I had one of the worst fast food experiences ever at this Wendy's location. I placed and paid for my order through the official Wendy's app. When I arrived, they told me my order was an "old order" and just flat-out refused to prepare it. No explanation, no apology, no effort to make it right -- just a dismissive attitude. To make things worse, the phone number listed in the app didn't work, so I had no way to reach out to anyone for help or support. The staff offered zero assistance, and I essentially paid for food I never received. This is unacceptable. If your location accepts online orders, then you need to honor them. Period. If not, take the option off the app or get your systems in order. I left frustrated, hungry, and out the money I paid. Completely unprofessional and a total failure in customer service. Avoid this location unless you want to gamble on whether or not you'll actually get what you paid for. read more

Hands down, the most absolutely disgusting Wendy's I've been to. The inside of the restaurant should be condemned. I'm shocked that corporate allows severely discolored carpet, torn up, sticky floors with a foul odor to pass any type of inspection. Food was lukewarm at best and stale. The staff acted like they were on drugs. How is this place still in business. read more

What the heck happen to the Wendy's meat. Sad sad sad. Was looking forward to a nice burger,that's y I chose Wendy's. I'll not choose them anymore read more

Wendy's - This is a jr burger. Oh my goodness - Burgers Near Me - Elyria, Ohio

The worst Wendy's I have ever been too! What a pig sty! Dirty as hell. The men's bathroom toilet had so much shit in it, you couldn't ever use it. Let along the smell. The food was cold! The entire staff looked like they definitely didn't want to be there. I would guess if a food inspector walked in the place would be shut down! $24 for 2 shit meals. The manager should be ashamed. The most disgusting Wendy's I have even been in! read more

The Service through the drive was the only thing nice about the restaurant.However I didn't know if I pay $15 for a meal I could have taken it to an Actual fast food place that cares about food presentation and having wheat u paid for I literally peace's my bacon together to see if it was 2 or three peace's NOPE it literally one peace in half with one tomato n one sliver of lettuce....thanks for the $8 sandwiches Wendys read more

Wendy's - Spicy Asiago Ranch Chicken Club - Burgers Near Me - Elyria, Ohio

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0 stars if I could. They weren't even that busy and it took over 30 minutes to get our food. There were 3 employees just standing there. They gave us our food and told us to make sure it's right. Thankfully we did because we had 2 wrong sandwiches and no fries. I wasn't going to wait to get the two sandwiches. Got the fries and left. I think sloths move faster! And the place was SO dirty. read more

Horrible costumer service, rudest people ever DoorDash order took 30 min for it. Disgusting inside the building. read more

Came to the drive through.. was told "hold on just a sec" 10 mins later the woman inside turned off the lights on the screens 3 hours early. Straight bums read more

Order two bacon fries both looked under cooked and very light on cheese and bacon and when problem was addressed to staff they told us that how it's supposed to be when I've gotten it many time before with no issues, then was told I could pay for the extra. We ended up have to ask for a refund and took them 10 minutes to decide if they want to and 10 more minutes to get our refund read more

Literally terrible not only did I have to wait in line for 10 minutes at the lease with one person in front of us but NO ONE was wearing glove. Then the guy at window is just sitting there on his phone chilling while our stuff is sitting there waiting to be put in the bag!!!! Don't recommend the SLOWEST drive through I've ever went to! read more

Is the only fast food place open at midnight but does not have any bacon beef chili frosty fries or potatoes. so what am I supposed to order just drove all the way from south Elyria wasted my time and gas to drive over there . instead of them closing they basically tell you they don't have food which is the dumbest call shit I've ever heard!!! Do not recommend at all they normally mess up the order anyway. read more

I see why their reviews are so horrible. My food order in the drive thru already took a while to receive, but when we received our order the food was OLD and cold. I went back to the location .20 seconds after to ask for a refund and they said no, after the interaction there was NO way I was letting them remake my children's food. The manager and franchise owner needs to change something ASAP! Until I would NEVER RECOMMEND eating here!! read more

