Horribly slow. Workers standing around drooling staring at the screen confused. Hangs up if you try to call. Can't get simple orders right. They won't tell you if they are out of an item until complain about something missing from your order read more

Love the location and interior. The staff prioritizes drive thru customers vs people that walk in (they will ignore you while waiting at the counter, because cars seem more important than people). A few changes and this Wendys would be great. read more

I hate to be this guy but like damn when we went in yesterday they were really busy there was only five employees I think and I could tell that the manager the guy with the ponytail was really working hard like trying to get customers handled but everyone else like especially the young kid at the front counter was confused and slow and didn't know what they were doing. I really hope that it was his first day because he looked really lost anyway we went inside and it took about 45 minutes to get our food which if I had known I would have gone somewhere else They also had a wrap drive through all the way out to the street and like I said very few employees so I'm not so mad about that I get it I've worked fast food but like put some hustle in your step anyway food was cold by the time we got it They did make sure our order was correct though so that's kind of cool overall this is just why I don't eat here It's always like this It seems like they could hire some extra people or fire the ones that don't want to work I don't know read more

Why use the app when the location takes 1/2 hour to get anywhere in the drive through read more

Wendy's - Front counter - Burgers Near Me - Tacoma, Washington

Yikes, the lobby was a mess the night staff had their own music playing in the background. They had 2 other customers besides my husband and I and the tables were sticky and full staffed. Nice lobby just lazy staff. read more

We had lunch delivered to us from this location. We ordered the Biggie bag. I had a taste for a frosty and husband had a taste for Diet Coke. We thought it would be an inexpensive menu item plus we can share our chicken nuggets with our son. Plus we can share fries and a Frosty. We thought it was a smart buy. However, when lunch was delivered by a third party delivery service. I faced total disappointment of this order. The first disappointment is how the order is presented. The Double stack sandwiches were made sloppily with overuse of condiments. The wrappers were kind of wet due to that factor. Both Large fries were not properly filled up in the container. And I looked for any fries in the bag. Sadly we were disappointed so the Fries falling to the bottom of bag did not meet that factor. This was disappointment number three. And next cold limp fries. I almost wanted to throw them away. Cold Fries get more disgusting when reheated. The chicken nuggets in the order were in an acceptable condition for my little son. The beverages were in fair shape. My husband was satisfied with his beverage. My beverage was a frosty but it needed intervention. It was starting to turn into a cold soup so before I had a cold soup, it was fair to say that I had to place the Frosty in freezer briefly. It recovered ok from its delivery trip. Overall, this was not the best experience. The restaurant should always make sure each order is in excellent condition before sending it the delivery drivers. Food should never be sitting too long because by the time the driver comes to retrieve order, it is very likely we will get cold food. And then we get cold food. And we did. And our frozen beverage suffered too. This delivery was a swift one so I could not really complain about him. But for goodness sake, I wondered why my lunch was so sloppy and cold. According to this review, I say Wendy's must take better responsibility in making good quality food rather it is served in person or delivery. It is very possible that my poor food was thrown together and sat on a counter until my driver arrived. And as for my upgrade order, it was pointless because I ended up with less Fries and a Frosty that needed intervention to be revived. Seriously this place needs to treat customers like they care again. People use delivery services for a number of reasons and if you want their business, please do your part in making it an excellent experience. We are paying extra for our meals more than going in so do us all this favor. Please give the drivers fresh hot food and be tentative with frozen drinks more. Drivers are often blamed for cold food. This order could not be my driver's fault. He showed up there timely and arrived on time. Two factors that hurt this restaurant : Presentation of food and beverages and Temperature of food. I hope this restaurant take this review seriously and improve in the care and needs of All customers. Thank you to the driver that tried. read more

I went through the drive-thru to pick up spicy chicken nuggets, and they were delicious! I haven't tried their other menu options yet, but I might in the future. The staff was friendly and nice as well. I'd recommend Wendy's! read more

Wendy's - Menu - Burgers Near Me - Tacoma, Washington

The employee at the register spoke such little English she got the order wrong for everyone in front of me. I have no issue with people who are learning English being in these positions but if they have such a lack of listening ability that they're getting most orders wrong they should probably spend more time in the back. read more

