Never been to a fast food restaurant where my order gets out in 30 minutes on average. Drive elsewhere.

Whoa this place is awful now. A 30 minute wait is routine. I feel hypocritical as i decided to make this post after about 20 mins now that im at the drive-thru. Last time the guy was too dim to notice i gave him a coupon. 1. Stop hiring kids with no work ethic 2. Always have an active manager on duty to assist in refunds when these kids can't read a coupon you hand them before waiting 20 mins for a failed refund attempt and cold food. read more

Always out of tacos. Took forever just to even two tacos and a shake . The past few times we did go late at night but the fries are literally old and you can tell. It tasted like they just threw them back in the fryer to get them hot again instead of making fresh ones. At that time of night fries should definitely be cooked to order if there isn't a lot of drive thru activity. That's just being lazy, jack in the box prices are NOT cheap anymore in general . For the price of one meal I could at least get fresh fries and not greasy tacos. If we are paying up the ass for fast food at least make the quality better or hire a whole new crew if they can't do simple things in customer service job.. I worked fast food for years as a teen/young adult and it's not difficult. read more

If I could give this place a 0 star rating I would. The food took 20 mins to be made, the manager was absolutely awful towards the one employee who was doing his best. He was forced to clock out (possibly fired) when he made a mistake. Absolutely will not be eating here again. I was going to dine in but I couldn't even stand to be around that horrible woman. Do better. read more

Food very greasy dripping also the bag was dripping I talked to the lady at the window also shift lead and store manager they didn't want to replace them prior to that order they forgot my hashbrowns and my burritos 2 of them ice Cold they said they would write my name on the board so I went in today the manager won't replace or help very very rude. Terrible customer service!!! read more

I'm not sure of the managers name that was working day shift at 1:44pm on 11-14-25 but she is a African American woman ,very slim and has a terrible attitude. She was extremely rude to me and my husband and her staff as well. Not to mention our food was very skimp and not cooked. Never again will I eat at this restaurant. read more

Incredibly slow service. I was in the line for 40+ minutes and got handed the wrong order. Seemed short staff and unorganized.

horrible customer service always take forever in the drive thru even for small items. forgets things like sauce, utensils, napkins, and many times drinks. food is always made sloppy. no one greets you when entering the restaurant or standing at the front waiting to or for an order, you will be walked by and over looked by multiple people before being helped. staff is overly rude and unkind from beginning of every interaction definitely my last time coming here. seems to me after reading these reviews this store needs to deal with the shift lead that is being described in most of the responses because she fits the description of who i spoke with today. read more

I stopped by here for a quick breakfast on the way to Maris Farm. Avoid this location and go to McDonalds nearby. Drive through only had 3 cars and I was in line for 15min. It's filthy outside and inside the store. The boba in the Iced boba coffee was stale and they forgot my sister's drink. I had to drive back and have my sister get her drink. Staff was not nice and the store was dirty that I'm glad we did not dine in. There were other customers with missing orders. read more

I ordered the Cluck sandwich. It obviously had been made hours earlier. The service was great! The drive-thru guy, Hussein ( not sure of spelling) was Awesome! Very polite and professional read more

Bro couldn't remember what I was asking to order. Forgot like 3 times and then took like 15 minutes to get our food when we were the only one in line. place is cheeks 0/10 read more

I have tried to go the jack in the box here in Tacoma at 5517 Pacific Ave 5 times in the last 3 months and 4 out 5 times I am told they are out of what I want to order even if I change the order after 2 or 3 changes to the order I am then told they are only accepting Uber eats orders the 1 time out the 5 times they wanted my ID for me to use my debit card for order of about $16.00 its getting close to time that I just quite trying to go there for any food now read more

Worst location ever. Staff always rude and takes forever. I guess I'll be going further to the other location(s) for better service

Like the new menu. Much better savings. Timely and sufficient! Crew was friendly and helpful.

