Arrived there about 8:30 pm. We did not receive two orders of fries. I tried calling and no answer. I was already home when my poor daughter realized her order wasn't there. This is what our baconator fries looked like. Whole entire strips of bacon on the fries. The fries we did get with the meal were only half full. AND the guy that served us at the window did not even have half of a uniform on. Who even knows if this meal was legit? When I asked about my receipt they said it was in the bag with the utensils...got home and checked on everything it definitely was not in the bag. read more

Wendy's - Baconator Fries - Burgers Near Me - Kailua, Hawaii

Came here for a late night dinner. We got a large fries and it wasn't even filled all the way. It was filled as if we ordered a small fries and their small fries is tiny. Very disappointed. The other food items we got were Delicious and put together well but the amount of fries was just ridiculous. read more

Wendy's - Can you believe this was the large fries? Hot & Crispy but they won't give you what you paid for - Burgers Near Me - Kailua, Hawaii

Management please read the reviews from Jeff A. His review hit the right spot! It's so very true and waiting to get help took forever! Very slow process! Soda machines too! And only one person working in the front, which took so long! People get irritated and they leave. read more

Love their drinks which have so many to choose from. It's getting better now and food is good. Nice & clean place.

Learn how to answer yalls fucken phone !!!!! They told me the SpongeBob meal won't start till October 14th . When the release date is October 8th. So I called another Wendy's to make sure and they said it starts today October 7th !!! These workers are lying . They should deserve no star . read more

Wendy's - Wendy's phone number . How many time I had to call them just to get an answer . - Burgers Near Me - Kailua, Hawaii

The drive thru clerk was a jackass. Went there around 10:40 to order crabby meal and saucy nuggets and the person taking the order was very rude. Asking if that's all I'm ordering and I could get the nuggets if he knew what sauce. Jerk didn't even let me finish my freaking order. We just drove off. If you wanna be an asshole that's fine, we'll go somewhere else that appreciates the business. read more

I would give this place no stars if possible. They made no effort in taking our order, sent us to kiosk. Which is fine .... If they worked. They both did not work and her excuse was I'm only taking drive thru. Like she couldn't tell them to wait and take our order and two others trying to order too. Really. Then out a sign that says drive thru orders only. First time here and never coming back. read more

It's finally open! The day I was both excited for, and my waistline feared. They're crazy busy from open to close; the drive thru line regularly wraps around the street. It sucks you have to wait in the drive thru line even if you want to go in to pick up your food, but hopefully the crowds will die down in time. Luckily the line moves pretty quick. Customer service is good, and easily the best fast food burgers on this side! Baconator is the best thing since sliced bread. Most definitely going to be coming back. read more

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They suck. They gave me the wrong order, multiple times. I have come there like 8 times through the drive thru and they gave me the wrong order!!!!!!!!!!!!!!!!!! I hate this Wendy's, don't go here. read more

Went to Wendys-Kailua for the 2nd time in 2 weeks. The 1st time there was a kid doing food prep with the wildest hair like he was part of the Commodores or Earth, Wind & Fire, with no net. We waited 5 minutes before our order was taken. One of the employees had a stereo on so loud that i could not hear her. As soon as she went back there to turn the volume down, it went back up. The fries were hard as a rock. I had to take it back and asked for freshly made fries. Later, that kid with the wild hair was taking orders. Both of the soda machines were out and took another 2-3 minutes wait to get a drink and all of the tables were dirty. Went there tonight for a frosty, again, no one at the counter to take my order. Ended up walking out and went through the drive thru. Don't think I'll go there again. read more

Don't you just love getting home to see that your $4 fries are less than half full, and soggy. And no, there weren't more fries that fell out into the bag, and I didn't eat any before taking the photo. This is actually a flattering angle. In person, the fry box is about 1/3 full. read more

Wendy's - $4 medium fries, less than half full - Burgers Near Me - Kailua, Hawaii

I would give zero stars but because the food is so convenient I'll do a 1 star. We barely come to Kailua Wendy's because of the bad customer service we get. The management there is so unprofessional!! Manager was swearing at customers in front of me in line, we ended up leaving but that is no way for a manager to be speaking to customers or anyone in general! She was dark skinned with very curly hair. read more