Okay, I came here to try the pumpkin spice drink and they didn't even have it god dammit it's October you have to have the pumpkin spice drink and I'm so mad about that, so instead I ordered the chicken nuggies and holy shit it was horrible, and the ambience was so bad the music was blasting 2009 top 1000 billboard songs, I don't want to listen to Katy Perry at 2pm for lunch break, I hope the red headed fat bitch burns in hell read more

It's Wendy's after all. What can you say about Wendy's? This location is too busy most of the time because it's a go-to for food delivery services like Uber eats and DoorDash. The food is consistent with most Wendy's locations and the prices are way too high for the quality of a fast food joint but that is the new norm these days. I honestly try not to eat at fast food restaurants any more these days but sometimes the schedule doesn't allow for anything else. Would I recommend it? Absolutely not. Is it worth your time and money? Absolutely not but you do you. Can't say that anything stood out to me good or bad here on this day but I will say that things can always be better. Cheers! read more

If I could give negative stars I would! This is the SECOND time now that I have ordered just a large shake on a mobile order, I give them about 15-20 minutes before I leave my house to come and pick it up an when I come to pick up my order is still not made, I stand and wait for 30 minutes after I placed my order and they still haven't even begun to make my order. I asked when it will be ready now that it's been over an hour since I placed my order for just a single shake and her response is "we're kind of slow right now so idk". I just watched you make 10+ of the EXACT SAME THING THAT I ORDERED and your response is "IDK". That's the straw that broke the camels back. Then as I walk out and I cancel my order I noticed that the short chubby blonde with glasses is keekee hahaing it up with the short black haired girl with a bunch of face piercings as they point an laugh at me standing outside. Not sure what they were laughing and pointing at, But making a customer wait so long for a simple single item while your blatantly ignoring them and talking bad about them in their face is extremely unprofessional behavior and rude to say the least. No wonder why their rating is 1 and a half stars. Every visit here the wait is long, the staff are rude, and the food is always wrong or cold! This "TEAM" needs some SERIOUS RETRAINING AND ACCOUNTABILITY FOR THEIR ACTIONS! Otherwise they will just keep losing more and more customers and their rating will just keep getting worse as they continue to be more deficient in their understanding of "Customer Service". This is the LAST TIME I CHOOSE TO SPEND MY MONEY AT THIS ESTABLISHMENT. read more

If I could give it a -0 I would wish I could do that. The wait time whether it's in the drive-through lane or going to the counter is just unacceptable. I do not know how they still have customers. Today in the early afternoon it took 28 minutes with only three cars ahead of me to get through the line. Today was the last time I ever will visit the store. Customers just go a quarter mile up to Chick-fil-A and see what excellent customer services. Wendy's you need help. read more

They lied to me. They didn't give me my order. I made three orders, they gave me only two and they didn't even want to talk to me. I'm in shock!!! I'm very upset!!! read more

We eat here 2 to 3 times a month. The service is pretty darn good considering the number of customers here. We come on Thursdays during the dinner hour usually. The people are always nice and the orders have been accurate 99% of the time. I can not speak to the crews at other times but these people have got it together. We order chicken, burgers and chicken burgers. Frosty or fries is normal. Food is well prepared and fast inside, but does take longer in the drive thru. Must be worth the wait for the long line. Restaurant is usually clean and well stocked but when it's super busy, you may need to search for a clean table. There is a TV, but it's rarely watched while we are there. Service: above average during our visits Restrooms: clean - average. Code required Kids menu: yes Drinks: Coke products in a multi dispenser. MyFitnessPal: Yes. May need to verify on website Note: I had reviewed this location in the past but do not know why the review disappeared. Ownership change during Covid? read more

They got some old and cold food, hard meat, burnt meat, fries not visibly full,most people are improperly trained or not trained enough,almost like the hiring manager doesn't care enough to have patience and train or help train, you pay 18 or so for a meal , this Wendy's makes mcds look like a 5 stars restaurant. Then let's not talk Abt the nasty rudeness coming off of their gm I'm shocked at how much shi this Wendy's gets away with, Employees not being trained to fill fries properly ,them all not caring if your fries are full or cold and old, under cooked and over cooked meat and chicken, food poisoning alert!!! Skimpy on fries,fries taste usually old and cold and when you get decent fries they're either under cooked over cooked or basically you pay for a medium and large and get a small fries size in it, people go eat somewhere else why waste your money on crappy food and service, if you're pregnant dont waste time or money w their bad food, and possible food poisoning read more

