Yesterday went to 1494 Capital Circle NW, 32303 location (drive thru) after late ball game. Terrible experience "as usual." In fact, called corporate to lodge complaint after spending over $32 and receiving subpar food in return. First I was told that it was going to be 10 minute wait for spicy chicken sandwich. I was ok with that. I just asked that they wait to prepare all food so it will come out together and all will be warm. I specifically asked for hot fries. I told them I didn't want my fries sitting for 10 minutes while the chicken cooked. I ordered a full taco salad with a medium fresh squeezed lemonade berry drink, a large spicy chicken sandwich combo with large fresh squeezed lemonade, a small regular chicken sandwich combo and a small burger combo, both with fresh squeezed lemonade (read: drink upcharge). The attendant took my payment and handed me back card. No receipt. I assumed he was going to put in bag. I generally like to review the receipt while I wait to make sure everything is on there, but I'd been waited on by this young man before, and I didn't even feel like going around and around with him. He then started to hand me drinks (remember I ordered 4 - large, med, and 2 small drink). I asked him for a cup holder. He said dryly, "We don't have any." I'm like really? How am I supposed to hold 4 drinks? I only have 2 cup holders. He just shrugged his shoulders and stared at me. I started to cancel my order right then and visit some other establishment, but it was late and I was tired. I put the two largest drinks in the cup holders and squeezed the smaller ones in the pockets on the side of the driver and passenger doors. He went on to tell me that this location is always out of supplies they need. A couple minutes later he returns to tell me that they don't have the ingredients to make my taco salad. I'm like....wow, are you kidding me? 10 minutes for chicken sandwich, no drink holders and no taco salad ingredients? I substituted a 10 piece nugget combo for the taco salad and I asked to speak with a manager. I told her how disappointed I was in this visit. She also confirmed that while the delivery truck did visit earlier that day, that they did not bring drink carriers and informed me that this is par for the course. She said they often are forced to run business with lack of proper ingredients and products. Yeah! Just what every customer wants to hear from the manager. I asked her to return the difference in the costs of my original order to new order. The taco salad and drink was easily $10+. She couldn't find the receipt. She guesstimated the difference was about $2 dollars. I wasn't satisfied with that. I wanted any and all of the difference back. After going around a bit trying to figure it all out. I told her to forget about it. I told her to keep the difference, but asked if I could get a full taco salad on my next visit. She agreed. I get my food and drive off. I opened my burger before I got out of parking lot, it was cold. Tasted a fry, it was cold and hard. My daughter ate her nuggets, but my neither me or my son's finished our sandwiches or fries. It was all disgusting. Needless to say I overpaid them. Even though I have a standing credit, I don't think I will ever visit this location again. The time before this, it took them 3 times to make my sandwich correct. And the time before that they were out of tomatoes. I think what really pissed me off about this experience, is while the guy at the window keeps coming back to tell me that they don't have this or they don't have that, I can hear the staff laughing and joking like they were are comedy central. And then I get to leave with a cold burger and cold hard fries to accompany. Needless to say, as of last night, I am a former customer. This location is a franchise. It's obvious to me the owner doesn't know what's going on or doesn't care. I don't recommend this location. And honestly, I'd like my money back. read more
