instead of asking me to pull up to wait for my food. Not happy with this experience of service. read more

I have been twice and every time my order has been correct, with last minute changes. It has been later at night and the same man has taken the order and been at the window. He is really great at customer service. read more

I went there again today and would like to update my review. This is now the third time I have had hair in my burger from them and I am minutes away from contacting the Arizona health and safety department when they open again Monday morning. read more

Fresh fast and yummy cob salad cost me $8.48 size is ok , customer service was nice and fast service read more

Wendy's - $8.48 fresh good cob salad , friendly and fast at this location - Fast Food Near Me - Tucson, Arizona

This is definitely not the nicest Wendy's but it gets the job done. It's close and I find myself coming here almost once a week! It's just so convenient. The employees are kind and service is usually pretty quick and I always enjoy the food. I typically get the 4 for $4 because it's really hard to beat that value! read more

Supper slow arrives at 1pm. They had 3 employees on break at the same time, long drive through line and a line inside. Inside was full of a smoke haze. Obviously their grill and fryer hoods are working correctly. All signs of bad management. They need to really work on staffing management and proper servicing of ventilation equipment! read more

This Wendy's just cannot fill an order correctly. They consistently get it wrong 80% of the time so we have had to discontinue doing business with this Wendy's. Even worse if you try to alert someone other than the General Manager of the store, such as going to the website, your complaint is only sent back to the G.M. of that particular store. You would think corporate would what to know when a franchise is providing such terrible service. I guess they will never know they are losing their customers. On our last trip here, after everything was handed out of the window, we continue to wait for the rest of the order. The woman just glared at us because we weren't driving away. Finally, the woman opened the window and said, "do you need something?" We said yes, the rest of our order. She said you have everything. So we had to get out the receipt to prove to her we had not in fact received the kid meal. The meal was sitting on a counter right in front of them. Then when we got home and proceeded to hand out the food to all family members we then discover more mistakes and shortages. No chili, no fries, no dip for the kid meal. We were charged for these items, plus we were charged for two Frostys we did not order or receive. We called the General Manager and her solution was for us to spend even more money on our gas to make another trip back to their store for them to fix it. We asked them to mail us a refund or coupons but they do not mail out coupons. We feel they inconvenienced us in a big way and that they should make more of an attempt to correct their mistakes. That's fine. There are plenty of other places that are willing to work harder to keep their customers. Good-Bye Wendy's! read more

I love the baked potatoes and like the chili. Better burger than McD but not as good as Carls. To me, better than McD, except for shakes if the ice cream machine works, or BK read more

The only reason I'm leaving one star is because I can't do less or negative stars. So I went in today trying to use app for a free sandwich with a meal being purchased, they scan the QR code generated from app for in store use and say I can't use it in store. The child working the register even got his "manager" "Nicole" to consult on what to do. She said you can't use it in store but gives QR code for them to scan in store. It's pretty sad when a "manager" doesn't even know how to run the app, let alone manage a store and dealing with upset customers. Instead of solving the problem and overriding whatever the issue was she just said can't do it thanks. I would refrain from eating here as if they are not capable of running their own app so you really think they fallow instructions on how to prepare food safely? read more

Order was completely wrong, ordered on Yelp, receipt on Yelp was correct. For $28 they sent three burgers on buns , fries not bacon fries with cheese, Food quality in first order burgers were crisp, baked potatoes was dark yellow, old. French fries cold and oily. Wendy's made right, but not really. Replaced original order, but reorder condition the same for baked potatoes, they just drown the old shriveled potatoes in chives. So the second potatoes were the same , old well over done burned potatoes. Burgers were over done. Completely dissatisfied with night shift order. Will never go back to this store on la cholla, Tucson. read more

I stopped by for lunch during the work week. The line was there, but moving quickly. My order was made accurate and fresh. Between the specials at the store and on the APP, we can always count on budget friendly dealZZ... I come here often because of the reliability of this Wendy's location and the professionalism. read more

I stopped in the drive thru today to grab a burger for my co-worker on my way back from a delivery. The line was short, only 2 cars ahead of me. So I wait...and wait...and wait. Well, almost 40 minutes later I finally pull up to the window to receive my food. A single burger. 40 minutes. I manage a small restaurant and we are understaffed, but I at least have the courtesy to let people know that it is going to be a long wait, so that they can decide if they would like to wait that long. On top of the 40 minute wait, the burger I received was cold, looked like it had been assembled by someone wearing a blindfold, and then stepped on. Do not waste your time or money at this location! read more

From what I saw upon inspection of my meal was it had no spit on it. I am pleasantly surprised. Good job Wendy's! Keep up the good work!

