1. Drive thru orders are wrong 99% of the time. Check before leaving! 2. Always ask for your receipt when staff refuses to give it to you. 3. Staff lacks listening and clear communication skills e.g. you order four burgers but when you check the bag you only see three burgers. So you ask for the receipt and staff refuse to provide it. Staff check your bags for the missing burger and redistribute your food among numerous bags to make it look like you get the fourth burger. You ask if your fourth burger is in the bag and staff confirm yes. You check your bags on arriving home and realize you still have three burgers. Then you bring all the food back to the store to figure out what shady shit is going on only to find out that you didn't order the fourth burger, staff knew you wanted four burgers but decided not to tell you that only three burgers were ordered. But staff then claim to comp the frosty that you just paid for. That's not how math or comping food works. Comping food food means the customer gets the item for free in exchange for wasting 20 minutes driving around Camarillo with cold food in search of WTF just happened to that fourth burger. Me paying money to you for the frosty is NOT the same as comping a frosty. read more

Ismael is the best mf out there! Give homeboy a raise fr fr! Shout out pub fries iykyk

I love everytime I go. They are always so friendly and kind. The guy who is always there is always amazing. They made a mistake with my order and fixed it no question asked. Was super kind about it and even threw in a large fry without even me asking. Great place to go on the go. read more

If I had to sum it up in one word, it would be "YUCK" What happened to Wendy's?? I walked in this place yesterday with my daughter and her friend, and the place smelled so horrible.....like a toilet. I had a hard time getting food, but the girls were starving. I ordered 2 kids meals. One a cheeseburger and the other a regular hamburger. I said both want ketchup and mustard. Got the hamburger, no mustard. I went up to ask for some mustard on it. They slapped a piece of cheese on in...???? Went back. Had to speak very slowly that I JUST WANTED TO ADD A LITTLE MUSTARD. My daughter wasn't really eating her burger, so she asked me to taste it. I took one bite and it was revolting! I went up to get their frostys that comes with the kids meal, and we were going to leave. GUESS WHAT?? NO MORE FROSTY'S WITH KIDS MEALS!!! They charge the same price for the meals, and took away the frosty. RIP OFF! We got up and walked out, and I will never go to another Wendy's ever again. GROSS! read more

Really good food. But the cashiers have horrible customer service. They don't greet. I don't know if I will be coming back. read more

Wendy's - Re - Fast Food Near Me - Camarillo, California

Their food is pretty good, as far as fast food goes, this review is 100% about the customer service. They screw up my order about 50% of the time, they routinely have trouble taking my order in the drive through, I have to repeat myself every time. They also don't pick up their phone, with so many other fast food places in town, find something else, it's not worth the stress. read more

Just got out from waiting 20 + minutes to order some frostys. 5 people ahead of me and 20 + minutes to order while the staff is playing and laughing behind counter. Not going back. read more

Came in side store to eat with my two kids ordered plain cheese burgers and they had ketchup on them and then they forgot the bottled water I ordered and to top off the bad experience they are OUT OF CHEESE!! Yes OUT OF CHEESE read more

So quick in the Drive thru. I know if i have 5min to spare before i need to go to work, i go here they're just so quick! Chili cheese fries are my fav. read more

I went through the drive thru on Monday at around 4 pm and the woman was very pleasant at the window! when ordering she was patient with me and was very nice. No bad attitude which is hard to come by nowadays in fast food! Pleasantly surprised at how fast and sweet the staff was during my visit. Thank you! read more

I love Wendy's and that's only because of their chicken sandwiches and frosty's. It's really good if you dip the sandwich into the frosty like ranch dressing and then shove a bunch of fries into your mouth. Like, you're gonna feel like a stoner but it's worth it. read more

3 stars: A-OK. It's a Wendy's. What do you expect? Surly staff - check Dirty bathroom - check Greasy food - check A la carte bacon addition to any menu item for a nominal fee- check. Hurt your cardiologist's feelings and treat yourself to a frosty and a baconator. Peel off the top bun and stick some fries in the burger while your at it. Yummy. read more

