After reading the reviews I almost went Burger King. I had a taste for Wendy's so I went anyway and I'm so happy I did. It was 10:28 AM I believe and I asked if they were serving breakfast or lunch. She said either or, I ordered two baconators (she confirmed if breakfast or lunch) and a large fry. I waited maybe 4 mins and got my order. The food was fresh and hot! I asked for extra condiments and they definitely added them. Will come again! Thanks ladies, great service read more

Wendy's - Bacon Baconator - Burgers Near Me - Surprise, Arizona

Ordered from drive-thru and as we checked our order noticed that our 2 -10-piece nuggets, which we paid for were missing. We go inside with the receipt and tell the staff we are missing our nuggets. We also order another hamburger. We go home and ate. Looking at the receipt the next day. I noticed that we were charged again for the nuggets we had already purchased! Called the restaurant spoke to manager. Didn't seem overly concerned. No offer of 'how can we make it right'. Won't be getting my hard-earned dollars anymore. Told the manager to school her kids to check orders before they are given to their customers! read more

The woman who was running the location the other day when I went in changed my opinion. She was helpful and she understood my order. It came out correct and she helped me with a in app coupon that would not work because you know, corporate. But I'm upgrading my review based on her attentiveness. Thank you, young lady. I wish I remembered your name. read more

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Stupid is as stupid does! OK, so I went back again and once again this location left us disappointed, again. Ordered drive through and got cold fries and a Dr. Pepper instead of the large diet coke I ordered. People would think they would take note of customer complaints, but you can't fix common sense! NEVER AGAIN!!! read more

9/24/25-Staff added a meat that I do not consume (pork) and have not consumed for more than 15 years on my sandwich and the general manager deflected to, request a refund through DoorDash 9/25/25 when I called to report the issue. She showed no concern that her company could face litigation for issues as such and was non apologetic about her restaurants error causing me illness for multiple hours. She had no decorum to form an apology and nonchalantly says I can give you another meal. Yet still no apology! I suffered nausea and a migraine with an upset stomach for over 3 hrs. She showed no remorse or empathy. I don't want another meal, I want accountability! If I had a severe allergy to pork like I have other items this location would no longer be, and I have a strong case. The location is franchised so she has no worries apparently. read more

Wendy's - Bacon pulled from my mouth and classic chicken sandwich ordered that was not ordered - Burgers Near Me - Surprise, Arizona

I feel like the picture speaks for itself The girl said "I threw in extra butter and sour cream" I don't think anything will help this... I'm just wondering how many days ago they stepped on this before selling it to me read more

Wendy's - Not actually sure, but I ordered a potato - Burgers Near Me - Surprise, Arizona

I completely understand why the Wendy's on west Bell Rd Sun City only received a 2 star rating. If there was a lower rating than 1, I would have given it. I have to travel north for work and thought I would grab a breakfast sandwich, and what a mistake that was. I was driving down the road and took a bite of this sandwich and almost . Completely disgusting and inedible. Wendy's, you should be ashamed of yourselves and close the doors. I hope everyone reads this review because it's spot on! What a waste of time and money. read more

Wendy's new face lift is here! Restaurant is updated, fresh, clean and the service is better. The bathroom actually looks like a bathroom and not a port-a-potty ! I enjoyed a quick lunch! Fries were hot and so good! Thanks Wendy's read more

Wendy's - Classic Chicken Sandwich Combo - Burgers Near Me - Surprise, Arizona

I Asked for no salt on the French fries, they got the old ones and refried them. It's crazy because there wasn't a long line or a rush for them to be giving this kind of service. read more

Wendy's - Burgers Near Me - Surprise, Arizona

Worst experience I've had at a Wendy's. My burger was so undercooked it was still cold in the center when I bit into it. Had to drive back there and ask for the manager 2 times. When she came up she didn't seem to care. Staff was highly unprofessional cussing and doing whatever in the back. Would not recommend this location. read more

Wendy's - Burgers Near Me - Surprise, Arizona

Food was cold, and on top of that we asked for extra sauce and we couldn't even get the ones we asked for

What you going to do to improve that McDonalds right up the road? Went there and was quite busy about 20 or so cars there. Went past your place two in front one in drive through. Prefer the Wendy's of the past but not now! read more

Benn in their couple of times now.The new managers are not very friendly, talk down to you. And don't respect their workers, they way they talk to them. Not a good everioment to eat or order from. read more

Just left this location without ordering anything. We went in and the three people that were working were apparently too busy to help us. All three of them walked past us without even acknowledging that we were there. There was no one else in line and only one person in the dining room. Apparently they do not need our business. In today's world where people are spending their dollars wisely you would think that businesses would be more aware of their customers. Just a side note... went to jack in the box, we're very nicely greeted, spent a dollar less and GOT TWO FREE SODAS while we waited. Customer service at its finest! read more