Not sure I've been in a dirtier fast-food place. The grease smell seemed to come from the smells themselves. When we asked for a cloth to wipe off a table, someone came and wiped off the spilled cheese sauce but nothing else on the table. I felt incredibly uncomfortable eating here..... and yet, on the road, late, with kids. I ordered a single. It came with cheese (not ordered with). I took it back and asked for no cheese. They brought a second with cheese. I asked please no cheese, so they brought a patty, no condiments, no lettuce, no tomato, etc. I clarified, just a regular single, no cheese. They put tomato, lettuce, onion back on, still no mustard, ketchup, etc. I gVe up. Fries were wet, soggy. My son got a salad, said apples were awful. (Apples and salad are his favorite food). Skip it. We took this exit for Panera. Should have kept driving. read more

If I could give it lower than one star I would. Orders are wrong way too often and the staff is always rude. This Wendy's is closet to my house but I always pick a different location. read more

Not GF friendly... I was kinda peeved that when I asked for my baconator with no bun and extra lettuce to make that my bun instead they looked at me like I grew a second head. All my food was cold and when asked to remake it they rolled their eyes. Not going back to this location ever again. read more

If I could give this restaurant less than a one I would. Wendy's on Griswold Road in Elyria is a horrible place to eat. First of all got my order wrong had to go back in and get it corrected no problem. Got the correct sandwich bit into it and had a long black hair. Took the sandwich back up and the manager handed me another burger no apology nothing. Customer service and cleanliness in this place is really below-average. I would never recommend this Wendy's read more

Walked in at 2pm on a Saturday with a party of four. My order was a fish sandwich with double tarter, a broccoli and cheese potato and a natural lemonade. I saw them prepare a cheese and bacon potato. I told them I ordered brocolli and cheese. She informed me it would be 40 minutes for a potato. Yes. 40 minutes. I took the one they made. It would be a minute for my sandwich. They would bring it out to me. 8 minutes later I went to the counter. No sandwich. They gave it away at the drive thru but would make another in 10 minutes. Forget it. Out of potatoes at 2pm? Gave away my fish sandwich? Maybe the manager on duty needs to be older than 16 years old. From listening to the kitchen crew they didn't have a clue. read more

All I have to say is SLOoooooooooow what's the point of fast food if your in the drive through line for like seven minutes?! And no they weren't slammed, this happens every single time I go there. I hate going to this location, I try to avoid this one and go to other ones instead. read more

My family an I walked in and they had just finished taking the order of a couple gentleman. Ten minutes later the girl walks up asks if our order is for hear or to go. With in seconds, with out saying anything, she walks away and starts doing something else. We decided it wasn't worth the effort and walked out. read more

Had spicy chicken sandwiches and fries,mine was served fresh my husbands was not.Service was good.. extremely dirty. Hard to get to right now due to road construction read more

I have lived in this area my whole life. This Wendy's has been a constant struggle bus. Some highs some lows. But food and service was always DECENT. now a day's. It has been absolutely horrid. The line is never less than ten or 12 cars wrapping all the way around the people. Constantly messing up the order or food is bad and quality. And you would think okay if it's that bad. Don't go there. Well I would imagine when I give it a month or two rest then try again only to get the same results. It's get aggravating. Over FIVE times has this place closed earlier than they were supposed to.they say the reasoning is short stafff? Hmm really? Do you know how many times I have been short staffed at chipotle Panera or any other food place I worked. I dreamed of closing 5 minutes early. But I DEALT with it. They plain as day will be sitting outside 30 minutes before close smoking cigarettes with the dining room mopped. But in the same breath say you are short staffed. That's the most ass backwards thing I ever did hear. Something needs to be done with this establishment. I'm sure me and tons of other Americans would love to just say oh I feel like going home early today let's shut her down. No do better. read more

Will never eat there again my food was cold and made incorrectly and the manager had the worse work ethic and inappropriate attitude worse Wendy's in the state. read more

i live near there so it is decent walking distance for me the food was so good serivce was incredable i love the pretzel burger the fries are great overall 5 stars if i could i would give it 10 stars read more