Aloha to all my kailua neighbors... Today is Thursday December 8th 2022. I had gone to Wendy's with my ohana for dinner. We had ordered their new Italian Mozzarella Cheeseburger Combo on top of other things. When we received the order they gave us the Italian chicken sandwich. We had taken it back to them twice and each time they insisted that what they gave us was the correct sandwich and we were wrong. The third time my dad had taken it back and spoke to the cashier that had taken our order and she double checked the screen and told us that they made it wrong and we were right. When she told the manager on duty ( Jesse ) that they made our sandwich wrong the manager yelled out " I need the meat... they want a fucking cheeseburger now " our receipt had clearly said Italian Mozzarella Cheeseburger not Italian chicken sandwich. When the cashier that had helped us came back with the right sandwich I had asked her for their corporate number or a higher managers number that I could call regarding what I heard the general manager say. She went back to Jesse the manager on duty and came back to tell me that they didn't have a corporate number or higher managers number and to look up Wendy's on Google to look for a number on there. I insisted on getting a higher managers number and all of a sudden they gave me the general managers number. When I spoke to Jay the general manager about the issue we were having she was very unprofessional just like the manager on duty. She then told the cashier to give us a keychain of free frostys for a year and ended the conversation. The second issue we had was when we were eating the food. While we were in the middle of eating our food it tasted funny. When we took the wrapper completely off to look at the burgers they had mold outside and on the inside of the bread. We were seriously disgusted knowing we had eaten mold and couldn't get the taste out of our mouths. At that point we all lost our appetite and didn't wanna eat anymore of the food. I had taken the sandwiches back to show them that there was mold on it and that I wanted a refund. They had given us more problems. I had got back on the phone with the general manager and told her about the second issue. Her conclusion to us eating the mold and having mold on the sandwiches was to give us another free frosty key chain. At that point I was already so fed up and wanted a refund on the entire order. After a while of talking to her she ended up having the cashier give us the refund. The whole time the manager on duty was nowhere to be found and seemed like they were hiding out avoiding speaking with us even though we requested to talk to them. You need to do better kailua Wendy's. Your customer service fucking sucked. It's so sad to see that both the manager on duty and general manager don't really care for their customers. Never again eating from that Wendy's ! read more

Wendy's - a hand holding a half eaten sandwich - Burgers Near Me - Kailua, Hawaii

Lemonade always bitter from being old and customer service was terrible they had bad attitudes BUTTTT my burger was good

Yesterday ordered a child's chicken nuggets meal. The apples which come with the meal were all scraps! Horrified. The few bits were in a coffee cup! Disgusting! read more

Horrible male employee counter worker. Rude, disrepectful and said, he didn't care and it wasn't his problem.

Very disappointing, burgers were cold, fries were cold (they were out of ketchup) the store was dirty, women's bathroom was out of order, mens bathroom was filthy, and the girl who took our order spoke so softly we had to bend over the counter to hear her. Won't be back. read more

Yeyeyeye I'm staring at the pictures on the menu and it doesn't look like the fries that was given to me on Monday 10/17/22. I'm not going to complain to the manager on duty because it looks really busy right now. I know how stressful fast food is but I came here because Wendy's is awesome. I want to be able to tell people to come to this Wendy's but I will advise them against the French fries. read more

Wendy's - Large French Fries - Burgers Near Me - Kailua, Hawaii

Honestly these kids just use this job to not have to do a real one. Sitting on top of counters where food is being passed on, the supervisor and staff. Are all over the place. I asked the lady at the register if they let all the employees sit on the food serving counter she said he does what he wants, yet the trashcan is overflowing. You could see the little turd didn't care. Fries came out room temp. Chicken was warm but not hot enough to pass. read more

Dine in is usually a good experience. Raining today so decided to go drive thru. Quick service since no one is out but still a mistake. Only took me 12 minutes to get home after pick up. Spicy Chicken Sandwich was dry like it had been sitting a while, burger was good, sodas ok, fries, awful. Noting their ad campaign about "hot & Crispy" fries, expected same. Fries were greasy, soft, totally covered with salt. Not appetizing, just not good! Looked on Kailua Wendy's website to make a comment. Unless I missed it, no option to leave comment was available. Hope Wendy's management monitors Yelp! read more

I've had nothing but great service here. Polite and well trained staff. I'm surprised the rating is so low.

We've gone to this location many times since it opened a few years ago. But this restaurant has consistently glacial service, whether drive thru or dining in. It's close to our house and the kids like the drink machines inside. But now those machines are frequently broken. One was out of service when we went recently. We used the kiosk to order because the kids love pressing the screen options. But I saw no way to use the app code to scan in the offer I wanted to use. My son wanted to pick his drink so I tried to explain to the counter worker that we just wanted an empty cup instead of the soda selected on the kiosk, but she didn't understand and I gave up. I hated to dump out a whole soda. We then waited 15 minutes (at about 4pm) for our food when there was one Uber customer order on the screen in front of us. I'd say they prioritize the drive thru ahead of dine-in customers, but I have also sat in the drive thru line for 20-30 minutes at least twice in the last half a year. read more

They didn't cut my bacon up and the cheese was cold and was coming out of the bag. And on the outside of the bag it had more cold cheese read more

Wendy's - Baconator Combo - Burgers Near Me - Kailua, Hawaii

Food leaked all through the bags onto my seats, and terrible service. First of all whoever was on the microphone was sassy ands unpleasant, secondly the two workers were on the phone talking to their mom while i was paying. Very disgusted, terribly ran restaurant and I will never ever come back to that trashcan. thank you! read more

