When my husband and I began planning our son's first birthday party during the time of the COVID-19 pandemic, we weren't really sure where to begin. We knew that the celebration would have to be limited to a small number of people, but also wanted to be sure that we were able to keep the party as socially distanced as possible. Based off of our previous experience with Swensons as well as the variety that the menu offers, we decided to give the Avon, Ohio location a call only a few days before the party.
That was the best decision we could have made.
The shift manager, Anthony, referred me to the general manager, TJ. I have worked with many restaurants and caterers in the past, and TJ's customer service skills really takes the cake. He was so positive and organized from the minute we first spoke on the phone. I could tell that he loved his work, and was ready to work with me to create the safest celebration possible.
TJ was immediately on the same page about our catering order for 13 people having as little "touch points" as possible. He was easy to work with to place our specific orders, and was in communication with me if he needed any clarification or had any questions.
The day before the party, TJ called me, and I wrongly assumed that there was a problem. What he was actually calling about was to ask my permission to put my son's name on their sign. I was thrilled! What a special thing for a first birthday! He sent over a picture when it was up so we were able to head over to take pictures to remember this special day.
On the day of the party, I went to pick up the food. Everything was ready at the time I requested it, and it was so neatly packaged in bags according to how they had been ordered. Every order was perfect from the food items to the specific condiments requested. The food was hot and fresh, so I knew that it had been carefully timed out. Everyone was so impressed! Along with the bags of food that were delivered to my car, TJ and Anthony also had a gift bag in hand. Attached to the gift bag was a nametag that said "Trainee" with my son's name printed out on it as well as gifts that they had purchased to make his birthday even more special. I was floored! I would have never expected that gesture, and their customer service was more than I could have ever imagined.
Later that afternoon, TJ reached out to me to ensure that everything had been as we ordered, everyone enjoyed their food, and to wish my son happy birthday again from his "Swensons family." I was impressed from the first time I spoke with TJ until that last interaction on the afternoon of the party, and he kept outdoing himself. Everyone at the party was so impressed with the food and the customer service, and I would strongly recommend Swensons to anyone who is looking to have a birthday party or any other special event catered through them. read more