There were five of us and everyone's food was cold. The service was extremely slow and rude. They definitely need to train their staff It has really changed since a few years ago read more

Walk in to order, Nicholas was eager to take our order... Dorothy (who acted like a manager) scolded Nicholas for bagging the last customers order since she was eating there. Pretty sure he was distracted from getting our order right.. Went back to the counter for ranch and Dorothy yelled out how many like I was a kid...(customers behind me called her a bit%#. Sandwich didn't have the Mayo in it. Went back for the Mayo and Dorothy flipped the screen around and showed me what was on the screen "no Mayo" which was not what I ordered, then after I told her I ordered Mayo, not what was on the screen (hence my first comment why Nicholas was distracted) My complaint is Dorothy not the other server or atmosphere or food! read more

Customer service was playing around tonight and laughing. Had to repeatedly honk the horn to get order completed. Too busy laughing and joking around. No other customers! This place is very unprofessional and young oriented. read more

Always quick service at drive through. Bringing the Fast back to "fast food" there new breakfast burritos hit hard! The nacho cheese makes it read more

I placed an online order for 40 chicken nuggets with ghost pepper ranch. It was supposed to come with TWELVE sauces. It had ZERO sauces. Gross. I also ordered a chili cheese baked potato which would have been fine but no silverware was included so I tried to eat it with my fingers and just eventually gave up and threw it away. What a waste and what horrible customer service. It's in black and white on the dang order and still, basic items that are needed to consume the food are forgotten . The icing on the cake is when I tried to submit a complaint on their website in hopes I could get a refund for the items that weren't able to be eaten, and it would not accept it, repeatedly stating that my email was an 'incorrect format' so it directed me to their customer service number which told me to call back later because it's closed. What a mess. read more

Wendy's - Website that won't accept a complaint - Burgers Near Me - Surprise, Arizona

I should've learned from my experience a couple weeks ago to not come back here... A couple of weeks ago- The newer Hispanic lady in her 30s that was at the drive through window was a complete b*tch. She forgot the kids meal drinks, my large fry and all the sauces. On the upside the younger cashier dude was very nice and apologetic when I came back for my stuff. Today- When I received my order I was sure to check it this time lol and they forgot part of my order again. So I told them. Then I realized they didn't give me any sauce so I told them, and the dude shut the window on me probably because he realized he's working at a fast food place for a reason Get it together Wendy's I've never had this bad of service until I came to this location. read more

My grandson ordered from Wendy's through door dash. If we could give zero stars this would be it! Door dash brought the order. Everything was ok but...instead of a burger it was a chicken sandwich. My grandson called them & the female on other end was rude to him. She says she can't do nothing about it. She said get a refund through door dash...hello ignorant person...the bag was sealed, how is the door dash driver supposed to know the order is wrong??? They don't have x-ray vision!! Pathetic how she was rude, ignorant and incompetent. We will never order from them or visit in person this Wendys ever again. This wasn't first time for rudeness from one of their employees as this has happened in person as well. Employees who make mistakes need to take accountability for their mistakes and not blame others who didn't! Smh This call to Wendy's took place at approximately 1:20 pm on 3/3/23. read more

12701 W Bell Road, Surprise AZ This is a very well managed fast food restaurant, the food is always good and hot and always the correct order, also, pretty fast at the drive-thru! At least between the hours of 5pm-11pm read more

Stopped in for dinner last night. The place was clean and the staff friendly. Only a few members were wearing face masks so not sure if they allow vaccinated member to go without or not. The menu has been updated since the last time I was at a Wendy's pre-COVID. They have some new options that we could not resist. My girls opted for the chicken nugget meals, one with apple chunks and one with fries. My hubby and I opted to try the Pretzel Pub options, he opted for a double burger and I opted for the Country chicken version. We also were happy to see they still had Baconator Fries, which is a favorite. Everything was really good and we totally ate way too much. We did find a random pretty overcooked fry in the bottom of my daughter's chicken nugget container, but that happens sometimes. We noticed the place is pretty popular with the older crowd, we even saw a book club happening when we were there. My youngest asked if that was the "old people" section. Gotta love 6 year old logic, kids get a play area so grow up should get one too. We definitely opted to get frosties to go home with us. Vanilla and Chocolate varieties for the win. All in all this location was nice and clean and the staff there was friendly and helpful. We will probably be back. read more

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You all need to really look and screen your employees better. You have Host (L) that is so concerned on the way he walks, talks and looks that his service to customers is horrendous. He can't even get the order correct and stands there rolling his eyes and acting very weird. Either let him go or put him in the back washing dishes. read more

