I stopped by tonight, and Shante's provided exceptional customer service! From the moment I walked in, she was friendly, welcoming, and genuinely seemed to care that every customer had a great experience. It's not often that fast food comes with service that stands out, but Shante's positive attitude, professionalism, and attention to detail made all the difference. My order was correct, the food was fresh, and the overall experience was excellent. Great customer service deserves to be recognized, and Shante's definitely made this visit one to remember. I'll definitely be back! read more

i love krystals. they have closed all of them near me sadly. went to the casselberry fl location 6/16/26. no a/c, the food was terrible. they need to just close them and hopefully they come back better. this was pathetic. read more

If you've been out partying, you know how important a Krystal is for sopping up the excess alcohol. Well, I'm giving it only 4 stars because the inside was closed so I have no idea how clean the interior was or how the service would have been inside, and the drive thru speaker was broken so, we pulled up to the window and placed an order. The cashier was super nice! Especially when you consider she was talking to people who pulled in 20 minutes before closing, Our order came out quick (and correct) and we were back on the road. Corn dogs were perfectly crunchy on the outside. Always delicious. Krystal burgers were soft melty wads of grease in a steamed bun. Exactly what the Dr. ordered. We grabbed a few glazed donut holes for dessert and now we are headed back home, full and happy. read more

Krystal - a sign for a krystal restaurant - Fast Food Near Me - Fern Park, Florida

I went through the drive through and the order taker was sweet and didn't rush me. The food was hot and came out quickly. I absolutely love Krystal because they remind me of White Castle burgers and they'd shut down the one near me so finding this was such a treat. The burgers never disappoint and these fries were extra good. The place seemed clean and well appointed but we didn't get to experience the ambiance since we did the drive through. read more

nasty ass !!!! if you hate your job get a new one! first she talks through her teeth and gets mad i can't hear her. service sucks a real big one!!!!! the ambiance is uninviting. the place being empty in the middle of lunch says alot. never again read more

Rundown and dirty restaurant, undercooked and overpriced food, unenthusiastic and slow service - go literally anywhere else.

Food was soggy, not good off brand white castle, took my girl there to try the burgers was a no bueno, don't recommend to eat here, rather eat food from 7/11! Bad eats read more

Today I just wanted a little snack to tie me over until dinner. Never been there before. So I ordered a small fry and glazed bites. ( don't judge me). Anyway, I must have been sleep on Krystal. Service was on point. The fries were hot and not over salted and the bites..Baebeee, hot and fresh. Now I don't eat red meat but I just may return to see what else they got. For right now, it's a 3.5 stars for me. read more

Got almost everything I ordered from the drive thru, and had to pull back through for the rest. Food was good though.

3:00 hour April 7,2024 I don't even wanna give this business 1 start Sat there for 15 min no one even acknowledged me ! When someone got on the mic I was being yelled at and talked to nasty because I asked did a fry come with a meal she yelled and said MAM I JUST ASKED YOU THAT ALREADY YELLING AT ME ! I told her I couldn't hear her she's like well I asked you ! WHEN I DROVE TO THE WINDOW SHE CAME TO THE WINDOW and I asked her do you know who was talking to me like that She continued to raise her voice at me and started again ! Closed the window on me for asking ! I went inside and let her know look I was not raised to disrespect adults ! And she cursed in front of my child I told her I don't even curse in front of my kids !!!! She was like the manager told me do not serve you ! Manager never came out to acknowledge the situation at all ! Old black lady around 63 or up (and I am black so there is no race card being pulled ) She's disrespectful loud and ghetto ! I will not be returning at all and I been going to this place since I was a child I will be reaching out to corporate read more

Krystal burgers and chicken sandwiches are delicious but oh so bad for you. If you are looking for something healthy, this is not your place. If you are looking for a late night quick meal on your way home, then pop on in. Josh P. and I were starving one night after leaving a friend's place on a Friday. We drove up through the drive thru and immediately placed out order. However, once we paid we were asked to drive up to the door and wait while our food was finishing being prepared. This particular Krystal's location could use some work. The outside isn't the nicest. read more

