5 stars because McDonald's is the best. However, 1 star because this location always has a problem with their 20% coupon. Never have been able to use it ONCE. All other McD's- no problem. Seems verrrrrry suspect. Also, always have to ask for a straw and don't get the best looks when doing so. Still will absolutely continue to go here though. read more

Its rlly good and pls put this company up to a five stars. And especially the fries and the nuggets and the desserts are rlly good!

The moment I walked in the customer service was horrible. An employee named Aris didn't want to help me with the restroom she said "paid customers only" when clearly my family has sat down and then when I preceded to tell her I'm paying g she said well my hands are dirty. Her responses to be were rude and bitchy. I even told her if you're going to be rude don't work in customer service and she responded "you too" people like this need to be fired or slapped. Don't hire people who cant talk to people. Worse customer service I ever experienced at McDonald's. And the supervisor looked like a push over. If I was her supervisor, she would have been sent home or sent to the back to clean, out of customers way. Instead she walked around like nothing. Horrible experience. read more

Great location! Close to Mary bridge and has great food. Service was quick and kind. They have a great food safety rating and the place looked clean. read more

Been 1/2 hour and still not to the speaker to get my mobile order and I'm stuck in line

Well first off all, I'm handicapped and I was hungry. I took an Uber and was so ready to sit down and eat. I get to the door and it was locked. A girl came to window and said they don't let people sit down inside anymore!! I was starving and really needed to sit. Well we ordered our food and went to find a bench or any outside table and chairs. There was absolutely 0 chairs/tables. We ended up sitting in the parking lot to eat!!! It so sucked that I'll never eat or recommend anybody to eat at this sad McD's ever. Sorry, but you can't deny senior citizens to sit on a parking lot to eat, just a big bunch of bullshit... read more

Stopped by at 11:23pm and the two girls attending both rude and slow. Waited 10+ minutes when we were only 2 cars. Didn't ask what sauce we wanted and then rolled eyes when we asked for different sauces and proceeded to give only ONE. Worst McDonald's I've ever been too. This was dec 2 whoever was working night shift, get another job if you don't like yours ! read more

McDonald's - 15+ minute wait - Burgers Near Me - Tacoma, Washington

Dear Drive thru lady cashier working at 7:43pm on Monday, January 22, If you hate your job, please quit instead of being rude to customers. I didn't apply you and neither did anyone else.. read more

Quick and great service! Only thing is I wish the McDonald's sign was bit taller so you could see it better from a distance, but not the end of the world issue. read more

This is the worst McDonald's ever. If I could rate it a negative number I would. Customer service sucks here. Everyone in the drive thru who takes your order always sounds like you are bothering them. I went by there about 2 weeks ago for breakfast on my way to work. Asked for orange juice and was told they didn't have available yet. At 7am oj is not available.... Wth?! So today I thought I would give this location another chance. Ordered a filet o fish sandwich and was told they didn't have any fish Patties . And again I say it's 1230pm , lunch rush..... why wouldn't you have this item. This location is just a waste of space. Close it down until you can get better management to train employees in customer service and find someone who can order properly. And for those employees who don't want to work and that is why your attitude sucks....,. Do us all a favor and quit and stay home. I will never go to this McDonald's again , there are better locations. read more

This is a review only about the morning manager who is one of the most unpleasant people in customer service and who must be a true terror to work with. Twice she has been so rude when there's been an issue on their end. I don't know who to complain to since she is the manager so I'm just hoping whoever owns this McDonald's sees this. read more

Honestly this location is fire, I love the chicken sandwiches, I am definitely returning , there bbq sauce is top tier, I'm addicted

Review is based on drive through. I only wanted small fry and cheese burger. Cashier ( who was very friendly) pointed out they had a meal deal and would be cheaper if I added drink and nuggets. So I was able to save money and give food to something the street! They have a excellent health department review and that's good for me! read more

I don't why McDonalds gets less than a three star rating, or more than three stars for that matter. No matter where you go, the food is the same, the decor almost always is, and so is the service. The food isn't haute cuisine by any stretch and won't even give an average mom and pop food stop a run for its money. But still, if you're out and about and you get a rumble in your tummy and want to fill that hole inside without taking a lot of time , McD's is good enough. McDonald's is the stick with which medicocity is measured. By the way, this particular outlet has no lobby. You can't come in. It's strictly drive through and deliveries only. This is because it's in the middle of skid row and the workers got tired of cleaning up after zonked out druggies who take dumps on their chairs. read more

The employee That answered the call didn't speak/understand English well when I called regarding my order which was not delivered by the Uber delivery driver! read more

