Worst Wendy I've been at all my life. We came in at 8:40 and waiting in line while no one for atleast 20 mins while no one even acknowledged us for one second. So then I took it upon myself to order online to make it easier and then I still waited ONE HOUR until I got my food. The lady in the back was throwing the food around and giving attitude for no reason. The only person who cared was the guy with the upside down visor. read more

This is one of our "usual" spot for Sunday afternoons after church. For some reason, this place has recently gone down the tubes. Today half of the flavors in both drink machines were out, there was no ice and the drink station was FILTHY. The men's room was a disaster, the tables were all disgusting and wobbly. The air conditioner was off (it's 88 degrees and humid outside). The food was adequate but the service was inadequate. It was obvious that the staff was ashamed of their place of work, but they lack management and leadership to help correct the issues. read more

extremely slow and terrible service. They ASKED me if I got the cheddar bacon sandwich and I said yes. Then they proceeded BOT to give me my sandwich. They forgot to give me half my order. I waited 30 minutes in the drive thru and 5 minutes for a single drink. I ordered the taco salad and they forgot the chili. I have called five times and still haven't gotten anyone on the line. They did not give me my receipt. read more

The workers are always more than happy to serve you! I never really cared for Wendy's until coming here. This place is fairly new so the place is super clean. The quality of the food items are a lot better compared to the other Wendy's I've been to. This is the only location I'll visit. read more

I don't know who you guys have been hiring lately, but literally almost every worker that has taken my order are SUPER INCOMPETENT. I don't understand how hard it is to work at a fast food place. They almost never get my order right.. I don't even make any special requests. Simple, straight to the point orders. If you work at an American restaurant, it's important that you can speak AND understand English, especially if you're the one taking orders.. ._. read more

This Wendy's has no class waited by the door for a missing item no one came also called no one picked up and through the window the young girl in a grey shirt on 11.23.20 had her mask down VAPING!! while doing orders behind the counter HOW DISGUSTING if that don't make you more sketch of eating out just saying that's the sign read more

ok this wendys slaps and lemme tell you why it's better then all the other wendys. 1- new building = modern + great aesthetic 2- i assume the peeps working are great but honestly idc cuz i'm usually hangery and i just want food - periodt. 3- there isn't anything different about this locations food but bro if you want good wendys food go to this one cuz 1475979384/10 i've gone to wendys once every week since i was 11 and the deals on the app are great, the points i save up are useful, and the food is always pretty darn flippin good. they did take away the caesar chicken wrap and im very big sad :/ ok that's all. KACHOW. read more

Ordered from the dining room because the line in the drive the was ridiculous!!! Manuel took my order and within 1 minute my food was ready. Good job guys :) read more

Wendy's - Meal ordered and done within a minute!!! Good shit!!! - Burgers Near Me - Kapolei, Hawaii

Drive thru at 10pm. The French Fries was OLD ! I like the food at Wendy's, But Come On. Old French Fries would NEVER happen at McDonald's. Seriously , that was pretty Bad. and the drive thru was actually crowded read more

When i order my 10 pic chicken nuggets with fries today and i saw 8 pieces with it and I ask the manager and i said to them there were eight pieces of chicken nuggets so they gave 4 more chicken nuggets with it so I'm like are they ripping people off with there food and missing something or so. Also they need help making the correct orders when customers by Wendy's food. read more

I'm not that picky of an eater, but I can say this is unacceptable. I ordered a Dave single meal to be served a dry cold burger with one union ring. I also ordered a chicken burger and at first glance I didn't notice any toppings until I opened the burger to find toppings for a toddler smh. read more

Wendy's - Burgers Near Me - Kapolei, Hawaii

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This is for the Ka Makana Ali'i Wendy's. There customer service and time management isn't the greatest. My boyfriend and I have gone to that location multiple times for it's convenience and good food, usually late at night. But almost every time we go to the drive through we get an employee who has an attitude, and/or doesn't thank us at the end to let us know that's all of our items. Also there's always a huge line, and only one window open with an employee who seems like they barley know what they're doing. We sit in lines for 30 minutes assuming that it would get done quick since it's a fast food place. They seem understaffed, and the staff that they do have seem like they're not trained well. We like the food and that it's 3 minutes away, it's just when the line is long we go somewhere else sometimes. read more

Out of all the Wendy's on Oahu, this is the only location where the food is consistently hot and fresh, the restaurant being clean and the staff being friendly. A lot of it has to do with the location, steady traffic and affordable prices compared to the other restaurants around Ka Makana Ali'i. Heck, I'm willing to skip the Wendy's in Royal Kunia, which is just a stone throw away from my home (and depending on who you ask, stone throw is a unit of measurement ) just to go to the one at Ka Makana Ali'i. read more

I may be bias but this new Wendy's is the best ! From customer service and the food it really is the best place for a quick lunch or dinner. They also have this soda machine that is high tech with choke soft drink you can't find at a fast food place. My favorite is their Sprite Zero peach carbonated drink! I didn't even know sprite had a peach soda! So whenever my family and I are craving for Wendy's we will definitely go to this location.... read more