Damn if I'm beginning to like this place. They've been on a winning streak..the food has been very good my last 3-4 visits. They are a little slow in the drive-up ( I never use the lobby of fast food places) and they usually only take cards because it's in a high crime area (robberies), but regardless the food is good enough to put up with any inconvenience. ( Now I've probably jinxed it). It's a good enough place to satisfy your fast-food cravings. PS the tacos that they serve two for $1.99? Love those things! The deluxe fish combo is great too. read more

i ordered 3 spicy chicken strips and got 3 egg rolls it also took unironically 30 minutes in the drive through with 1 person read more

Jack in the Box - Jumbo Egg Rolls (3) i ordered 3 spicy chicken strips and got 3 egg rolls - Burgers Near Me - Tacoma, Washington

I came in to use the bathroom in the manager says I need to pay first and buy a meal and then they said it was credit card only I only pay cash. The manager at this location was extremely rude and disrespectful and I will tell all my friends and family to never eat at this location. I had some other choice words on my last comments but it kept saying that I violated something what did I violate speaking the truth read more

I have to give it 5 stars because of the tacos. I don't know why but they are just fn delicious. I mean it's nowhere near a real taco. They use a slice of American cheese for gods sake. But I can eat 10 of these. I don't because that would be ridiculous. But I would. read more

I come here after late night shifts when I'm too tired to cook or there's not much open after midnight. I've been to this location a few times and have passed by it plenty. Club Jack is always popping. There's always a line for the drive through, but steadily moves. The exterior isn't so pleasing to the eye. It could use some remodeling, a nice scrub, and new paint for sure. The area is well lit at night too. Service there is about average. Only once did they forget my tacos that i ordered. Luckily the drive thru line died down and i circled back to get them hehe. Nothing too spectacular for fast food. You'll expect the service provided, the prices you pay, and the food will hit the spot when you're hungry! read more

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I would vote this place a negative -4 if this option was available. Yesterday, I waited for over 20 minutes in the line for drive-thru, after which I gave up and parked the car to order inside the restaurant instead. Only one person working both the drive-thru window and inside counter. With a witch of a boss barking like a rabid dog at her fellow employees. If my blood sugar level wasn't so low, I would have left the place. But I didn't have that option. I used a coupon for my order, which nobody seemed to know how to enter it into the cash register, except the witch boss. I asked if I could have extra pickles on my sandwich, only for the witch boss yelling from the back of the grill area, that I was not allowed any extra pickles on my sandwich, because I used a coupon. And that that was Jack-in-the-Box's policy. Like the corporation is going to go bankrupt by giving me 2 or 3 pickle slices. I waited an additiinal 30 minutes to get my food, which was thrown together and barely edibile. So, I spent a little over an hour to get "fast food". Next time, I'd rather die than ever go to this restaurant. When you have diabetis, you need something quick and fast, not waiting for over an hour for disgusting, barely edible food. Never again ! read more

Order food at 12:20. Went to table and scrolled facebook and lost track of time. At 12:45 went to counter. Stood for 5 minutes before someone acknowledged me. I asked her to refund my order cause now I didn't have time to eat cause my lunch break was over. OMG. The employees were so rude and acted like it was my fault. The customer service at this location sucks. read more

One of the bathrooms look like something out of a rob zombie horror film. It was full of spiders. No toilet paper. Looked like someone peed all over. The one guy was sitting on the counter when he could be cleaning that horror show of a bathroom. I see why one guy left and decided to go pee in the parking lot. Gross. The female employee seemed to be doing all the work while the dudes just kind of stood around confused. read more

I ordered a double bacon breakfast sandwich and it had only two tiny pieces of bacon on it. Sad breakfast read more

Jack in the Box - Sad double bacon breakfast sandwich - Burgers Near Me - Tacoma, Washington

I came to get breakfast on the 4th of July. Ordered a burrito with no meat and the put meat in it. Drove back through the drive through and they made me a second one. Looked at it and it still had meat on it. The made a third one and when I look at it the sauce and cheese sauce was all over the out side of it. The lady said that she was just going to give me my money back for just the burrito and that I need to leave. I ask so I'm not going to get my burrito? She said I was making things to stressful opening up the food to look at it. Please explain how I am in the wrong by asking for the food I ordered to be made correctly. It's not like I was asking for something crazy special. Thank you read more

Terrible service. I live across the street and NEVER go here. It's dirty and dingy service is terrible food is always cold or missing something. I always get the feeling the type of people who work here will do something gross to your food. Stay away read more

Ordered their double smashed burger!!! Over salted feel like I was drench!!! Ask for extra pickles gave me 2 pieces!!! Guy that took order at the drive thru major attitude!!! When I ask for my some ketchup! read more

Made me sick but good customer service the inside was nasty they really need to clean up. Please send the heath department to check it out

Omg, 15 min wait for an order of fries along with a story of how crappy his job is, now I'm depressed!

