Not sure why a Steak & Shake not have 4-5 stars always. The steak burgers are now grass fed and grass finished. They converted on June 1st, they have had French fries made with beef tallow as well. They were pretty busy today and our food was delayed a little more than usual. They were not able to re-stock the soda/pop cups, but had the very large available. The dining area is clean. read more

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How do you guys do it! The best Steak Burger around. Great staff at this location. Beats any other fast food burger for quality and taste and with better ingredients! Wish there was a location in Geauga County Ohio read more

Steak ’n Shake - Iced tea - American Near Me - Parma, Ohio

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I ordered an eighty dollar order (including tip). They gave the wrong order to the delivery service. It was only one burger and a fry (Not close to eighty dollars worth of food). The driver took the order with him. I called the store and they said I had to go through Uber to get my money back. Although they received their money and they made the mistake. So now I'm waiting to see if anybody does anything about refunding me. I asked the Steak and Shake manager (who would not give me their name) for a corporate number and of course he did not know it. Why would this place do anything correctly? They should just close the doors. Incompetent employees at this location. Avoid this place. No customer service at all! read more

I haven't been to Steak 'n Shake in years but I'm so glad I came back! I'm loving the new changes to the food like the beef tallow fries and wagyu beef burgers. The shakes are as good as ever too. read more

Very clean restaurant and easy to order at the kiosk. Food came out quickly and was pretty good. I've never had anything besides the Frisco Melt because it's delicious. Hardly anyone does party melts anymore and theirs is perfect. The milkshakes have real whipped cream and are made to order. read more

Steak ’n Shake - Frisco Melt & Fries - American Near Me - Parma, Ohio

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What happened to actual service at restaurants? Everything is online now, there are no waiters or waitresses, and all staff were just in the back. Since there were no cleaning staff, all tables were dirty and crumbs everywhere. I guess they got the 80's aspect, because the crumbs looked like they could be from older than the 80's. They messed up me and my kids orders, though the messed up part was not too bad, they just added onions after we did not want them. Food was okay though. Also, fix the soft drink machines. Those are probably from the 80's with how broken they are. read more

Steak 'n Shake didn't have shakes! The one and only machine wasn't working. Get real it's in their name!

Haven't been to a steak and shake in years but after my kids watched "Good burger 2" I knew we had to stop by. We had the best time. The workers were beyond kind and accommodating to my kids and I. They really made the experience extra special. I won't lie bc of reviews I wasn't anticipating and amazing meal but IT was!! All ingredients were super fresh and portions were big. We went home with boxes. I typically don't eat at chains bc I'm not a fan but this really exceeded my expectations! Thank you!! read more

Steak ’n Shake - Restaurant - American Near Me - Parma, Ohio

Today is Halloween and all kids under 12 get a free shake if you wear your costume. So of course. Why not. My son and I went. The inside seating is walled off. But they did it in a very classy way. The manager in duty wash very friendly. I ordered the chocolate peanut butter shake. And he got the standard chocolate shake. Both tasted exceptional. And we wanted to go back for a second one. read more

Steak ’n Shake - a man sitting at the counter - American Near Me - Parma, Ohio

Love the improved packaging on the burgers. The big straw for the milkshake is a plus! read more

Steak ’n Shake - #8 Butter Steak Burger - American Near Me - Parma, Ohio

Easy for my 91 year old friend to order what she wanted on their touch screen menu. Food was served within 5 minutes! The tables were all always clear and clean with a staff member constantly checking the area. they for sure kept the old school feel to the ambiance. read more

Steak ’n Shake - children's cheese steak burger and fries with vanilla milkshake Double Steakburger Double Cheese Combo with chocolate milkshake - American Near Me - Parma, Ohio

order online missing majority of our food four shakes 2 fries and chicken tenders for $61 and steak and shake and door dash would not resolve our issue read more

I have been hearing about Steak 'n Shake for YEARS. My boyfriend says it's the "best" burger ever. So, my expectations were pretty high. For our first meal while visiting Cleveland, we went to Steak 'n Shake... and the location was closed! The nearest one, this location, was 20 minutes away. And yes, this place serves a good burger. It's a clean restaurant, the waitstaff is friendly, the milkshakes are good. Is it the "best" burger I've ever had? Well, no... that would probably go to Culver's (Wisconsin) or Freddy's (California). But it was solid, even if I do prefer places that serve custard for dessert. read more

Steak ’n Shake - a hand holding a cup of ice cream - American Near Me - Parma, Ohio