Food was fresh Service was ok Attitude with older woman at pick up window ? Terrible. She's crabby , loud and not friendly at all. She may need to get some rest . Each visit , it's always the same . Suppose to get a receipt for food No reciept. No 4% discount either , for paying cash . Spent over 25$ read more

Don't bother coming to Krystal's drive through in the evenings, staff ignore you, pretends you are not there to avoid working - this is the 3rd time this occurred. I will never return read more

Is it really necessary to employ rude people? I just placed an order at the drive-thru and it was misheard by the cashier. I politely corrected the order when she read it back to me. After noting the corrections she snapped back about how I said the order wrong to begin with. Even if you feel this to be true, don't insult customer by trying to argue with them because without them you don't have a job. Aside from that, the food is to be as expected. read more

the chicken Krystal is so good. Best salty fries around. Drive thru is fast. Cheap good and fast. read more

2017's Yelp 100 Challenge 39/100 Hands down the friendliest, cleanest, freshest Krystal's I've been to! I have the proof because I was to anxious to eat my French fries and burned the roof of my mouth! Lol, totally worth it. I'm not a fan of their burgers, I was just grabbing food for Deshawn, I opted for their kool aid slush, an apple pie and some of the fries, that's all I needed! Located off of 17/92 & 436, if you've gone over the bridge you'll miss it. (My pie was free, that's why I'm so jazzed lol). read more

Four (4) cars at the drive-thru at 4 pm on a Sunday afternoon and not only are the dining room doors locked, but they told all cars they are closing. The Yelp App says they are open until 2 am tonight. Second attempted visit in a year and both times turned away due to closure. Get your act together Krystal. read more

So much Attitude every time. . Then they gave me food poisoning. Whatever they did in the back I got food poisoning exactly 30 mins after. Disgusting. And I have a strong feeling in was intentional due to the conversation had. read more

Again I'm drawn to this place after traveling two hundred plus miles to get here. This is the most disgusting delicious food I've ever had. Thank goodness I had a hotel room close by after eating about 10 of them. As I've mentioned before, it's part of a cult, and if we don't have you now will have you shortly in the future. You cannot get away from castle burgers. Castle burger is the only place you can get a burger the size of a postage stamp, cooked and smothered in dried onion, placed on a piece of bread that's ten times the size of the burger and enjoy it. I was delighted to hear that they weren't closing up. You've never had a castle burger before, join the cult now because you'll be sorry you didn't did you do it later, the food is that good read more

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Ordered mixture of cheese and regular burgers. Got all cheese. The guy at the window was a jerk.

If I could give a zero I would bc never did I drive a whole hour away for Krystal's for them to refuse to to take my order. I went to the drive-thru bc I was sick and didn't want to get anyone sick and bc I had ordered the bundle of 12 Krystal chicks. Keep in mind there was no one in the drive thru. And the girl the that back ground was super disrespectful, I would've been fine waiting in a parking space if I had to but I didn't want to get anyone sick by going in, then she said that bc I'm sick they can't service me. Well all I have to say if that genuinely this had been my favorite place to come but after today I'm never coming back and I can say the same for all my family. I will never ever come back rather drive 2 hrs away to the other ones then to this one read more

This Krystal has the rudest and most ignorant workers I've ever seen in fast food. Just tried to order some food at the window. The simplest order; number 3 large with a Sprite a 1 Krystal pup. The guy at the window said I needed to slow down because I was talking too fast, which I wasn't. Frustrated I said for real? He then says if you order correctly then I dunno if I can help you. Rather than pissing with the guy I started talking slow enough so his intelligence level. He then says everything is blending together. It's 11:45pm on a Friday night, his team is taking forever at the window to process orders, but I need to slow down. I drove out of there refusing to give them any of my cash. This location is trash and I don't recommend it to anyone! read more

Went there to get breakfast. The device was so bad. The employees are talking over the food while it's open. The food should have a lid. They gave my food to the wrong person. I didn't want to eat it but I spent my money. Ihop is a little more expensive but I think that's where I will go. read more