Worst location ever I don't know why they just don't close at 6pm . After 6pm they don't do cash not a huge deal but still is kinda crazy. They always have issues at night went at midnight , 1am another night only doing online orders why aren't you even open to only accept only orders. This location needs to close also they always have a funky attitude. read more

There isn't a Jack-in-the-Box Locally in Salt Lake Utah so anytime we are in St. George or out of state we always go to Jack-in-the-Box. We love the tacos. This location has great tacos and the ultimate cheeseburger never disappoints. Or absolute favorite is the curly fries and the Oreo shakes. read more

Jack in the Box - Drive thru - Burgers Near Me - Tacoma, Washington

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This location sucks, I was in the drive thru and was ready to order but the lady must have been deaf of something because she could not hear. I had to repeat myself like 6-8 times. She couldn't even hear what I was ordering and kept getting it wrong. I was going to wait and tell her my order at window with all the information being wrong and she said that I could not change it bc it was already done‍. When I said I would like to remove the items the lady gave me an attitude like wtf all I asked was for you to remove the item mind you I was respectful and calm the whole time. Laziness is seen as there was only 2 cars and the wait is extremely long. Not a location I would recommend and jack in the box should really train their employees better. read more

I wish that I could give the location a big fat ZERO. We waited over 45 minutes for our food. Like bruh hire more staff!! This is soooooooooo unacceptable. Shut this muthafuca down!!! It was at 11 pm on a Saturday. WTF read more

I've been through this Jack in a box multiple times around 2am, different days of the week , etc. Every single time i pull through the drive through, they either put a cone blocking the drive thru, or they say, sorry, we're updating our systems, or, we're all on our lunch break. I've talked with other Tacoma residents, and they too have had the same experiences. There aren't many options for late night food, and Jack in the box is losing serious money because of their terrible employees who are doing drugs and hanging out with their friends instead of doing their job. Im never giving jack in the box my business again, and im letting everyone i know about how terrible the late night staff us at all the tacoma and university place stations are. read more

Will someone get a grip on this place. Customer service sucks. And something always missing in my order. I was ask if I wanted sauce then was "neverminded ". Not to ask if I wanted sauce out loud. Lol the glass window closed on me.. sheesh! read more

Went to this Jack In The Box Tonight with my Brother and OMG IT WAS HORRIBLE.... Waited in drive trough line for over 20 minutes, just to get it home and find everything in my order was wrong.... Save yourself the headache and don't waste your time and money at this place. read more

Went there this morning cause I was hungry. I got a chicken sandwich and the meat was over cooked and dry. Or it was sitting there for a while. It was hard to bite it and chew. read more

Jack in the Box - Burgers Near Me - Tacoma, Washington

I wish I could post a minus star...this is for location 10656 Pacific Ave Tacoma, Wa. 10/10/22 1. Women's bathroom was filthy. Only 1/2 used roll of toilet paper ava. 2. Windows and entrance doors were covered in dirt and fingerprints. 3. Push door bar broken or missing. 4. Pop Machine out of order. 5. No Onion Rings 6. No sour cream 7. No condiments out or utensils. 8. The person who waited on us was not helpful at all. Should never have been hired or should have been better trained in customer service. NEVER AGAIN read more

I'm a DoorDasher and i been in line forever. Im losing money and it's gonna mess up my ratings

I went thru the drive thru and ordered a #4 a jumbo cheeseburger. When I got home the burger had a piece of lettuce, two ends of a tomato and the burger no cheese, pickles, ... When i returned and said something. I was told they didn't have cheese and apparently pickles or anything that it's supposed to come with. What the heck??? I'll never go back ever again!! I have a friend that calls them Jack in the Crack now I know why. read more

I recently did a review regarding one of their workers deliberately sabotaging my daughter's lunch then being arrogant about it. Guess what. He's still working there. I don't eat this food. But my kids do at times. I'll find another one to visit. read more