If I could give this McDonald's no star I would. I order two coffees through the mobile app and they couldn't even get something as simple as that correct. How do you forget sugar when the mobile order is right in front of you? We were asked to go through the drive thru to replace them, and when we pulled up a staff member let out an annoyed sigh when we asked for it to be made in front of us. I personally didn't feel like having an allergic reaction to dairy if they got it wrong again. After complaining to management the manager proceeded to shove the "new" coffees in my husband's face and practically told us to get lost Terrible customer service, terrible management and behavior by management. We will never go to this McDonald's again! read more

Would like to give 5... only giving 2 as help is nice and pleasant but really messed up the coffee order... wanted one black decaf and one regular black coffee with 4 cream and 1 Splenda ( I am diabetic ) and order is reversed ... decaf had the cream and I guess Splenda so we had to pull over and wait ... no big deal but when they brought out the Regular coffee.. the bag had only 2 creamers and I wanted 4 and. 2 regular sugars which I can't have ! Didn't want to go back in line as more cars coming ... SMDH please give Splenda when requested and not regular sugar. read more

I dont get it...if I say no lettuce...im helping you out! im taking another little chore away from yall..making it easier!!! but for some odd reason yall wanna play and put like an extra head of lettuce on the burger. ive been here 2 times and each time they have done this to me. almost as if they see my face and start giggling & put an insane amount of lettuce on it to throw a monkey wrench in my day read more

Ordered food through the drive through then they Refused to let me use the restroom even though I'm disabled.

Make sure to look at your receipt when using the rewards. Cashier old white lady took off the rewards and had me pay full price and while saying "thank you for using the rewards" to cover up so I wouldn't notice. The rewards are there to use after earning and you shouldn't have to pay full price. read more

It's McDonald's. You don't come here for gourmet. You come to eat food, get full, fat, and cry your emotions away while eating the best fries in the world. Don't make this a habit, but don't shame it. The food is tasty but definitely not a daily meal. I'm not Warren Buffet. read more

I've been here quite a few times since my job was so close and they usually do a good job when i come, food is usually fresh but this manager a black woman was extremely freaking rude and seriously deserves to be fired...so they messed up my burger the night before my giving me a completely different burger and i called and they said i can come and get my new burger so i went and i asked them in the drive thur and they asked my to go to the first window then we're rude and told me to speak the the manager and she has a nasty ass attitude and the rest of the staff was also rude if y'all don't like being in customer service get another job simple (i also work in customer service so i know what it's like) don't have to be a bitch read more

Went through the drive-through and ordered two happy meals. One was supposed to have chicken mcnuggets in it. Instead, it had a mcnuggets box w 3 chocolate chip cookies in it. I discovered this 3 miles later when I noticed my 2-year old had chocolate smeared all over herself and the car seat. Too late to go back. read more

McDonald's - Chicken McNuggets box filled with 3chocolate chip cookies instead. - Burgers Near Me - Tacoma, Washington

As many opportunities I've given this place to make it right, they always fail. I use this location because they are close by. Again last night I requested my order without tartar or cheese because I'm allergic to dairy. I get home and you can clearly see where they attempted to remove the cheese and failed. Do they not understand that this error can harm someone medically? read more

McDonald's - two sandwiches in a box on a table - Burgers Near Me - Tacoma, Washington

Dine-in option still closed for some reason. Needs to open back up. I saw someone walking through the drive thru. That is dangerous for a pedestrian. The smoothie machine is STILL broken. They don't sell the breakfast oatmeal there!!! So mad about that! read more

I have come here twice in the last week and each time I have been told to wait in the parking lot for barley any food. For example today, I got two McChickens and waited for 20 minutes while everyone behind me got their food and went on with their day. This is bullshit and makes no sense. It's not that hard McDonald's. Figure it out. read more

Don't even waste your time at this McDonald's. They are typically pretty rude, as if you're inconveniencing them. Excuse me for trying to spend money here in order for you to stay employed. They are also the reason minimum wage jobs will always remain at minimum wage. No body wants to pay you more to act like you don't have no sense. Furthermore, NO ONE USES CASH anymore so when I try to hand you a $50 bill, don't act like you ain't got change. Meal was already almost $10 what's $40 in change to keep yo rude ass employed one more day. They just need to go ahead and put some AI in McDonald's! read more

Don't try walking through the drive thru they'll turn you away and tell you to place a mobile order, and then they'll later come out after you've downloaded their stupid app and paid, to tell you they can't take mobile orders at night (9pm)... guess I'll just drink and drive to McDonald's next time to use the drive thru... read more