The baconator fries taste gross, with soggy undercooked potatoes to a couple strips of bacon. I've ordered these frequently and I've never received them like this. I don't recommend this store to anyone. read more

Wendy's - Supposed to be baconator fries - Burgers Near Me - Tacoma, Washington

The people working were nice. Service was fast (should have been suspicious). But my $7 hamburger was old. It had been sitting a while. Disappointing, since this was a "cheat" meal. It was safe to eat, but it was the quality of their discount 'stack' burgers, which I was trying to avoid. read more

The drive thru is so slow. I was initially gonna go to BWW to do a takeout order. But saw Wendy's and thought, "It's a fast food place, with a drive-thru, so that should be faster." I WAS WRONG. I was in line for over 15min... when it wasn't even that long. I asked the employee at the window if it was normally busy and backed up like this... And he was like "yeah" in a super chill manner. Never going back again... read more

The slowest crew at a "fast food" restaurant I've ever seen- at least for Thursday night. 9/5. The line was wrapped around for drive thru so I went inside... only for service to be 10x slower. I stood in line and waited for my food for 30 minutes. The sweet old man at the register is doing the best he can but nobody really helps him- they put the food on the counter and wait for him to do everything else. If you put somebody's food out next to their receipt, it takes 1 second to call their name so he can continue helping people in the line. read more

take to long wayyyyy to long way way way way way to long been here 30 minutes for a frosty and chicken nugget cmon man read more

Wendy's - fuckin guy - Burgers Near Me - Tacoma, Washington

Went for 6 sausage biscuits for breakfast. Service was fast and the best cheap breakfast I can find. 6 biscuits cost less than 10.00. I took them home and added a slice of American cheese to mine. Yum! read more

This place was a mess. They got mine and my son's food wrong. They said they would remake it which was nice but it took forever. When I went up to ask about the remade burgers, the manager started questioning and arguing with me on why. I really thought she was not going to give us our burgers. I will not be going back to this location. read more

This Wendy's sucks they gave us 2 of the three meals we ordered and would not give us the third when we went back plus the two large sprites were water wth they do that? I'll cook at home fast food is lacking common sense. I'm so done!!! read more

Yeah by far one of the worst places. This is why chick fil a is always crowded! Once again get the order wrong. On top of that give two medium fries filled like a small two medium drinks when ordered two large meals. Say the receipt is in the bag. But it wasn't. Damn near getting as bad as jack in the box. I get more food from chick fil a lesser price and way better quality and customer service. You know why? They actually care about the customers! No one's perfect but this is exactly why I only go to chick fil a! read more

Wendy's - Freaking horrible thanks for reminding me that west cost fast food places are like this never on east coast did we have this problem - Burgers Near Me - Tacoma, Washington

Update: went back and the GM had a nasty attitude was unwrapping and touching people's food with her hands after touching money and blatantly ignoring customers and tried to refuse me a refund. Disgusting behavior will not be back. Would give 0 stars if I could. Husband says he's was rushed through the drive through and the guy almost forgot a majority of the food when trying to get him to leave on top of that I get home and find a hair in my food. I have short hair for a woman and my husband has short hair so there is absolutely no way the hair is mine. Photo attached. Will update after trying to get a refund for my meal. read more

Wendy's - Hair in my food ! - Burgers Near Me - Tacoma, Washington

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This business food when ordered through doordash is trash and they always never put sauce

I'm so tired of my stuff not being right! Where are my onions? Where is my lettuce? I asked for no tomatoes and no sauce, which they managed to remember to exclude this time - but they've excluded other stuff I didn't ask to be removed! I shouldn't have to hold up the line or pull over every time to check that someone can actually listen & double check a ticket. I also tried to ask for a "pet treat," I've gotten it here before. It's just a cooked kids patty in a container. I do it for my cat after they go to the vet sometimes. The manager said they've "never" done that and that I'd have to pay for want I want for "the puppy." I never said "puppy," I never said "can I get that for free?" The word "free" never crossed my lips. I don't know if I'll ever be back. read more

Wendy's - What they gave me - Burgers Near Me - Tacoma, Washington

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Worst place ever don't eat here they have hairs found in food and laugh about it they don't wear gloves or masks while cooking. read more

The employees are kind and very helpful they made a small mistake but quickly fixed it thanks again

