After spending $72.04 at White Castle #100038 sale #9254197 and having the order repeated several times. It was stilllllllllll wrong and they have the audacity not to answer the telephone to neither make it right. Disgusted and disappointed haven't been to this location in six years and it was similar results last time. Incomplete orderand I was craving it read more

White Castle - A receipt with two CHICKEN RING SLIDER CAL 200-210 not in the bag but on the receipt NO GOOD - Fast Food Near Me - Queens Village, New York

Late night drive through order and it really did hit the spot. Felt like old times. My only complaint was the iced tea was pretty much water. Other than that the staff were nice and my mozz sticks and two cheeseburgers were tasty. Actually, I think White Castle has the best mozz sticks in the fast food game. Fighting words, I'm sure. read more

For years, since I took my first bite of White Castle burger at the age of 3 y|o. I've never hesitated to take up for WHITE CASTLE, whenever someone would get outta line. Not be honest, 90% of NY & NJ, CAN NOT STAND A MTHFKN WHITE CASTLE!!!!!!!!!! Even my best friend for over 29 years can tell you every single time she would try & play 'WC'?? Without hesitation, I'm on her NECK wishing she say another MTHFKN WORD!! With all of this being said...... Btw, this has ALWAYS been my choice of location since I was in pre-school... Sooo yea, this most recent visit which was a month ago... I haven't had 'WC' before this in like a lil over a year... I'm almost done with this REVIEW, I PROMISE ... WHAT DID I ORDER?? Crazy part is, I nevet go for the burgers. Its usually, chicken OR fish sandwhich, mozarella sticks Or chicken rings... LONG STORY SHORT!! EVERYTHING TASTED EXPIRED & for some reason everything was DAMP!!!!!!!! read more

They store are not respected online order when customers order before online they don't make a food they give fast food infornt customer that is very bad read more

i walked in this restaurant to spend about $200 and there were three men employees that didn't want to take my order because it was too much food. read more

They dont wear masks at this location. People cooking, serving, taking orders.... Is white castle exempt from wearing masks? I contacted customer service and they were just as much help as these rude employees. The worst is the manager of this location. I suppose she called to rectify the situation, but was so angry and rude. Totally inappropriate and unprofessional. This has yet to be taken care of. read more

White Castle - They dont wear masks at this location. People cooking, serving, taking orders.... Is white castle exempt from wearing masks? - Fast Food Near Me - Queens Village, New York

See all

lately the new workers specially the drive-through guy hands down the worst customer service I had to deal with.. need a whole new crew.. zero stars.. burgers were warm and old .. read more

This place is so unprofessional. My friend and I placed an order for over 30 dollars through door dash. We were given someone else's order, which was delivery for UBER. I am confused on the lack of reading that didn't take place in this situation. Insult to injury my friend and I attempted to call them and someone picked up and hung up the phone. We continued to call back and the phone just continued to go to voicemail after. This is ridiculous and unfair. read more

I just tried to walk in at mins to 12 to be told I have to use the drive through (I was walking) after almost getting cut off by another car I got to the window and was told I had to make a order at the speaker, I told the (manager) who was at the window I wasn't driving and walked off. This place is an embarrassment to what it use to be. Iv lived here 20+ years and was always to go here for a quick burger..............never again thou read more

The burger bread was very soggy and the soda tasted like water I ask for no onions and the slider were full of onions

This happened 3 years ago and I still remember it clear as day. Boy this White Castle scarred me for life . I have PTSD from White Castle and will never eat it again. Ate a 10 pack of burgers and got sick as a dog that night. I was shitting out soaking wet diarrhea like a machine gun it was shooting out like a fire hose. It smelt like the burgers ugh it SMELT LIKE THE FOOD. After I was done I would leave the bathroom and be right back in 5 mins. When I tell u I hvent eaten White Castle since that day I mean it. I went to my friends house that night and shit out more explosive ropes of soaking wet bubbly diarrhea. It came out so fast it splashed all over the bowl and it STUNK like the food. It makes me sick but I have to share my experience. MACHINE GUN ROPES OF SOAKING WET STINKY DIARRIAH. read more

Love this spot ever since I moved to queens village in 2016. Only thing I can say is I won't ever try their bacon on a burger ever again even though it was soooooo good but it had me feeling sick n on the toilet so I don't order bacon on anything at all but everything else 100% taste fresh n beautiful. Follow me on IG iinteliigenceart read more

I've been to this location numerous times and I don't remember a time when I had a problem with the food or the staff. The food is usually just as good as the better locations, and the staff have been, for the most part, serviceable. Perhaps, I've been lucky. What is a constant, however, are the long wait times on drive-thru, but personally, all that waiting has been a blessing. It has meant the food comes out to me hot and fresh. Because I am familiar with the nature of the company, and am perhaps understanding of the standards expected of this location, I always enter this drive-thru expecting to wait long. And if I don't wait long, that's always a frickin' plus. I think this area is lucky to have a White Castle as good as this one. All in all, the long wait times on drive-thru have always ended in me getting fresh burgers, hot fries, and overall satisfaction with the food. Along with that, the staff have been fine. No other complaints. Thus, this is a solid White Castle location, especially if you have the right mindset and are prepared to wait. read more