Last night, 10/21/24 @ about 6:30 pm, the drive thru line was out to the street. When we finally could drive in, we parked to order in since it was so busy. The order screens were locked so we stood in line. They seemed short staffed but the mgr just stood around talking to the drive thru window clerk. Customers waiting to order inside were totally ignored. The young clerk inside was literally sweating trying to fill orders for others before us. Needless to say we left. read more

would give 0 stars if I could who the hell puts dirty ass change into food that a customer will consume, if I get sick I'm sueing, about to call and complain. I'm literally pregnant and could get covid Bc of this totally unsanitary. Never coming back. Shows how little they care. read more

Wendy's - I noticed just as I pour the last out. Can't believe I actually ate this WTF - Burgers Near Me - Kailua, Hawaii

Poor service! No total provided at pick up window. Wrong ordered items received/no receipt given. Only one item was received correct and even drink was wrong!!!!!!!! read more

This Wendy's is pretty and the inside is updated. It wasn't especially clean. They have a kiosk to order or you can use the counter. My gripe is that it took 30 minutes to get our order. That's not fast food. The fries have a strange and unpleasant flavor, I think the oil is burned. I love Wendy's but if I came back to this one I would order ahead! The drive through ended up being faster than going in (which is what I did). read more

This Wendy's is located near our home so we tend to use the drive through a lot rushing between supporting events and grabbing something quick to eat on the way. I just need to acknowledge the consistent customer service we receive from the store manager, Ori! Always smiling and positive! Seriously brightens our day! read more

Multiple cars have drove in to Wendy's and the store is closed. The site says that they open at 6:30am it is now 7:48am.

Really love their salads even though prices went up. Appreciate the complimentary drinks for seniors. Service is great & it's always clean and maintained well. Glad the came to Kailua! read more

I've been here 3 times, each time couldn't hear the counterperson and the burger and fries were cold. I've been eating and loving Wendy's for a long time, this location by far is the worst. The unsweetend tea was good. read more

If i could give negative star i will. When I was using drive thru there's just kids serving me. First time heard swear words from an employee at fast food restaurant that was so funny. Even yelling at me. If you don't have an opportunity to find a normal job just go back home ask your parents about how to treat people politely. You will never ever earn one cent from me from now on. Feel extremely gross about your service. read more

Everyone AVOID this Wendy's location. It's the worst. No ketchup like all the reviews said. Women's bathroom not working so you have to use men's room. There was no soap. It took forever to order and then get the food. Burgers tasted old. Nuggets we're dried and tasted like it was sitting out all day. Flies everywhere. Never coming back. read more

Asked for water and was charged $3.19+tax. Did not see the charge until examining the receipt as the customer facing display at the register was not working and water was not shown as a menu item. When I complained about the charge, I was told that Wendy's charge for water like any fountain drink and I felt that their attitude was "too bad". read more

Ordered a frosty all melted by the time I received it. When I asked for another one, they rolled their eyes and acted nasty. No straw either . Terrible service . read more

Me and my friends went in on Saturday during lunch and it was pretty busy but the crew of five had one 17 year old doing three peoples job. He was responsible for bagging all the lobby orders, mobile orders, as well as working the register. All the other crew members would just stand around waiting for food to get done while this poor kid was running constantly. We stood in line for a half hour and the drive through line was all the way to the street. It had to be the least efficient work distribution I've ever seen. I felt so bad for that kid. A crew of five is more than enough to run a lunch shift. That kid should have been stuck to the register and helped with bagging if he had time, everyone else had plenty of extra time to bag orders. It was stupid. read more

24 May 2022 Been here before, was impressed. Everything was perfect. Came by today at 5 pm for a single w/ cheese, lettuce, and tomato only - no line, no waiting and NO hot and juicy burger. Very disappointed! That's their biggest selling point is HOT AND JUICY, not warm and dry! Don't waste your time and money on this place, - McD's is right down the road and so is Teddy's Bigger Burger. Any of the Wendy's on the leeward side are better than this place - so sad! read more

I finally stopped at Wendy's to try out one of their burgers. Bought their single patty burger. The flavor was very good but the burger had already cooled too much to be fully enjoyable. If it had been hot would have given 4 or 5 stars...using their contactless payment at the window was cumbersome as the server had to drag it out from a long cable for me to use it. read more

Drive thru line wrapped out to Kailua road so I thought I'd go inside and order. Waited over 10 minutes in line and not one order was taken by the cashier the whole time I was there. After 3 customers got fed up waiting to order I left too. While I was in line I only saw one customer get her food and there was clearly something wrong with it On the way out 2 drivers in the drive thru line asked how long I waited for my food. After I told them I didn't even order, both pulled out of the line & left too Unless your life depends on getting eating Wendy's don't bother Customer service is terrible read more