I made a mobile order for pick up at this location. When I picked it up. Two ladies employees handled it for me and smiled and asked me how was my day. I told them it's going good. They tell have a nice day. The place is very nice and clean. And friendly workers keep up with the good work. The food is great your children deluxe sandwich, fries, the best Mac and cheese I ever had. read more

Chick-fil-A - Chicken Deluxe Sandwich, Large Fries, Mac and Cheese, Cheese Sauce. - Fast Food Near Me - Rocky River, Ohio

Something has happened. This location needs a visit from corporate. I waited and watched 3 idle workers in the drive thru. I pulled up to the speaker to see if they could help, then the one worker kind of scolded me, "hey I'll be right with you, okayyyyy?" Then when I did get my order, there was no chic sauce, no ketchup, no mayo (and no one asked if I wanted any), and the lid on my shake was loose, so it spilled in the caddy. We've all gotten used to CFA being the absolute best service, but this was McDonald's tier. I really hope they fix the issue soon. read more

Food is usually never served in the right sizes along with sauces usually never being in the correct quantity or sometimes never being given out at all. Food is the same as you can expect at any other chick fil a franchise but it seems like they forget to do a few things when they put your order together. (And no I did not go during lunch or evening rush) read more

So today was the first day in over three years to visit Chick Fil A. And I'm not impressed. And prob won't visit again for maybe three more years. I'll start out with the way the food is ordered. The have lines set up with people manning the line. That's kinda cool. Except one thing. Where is the menu board. I asked and he shows me a dirty ratty looking 8x11 laminated menu. It was way too small for my passenger to see it. I barely could see it. Why won't they use the menu board that is twenty feet away. Makes no sense. Total zero stars for the ordering process. Number two. The speed to get the food. My order was ready when I got to the window. Total hero's on this. Now let's go with the food itself. I ordered the spicy chicken meal. Which came with waffle fries and a soda. The soda was good and I don't expect it to be bad. But. The waffle fries were cold and rubbery. And the container wasn't even filled up. Please see my picture. The sandwich was a complete failure with presentation. See the picture. The bun wasn't on the chicken. The pickles were not on the chicken. I'm lucky that the chicken was even on the bottom bun. Presentation is a zero for me. The taste didn't make me happy that I spent my hard earned money here. And I wish I could've just gone across the street to Canes. The funny thing is. I flipped a coin to choose where I ate. I regret the flip of the coin. Because I know Canes is very good. read more

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I went here to chick-fil-A suspecting that I will get great service, but I was greeted to this one worker looking at me with a b face and then I went to go order my food. The cashier gave me an attitude and then I was waiting for my food and all of a sudden these kids came up to me and started asking me uncomfortable questions, so I just grabbed my food and left there. I will never be returning back to this location read more

I'm not usually one to complain especially during a pandemic. The service here is good, the drive thru line looks intimidating but moves fast. My order was right but when I took my fries out of the bag they were barely half full. My sauces were also placed in the container so you couldn't really tell. I sent in a complaint to corporate but didn't hear back. Not worth the money, go to Cane's instead. read more

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They always have the freshest fries and the juiciest chicken. Shoutout to Sandy and Sammy b/c they're the only ones who ever say "my pleasure." read more

It was confusing at first when encountering the drive thru, but then I realized to my amazement how Chick-Fil-A has architected its own way of creating more efficient and innovative ways to handle the long car lines. They have now 4 separate kiosks in which you can drive up to and order, and then another just as you pass the old drive thru radio box to confirm your order. They really care about customer satisfaction and it shows. Food is still good as always, although I thought it was interesting how the chicken strips are now 2x larger it seemed like. read more

This location has shorted me my drive through order on more than occasion now. Each time, their response was cold and uncaring. Double check your order when you get it because the managerial staff and customer service response front his location leaves much to be desired. read more

Waited half an hour for my food and when I got it, the food was barely warm and had missing items

This was my third time at this location. The staff is friendly and efficient and the food came out prepared as advertised. I grabbed breakfast the other day and lunch today. Their fried chicken is so much better than the grilled chicken. The grilled chicken sandwich tasted alright but had this fake butter smell like microwave popcorn that I didn't like much. Their fries are those really thick wafer type fries and they're not really crispy or crunchy like a good old McDonald fry. The spicy chicken sandwich was tasty. The breakfast miniature chicken sliders are super sweet and weird tasting. Would not recommend. Their parfait is REALLY tasty but on the sweeter side. Not like Starbucks' parfait which is more like Greek yoghurt. Although there was a big rush at lunch they were efficient and the order came out right. But I don't think I'll become a Chick-fil-A fan. read more

First off, this location used to have fantastic food. the quality now is just awful. Its cheap, old, half the stuff is cold. whatever they are using, it's not even tasty anymore. One thing I got was chicken nuggets to share and they were like tiny pieces of the bottom of a frozen bag, they were super gross.. Now let's get to freshness of food. Within 2 hours of eating their food and nothing else, I got horrible food poisoning. I was super super sick. That for me was enough to never go back to that location. read more

