Today I visited Wendy's store number 5165 on my way home from work at 950pm to pick up some dinner for my family. I ordered 3 junior bacon cheeseburgers add ketchup and pickle, 2 crispy chicken sandwiches add tomato, 1 Dave's classic double meal with no cheese and only onion, large with a rootbeer, and 1 ten piece chicken nugget.
While ordering, the gentleman who was helping me kept half listening to what I was asking for and at one point even tried to decide my drink for me. He tried to give me a total and I had to tell him, "You didn't ask what drink I'd like." His answer was, "Oh yeah, I know." After telling him I would like a rootbeer he gave me my total and asked me to pull to the second window. Upon paying at the second window I was directed to pull up past a car that was already pulled up. I must have waited pulled up in a parking spot for at least 15 mins. During this time I saw 2 other cars being pulled up. So there were 4 orders all together pulled up all at the same time. I was confused as this is supposed to be fast food, not wait in a parking lot for 15 minutes food.
After what felt like forever a gentleman came out to give me my food. Before he could walk away I checked my food and realized it was incorrectly prepared. The junior bacon cheeseburgers only had mayo, ketchup, and pickle on them instead of the regular formula and adding ketchup and pickle. I told the gentleman this and he tried to tell me his idea of why I received my food made wrong. I was aggravated and did not really care why, I just wanted what I paid for.
Before I could finish checking the rest of my order he ran back inside the building. When I checked the double hamburger (which I had specified no cheese) I realized it was coated in cheese. I went to go up to the window to let them know this was also incorrectly prepared. While on my way the gentleman from before came out the door and handed me a side of tomato and lettuce for my cheeseburgers. I was not happy with that as I did not pay to prepare my own food. If I wanted to prepare my own food I would have cooked at home instead of visiting your restaurant.
I continued to the window and knocked. I was greeted by the manager Fred. I explained that my food was wrong and he began to argue with me about fixing it. He tried to tell me adding things to my burgers meant I did not want the things that already come on them. I literally had to explain to him when you say "add" it means "in addition to." I also told him my double hamburger was incorrectly prepared. His response was that if I wanted it fixed I would have to wait for him to finish helping all of his other customers first and that, "It will be a while." I told him this was unacceptable. He slammed the window, turned his back, and began screaming at the top of his lungs. I could hear him through the window screaming at the guy he was working with, "TELL HIM IF HE DOESN'T LIKE IT TO GET THE FUCK OUT OF HERE!" When the guy working with him opened the window I informed him I could hear the screaming and that it was inappropriate. He responded by telling me, "Pay attention to me, not him, you're talking to me now."
Next thing I know I hear Fred scream with the window wide open, "THIS GUY IS FUCKING STUPID! FINE I'LL FUCKING FIX IT!" I asked how a business can talk to their customers in this fashion and the guy at the window said, "Huh, no one is saying anything, no one here heard anything."
Finally Fred came back to the window and gave me my food. I told him I was going to write in about this and possibly call Robert. I also told him I use to work here years ago and I can not believe Robert and Kevin accept this type of behavior. I began to walk away and Fred stuck his head out the window and began screaming. "I DON'T GIVE A FUCK, I'VE BEEN HERE WITH JUST ONE GUY SINCE 8! MAKE SURE YOU CALL MICHAEL TOO! I HAVE FIVE KIDS, THEY WON'T DO ANYTHING!" There was a whole line of cars watching him do this. Rather than respond I just walked away. I wanted to get home. By the time this was all over it had been more than a half hour. It was 1030 at night.
After the way Fred acted I didn't eat the food I paid for. With covid going around I was worried he may have spit in my food. To be clear, I'm not accusing him of this, it was just a worry of mine. I ended up wasting my money, being treated as if I was dirt, and still cooking after I got home. I will not be going back as long as Fred is still working there. I can not believe I spent my money at this Wendy's and was treated in such a fashion. I can not even begin to fathom the thought process.
I do not want a refund or anything like that. I just want to inform you of how your employees are representing your restaurant and treating your customers. I will be sending this to the Wendy's website and their official Facebook page. Additionally I will be posting my experience on Trip Advisor and Yelp. Thank you for taking the time to read this. read more