Ya, Wendy's is a national fast food chain. That, right off the bat, makes me want to give it a 3 out of 5 stars. But, given their menu of delicious salads, burgers, and even *baked potatoes* (which I'm not sure any other national fast food chain out there offers), I think Wendy's is a half notch higher on the totem pole, relative to her fast food brothers. All in all, hearing, "Let's go to Wendy's" from my friends is a happy suggestion. read more

Beyond my better judgement I stopped at Wendy's for a frosty. I seriously have not been to Wendy's for probably 20 years. But I was in the area and felt like ice cream. Literally no one in the place except one of the employee's two kids. There were drive through customers. So overall the place was clean, but easy to do with no dine in customers. I stood at the counter with both counter employees there, one was filling orders for drive thru, the other one barking orders to her kids. No words for me for at least 5 minutes. Then it was the drive thru employee to tell me it would be just a minute. After the money exchange no other words were spoken. I've worked in and I've managed customer service businesses, a friendly acknowledgement is crucial to good business. Just saying....... read more

Stopped by today looking for a good deal for the kiddo & I. Manager said that I couldn't substitute chili for fries on the 4 for $4 deal. I think this violates Wendy's corporate policy but I couldn't find it online. Ended up leaving and having a great experience at the Burger King 3 doors down (kid got a crown). I did have a much better experience at the Wendy's on Ventura in S. Oxnard. They allowed the substitution and had kids meals for $2 in the evening. read more

My mom in law and I were around the area as we just headed out of FedEx and were pretty hungry, so we decided to pick up a bite to eat before heading back to meet up with the rest of the fam. We ordered 4 Asiago Ranch Chicken Sandwich meals (spicy) along with their yummy in the tummy natural Lemonade, 4 piece chicken nugget kids meal for my daughter and a spicy chicken wrap. The gentleman who helped us was very kind and let me know that the wrap would take a couple of minutes and if we wanted to wait or go with a grilled wrap. We decided to wait. For being so patient he gave us 2 free medium Frosty's! High five in the sky for this Wendy's! The sandwiches were really good and my favorite choice when getting a bite to eat at Wendy's! Keep up the great work! 5 stars for their drive thru service! read more

Bad costumer service! Went through the drive through , ordered a kids meal, my meal and TEO frostys. I get to the window and I'm told there are no kids toys for meal so they're giving a Jr frosty instead. Da hell? Should have told me that before I ordered two frostys! STRIKE ONE. Get to my destination ( the ball park) there were No utensils! WTF is one supposed to eat their frostys with?! STRIKE TWO. Called to complain and speak to the manager, the person that answers the phone asks " who's this?" Me: " are you a manager?" Person: " no" me: "well get me a freaking manager! " .. however in the end that didn't matter because the manager Maribel was NO at all. STRIKE THREE! That's the first and last time that I eat here. read more

Havent been here in a long time. Saw that there is a new burger called Bacon Portebello melt on Brioche bread.....bomb. Was impressed. 1/4 lb meal around $7 and 1/2 lb around $9 read more

These guys are SUPER fast in the drive-thru!!! Only issue.....could be wrong here as my bag did slide across the seat....is that fast should equal sloppy!!! read more

This Wendy's recently messed up the same drive thru order three times. The last time requiring me to drive back to have the order corrected yet again. The poor manager was not even fluent enough in English to understand the issues I had with my order and was unable to refund me part of my money since they charged me for a double burger when I had ordered a single. He instead gave me extra fries free of charge. The staff was nice about everything, but maybe they need more training? read more

First, im surprised that this employee was not fired from the start!! I went in there to get some chicken nuggets for my cousin who was getting a little grumpy, just to calm her down. When this RUDE employee told me my total i give him a 20, and when he got my change, he put the money on the counter and tossed it towards me!! I looked at him at the most bizarre look, he said "anything else?"And i said "quit if you don't like your fing job!!" And as he walked to the back he started to mumble under his breath. After i received my food, i immediately asked for the manager. Thankfully she was kind!! I told her what had happened, and she had the employee to apologize to me in front of her and as i know he was sent home. read more

