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    Wendy's

    3.0 (3 reviews)
    Open 10:00 am - 12:00 AM (Next day)

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    2 years ago

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    6 months ago

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    1 year ago

    Every time I come here I place a mobile order and still wait 20-30 mins in the drive thru line. Never come to this one.

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    Bill Miller BBQ

    Bill Miller BBQ

    2.7
    (81 reviews)
    1.2 mi
    $

    The chicken was excellent!! Hot, crispy skin, very little salt and a good portion for the price…read more I would have given 5/5 but my husband's sausage and brisket Poboy looked great but had little flavor and the BBQ sauce was flat (like ketchup). Granted bbq sauce can severely vary and preferences are just as varied. The staff was very nice, the meal served super quick and the bus boy was working very hard! Id eat here again , for the chicken!!!

    Yesterday I stopped at the Bill Miller BBQ in Seguin to order one of the new 40-piece Chicken Bites…read morefamily meals, and it was one of the worst customer service experiences I've had in a long time. I asked the drive-thru employee, Enkenye, what came with the 40-piece meal. Her response was simply, **"I don't know."** I then asked if it came with sides or if it was listed somewhere on the menu that I was missing (it wasn't on the menu). She put me on hold, came back, and told me it included a family-size order of fries and a medium order of fries. Confused, I asked why it came with two orders of fries and whether I could substitute one of them for a different side. Her response through the speaker was, **"You're asking the wrong person."** I honestly didn't know how to respond, so I said, **"Well, you're the drive-thru person, so who should I be asking?"** If the employee taking orders can't answer basic questions about the menu, that's a management and training issue. To make matters worse, the drive-thru wait was around **25 minutes**, which is excessive for fast food. When I finally got to the window, I asked if the meal included pickles because every Bill Miller meal I've ever ordered has come with pickles. She asked, **"Did you order them?"** I said no because I assumed they came with the meal, and she looked at me and said, **"Nooooo, it doesn't come with pickles."** Seriously? A 40-piece family meal and you can't include a few pickles? It wasn't even about the pickles at that point--it was the dismissive attitude throughout the entire interaction. The food itself was fine, but customer service can absolutely ruin the experience. Between the lack of product knowledge, the rude responses, the 25-minute wait, and the unwillingness to provide something as simple as pickles, this visit was incredibly disappointing. I'll gladly drive farther to another location before returning to this one.

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    Bill Miller BBQ
    Wow thanks for the half a taco. This is ridiculous.
    Wow thanks for the half a taco. This is ridiculous.
    Bill Miller BBQ

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    Wendy's - burgers - Updated August 2026

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