Rating: (3/5) Review: Wendy's is a solid go-to when you're craving fast food with a bit more variety. I stopped by for a quick lunch and ordered the Spicy Chicken Sandwich combo. The sandwich had a good kick, the lettuce and tomato were fresh, and the chicken was hot and crispy. Fries were decent--hot and lightly salted, but nothing special. Service was fast, and the staff was polite, though not particularly engaging. The dining area was clean but felt a bit dated. One plus: the Coca-Cola Freestyle machine, which lets you mix just about any drink combo you want. Wendy's stands out for having more options than the usual burger joint (the baked potato and chili underrated), but quality can be hit or miss depending on the location. Not gourmet by any means, but it gets the job done when you need something quick and filling. read more

Wendy's - Spicy Chicken Sandwich usually hits the spot.... :) - Fast Food Near Me - Elmont, New York

This location used to be a good one however, today I ordered for pick up. My sis went to pick up my order, I ordered 3 things she didn't know what exactly but when she asked if the frosty was it, the lady said yes. There were 2 more items missing & the frosty given was the wrong one. I have no idea what they doing there. I went back and the lady gave me the items & apologized. But that was such a waste of time they have to do better. read more

Wendy's - Returning my frosty - Fast Food Near Me - Elmont, New York

Couldn't believe it, undercooked chicken, definitely not expected, but expected. Management has changed recently since this episode, so let's see how they appropriate themselves going forward. read more

Wendy's - Raw Spicy Chicken Sandwich #6 on the menu. I advise avoiding chicken at this location. - Fast Food Near Me - Elmont, New York

I haven't been here since the restaurant was remodeled and I was disappointed. The building is beautiful! That's where it ends. There was no one at the counter to take my order which forced me to use my credit card for a very small order instead of cash. I stood there for a bit and no one ever walked over to me. I got the order pretty quickly (as my order was small): My biggest issue is the loitering inside and outside of the restaurant. Yes, one person in the party had a small drink and a fry, but they were there with a group of non-customers making a lot of noise and playing around in the restaurant. Outside the restaurant there were three people rolling up and smoking weed in the presence of any customer walking by including children. you had no choice but to walk past the smoke just to get in the building. At no point did I see any employee ask them to move. I'm not sure if the employees are allowed to do this. If not, they need some sort of security to keep this from happening. I will not be coming back to this restaurant. It's unfortunate because it seems like a beautiful place to sit and have a treat with your family. Do better! read more

Well, I've heard it was going to happen, and today it did for the 1st time to me. On this warm, somewhat muggy July day, I stopped at this Wendy's for a Frosty. There was a long drive-thru line, but I wasn't gonna sit on that just for a Frosty. I go inside and there are no customers at the counter. YES! There's a girl there who smiles and says hello. I ask for a small Frosty. This is where the fun started. She says I can order at the kiosk. I say I don't want to order at the kiosk, I'm at the counter and would like to place my order here. She says I can't. She says I have to use the kiosk. I say, "I'm standing here and you're standing here. You mean to tell me you won't take my order, even though I'm standing right here in front of you?" She again says I have to order at the kiosk. I say I absolutely don't have to order at the kiosk. I have to leave. Any business that tells me I can't place an order with a human being, when that human being is standing less than a foot away, is a business that will never get a dime of my money. read more

The service here is terrible. There is a Latina woman that works the drive thru and she is extremely rude to drive thru customers. this week I went to the drive thru at night and her hospitality sucks! She makes you feel rushed, she doesn't even say hello, she doesn't repeat anything back, and rushed us to the next window. All she says is "AnYThINg ELsE?" and "sEcOND wINdOW". It's like that's the only thing she's programmed to say. She also LAUGHED at us when we caught on to her attitude and tone. Then, she acted like she was not the person speaking to me and my friend at the drive thru in a disrespectful, dismissive manner. I wish I remembered her name but it's okay because next time I'm going back I'm going to get her name for everyone's sake. Wendy's please get her fired. The entire management at this elmont Wendy's is not good and that woman does not make it any better. read more

Fish sandwich was horrible food was cold and they left my food on the ground and there was stands

Here is what I think about Wendy 's at 199 Hempstead Tpke Amazing when you go there it is a amazing place and experience.Now the bad thing is that when you order your food and don't say no salt on the fries they will give you soggy and very salty fries instead of a healthy amount of salt on the fries. Now I am not a hater on Wendy's I love them but this is just something you need to improve. read more