I submitted an online order at 8:51PM. I arrived at the drive-thru at 8:57PM. Speaker: "Welcome to Krystal's. Unfortunately we are closed." Me: "The website says you're open til midnight." Speaker: "No we close at 9 tonight, we are short staffed." Me: "I just submitted an online order for $31 worth of food." Speaker: "Well, that's a shame." EXCUSE ME? I pulled away from the drive-thru stunned...then looped back around and went directly to the window so that I wouldn't be ignored. I asked them how to make sure I get a refund. "I can't give you a refund, you gonna have to call the people. That has nothing to do with me." Would you like to know what happens when you call "the people"? An automated attendant directs you to their website to submit a feedback request. And then hangs up. Corporate headquarters, same thing. This organization is SLIMY. I had to submit a transaction dispute with my bank because there is absolutely no way to get a refund by working with the company. One star because Yelp doesn't do zero stars. I will smile widely the day this place inevitably goes out of business. read more

Placed an online breakfast order, went to the location to pick up my food and was told breakfast was sold out. I asked for a refund and the oilseeds black woman with glasses rudely said "we don't give refunds for online orders". I filled out the customer service complaint form via online and also called corporate customer service and never received my refund for food I didn't get. I will never eat at Krystal's again! Horrible customer service and literally got robbed of my hard earned money. read more

Very interesting, sliders were good, didnt really trust the burger meat tho, the chicken ones were good and the fries were alright. read more

Krystal - Fast Food Near Me - Fern Park, Florida

I believe the drive thru persons name was Natalie... she was beyond wonderful. She definitely had that place in order. It was late on a Friday night (2/4) and we placed our order and we're pleasantly surprised with the service we received. Everything was correct in our order. read more

Been a fan since childhood. We use to go on road trips and get the 20 sack full of burgers. I haven't had one in about 10 years though due to being in different states and not having access to a location. I just moved back to Florida and this was one of the first places I made sure to visit. Still a great option and now they improved their fries which are great. I hated their fries before but now I'll definitely be getting them. read more

Krystal - Fast Food Near Me - Fern Park, Florida

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The dining room is dirty. Not a clean table in the place. Garbage can area is gross. Is that black mold on the ceiling? Then, when my brother opened his Coke for a refill, there was a hair in there. None of our party has black hair. We are either bald or have gray hair. SUPER GROSS!! read more

Krystal - Mold? - Fast Food Near Me - Fern Park, Florida

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The intercom broke but todays crew got my order right didn't give me an attitude I think they deserve a raise for how quick they got my order and being so nice. read more

not sure what happened in this store, but the last time i went there, i ordered the same meal have been getting for years, and the meat had to be been left over from the night before. buns were nasty and hard, meat was like eating a brick. manager was sitting in the dinig area eaqting when we walked in. food was so bad we had to leave and go somewhere else. then i had my fatehr go there a couple days later and sat inght drive thru for 25 minutes for 2 burgers, waiting behind a car waiting for 20 burgers, instead of pulling them up. when he got to the window he asked and she told him he can leave and never come back. maybe they should just close up and let white castle win. worst customer service in years there. someone needs to be fired. they cant get any order right, lately. they had a great team there at on point. not anymore. read more

Never go to this location ever they can't get anything right the place is never open when it says it supposed to be and the food is horrible do not go here and I hope this place closes down read more