Great Service wonderful people especially David , was really giving me great customer service. Best Wendy's in Tucson

30 minutes in line and by the time we got out food, it was colder than ice. It surely was slow, understaffed and cold food

I waited by the window and no one has helped me for 10min and the person would just walk by the window without acknowledging I was there customer service was okay read more

The hours are listed wrong. We just went at 10:30 on a Saturday and it is listed as not closing till 12. We pulled into a hecka closed Wendy's. read more

The drive thru guy really screwed up our order. To make matters worse my wife got some serious stomach issues a couple hours later - and she rarely has stomach issues. This Wendy's used to be good but it's really gone down hill:( We both said "it's the last time we'll go here!" read more

Ok so I RARLEY eat healthy stuff, but Wendy's Pecan Chicken Salad is my favorite thing ever! I always ask for extra dressing because let's be real I can't eat a salad without it! ( downside-you probably will have to as the cashier a few times for the extra dressing). Other than that the people at the drive thru are usually super friendly and patient as I order even when I have to wait a minute to get my fiancées order. Oh and their soft serve is on point! Chocolate milkshakes to die for. read more

This is the only location we will eat at. The manager Nicole from this location is tremendous. She takes care of the restaurant as if it was her own. She makes you feel like family. She checks up on you and makes sure you have anything you need. We always receive hot and fresh food at this location and I believe it's because of her. We will be fans for life because of that young lady. @Wendys read more

Wendy's - Clean restroom - Fast Food Near Me - Tucson, Arizona

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I normally love Wendy's, it's one of my favorite fast food spots BUT this Wendy's is the worst. Both times I've gone the service and food is horrible. The 1st time I was handled a watered down Dr Pepper and like 10 fries in a large fry box I thought they were having an off day so I gave them another shot 2 days ago and once again just horrible. Happy to say they will not make any more money off of me :) read more

I love Wendy's always have. But when they won't simply grill the onions for my wife's sandwich, pretty bad. Have had it here 2 times in last month, so it's someone's choice not to do it. They can, just won't. Not even busy either. read more

Worst service ever girl that gave us food was so rude and then after ordering one with no onion for son who is allergic I ask which one cause I can't touch it around him either they said they had no idea and was very ugly I explained why I needed to know she told maneger to deal with that lady (me ) and rolled her eyes and walked away and to beat it all burgers still were wrong and frys was cold and som got onion so moving forward read more

Wowww talk about the longest wait ever had to get 2 junior cheeseburger first of all its not even busy and I'm the only one in line and it took at least four and a half minutes for someone to take my order after my order was finally taken it took almost 10 minutes to get my food. Lobby services is horrible there's no reason because of how not busy it is to get my order read more

Very sketchy looking Wendy's... As we walked in a worker yelled "Welcome to Wendy's!!" It was kinda Awkward but hey some people are different so we just let it go. The food took about 20 minutes sadly and it wasn't even that much. Overall not the best Wendy's but a quick easy stop. read more

This location is very slow and always get the order wrong. Need a completely different staff. It's that terrible!!!

My order was 75% wrong and when I got home to divvy out the food I had ordered, items were missing including a burger

Stopped in after 10. Had to go through drive thru. Ordered double with no pickles. Hate their pickles. Of course they gave it to me with pickles. Fries were stale and cold. I'm not sure why I'm writing this because Wendy's obviously doesn't care about their crap food but I'll never eat there again. read more

The woman working the drive through messed up my order and I didn't realize it until I got to work. Pretty disappointed with that. The only reason I would come back is because of Mario's amazing customer service!!! read more

This place has awful service . All the employees looked like they hated their job even managers, non of them had any sense of urgency to get customers taken care of. We waited a good 10 15 minutes just to order because the guy running the register couldn't handle more then order at a time. When will this location get a drink station in lobby so u don't have to wait forever for a refill. read more

If I could give a no star review, I would. I went to the Wendy's on La Cholla near Walmart. While I was walking into the fast food restaurant, I seen 1 of the employees talking to someone in a car in the drive thru lane. Not from the inside, but on the outside. There was a car behind them that had to literally go around the the car as it was blocking the drive thru lane. I walk into Wendy's and I see a person coming from the kitchen area and looks at me without saying a word and goes to the drive thru window from inside. There is NO one else inside, no one cooking, no one cleaning, no one behind the counter. I wait wait and wait. Still no one and not even a sound comes from the drive thru area . I got pissed off and yelled out. No ONE responded, so I left and believe me I WILL NEVER go to a Wendy's for the rest of my life!!! Rude Rude Rude read more

Dear Wendy's, why do you consistently fail to give me the dipping sauces I request? DeShaun got the type/quantity correct on the receipt, but for the girl who bagged up my order, the struggle is real, even after I specifically asked if all of my sauces were in the bag (to which she replied "yes"). My fault I suppose for leaving quickly to be polite to the cars behind me in the drive thru... instead of stopping to dig through the bag to check her work. I know it's just fast food, but at least try. read more

Don't get me wrong, love the food NOT the people. Would not recommend this place for a first job or even if you're looking for one. Be prepared for incompetence and a rude night time manager if you do plan to work there. If you could put no stars I would have! read more