Poor customer service. I used a discount on the app and she took my card and ran a transaction before it was completed, and when I asked for my them to fix the mistake them told me it's too late and brushed me away from the drive thru, rotten attitude read more

Disgusting location, they have too many people workint there who have no hygiene when preparing your food. read more

Wendy's - a slice of pizza and french fries - Fast Food Near Me - Elmont, New York

Ordered a no#7, chili cheese fries and a kids meal (burger). I asked what was the third cup. She said it came with the meal, it was a frosty.. I looked in the bag for the condiments.. I got french fries but no ketchup.. should that come with the meal. If you say everyone don't eat ketchup, ok, everyone doesn't eat frosty's. My wife don't ! read more

Forgot our fries, no sour cream on my baked potato, hair in the burger, unsalted fries, really everything that could possibly go wrong here always does, and they're always rude. Go to another Wendy's I guess. read more

Although the food here is always good, I suggest that you check your order carefully before leaving. Everytime I don't and arrive home something is either missing that I paid for or wrong toppings placed. They always ask you to pull out of the drive thru after paying to make their times look better then they are. This time after being told the recipe was in the bag, I wasn't given one.... read more

This is the worst food I've ever seen come out of this place.. Never again, never again ... and when I went back to discuss with the the staff they didn't even care or apologise for the lack of food inspection before serving me the customer this.. there could have very well been a bug in my food and they would have never seen it if they actual saw this,,,, so that's just goes to say they will and serve anything. read more

So came in today at around 4:34pm places an order and somehow they lost my order. I placed my order using the kiosk but no receipt prints out. They claimed the equipment is broken that prints the orders up or the screen is broken!! Who runs this site get the equipment fixed!! I got so angry that I had to wait for my order over 20 minutes!! Fast food is fast food!! read more

Wendy's, count for F'ing days!!! We just order a salad and 2 kids meal. My Parm CHICKEN CEASAR salad didn't come with the Parmesan croutons OR the dressing. And I was going to get my daughters happy meal ready for her and the only thing that was on her bag was fries, and napkins..... where the heck was her nuggets?!?! Smh read more

If I could give this location NO STARS, I WOULD! Horrible customer service. I did a curbside pickup and after waiting 30 MINUTES for my meal, I decided to enter the restaurant myself to check on my order. As I approached the counter the employee behind the counter continued to ignore me until I said I was waiting for a curbside pickup. The employee proceeded to take my order that was ALREADY BAGGED AND READY TO BE DELIVERED TO ME and slammed it on the counter, rolled here eyes and walked away. I check my order and I had a missing item, they made my order wrong, and because it was sitting out so long, my food was cold!!! This place needs new training, better staff, and/or better management team. read more

Not too long ago I visited this establishment and I was completely ignored even by a manager who was just on her phone when it came to placing my order. I complained about the issue and another manager reached out to me to compensate for the mistreatment, which he did. I visited this location weeks later because I actually do like Wendy's food not thinking I was going to encounter any complications only to receive even worse treatment. Not only was I ignored once again in the restaurant, I had to leave out and go through the drive-thru to receive service. Once again I complained about that issue and the general manager of the location reached out to me. He informed me that the manager who ignored me stated that I "did not want to be serviced by a particular employee because he was Indian." In that moment I was completely furious because this man literally lied on the phone. Either his manager/employee who ignored me lied on me to save her job or the general manager (who was coincidentally Indian) lied to me to save his sorry a** from corporate. He wasn't even there at the time of the incident and if there are cameras in Wendy's which I'm sure there are, it was clear is day that the manager was a liar. This general manager then asked me after lying to and on me, "well if you are having these problems, why do you keep coming back here?" with a VERY RUDE AND DISRESPECTFUL TONE. At that point, the conversation turned into an argument and the manager just hung up on me. Keep in mind, he was the one that contacted me. That is considered harassment under the law if I'm not mistaken. But to know I'm not even welcomed to visit one of the closest Wendy's locations to me and to know I have to travel further out just to get Wendy's food makes me not want Wendy's at all anymore. I'd this is how customers get treated, maybe the whole staff of Wendy's INCLUDING THE STORE MANAGER THAT ACCUSED ME (a black person) OF BEING RACIST, should be replaced. To this day, I still feel unwelcomed, uncomfortable and disgusted just even thinking about going NEAR that restaurant. If I could give this restaurant a negative 5, I would. DO BETTER! CUSTOMERS MATTER! read more