Food is consistently greasy but their customer service just keeps degrading. They lady on the intercom kept giving me an attitude because she couldn't hear me. I don't have a soft spoken voice and I'm pretty loud when I talk, so to hear me yelling so the cars behind me could hear my order was annoying. This location is hidden behind Giant Eagle so not many people would see it unless they are from the area. I've noticed that every time I come to this location, I get an attitude from the person taking my order which reminds me why I don't always come here. I don't even know why they even call themselves fast food when it truly isn't fast and there's always a wait. Out of the 10 times Ives been here, the only thing they have ever made correctly and perfect was my specialty milkshake. My burgers always come out squished and super greasy that it goes through the bag leaving a grease stain on whatever I put my bag on. If you ask for extra sauce, it seems like they always give you less because you asked for it. So if you're coming here... just be aware that you're going to have to wait quite awhile for your food. read more

I ordered some shakes delivered - cotton candy was nice - i got my brother an Oreo shake - I also had an Oreo mint - happy hour at the eatery is a better deal but I just had a craving - read more

My grandpa and my 4 other siblings and I went to steak and shake on a nice Sunday afternoon for lunch. Very good food. Service was very good as well. First time going to steak and shake since Covid started. We loved the little hats and cardboard cars that were on the counter! read more

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The chili had about 10 beans and little meat. The burger was mediocre. The fries were cold. Once was enough.

COLD BURGERS!! I'm so sick of this establishment!! I love these burgers but EVERY TIME I give them a shot! My food comes out cold! I went there last week and this guy tells me " this isn't Burger King" because I asked for a HOT burger (Ridge Rd) Parma Hts Ohio 44130. I WASN'T about to go back and forth with him. I just want HOT food! I cannot believe how this guy was trying to MAKE me accept this food! I'll NEVER go back there! read more

Never having been to a Steak n' Shake before, I was slightly disappointed in what i experienced visiting this location. I'm not definitely sure if it was the things I ordered (a bacon cheeseburger with a side of cheese fries & soft drink), if it was just this locations lackluster, most decent, bland food, or if it was just my mood at the time. After finishing my meal, i wasn't too impressed to be frank, and decided to order an Oreo shake (since its called Steak n Shake, i just had to try their shakes, yea?) and it wasn't anything to write home about. The only good thing i could possibly give it was the prices weren't too shabby and their fries are pretty nice. read more

We usually like the food and the shakes, we usually go to the other location in Elyria, but they have not been open for dine-in, so we tried this one. Unfortunately they changed a lot of things since the pandemic, no more waitresses, self ordering on a computer screen ONLY, no cash at all, payment with credit or gift cards ONLY. In addition to that this location is at the end of a chopping area way back where everything else is empty, vacant or closed. Kind of in a dark abandoned corner, and I am certain that location hurts the business big time. The place was almost empty at dinner time at around 6 pm on a weekday. I am not too wild about the thin fries, and unfortunately the buns were old, at least from the day before. Otherwise I liked my Western BBQ burger. I would have loved to order a milk shake, but I used a gift card and I would have been about $1,19 over the balance on that card, and I certainly do not swipe a credit card for that small amount. You need to accept cash again. read more

Having just left Ohio to head back home to New York, I honestly wish I could go back and this is one of the reasons why. I went here because having grown up in NYC, I never saw one of these before in my life, but had heard of them. I went in not expecting much, and I was surprised! The four meals choice for under $4 is definitely more for your money. The burgers tasted.... delicious!! The shakes are amazing, and they have so many flavors. Everything is huge. I couldn't believe my eyes. The fries were ok, nothing too special, but the burger, shake, and price more then made up for that. Coming here and comparing it to Shake Shack back in NYC, I feel as through I've been robbed. I'm not sure I can ever walk into Shake Shack again without thinking of Steak N' Shake, and missing it a little. In NY, you have to wait on a line, pay way more then, get half of what you'd get at Steak N' Shake and you're lucky if you get a seat. Don't get me wrong, I love Shake Shack, but to get what I got at Steak N' Shake there would cost me $16.25, it would still be half the size, and wouldn't taste nearly as good as Steak N' Shake. Meanwhile at Steak N' Shake for better quality, a huge delicious meaty double cheese burger with fries and a huge (OMG ITS SO GOOD) mint shake is less then half the price. Please, please, please build one of these in NYC. Until then I will look forward to my next 8 hour bus ride to Cleveland. Steak N' Shake.....you're awesome. I love you! read more

Steak ’n Shake - American Near Me - Parma, Ohio

Been a bit so time for an updated review. Place is cleaner finally, so that's a plus. Staff still mostly attentive and friendly. However, the kitchen staff is terrible. Food took forever to be made, and the place was not busy. Food was sloppy and the blt ordered came without tomato. No reason was given, and I didn't feel like waiting forever for a slice so I didn't complain. read more

Was told it was gonna take a couple minutes to have my order taken which was fine till it was 40 minutes later and my order was still not taken and they wouldn't respond any time I asked if I could place my order extremely disappointed. read more