I agree, some of the people in the lot can be a bit scary but this is downtown and it's often what we expect in any busy downtown area. I really like this new building better than the last ones. It's McDonald's, so there isn't a lot to say about it that differs from any other one but I have noticed the employees here are not nearly as friendly as most other McDonald's restaurants. One tidbit of historic information I found out is that THIS location was the FIRST one in Tacoma, originally built in 1963. The second one was the one at 72nd & Pacific, which was built in 1965. read more

McDonald's - First McDonald's ever in Tacoma, opened in 1963, at 802 Tacoma Avenue South. - Burgers Near Me - Tacoma, Washington

Stopped in to grab a quick lunch inside because the drive-thru is under construction. I was eating my fries when a homeless woman walks over and kinda casually tosses a scrap of paper with her name "Cherry" and a phone number written on it. I'm not dumb enough to think that she was beguiled by my roguish good looks, so I'm a little uncertain of the proper protocol here, as I've never been approached with an offer of prostitution in a McDonalds before. I decided to just throw away the paper. Also, the food wasn't great. Fries were cold and chicken strips rubbery. read more

Its mcdonals. could have been better for sure. all i want in life is some hot fries and they dont taste very fresh here. my late night munchies are going to be satisfied elseware. read more

I used to love Mcdonalds,but now EVERY TIME i get warm burgers,hot fries...or warm fries and semi hot burger...the cheese isn't even melted. waiting in the long drive through line is not fun either..visited here on August 24th and well...all of the above. Mcdonalds is now at the bottom of my fast food 5. for the tastiest burgers and super fast service,visit Wendy's North of Graham...avoid Mcdonalds unless you have time to wait. read more

I just had the worst experience ever at McDonald's. First of all it took forever to get my order I had to wait out front. First they sent it out with a dirty ass security guard no joke. Watched him hand it into someone else's window and then they handed it back to him a minute later when he was delivering other packages to other cars then the manager comes out three or four minutes later and says what am I waiting on in a rude tone I tell her and I asked her if this food went into another car she would not answer me until I raised my voice and said excuse me and she said no and screamed and called me an asshole and walked inside of the building. I called to ask to speak to the manager and lo and behold I got a hold of this same wretched stringy haired winch. She told me I was sadly mistaken and hung up on me. Screw you McDonald's if this is a franchise or a corporate McDonald's you better think about who you hire to be a manager in there. Calling a customer an asshole and having a dirty ass old security guard delivering food is unacceptable I threw the sausage Mc griddle out to the seagulls. F'- you McDonald's read more

This McD's is a block away and in a pinch I eat here form time to time. Usually when I'm on the run to work and only have a few minutes to eat while driving. The drive through is always lightening fast. I've yet to have my order incorrect. The food is consistent with my other McDonald experiences. Only downside is the location, right across the street from the Pierce County Courthouse and being downtown as well there are always sketchy people hanging around. I suggest you roll up your window once you get your food and keep your doors locked. I've never been messed with, but best to stay safe, especially the ladies out there! read more

This comment isn't just for this location, but to McDonalds Corporation. Is it just me or has the flavor in McDonald's burgers, way too different nowadays? It seems saltier and the buns have more air in them then bun. This is most certainly not not the Mickey D's I grew up with and taste like cardboard. My very first job was McDonald's and now as I'm reflecting, it was alot flavorful back then. Sad..... read more

Love this drive-thru! I come through 2 or 3 Fridays a month and get the exact same order: sausage egg mcmuffin and a mocha. It's always very fast, consistent, and correct. Best of all, the staff is incredibly nice. If these folks ever have a bad day they don't let their customers see it. read more

This is my home McDonald's, and has slowly gotten worse, and worse. I went to pick up a McDouble, medium fry, and a large strawberry banana shake. The fry had a strange prettier, while the shake tasted like someone left all of the cleaning soap still in the machine , and not properly rinsing. Sadly not going back . Oh I forgot, the burger was good. read more

The night crew tonight is amazing!! Thank you! I ordered a big Mac meal medium with a Dr Pepper, when I got to the window it took them just less than a minute to get my food ready and they had given me a large fry this crew is always sweet and so nice I just want to say thank you you guys are awesome and always rule. With Covid and everything people act ill mannered, so you guys being generous just makes the day that much nicer read more

They need to fix the intercome for the drive through fast. We have been waiting in line to order and did even take our order and other cars who came behind us went first. They seem like they didn't really care what the problem was. read more

we went to the Mc D's on Pacific ave in Tacoma. "Linda" was the manager on drive through. absolutely horrible. every single one of our burgers was burnt to a crisp and there were 6 burgers in total! we also were asked to pull to a number with not a single car behind us. This store is a joke. the managers are a joke. If I could give this store a 0 I would. If I could speak to a regional manager that actually cared how piss poor this store is I would. But not a single manager cares. Hire incapable people, promote incapable people, serve inedible food. Repeat. read more