Probably the worst experience had. Waited an hour at the drive thru. The guy taking orders was talking with the staff through the mic not making any sense. I asked for a cup with ice, charged me for a full coke. Will never return to a White Castle again. The sliders were disgusting too if that helps. read more

Zero stars!!!! Horrible service. Horrible food. Old lettuce, tomatoes taste like acid. Dry "meat" . No management.

Went to White Castle today and wanted to try their BBQ Brisket Slider that they advertised. So when I get to the window, the girl tells me they have none. I asked when would they get some and never got an answer. Ok so, I ordered my usual 5 cheese and 5 regular sliders, onion rings and fries. I pay for it and look at my receipt and it has a coupon...BOGO at that for the BBQ slider that they had none of. Oh, and by the way, the coupon expired 6/1/19! Bad business. I enjoys my meal as second choice. I really wanted that BBQ...... Next time, I'm gonna take the drive down Sunrise Hwy...... read more

I love this location. The burgers and fries are fresher than the Hillside ave location. They got a Coke Freestyle machine too. Plenty of seating and quiet too. read more

its fast food. there is not much to say here but this place has been very good to me so many times. Its clean the burgers are good the new additions never fail. so what is there to say the staff is friendly and at time funny. its a clean place. but you do have to remember after a party night it does get a little messy with the people they come after all the bars close and make a mess and you know when you drink you don't really clean up after themselves. but besides that I will continue to come here sober to after a few drinks.. loyalty to this place is strong as long as the service stays the same. so my friends keep it tasty and let me know what you think. read more

White Castle is the home of the notorious "murder" burger. This restaurant has been a hometown staple for all of my life. They have a smorgasbord of snack foods for all appetites. They sell beef and veggie burgers - single or double - in a bed or onions- with or without cheese - on a melt in your mouth heated soft bun, fish sandwiches and clam strips, chicken sandwiches, chicken rings and mozzarella sticks. The traditional French fries, drinks and milk shakes and dessert. Their cheesecake on a stick is delicious and addictive. Their milk shakes are so thick that they kinda dry your throat out. You have to order a drink to wash the milk shake down. It is suggested that you sample a few menu item. Unless you are a bourgeois, fork and knife, restaurant table with waiter/waitress type, I think you will like some of the food. read more

Drive thru at night sucks ! , DONT COME HERE, especially if youre in a rush . The guy is always speaking to someone else and makes you wait 10 mins just to take my order. White castle talk to your workers cause they dont care for their job which they are being paid to do right, not half ass it! Ya need to step the game up. read more

Lately every time I visit this restaurant, the service only gets worse and worse. My last experience was unacceptable. Not only did I have to wait almost an hour for my food, but the cashier girl was very disrespectful. I placed an order, and waited a long time only to receive cold burgers and dirty (yes dirty) fries. I addressed the fries issue and the female employee explained that it's because of the oil and made it seem like I didn't have a choice in the matter but to accept it. I asked how long will it take to make new fries and was told it will take 10 minutes. I then requested to have my entire order replaced because by the time I get fresh sanitary fries, my burgers that initially went cold from waiting a long time which was already replaced, will once again need replacing due to the long wait for the fries. I waited much longer than 10 minutes and when I approached the counter to pick up my replaced meal, I was informed that IT was not ready yet. I requested a refund and the female employee's attitude suddenly changed. She began talking to me with a nasty attitude like I did something wrong. Another employee immediately rushed to let me know that all he had to do was pack the new fries and my order will be ready. So I allowed him to pack the fries and I finally received my order after waiting almost an hour. The sad part is that this restaurant was not even crowded. The employees are constantly fraternizing with each other and it delays the customer's orders. There was one customer on my last visit where the employees were fraternizing with her. Actions such as this slows down production tremendously. The service I received was completely unacceptable. No customer should have to wait an extremely long time at a fast food restaurant. I was better off at a diner. At least I would have received my food faster compared to how long it took to receive my food from here. I will not be visiting this restaurant anymore and I DO NOT recommend other customers visit this location due to the lack of service and respect towards customers. read more