Anyone notice that the price is getting higher but the food is getting smaller? Just went to Ka Makana location and my chicken sandwich was like a chicken nugget sandwich. I don't know if the change is happening everywhere or at just this location, but they are definitely loosing my business. read more

I know you shouldn't expect MUCH from a fast food restaurant. However, I would expect my food to be properly wrapped and look somewhat presentable. I was handed the wrong order at the window informed them this was not the correct order. Waited for them to bring me what I thought I originally asked for and I got this instead. Whatever glob of a mess this is. Very disappointed. Why would they expect a customer to eat this? When I'm sure if given they would not eat it themselves! I eventually got what I ordered and no longer had appetite. Thanks. read more

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Usually not a problem, but today we ordered two hamburgers and specifically stated NO MAYO, and the screen even has it on there. Got back home and they had mayo in it... how hard is it really??? read more

shout out to the drive thru crew last night (11/12). I paid for the car behind me & the workers praised our kind act & really made the experience fun. This wendy's location is my family's favorite on island. thank you for the frosties! :)) read more

I would like to start by saying, I love Wendy's. I specifically enjoy this Ka Makana Ali'i mall location. I always come in to the inviting space provided by the customer service from familiar faces of the employees. Today, however, my usual positive experience was anything but positive almost as soon as my friends and I walked thru the door. As my group approached the counter we stopped at the digital menu away from the register. We scanned the menu, simply just taking our time. The cashier (whose name tag said "Trainee") shouted, since we were not close to the counter still making decisions, "For here or to go?" in a rude manner. We as a group were stunned. We felt rushed and one by one we went up to make our orders. The Cashier made us feel uncomfortable because he was unfriendly in the way he spoke to us. He cut me off a few moments during our order. We finished orders and walked away to make our drinks. Found seats and waited for our food. We felt like that was a situation that didn't need to be talked about, we were over it, we've worked in the food industry and we've all run into people in a down mood. Why I was actually pushed to make this review is what happened after we finished eating. We went to throw away our trash alongside a sweet woman cleaning up her area. We were getting up to leave then the same Cashier Trainee, unbeknownst to us, was cleaning out the trash bins was coming back in. He opened up the door to the trash bins and with intention audibly said "Seriously?!" He said this pretty loudly. There was no a bags or bins in the space. The woman who also threw trash felt bad and was apologizing and he ignored her words. She was visibly upset because she thought she did something wrong when it wasn't her fault at all, how was she to know that there was no bin? He left the door closed, making it look available. We talked to the lady to make sure she felt okay, while he walked away huffing and puffing under his breath, quite angrily. I hope this helps the establishment with this trainee, and makes sure he knows how to talk to customers and provide good service. Next time I come in and see him I expect better. read more

Ordered online and missing items, burgers were open, fries were mostly in the bag everywhere. No sauce..... and we spend $60 plus.... smh trash!! read more

Watch out if you go drive through!! If you get the girl at the window get ready for your food to come flying at you! LOL!! Maybe she's a hard worker and I was too slow, or maybe she had the wrong glasses so she couldn't see how far she was passing the bag, I would go back just because my son and I was laughing our ass off at what she was doing. read more

I came here twice and both times ordered the same thing, a Son of the Baconator PLAIN. Got sauce both times. The second time I even said "No ketchup or mayonnaise, please. I got it in my burger last time." And they said okay. Opened up my burger and there was sauce. Also, there was no one at the first window so I thought I had to pay at the second window and I guess the guy got scolded for not being there. Sorry new Wendy's, I was super excited when you opened but I'm going to just drive to the old one from now on. read more

Wendy's - Why?! - Burgers Near Me - Kapolei, Hawaii

I'm so disappointed...not the first time I've ordered the Apple Pecan Chicken Salad and asked for it without Blue cheese in it a d what do I get! When I get home I find Blue cheese! Not to mention the salad was wilted! I've gone through this once too many...I'm done!!! read more

I went here today, ordered a #1 combo. Worker asked medium or large, no small mentioned. I asked for light ice and extra salt for fries. Price was higher and I asked about it. She said that's the small price. I told her that she didnt offer a small, and didnt mention extra charge for tea. Order came, another guy brought my food, said light salt I told him I asked for extra, as they under salt. The girl was arguing inside the window that I ordered light salt. Really poor attitude and service. Food okay but service ruins the visit. read more

I had two orders of the Baconator fries and both of them had burnt bacon. Drive-thru line is usually long as well. read more

Wendy's - Bacon is black as the container. - Burgers Near Me - Kapolei, Hawaii

Its a fast food joint so my exceptions are not that high. Have one of those 100 flavor soda machines never disappoint. Dave's single is always delicious and they always accept the Wendys App so no complaints for me. read more