My wife has never been to a Krystals. I thought it would be a good treat for her. We pulled up to the drive through and read the menu. There was a menu for five items for $7.99. The speaker was loud and crackling. The person talking the order was impatient and rude. We had to give our order three times. We ordered 5 Krystals with cheese and a large fries. The five Krystals with cheese were on the the 5 for $7.99 menu. We pulled around to the window. The woman at the window was the same who took out order. She read back that we had ordered 5 Krystals with cheese and a large fries. I said yes. She then reached for my card and as I have it to her she then said, "Eighteen oh one," and instantly closed the window. I frantically tried to get her attention but she did not respond. I then trapped on the window. She opened it but I could see she had already stopped my card and printed a recipe. I told her she had made a mistake because I ordered five Krystals with cheese and that should have been $7.99. She then yelled that I had not told her it was the 5 for $7.99 menu. I told her it was OK and to just correct it. She refused and yelled at me again that I had to tell her it was from the 5 for $7.99 menu. I told her again to refund my money. She revised saying she had no way of doing that. She further stated that I had to retirement the next day to speak with the GM. That is stupid. On top of that, she had made another mistake, she charged me for six Krystals at full price. I pointed this out to her and she closed the window. She walked away and came back. She then demanded that I give her back one of the Krystals with cheese. I looked in my bag and there were six. I then fished through the bag and gave her back one. Then she badness me back $2.40. Then I told her that if she could refund me money for the one Krystals with cheese, she could refund the rest. She began yelling at me that I did not order from the 5 for $7.99 menu. I told her to just return the whole order and she told me she could not do that. I told her that she was the one who made the mistake. I clearly ordered 5 Krystals with cheese. She even said it to me before I handed her my card. She then repeated that I had to come back tomorrow to speak with the GM. I told her firmly that I wanted my refund. She said no, and as she was closing the window I heard her say, "stupid." I then reached out and opened the window and shouted that she was the one who was to stupid to get the order correct and refund my money. Then a guy with long hair and a beard came around and opened the window and looked behind me. He could see cars waiting. He went back in. Then a moment later he popped back out and glared at me. I told him I would be leaving when I got my refund. He then shouted profanity at me and told me to get away from his window. He then shouted for someone to call the police. I would have been happy for the police to come because I had broken no law. All that would have happened would have been that I would have been trespassed. Of course all of that would have taken at least a half hour. My wife was frantic though. Do after a couple cars begins me just left because they could see the was a problem, and to avoid by my wife's wishes, I left. After a little bit of time I tried to call the number on the recipe and I got a message to contact you through this site. I will tell you right now, this is going to cost you much more than the $3.11 you now owe me. At no time did any of your employees apologize for the mistake. I am now unconvinced for such a small amount. Is this how poorly you treat customers? Is this how poorly you train your employees? Why would anyone eat at Krystals? read more

This Krystal joint has been there for 30+ years and is still cranking our the little, square burgers. I went through the drive through and got a dozen. Classic, steamed bun, pickle, mustard and onion. No matter how many you buy, you have to hide 2 empty boxes from the ride home. Having tried both, Krystal beats White Castle hands-down. read more

I love love love this Krystals in Fern Park, along with the location in Curry Ford Road. They are wonderful. The cashier makes sure she gets the order right, very sweet person. And if the cooks made a slight mistake she makes sure it's fixed before giving me the order. There was a time were a small mistake was made but she made sure I was a happy customer again and that's what matters. Always going to continue giving them service. I always ordered the scrambler combo with extra cheese and another without cheese for my other party and it's made perfectly! They deserve 5 stars and more! read more

They close at 1am. I ordered online at 11 for pick up I show up and dude says no their close and he don't care I paid for the order and refused to make it saying I'm closed I got a life too biggest attitude we're literally laughing at me for wanting my order. read more

The O.G. sliders! Krystal's is another one of my favorites from home! The Krystal chick with fry meal is so freaking yummy! In fact I wish there was one in my area right now! I would roll up there and bash. Mmmmm yummy! Really where else can I feed 2 families a total of 10 people for $20 odd dollars! 2 sack fulls and 4 fries goes a long way. read more

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Oh Boy! Occasionally come here only through the drive-thru; great food everytime but those menu items you call spicy wings is just HELL in disguise. They may be delicious at first but after digesting them comes the fun part. Excruciating stomach pain and one of the most spicy/painful diarrhea that lasts the whole day. Overall I think the pain is worth the taste. 10/10 would suffer again. read more

The drive thru guy Henry is rude. Rushed the hell at me to order then starting shouting swear words to his Co workers when I decided not to have cheese cause it added almost 8 dollars for cheese. read more

Has to be the worst restaurant in Central Florida. Out of the last three visits I left with no food. The first time I left after waiting in the drive to order for 20 min. and left. The second time the wait was about the same and when I finally got to the window they said they were out of coke. Did not pay and went to Wendys. Today I tried again. Ordered 3 chili cheese pup meals and a chili cheese fry. For a total of $25.00. Got back to business and had 4 chili cheese pups, NO fries, NO chili cheese fries. This place is staffed by morons. AVOID like the plague. The person at the drive thru was also unfriendly and rude. read more