This White Castle location deserves a 2.5 star rating from me. There just weren't enough redeeming qualities to round up to 3. The food itself is usually pretty good. It definitely fills that craving and White Castle is one-of-a-kind when it comes to those little burgers. Beware though... They are open 24 hours a day so it can get addicting! As far as customer service goes, there really isn't much. Almost every time I have ordered from inside, the staff is just chatting and mingling amongst themselves rather than servicing guests. The last time I was there, I waited almost 30 minutes because somebody forgot to fry off some mozzarella sticks. There was no apology or anything and it seems like management is non-existent unless you ask for them. And the drive-thru? Fuggetaboutit. On average, I probably sat in White Castle's drive-thru for 25 minutes. You're better off going inside. Also... I once ordered online (terrible app, btw. not user-friendly at all) and figured going through the drive-thru to pick-up would have been quicker (since it was an option in the app) and I was still told I had to come inside anyway. What a waste. read more

Nasty very disgusting, the food is like old and stale, the chicken ring are harder than a brick, burgers soggy and will put on that toilet for a good minute read more

I love white castle, the little burgers, crinkle cut fries and those chicken rings! I remember when they had the chicken rings in hot sauce seasoning and the hidden valley ranch flavor too. The service here is actually better than all the other ones in Queens. The one on Queens Blvd is slow whereas this one is quick, somewhat friendly (they do act mechanical at times) but I've never had an issue with receiving the wrong order or anything being missing. They do their job well. Favorite thing to get is the bacon double cheese sliders, with onion rings, extra ketchup and tarter sauce and a chocolate milkshake. read more

Ordered 10 cheese slider 4 fish w cheese & med fries & reg onion rings. Charged me correct but recieved 10 cold reg sliders cold fries & cold onion rings!!! The worst whites castle ever read more

This place was slow an dirty all the employees did was talk the whole time i was waiting for my order. Some order was done before other an not in a timely manner . read more

White Castle - Fast Food Near Me - Queens Village, New York

Can't go wrong with this place. The drive thru can be way too long n slow sometimes. Other than that its white castle. The original burger and fries when made fresh is unbeatable. The cheesecake is bomb too read more

I'm not sure when this happened but I have become a fan of White Castle. I'm not sure what it is about those teeny little burgers that have made me a fan. I do appreciate the different options of meals that one can choose from. I am a fan of the jalapeño cheeseburger, that little hint of spice takes a lackluster burger to a level of appetizing. I also like to order a side car of cheese for my fries. I think the cheese does have a hint of jalapeño as well. When ordering inside sometimes it takes a while to grab the attention of the employees because they are engaged in conversations amongst themselves. I would appreciate if someone would come out to the dining area and check to make sure it is clean. read more

Seriously been on this line in the drive thru for more then 25 mins and it's ridiculous their customer service here is horrible. I seriously recommend do not go on the drive thru lane not worth it! read more

to call this drive thru slow is a gross understatement, add in the gruff employees and the fact that they don't listen to order requests (ask for no pickles, wind up with more than usual) - basically a 'you get what you get' attitude, and this place simply isn't worth the time & aggravation read more

Came here to get 6 burgers and a drink. Spent 9$. White castle is good but them dam burgers add up quick. And then in the morning your stomach is on fire. Overall white castle is good but comes with consequences. read more

Best white castle I've gone to, no issues with food or service what so ever. Whenever you need some quick grub this is one of the best places to head to. read more

They do not clean tables here, service it's super slow, very understaffed they have one worker on register & drive thru. Don't know why I ever come here, always horrible read more

Understaffed, counting napkins. I feel bad for the workers. No one should have to work under those conditions

I absolutely love having White Castle everytime we're in our hometown visiting since Virginia doesn't have White Castle. This location is always our go to because it has a drive thru. The staff is normally pretty courteous and the order accuracy is good. The food is always fresh. No issues whatsoever. Although I wish the drive thru was a little faster. Overall no disappointments. read more

Great late night snack Bur it takes way to long to get your food mainly because there in the back playing games laughing having fun that could be more attentive to the customer when you pull up to the drive at 1 am read more

Nothing really special but it will do for my White Castle fix. Service is not the fastest but the lady at the register was very friendly.

This is the worst fast food establishment that I have ever been to. I have waited over 30 min for 4 burgers and fries. The staff is rude and talk to you like they dont care. This is a location that needs to be closed down or the staff that is working the midnight hours needs to be fired due to their disrespectful attitude towards clients read more

Easily the worst one ever. Never in the the drive through for less than 20 minutes and all of the workers are mad at you as though you are forcing them to work there. IF YOU DON'T LIKE THAT JOB THEN WORK SOMEWHERE ELSE. read more

As people have stated in past reviews, the food here is consistent and fulfills the "craving". But thats all the good I could say about this place. Employees here are rude and lazy to the point that every time I come here I do not get napkins unless I ask for it! And the drive-thru is a parking lot at anytime of the day. The drive- thru intercom is muffled so you can barely hear the attitude of the employee taking your order. The funny thing is that they are always well staffed so how is it that it takes so long to prepare the food? They are also open 24/7 so that I must say is an added plus, I guess!?! read more