This was one of the WORST experiences I have had at a Wendy's. For context I've been to this Wendy's multiple time and have never had a problem, so Im curious if there has been a change in management or ownership because what the heck. We went around 3:45 and it was pretty slow. It took at least 5 minutes to even order our food. When we ordered our food. We specifically said large fry, large frosty cold brew thing and a medium frosty and it was to go. He asked for my name and I even spelt it out for him and he wrote it wrong. After he gave the receipt I reviewed it and it was all wrong (the photo). We had tried to get the attention of an employee but it was to no avail. Once they gave us our food it was on a tray, we told the man that it was to-go and he put it in a bag but when we told him it was wrong and we were missing item he fled. We got the attention of the manager I think, and she was not very kind. We explained to her what happened and she blamed it on us. She did give us more fries though but we were STILL missing the cold brew frosty thing. They went to get it and make it a normal cold brew after double checking what flavor and then said they didn't have it. We were so fed up we just left. All in all the management is non existent, they were severely understaffed, and had no order. There was no one running food and the food was just siting there getting cold. I will not be returning to this establishment until they get their stuff together because that was the worst experience I have ever had at ANY fast-food chain. read more

Wendy's - The receipt from the order. - Burgers Near Me - Surprise, Arizona

At this time of the day 4:30 the two boy/men in drive through did not get my order right and was was rude when my mother asked for her receipt and if they got the auto correct, they sneered and said no they did not get my mom, her salad dressing, and they did not repeat the order back to her read more

The Wendy's staff at the night shift is HORRIBLE. No matter what day we come, they always take forever to make our food and they ALWAYS forget something we ordered. It never fails. Then when we go back and tell them that they missed an item, all they say is 'sorry about that'. They are all you g kids that seem to be on that night shift. Do they not care or get told about better customer service?? It's just horrible. read more

The three stars are more for the service than the food because it was awesome, quick and friendly. I had been to some appointments across town with my kids and they were starving so I stopped here on the way home for a couple $5 box deals. Can't beat 10 nuggets, fries, drink and a chicken sandwich. My kids were all happy except for the spicy chicken sandwiches if you could call them that. Looked like a frozen patty of some sort, with a lettuce and piece of tomato. Not bad enough to not go again, but definitely won't flock there. read more

I like the Wendy's Food but this particular Wendy's staff needs some training on personal presentation and cleanliness. They were all covered in tattoos and weird body piercings. I will pass on going to this Wendy's when wanting a chicken sandwich. read more

Fries are nasty chicken sandwich been sitting for a couple hours food was not great. I thought Wendy's makes when you order I guess not . I think they more worried but getting people in and out quick .then have food that's fresh read more

Wendy's - a chicken sandwich and french fries - Burgers Near Me - Surprise, Arizona

Chili was great, but why can't I ever get a spoon? Am I suppose to drink it in my car?

Because when she went we went to Hawaii she ate well yeah but they didn't call it that but yeah that's what it was does it Because when she went we went to Hawaii she ate well yeah but they didn't call it that but yeah that's what it was does it read more

It's Wendy's guys... It's fast food. Been through the drive-thru 3 times now and have had no issues. Staff has been friendly, even the time I came through right before closing time. Folks who complain about Corporate Wendy's advertisements/marketing, post irrelevant photos, or complain about food being salty need to recognize you are eating FAST FOOD. Take your critiques to Ruth's Chris. Four stars, because I cannot bring myself to rate a fast food place five. I'll be back when I have my greasy food cravings!!! read more

Food showed up and was good ! Only place thay dont get irritated when i ask for my burger off the bun!

No bacon for my burger. Manager standing at counter. No apology! Host (Elayasia) gave 10% discount. BURGER OVERCOOKED -VERY DRY. NOT RETURNING read more

Went through to pick up a mobile order. Didn't have my order. When I ask is this Bell Road location the lady at the intercom said no this is not Bell Road. however it was. . The dingdong working behind the register didn't even know what location she worked at. I did make a mistake and made my order at the wrong location but the gal could have offered to help show me how to change the location but she just said "can't help ya ya gotta go to the other place down road". 5 miles but was out of my way. When I got there I asked them if there was a way to change and yep there was and it was very easy. Ding dongs working at Bell and RH Johnson. -next time I'd go out of my way vs order from that location action ever read more

Went Wednesday night. Simple order jr cheeseburger deluxe, hi Ken BLT med fry no salt! Burger and chicken sandwiches totally cold as was the bun. Frys we're salted. Never going back to that place. Over 8 dollars nothing was warm or the way we ordered it. No wonder mcDonalds is so busy! read more

Looks like I'm not the only one writing 1 star reviews while waiting endlessly in the drive thru. The kids inside just laughin it up and doing who knows what. Food atleast feels hot. Finally read more

Don't bother ordering the chili from this location. It's taken from the top and you end up with chili soup. 3 times in a row. I finally went in to talk to the manager...ready for this? She told me they all do it and she'll remind then to stir the pot before dishing it up. read more

Service is always slow. Absolute worst! And they're always out of items, you sit in the drive thru while the kids working here always seem to be just messing around read more