(11:47)I haven't eaten here forever. Anyone who has a van or truck, do not come here. they do not have ample enough room to maneuver and you'll get stuck. i pulled into the parking lot and the places is packed. probably 20 cars in the parking lot but was slowing down because there were only 2 people behind me. (12:50) First, the way the cars were, i was by the mic bit far enough back she couldn't here me. on the mic the girl says, just ignore them we're almost closing. 10 minutes. (12:53)I pull up to the mic and say hello and the girl says, oh it's one of those stupid loud trucks. i drive a diesel van and i go to places like this because they usually have mobile or curbside. they had neither and i can get around the height restrictions. the van is 9'6" tall. 12:55- i say hello 20x and guy says we aren't takings anymore orders what else do you want me to do? There was me and 2 cars and nobody else came. Those 3 cars would pay payroll for the drive thru crew during the night shift. 12:58-i go to the window to talk to them and they're hiding eating french fries and drinking something and "vaping" so to avoid us and finally I left. pathetic ! read more

Wendy's - A girl hid w/2 cars left so she didn't have to answer any any questions. Her hair was everywhere. she sneezed and coughed on all the food. - Burgers Near Me - Tacoma, Washington

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This place should just close their doors! Horrible food and service. Slow, slow service and takes forever to get your food. Nobody is in charge! Cold food and fries. Can't even get the order accurate! A bunch of zombies working here. Hell, as bad off as Joe Biden is, I bet he could do a better job! read more

Very bad, no salt on the fries, no bbq sauce for the 2 pks nuggets, no straws, it said no mayo but they put mayo on burger, and very long line to wait . Would never return again. Never to this location by Tacoma mall. The worst Wendy's I've ever been too. read more

This place is just horrid. they can't get an order right to save their life, the food is always completely cold and never what you ordered. it takes an extremely long time to get your food, and it's never that busy!! there isn't any excuse for the service to be this bad. as someone who has worked in fast food it is the easiest job, i don't understand why the employees there can't comprehend simple tasks. if i could rate nothing i would. read more

I asked for mayo, extra pickles, tomato, and lettuce. I got none of the above. They occasionally forget sauces and/or napkins for mobile orders so I'd recommend double checking your bag. The drive thru is also insanely busy throughout the day so it's better to just make a mobile order and pick up inside. read more

Wendy's - Jr. Hamburger - Burgers Near Me - Tacoma, Washington

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My mom went through the drive through and this man was extremely rude and staring at her and my little brother, making them very uncomfortable. My little brother was laughing at something COMPLETELY unrelated to him and he turned around and asked " what's so funny. are you laughing at me. " and when my mom further reassured him that they weren't laughing at him, he still had an attitude. The girl on the right was very condescending and rude when my boyfriend & I came back to speak to the manager about us missing food and she was laughing the whole time, making silly faces at us, like a child. The manager however was very kind and gave us our missing food with no problem & gave us a free baked potato as well. Terrible employees but good management. read more

Wendy's - Rude ahhhhh employees. (Troy) on the left & idk her name on the right. - Burgers Near Me - Tacoma, Washington

Wendy's workers just sucks man never get my order right and all I order is a ranch chicken wrap and the serve it with no ranch.. first time they gave me a dang chicken sandwich.. Hire people who like to cook or something idk but they flat out SUCK!!! read more

Don't bother getting food from here. I have been going to this location for over 25 years. But the last few orders I've gotten from here whether it was pickup or delivery, has had something wrong with it. Today was the last straw...my fries were COLD, COLD. Not luke warm but COLD. I ordered a large frosty and a medium but received 2 mediums. The customer service inside is just pathetic as well. I understand that dealing with customers in this day and age is not fun but come on, put a little effort in yo your customer service. read more

I like Wendy's burgers, always have since way back in 1977 when they first became "news". I also like their sausage and egg biscuit breakfast with the taters. The food is still good enough, here though it tends to get busy both in the drive thru and inside, so your order will take longer to be completed. It's fast food that's lost a little "fast" read more

If the workers at this location don't like to work or are mad at their pay , they should make space for other people to work there ,

We ordered two burgers from here. The cashier was so rude, just told me my order and completely ignored me the entire time even when I thanked him. We didn't receive straws, only one barbecue sauce, and my sister not only found one BUT TWO pieces of hair in her burger!!!! Literally disgusting. Horrible service, we are so disappointed and it was such a waste of money. read more

Wendy's - a piece of lettuce on a piece of tin foil - Burgers Near Me - Tacoma, Washington