Found this hair in my pub fries the manager had to nerve to have an attitude with my . You need to understand this is a time of covid . No one had a hair net on in the kitchen I have video read more

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Worst customer service every. Super disorganized and give priority to Uber instead of dine in. Had to wait an hour for dine in on Thursday night. read more

199 Hempstead Tpke, Elmont, NY is by far the WORST Wendy's I've been to in Nassau County. Since they're all pretty bad that says alot about this sham of an operation. Poor customer service, they are slow & they don't care. Team leadership starts at managers level & have yet to meet a manager at this store who makes their customers or delivery driver's a priority. I will NEVER set foot inside this Wendy's again. read more

So I ordered a harvest salad with no chicken. They gave me lettuce, one apple slice & one cranberry. I can't even believe it and for the price they charged for? Ugh read more

Wendy's - My "harvest salad". - Fast Food Near Me - Elmont, New York

Super crowded Wendy's location. It's a Wendy's but this one has a drive through that is humming both day and night. Aside from the drive through, the food is standard issue Wendy's. read more

Must be new management. This was a way better experience than the past. I haven't been here in a while. Keep up the great work

I haven't eaten fast food in years but I was in a pinch today so I opted going here instead of dying of hunger. I got the Son of Baconator. Pretty good, order came out fast considering how big the order was. (Was getting food for my younger cousins.) Food was hot, tasted fresh and came out fast. read more

This place is horribly ran. The 5 head at the drive through is too distracted, the only thing about my order that was correct was the drink itself. Asked for no cheese on a biggie bag and spicy nuggets, i get a run of the mill biggie bag. Drove 2 miles away home to find this disgrace. Their phone doesn't work because well the establishment is a golden painted garbage pool. Do not waste your money either. The establishment is within 2 years old and is not equipped with RFID readers, so no apple pay. read more

If I could give 0 stars I would. I come here over the other location on Hempstead tpke because they aren't as crowded & it's close to home. But compared to the Wendy's in garden city by the mall? This location doesn't stand a chance. This has to be the 6TH time I got a set of chicken nuggets and it's 1 nugget less. I have to check my order constantly and for my 4 piece nugget to be the ONLY thing ordered. And for me get home to see only 3?! And they don't answer the phone?! I'm showing up in person tomorrow. I don't even need my money back. They need to be aware. It's so simple. Put the quantity asked for. They work so sloppy I'm sure nuggets and anything be flying all over the place. People stepping on the very nuggets that might've fell out of a customers order. And the employee says "oh well". Fuck y'all. Sincerely. It's giving ghetto. read more

Every time I visit this Wendy's location I wonder how simple the hiring process must really be. The food (if it comes out correctly) is your standard grade Wendy's fast food... food. Wait times can drag on tremendously after hours and the staff does little to apologize or even make you feel like choosing Wendy's was even a good choice in the first place. The hours of operation are probably the best thing about it. read more

This place sucks, even tho it is close to my home, I would rather go to the Franklin Square Location.. Fist off they don't really speak English very well and you have to keep repeating what you want like a dam parrot. 2. The employees there, are RUDE to the customers. 3, They have NEVER Gotten my order right. 4, The wait for the Drive- thru is 30 mins!!! EVEN is you are the only customer there!!! Today I went there, for lunch at 11:30 I was the only Customer, the lady who took my order rushed me thru the order, and when I pulled up to the window, I payed, and then she made me pull up to the door and wait.. When I asked her why I cant wait at the window since I was the only customer there, I was told "that"s our policy, to bring you your food" Really, I never heard of a Wendy"s doing that.. So I pulled up, and waited, and waited, and waited, after 25 mins I went in and asked why it was taking so long for 1 burger meal, since I was the only customer there.. I found 3 employees sitting in the dinning room eating, and or B.S.ING and one employee behind the counter making the meal! I was out raged, i asked to talk to the manager, and was told he wasn't there.. One star is to much put up for this place.. I believe that the Corporate office should shut this one down or get better people to staff it!!! read more

absolutely understand if the new deal came in as a shocker for their team...but there should be absolutely no reason my online order was "never placed" after i was specifically told a designated time on the app. i go to pick it up and why am i STILL waiting for a order i placed a good minute ago?! i would say this is a wonderful experience for the first time on the app, wouldn't you? read more