Ordered online. Grilled chicken sandwich was nice and hot. But I didn't get the sauce I ordered. Didn't get any sauce at all. Sandwich was cold by the time I waited in line a second time. I won't be in a hurry to return. read more

Chick-fil-A has fantastic food at every location and quick service. However, the service at this location is Next Level quick, polite, welcoming etc... Best Chick-fil-A on the Planet!!!!! read more

Quality and service have really gone downhill - routinely, items aren't ready by the time you pull around to pick them up and you're forced to pull around and wait in the parking lot. Unsure if there has been a change in management / leadership, but the overall experience is going downhill. read more

Always pretty consistent tasty well prepared food. I stop by regularly the new store looks great

The waiters are incredibly kind and the food is delicious. Although the Chick-fil-a I went to had a long line I think it was worth it. It's a great place to go to for lunch or if you would just like a snack. read more

Chick-fil-A is always a solid go to favorite for fast food. lots of delicious options and I love the app. Great way to scan and get free food. If you are not using the app when you eat here you are being silly. You don't need to pre-load money like Other places and the free food always seems to add up quickly. I also purchased the calendar card annually and every month have something great today's item a free fruit cup and large beverage valued at over four dollars was more than half of the cost of the calendar and you get free items every month. It's a no brainer and honestly the calendars are always cute. read more

Chick-fil-A - Drive thru Menu - Fast Food Near Me - Rocky River, Ohio

Super happy I had a chance to visit this popular chain. We decided to eat inside since we wanted to get out of the car and stretch from our long drive. Such nice wonderful workers. Our food came out quick and it was delicious. The chicken sandwiches were bigger than I thought they were going to be. The nuggets were tender, and they give you a great amount of dipping sauce last. Their honey mustard is the best!!!!!! read more

So I want to start off saying l literally never review fast food restaurants because I think it's a cop out but I have some things I need to say. First off I would give a 2.5 star rating but they don't do half ratings and I didn't want to be harsh and give them a 2 star. To be honest the service here was pretty terrible. One: I was the only person in the drive-through them no one came behind me and they still had me pull around normally I wouldn't really care but I don't understand there was no one behind me. Two: I waited approximately eight minutes for my food again not really that big of a deal but the food I received Wasn't even hot so what did I wait eight minutes for? Three: Myice tea was warm and had no ice. Really? Four: (and this is just a personal thing) I don't like how they all say "it's my pleasure" if they at least salad with some honestly I would be fine but they say it like it's pulling teeth which bothers me. Just don't even say it at all. Never been to this location before I've also never had a bad experience at a Chick-fil-A so I'm pretty surprised. This was around 9 PM on Wednesday. The night shift staff at this location would never survive a lunch shift. Could I have gone inside and have them address all of these issues? Yes absolutely. But I went to the drive-through for a reason so no I did not feel like I needed to go back an could I have gone inside and have them address all of these issues? Yes absolutely. But I went to the drive-through for reason so no I did not feel like I needed to go inside to have them address my issues and I don't feel like I should have to go through the drive-through twice just to get my order right. Probably won't return to this location except for my free chicken sandwich for my review on their website. read more

First time getting a meal here, yes I'm late to the party. I've taken one or two nuggets, or strips from others before, but not enough to evaluate. Got the chicken nuggets and waffle fries. It's obvious they tried to copy the KFC chicken taste, unfortunately they failed. Nuggets were over salted and did not leave you wanting anymore. Waffle fries were disgusting, bland and cardboard taste, maybe the worst I've ever had. I wish I understood what all the hype is, but it eludes me. Never again. read more

Unfortunately this location seems to be going downhill with regard to their service. The orders are wrong most of the time, and I notice, while waiting, that a lot of other people have to come in to get their orders corrected as well. The food quality is still good, but the attention to detail from their workers is lacking. read more

I can not recommend this CFA store enough! Damian Grana, the general manager, really runs a great team. Every time I've visited I've had great service, even when something was forgotten from my tray it was corrected and then some. This location is always clean despite being always busy. They even gave my dog a treat once in the drive through! I've also used this location for catering a "lunch and learn" class that I host monthly and they do a fantastic job every time. They travel all the way from Fairview Park area to my downtown office and set up quickly and seamlessly. Everything is hot and fresh and at a little over $8 a person for boxed lunches (and no delivery charge!) it's priced so well. I keep telling the catering manager that if I ever get married, this store will be catering my wedding - it is THAT good, and who doesn't like Chick-Fil-A!? read more

Chick-fil-A - Fast Food Near Me - Rocky River, Ohio

I've always liked their chicken sandwich and how polite the staff is and how clean the whole place is. Tonight I ordered the Mac and cheese for the first time after seeing it on tv, my disappointment is the Mac and cheese didn't have that crust on top and it wasn't as creamy. Everything I have ordered there was always great but the mac and cheese really disappointed me I really hope the next time I order it will be just like I expect it with the crust and creamy. read more