They cannot make a Sprite drink. They are complete idiots. Twice I have driven all the way home simply to spit out the first sip of my drink. Done with you idiots, never again. The last time I drove back and they admitted they knew it was bad but was still handing out Sprite drinks. Horrible customer appreciation. read more

The food was decent, no real complaints about that, but my service from an "Alex" was absolutely horrible. Not only was my order incorrect, when I notified him about it, he completely treated me like I was wrong. Needless to say, this location should be embarrassed to have such low mannered employees. read more

Poor service, rushed through the drive through only to have half of husband's 4for4 missing and my order wrong. Called and spoke with the manager and all he could say was sorry give me your name and I'll have a free meal next time you are in... Not only is our food continuously cold from them but the manager came off extremely incompetent... my hubs isn't pleased and is curious if 2 meals were messed up and there was missing nuggets; why is only one meal being comped? Not impressed I'm bummed since I love your salads and chili... read more

Everyone here is really really nice most times. Wendy's is definitely one of the better fast food chains.

The service has been TERRIBLE the past few times I've gone. I love Wendy's, seriously! But every time I go I feel like the employees give attitude, even if it's not a busy lunch rush. Last time I went, it was NOT busy, and I was ordering for me and my sister, and after I had only finished telling her half of the order, she cut me off and told me my total would be given to me at the window before I had even finished ordering. I didn't bother telling her the rest of my order because I was so fed up with all the bad service I seem to experience there. I work in food service too, so I know things can get frustrating in a work environment with fast food. But I absolutely don't think this was acceptable behavior. Don't think I will be returning anytime soon. read more

My visit here started bad, the person taking my order was rushing me to choose what I wanted me barely getting a word between. Then I approach the window where the "credit card machine" is down. However was told rudely that it was down. Soon as she saw the card "ooooh we only accept cash" when we responded since when "well the machine went down." So I replied with you should tell customers before they order. "Well it just went down. So it's not like a knew when I took your order. Or I would have probably said that." Her demeanor was rude and like she hated her job. No apology for the 10 minutes we waisted in line, no apology for the inconvenience of not getting the food we order because we didn't have cash. Had her attitude been 100% better I would not be writing this review. Wendys, teach your employees manners. This isn't the first rude person I've encountered here read more

Let me start this off by saying I thoroughly enjoy Wendy's and I will eat there again in the future, just never again at this location. In all fairness i arriver 5 minutes before they arrived. By the time the car in front of me had ordered it was 2 minutes before they closed. Now, I have worked in fast food so i understand how it is to get a rush before you leave, but that is no excuse to be flat out rude to a paying customer. As I started my order it became clear that the person taking my order was not interested in anything other than getting me out as fast as possible. Halfway through my order they actually turned the lights out on the menu board and even when i told them i couldn't see the board left it off for the remainder of my order. As if that wasn't bad enough the person taking my order would say "okay anything else?" and then when i would continue would interrupt me time and time again about the previous thing i ordered which just showed me she wasnt entering it in the computer as i ordered she was hoping everything that i ordered was the last thing. When i finally got to the window to pay not one single word was said to me not even the total. The cashier handed me my change and shut the window and no one came back until they brought my food out. I asked if they put the sauce in the bag as i had asked for she said yes and shut the window and as i drove off of course there was no sauce. I was so irritated at this point i just drove home. I love Wendy's food for sure but this was the worst experience i have had at any type of restaurant in my entire life hands down. Go to Wendys just not this location and certainly not close to closing time read more

The young man that waited on me acted as if he could care less about my order and indeed got it wrong. When the problem was brought to the attention of the manager she acted like I was difficult while correcting their mistake. A mistake in service should be corrected with a good attitude. This is just burgers and fries people. read more