I order a son of baconator with meal and a wrap while the lady taking my order she's was laughing while talking to me there were both laughing I order 8:40pm. I will not order here again and I won't recommend this place read more

I would love to give this place more stars. Food was great as always and came out quickly but the staff is less than professional. Dressed in a summer dress the skirt of my dress had ridden up a bit higher than I intended as I sat down to eat my lunch. Focused on my food I initially didn't notice until I hear laughter and notice I'm getting looks - lots of them - from the kitchen staff and those expediting orders at the drive-thru window. A young man even came up from the back to stare at me. I heard the phrase "spreading aloha" more than once, I was in no way sitting in such a vulgar manner. Once the young man noticed me staring back at him he quickly retreated to the kitchen looking somewhat ashamed. I quickly rearranged my clothing for the sake of modesty and tried to recover what was left of my dignity. I managed to finish my food but my mood had dramatically changed, I was so mortified. I won't be returning to dine here again. read more

Good corner location. Very visible in Ka Makana Alii. Lots of parking. I placed my order through the drive through. My order seemed a little warm, not hot. Next time I'll ask them to make sure my order is hot, off the grill. read more

Just left Wendy's at Kamakana Alii and I ordered a baconater fries...not 1 piece of bacon was it.? read more

Wendy's - Burgers Near Me - Kapolei, Hawaii

So sad that the fries were super dry which is surprising since this is a brand spankin new facility. They need to retrain some of the cooks here! Staff are friendly and there is ample parking. read more

I ordered the Apple Pecan Chicken Salad for lunch today and a plain baked potato. They forgot the chicken, the pecans & the bleu cheese. So basically I had a box of lettuce and apples with dressing. EPIC FAIL. This was my first visit at the new location in Kapolei. It's nice, clean, friendly staff but clearly lacking in quality control. The manager was apologetic and offered me a free frosty (to go with my salad?) which I declined. He got me a fresh and hot piece of chicken and 2 bags of pecans. I will say that the lettuce was clean and fresh and so were the apples. That's about all I can say. read more

Really bad service took 15 min to order our food !!!!!!!!!!!!!! Just completely ridiculous

I have never had an issue here until today. Usually great service. After I came home from the drive through. I was so hungry I didn't check my burger until it was half-way eaten. It was not what I ordered. I ordered a Dave's double and got a single. I'll definitely eat here again. However, I'm gonna take my time and make sure my burger is correct before I pull off. read more

Bottom line up front: three stars for the food (its fast food after all) and four stars for customer service. If you're in the mood for some Wendys this is the place to get it. Much better than the one on Kamokila Street. I actually live closer to the Kamokila Street location but will drive here to eat because the management is doing a good job at keeping this place to standard. Restaurant is clean and customer service is much better than what is to be expected. While I am dining, I always observe how the management runs a restaurant, the managers in this location have pride in their job and hold their employees to the standard..good job! Keep up the good work! read more

they made us wait in line and not tell us their card reader isn't working!! they should put up a sign or tell us before ordering and everyone is furious and mad in the line! employees were laughing and made comments about us saying " should carry cash broke ass " and we didn't want to make drama so we left it at that! overall it's just dumb that they made us wait and tell us at the window read more

This Wendy's location has horrible customer service. I've visited several times with no please and thank you throughout the entire transaction. One time the employee handed me the bag of food and walked away without saying one word. Employees seem to have a lack of training and often seem to be in a bad mood. Given, some workers are better than others. Nonetheless, lines are always long because they usually seem to be understaffed, especially in the later afternoon. I only go here because the food is good and the fact that I live down the street. read more

This review is based on 3 experiences over the past month. This latest one being tonight which prompted me to write this review. I've come to the conclusion that if you want a correct order that you should not go to this Wendy's on a weekend night. Twice I ordered a cheeseburger for my son and it came with pickles and onions. This third time I ordered and asked for no pickles and was told "it does not come with pickles". When we got home lo and behold there were pickles and onions in the cheeseburger. I ordered a spicy buffalo salad and got a chicken caesar parmesan salad with spicy buffalo dressing. This most recent visit I order a southwest avocado and a spicy buffalo chicken salad. Both salads were chicken ceaser parmesan salad. One just had a scoop of avocado. I looked at my receipt and the person working the counter had entered everything correctly. The issue are the people putting the orders together...either they lack intelligence, are lazy, or think it's funny to mess around with people's orders. I usually let things like this go but after this 3rd visit a review was in order. My advice avoid going there at night or really, really check your order before you leave. read more

Ordered at 11:15 pm 3/10 they forgot the two extra sauces I ordered and never gave me my receipt. They all looked faded in the back when I was being helped at the window read more

All I gotta say is despite how busy it was, one of the managers I think her name was Maggie showed excellent customer service. She was very apologetic for the long wait, she made complimentary frostys for those who been waiting. And the way she talked to each customer, so positive and sincere with thank you and sorry for the wait. I was blown away by her. And her smile and calm manner just really stood out. Thank you Maggie for making my experience to Wendy's the best. read more