I've been to few different locations and this one in Parma, at least for myself and the wife seems to be the best out of all of them. We get seated within a timely manner order is taken quickly, shakes are brought before the meal. The staff just seems more friendly then any other locale, I've been too, but that's based on opinion. I'm maybe a little bias on the location, I grew up in the Parma-parma hts area. read more

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Was at this location and it's new business model. It works. No waitresses, self serve beverages order at kiosk. Food was cooked when ordered an hot when eating. Best fast food in awhile. Would go back. read more

I was in town for business for two days and visited this location twice. The food was outstanding both times, and Henry was such an awesome server, I really appreciated how hospitable he was. Definitely come to this location if you're in the Cleveland area and ask for Henry, can't stress enough how much I enjoyed dining here! read more

Henry is the best waiter ever!! Always have excellent service and food always arrives on time and he is always adamant about your steak n shake service. read more

If you like waiting an hour for fast food, this is the place for you. Don't waste your time.

Excellent service! I love the way they served me in a timely manner and were respectful even thought the store was busy. Well done.

It's been 7 years that I have waited to again have their famous "Side-by-Side" milkshake, along with their well-renowned steak burgers. Let me tell you what: it was well worth the wait. The food was wonderful and the service was friendly, despite the stress and tensions built up by the amount of people coming in to have the same great burger. Definitely look forward to hitting up SnS again this weekend before heading back to New England area! read more

Steak ’n Shake - Wisconsin Burger. Chili Cheese Fries. Need I say more? - American Near Me - Parma, Ohio

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While we always enjoy the food, the check-in is the worst around. We have walked out in the past because we have stood in the lobby for over ten minutes without even a "hello." We thought it was a one-time thing, but it seems that every time we come here, we wait without so much as a"someone will be with you in a moment." What ever happened to greeting the customer? It's aggravating to see so many people bustling around the restaurant, but yet nobody acknowledges your presence until there is a table available for seating. Every. Single. Time. read more

The experience is not the same anymore. You order at kiosks's a lot of the shake flavors are not there. A lot of the entrees and kids menu items have been discontinued. The Single Garlic Cheeseburger is delicious but did make my stomach hurt. It has never before. But, the workers are very nice and ordering is convenient yet I wish for the old Steak 'n Shake back. read more

Before I write a review on this place, I want to point out that there is no way in Hades that this location is on Ridge Rd. I've been here many times and it is actually on a little road that winds around behind the Target and sits fairly close to the Giant Eagle on Day. How exactly this place has an address on Ridge is beyond me but I'm pretty certain I'm not on the happy gas today.... and no, there isn't another one that I'm not aware of. Anyways.... Steak N Shake is one of those places that you'll likely get stuck visiting if you have young children. I made the mistake of taking my son on a date here long ago and that has translated into it becoming his "favorite restaurant" and hence one that I am obligate to take all of my begging children to whenever we go out on dates. I don't particularly dislike S&S but can't come even close to claiming the food here is great. They do exactly one half of their name right - the shake. They make a fantastic milkshake in a million different varieties. The 'steak' part of the name is another story. There are no actual steaks here (apparently burgers and steak is the same thing to someone) but rather very small, cheap burgers. None of them are especially tasty either. Basically I go here because I love my children. And actually, I quite enjoy it when I'm there.... only because they love it A LOT. That's good enough for me. There is nothing that will bring you more joy than seeing the smile on the face of your little squirt while he wears a S&S hat and puts together one of their free paper cars. It's cheap and fun for kids so I'll probably spend many more dates with them here in the future. read more

Waited 15 minutes at the window and received cold and burnt food. Will NOT be returning to this location. Happy to see others closing down after this kind of service. read more

Best Steak 'n Shake I've been to! Much better service compared to others in the area. Awesome service, always willing to treat the customers right and make sure they leave happy! Can't go wrong with a peanut butter cup shake and a frisco melt! read more

Went to Parma restaurant for breakfast . Super great service and food and waiter amazing and personable . This is in wonderful contrast to the service I have had at other locations. The young man was amazing . Was there about 9 am on 1/19/18 ! read more

Waited 15 minutes in takeout line. Burgers were ok but could not get beans or Taco Salad anymore. For 2 burgers, 1 fry, a pop & milkshake came to $14. Not worth the wait or cost!! read more

I've been coming to this location since I was a kid. It's always been clean and the food is cheap and delicious. Also, the milkshakes are amazing! This place is good if you want to keep it casual and have a quick sit-down dinner! read more

Just had a late snack there with my grand daughter. It was 9:30 at night but the place was really busy. We got seated right away in a booth and the friendly waiter took our drink order within minutes, brought them and took our food order. Shakes are amazing! A must have. We ordered chili fries which were just ok and an order of salt and vinegar fries. Those were good! Really enjoyed the experience, service and did I mention those shakes! read more

The best Steak 'n Shake in Cleveland area. We love the family friendly atmosphere. Great food and great shakes. My 4 year old daughter favorite restaurant. read more