The slowest Wendy's on EARTH! Rude staff, if they make a mistake they have an issue if you say something. Annoyed that this is the closest one to home. read more

Wendy's burgers are probably the best in taste of the more famous fast food chains. My understanding is that their burger meat is fresh and not frozen, that is probably the difference but who cares, it's the taste that I go for! This is by far the cleanest Wendy's I have ever visited in my lifetime. The bathroom was clean, didn't smell rank as most fast food joints, the staff was very friendly, and the place in general was clean and orderly! I give kudos to the staff for taking pride in their workplace. read more

first of allllllll the girl who was working the register had this real funky ass attitude. I couldn't see her name tag because..SHE WASN'T WEARING ONE. when your standing in line these days probably since 1999, nobody just automatically walks up, they give a courtesy and wait until the person addresses you..i.e."how can I help you?" or "Hello"...but no this chick decided to stare the crap out of my face up and down for 30 seconds and then say "next", with a real funky ass attitude. i wanted ask her " are you mad because your working here or something?".. the man that actually prepared my order had better customer service than the cashier..shameful. she needs to learn how to fake it until you clock out just like EVERYBODY ELSE!!! read more

This Wendy's is a shit show all the time. Don't do the drive through line bc 9/10 times they will give you an incorrect order. Just went there for a chicken sandwich (I don't eat beef or pork) and I drive home to open a double bacon cheeseburger. Additionally I got a chocolate frosty and they give me vanilla. MAKE THE DRIVE DOWN HEMPSTEAD to go to the other Wendy's. Absolutely incompetent.... the only thing correct was the soda and the fries !! read more

I'm a fan of Wendy's, but this is probably my least favorite location. The staff was rude and very slow. I don't think that anyone that works here really wants to be there. While I was waiting for my order, a guy who was short changed at the drive-through waited half an hour to speak to someone, and no one gave him any mind. read more

THIS IS THE WORST DAMN WENDYS IN THE HISTORY OF ANY WENDYS RESTAURANT !!!!!!!!! the food is always cold ' the fries are over salted and ice cold ... every bread that comes on any sandwich from a burger to chicken sandwich is stale AF !!!! please don't waste your time or money on this wicked nasty ass place ' they hire a bunch of idiots who can't speak english so they mess your order up every single time ' i really experienced to many bad outcomes from this shit show you call a restaurant ' half the time you order something they either fuck it up or don't give it to you so my suggestion to anyone who plays them selves and goes here check your bags always (AT DRIVE THRU) if your food doesn't feel hot through the bag then 9 times out of 10 THATS SHIT IS COLD AS FUCK !!!!!!!!!!!! they don't even deserve 1 star to be honest read more

This Wendy's is horrible!!!! The first time I went and ordered a bacon cheeseburger the meat was so dry and the bacon tasted stale, I figured maybe it was just a bad day.... a couple months later I went back but decided to order a Homestyle chicken sandwich instead... from the moment I bit the sandwich I knew something was off they replaced the homestyle chicken patty with a crispy chicken patty that you would buy for $1... I paid $5 for a sandwich that I could've gotten for $1.... how could you not expect people to recognize that? ... they will no longer be receiving any of my money read more

They should keep the inside lobby open later since the drive through gets busy at 10pm. Drive thru is sooooooo slow. I work at 11pm and can't get Wendys before work because I'll be late. They need a better system. Or like I said, keep the lobby open later than 10pm read more

Ok went here for the reinvented taco salad and a cheese burger ok well first i heard the guy yell make 1 cheeseburger So Why was it cold as ice? Cheese not melted more tomato than meat and i thought you said you was bringing the old taco salad back what happened? I thought it was the meat that had that slightly spoiled taste but i had some left over chips and tasted 1 and it was the chips very bad after taste please bring back the old chips nicley salted & real tortilla taste these new ones are horrible That Is All.. read more

I'm convinced that the people who work here after hours hate their job. I'm always greeted with a nasty attitude as if I'm bothering them by ordering my food. All I want is a baked potato yet I'm told there are none. I might even ask for a chocolate frosty but I'm told the machine isn't working smh. I only come here because it's one of the few places open until 2 AM. read more

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