The worst Chick-fil-a, literally pulled my car for one item and made me wait fifteen mins for my food and then i had to go inside to get my food to check on it and it was just sitting there on the counter...? The food wasn't worth the wait either? It was cold. I won't be coming back. Management seems to be under the age of 18, so when voicing complaints, I feel as if my complaint wouldn't have been taken seriously. The team members, from a view, did not seem to be adequately working their job. A lot of joking around and I personally believe that this establishment could be a lot better, if there were more professional team members on the staff. read more

Hate never tasted so good!!!! So while I don't agree with the political/religious views of the corporation, I'm so much a fan of the food here. I love chick-fil-a!!!!! Luckily this was nearby so when a local spot failed to deliever, this beautiful chicken flavored goodness was there to save the day!!!! read more

I recently ordered from the restauran's Rocky River location. Wonderful experience. I forgot to add something to my order, and I nice guy named Adam helped me. He was very kind. He went out of his way to make sure I was happy and got exactly what I wanted. I called the restaurant up, and with no hesitation he fixed my order. I love good customer service . Thanks Adam! read more

Nice salads. Most important: during this Covid crisis it one of the few places where you feel it is safe to grab a snack. They have figured out a pretty good system in their drive-thru. Staff is always friendly. read more

I have been here plenty and normally the food is good. They have a play place for the kids to play in. They have plenty of seating as well. They deliver the food to your table, and the service is fast. The people working here are friendly and nice. They have a decent dessert selection. This time, I will have to say was kind of disappointing. I got a kids meal for my kid and the nugget where tiny compared to before. It seems like the chicken sandwich got smaller as well. Our fries were cold and they did not taste good. I hate when places raise there prices and make the food smaller. With that being said, I will be back because my kid loves it here because of the play place. read more

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Look CFA, I'm a fan and have been since 2008 when I was shown the light at my first Chick-fil-a lunch in Evansville, IN. Food is consistently good, restaurants are always clean and staffed with (usually) high energy and over-the-top polite teenagers. I have recently discovered the Cobb Salad and for this I am grateful. This location is no different than the standard greatness with the exception of the past 2 or 3 times we've been. All of a sudden, our orders have been incorrect or incomplete, and the drive thru takes 20+ minutes. They sometimes do that thing where they have two kids taking orders standing out in the drive thru lane. Hate to break it to you, this does not speed things up. Get it back together please! read more

Saw an advertisement from this location for a peach shake. Went there to get a peach shake. Nope, no peach shakes here.

Ordered the grilled nuggets. Too salty and too expensive. Do not live up to the hype. Won't order again. read more

Why even bother delivering my food if it's going to be completely wrong? Jesus never again.

Huge fan of Chick-fil-a and this location was a good one. Had the grilled chicken sandwich and fries. Only thing that disappointed me was that they no longer have the kids placemats. read more

My food is never great and the professionalism can use some work- it's just a job to a lot of their staff which shows...

After hearing so much about chick fil a I decided To try it. the service was good. I really did not see how people can say they absolutely love this place I did not care for anything from there the grilled chicken nuggets were half decent the waffle fries chicken sandwiches I would not go back. I cannot see why people say this is their favorite place and They love the food there read more

Another 5 star review for a great place! I have been here a dozen or so times since they opened and as always the food is quick, perfect and the staff is always so very nice. They even walk the floor and refill drinks if needed and always check on you. I am eating at a "fast food" joint but I feel like I'm in a real restaraunt. I've been to the North Olmsted location twice before and it doesn't feel the same as this location. If you are a tea drinker the sweet tea is a must. I haven't tried breakfast yet but I like the addition of breakfast items and the sundaes and milk shakes, I will have to give those a shot soon. read more

3 cause it's fast food and well its fast food. This location is certainly better well kept and put together then the South Park Mall location. This one has an accessible parking lot and qell put together for the handicapped patron. Overall food isnt exactly typical fast food but its typical fast food.... read more

I went here and I was served by a girl with brown hair who was new and I got very good service. She answered all my annoying questions and my chicken was gold. Very good service for a brand new employee. read more

I may or may not have been late to work because I just had to make a morning stop at Chik-fil-A... I have a thing for spicy fried chicken (I blame Popeye's), and this craving led to me searching the web for a place that services spicy fried chicken on a biscuit sandwiches. Lord have mercy! I kid you not I went to Chick-fil-A THREE times in one week so I could get their Spicy Chicken Biscuit breakfast sandwich it was that good! Ask for a packet of honey and spread that all over your sandwich and you will be in heaven! You can get a combo meal with an OJ and a box of never ending round hash browns for under $6. Do it! Five stars because that sandwich is damn good and I've had no problem with the drive-thru service. read more