I contacted the Wendy's Corporation the day it happened (November 1st) and
was on hold for almost an hour. One of their workers charged me
for a free item, gave me someone else's order and insisted I
ordered a side of fries when I didn't.) The manager, who is a Latino refused to give me her name (was wearing her tag backwards), told me she doesn't give a fuck when I tried to
explain my side and get the problem fixed. They did not fix the
problem. She argued with me and the other girl spit in my chili. It
had spit on the top so I ended up not eating the food. I was over
charged.
An item I redeemed from the rewards app on my phone should have
been free but she charged me for it even after I tried explaining.
Again, she told me she didn't give a fuck. I requested another manager
or owner call me to discuss this matter and they made no effort
and has not made a point to reach out. Terrible service. I want
BBB to be aware of this, so I just finished with my report and am posting it to all review sites. It has now been over two weeks with no one
caring enough to get back to me. Seeing as this is how they treat their customers, I will not ever be eating at a Wendy's again.
I could not eat the food due to health concerns as there was spit in my food. I will
never eat at another Wendy's again. This has completely ruined
the experience for me. I had to pay the extra charge in cash. They wouldn't run my card.
I called corporate to get this matter solved, they erased my review on google. Shameful service. Never again. It was November 3rd that it posted to my
account. I went there on November 1st and it was for a total of
$8.55 plus the cash they forced me to spend and they still didn't fix my order. I paid for a double burger, I got a single and the chili included was supposed
to be large, they gave me someone else's order. I got a combo
large and a small chili free but they charged me and gave me the
wrong order originally and wouldn't fix it their mistake with the
chili and no one got back to me. The one chick even made a comment 'please tell me I'm fixing her food' - she said it with a smirk, so I know she was the one who spit in my food.
Do yourself a favor, let this business go under like it deserves to. Go to a restaurant where they will treat you like a normal human and at least be willing to fix their mistake and not make you pay for it. Please. Please don't go there, you will regret going there if you do. Terrible managers, terrible owner. Terrible people. Take your money to a business that deserves it. I'm a disabled amputee who works hard for what she has and I never want to see someone go through what I did with this. They treat handicap people like trash. They don't care and I've been dealing with trying to get someone to talk to me for over 2 weeks, because this is NOT how a business should be run. read more