Oh, Yelp showed real review for Weltman Home service! We paid a premium for this company to install a Carrier furnace on 12/18/2025. The very next day, the system stopped working completely, leaving our home with no heat. When we called their emergency line (609-490-4427), we were told this was "not an emergency," despite their advertised 24/7 emergency service guarantee. This is a clear violation of their own service policy. Having a brand-new furnace fail immediately--and being left without heat in winter with no emergency response--is extremely disappointing. We deeply regret choosing this company. read more

Weltman Home Services - Plumbing Near Me - Berkeley Heights, New Jersey

Needed my AC unit checked before summer. Called in early May. was told the earliest they could schedule was August 15. What use is that? I was on a prepaid monthly contract. I had also used them during the heating system to diagnose a problem. it took 6 weeks and 3 visits. It only got fixed when I went to the prior owner. They were sending technicians who were unqualified. One technician did not know the difference between an electronic air cleaner and a humidifier . He also tried to sell me on replacing a saddle valve. $700 for a $20 part and 10 minutes of labor. I did it myself. I am not the only person in the town having these issues. I contacted a locally owned HVAC company. They were out within the week. They asked me who had done previous work on the outside AC compressor. A Weltman tech had left the electrical panel open and exposed to the elements. read more

Overpriced. Not reliable. Fails to show up for scheduled service. DO NOT BUY THEIR SERVICE PLANS THEY ARE WORTHLESS. Very poor customer support. read more

We had a service contract with Weltman. In prior visits, the service was fine - easy, seemed knowledgeable. But our last experience with our HVAC units was TERRIBLE. - MULTIPLE DIAGNOSES: each one different and with incomplete information and could never get to what our real options were. I had to do the investigation and ask questions to try to figure things out - and even then, I could not get a straight answer. - OVERPRICED: the last estimate they provided quoted primary heat exchanger replacement only and when I asked about warranties, they then came back and said we also needed to replace the secondary heat exchanger and wanted to charge $2500 extra for labor (in addition to ~$5k for the primary heat exchanger labor) - I later found out from other providers that it should not be that much more work to install the secondary vs. the primary. It just seemed like they were double-charging for work. - POOR RESPONSE: I am noting that a number of the individuals who helped us were very professional. However, I had an awful exchange with a customer service rep after a particularly frustrating experience where I waited the whole day for the service team to arrive (for the third diagnosis!!), only to find out that they cancelled the call (even if they seemingly had their reasons) ... because this time, they had called my husband's number instead of mine (which they had no problems calling on previous occasions) and the voicemail had gone to junk. The service rep was blaming and berating me instead of listening to my concerns. I shared my experience with the company multiple times - and no one called me to address my feedback. It just seems like there is something broken in how this company operates, even if most of the individual employees are trying. I have lost so much trust in Weltman/ Princeton Air and even service providers in general given this experience. read more

Used weltman for 25 years. Had furnace,AC, pool heater replacement, but noticed a falling off in the last few times I used them. No more Looking elsewhere in the future read more

I made an appointment for my HVAC. The day of the appointment about middle of the day, I got a call to say that they needed to reschedule. I asked that they please send someone and honor the original appointment. I was told someone would be able to service my unit. NO SHOW. NO CALLS. I Waisted my day waiting for this company. Very unpleasant, lack of professionalism. read more

I want to share my experience with Weltman Home Services as a cautionary tale for anyone considering their services. Here's a breakdown of what I went through: Initial Service Call - Boiler Diagnosis I called Weltman Home Services to diagnose an issue with my boiler. The technicians came out, disassembled the boiler, and told me the problem was with the thermocouple. They quoted me $500 to replace it. One of the techs even casually mentioned, "To be honest, you can go to Home Depot and buy one for like $11 and replace it yourself." Since I'm handy and work on cars and computers, I thought I could handle it. However, the part they mentioned wasn't what I needed. It turned out the entire assembly needed to be replaced, costing me around $150. While mildly annoying, I replaced it myself and hoped it would resolve the issue. No Hot Water, No Heat - Push for Replacement After replacing the assembly, the boiler still didn't work. Another technician came out and suggested I replace everything--heater, boiler, and all--for a whopping $20,000. This suggestion felt excessive, especially since I didn't have that kind of money to just "drop." I decided to hold off and live without hot water and heat for a couple of days while I figured things out. The Subscription Trap During this time, I was informed of a subscription plan Weltman offers for $26/month, waiving dispatch fees. Figuring I could save money if I needed more help, I signed up. When the boiler still wasn't working, I called them back to relight the pilot. Despite the subscription waiving the dispatch fee, they quoted me $200 to simply relight the pilot. Unprofessional Scheduling They scheduled my appointment between 12:00 PM and 4:00 PM, but the tech didn't call until MIDNIGHT. At that point, I was furious. The Real Issue - Gas Supply Frustrated, I contacted PSE&G, who quickly determined the problem: there was an issue with gas supply to my house, not the hot water heater itself. This was my biggest complaint. How does a professional company not verify whether gas is reaching the house before diagnosing a faulty heater? Thanks to PSE&G, the issue was resolved, and I finally had hot water again. Electrical Issues and the Subscription Scandal Still needing help, I decided to have Weltman address some unrelated electrical issues--specifically, a C-Wire and a few outlets not working. When I called to schedule the service, I was informed my subscription had been canceled the day I signed up for it. This directly contradicted what I told them--I had specifically stated I wouldn't renew the subscription after one month because I wanted to get some value out of it first. Now, they wanted to charge me $300 for two different technicians to come out, and I still had no idea what happened to the $26 I already paid. Final Thoughts Weltman Home Services has been nothing but a headache. They've taken my money, given me the runaround, and failed to provide solutions. My experience highlights several issues: Overpricing: $500 for a thermocouple? $200 to relight a pilot? $20,000 for a new system without exploring all options? Incompetence: Failing to check for gas supply before misdiagnosing my boiler. Poor Communication: Cancelling my subscription without notice or explanation. Corporate Runaround: Instead of resolving issues, I was met with scripted excuses and inflated charges. I truly don't understand how they have such a high rating on Google. Please, do yourself a favor and go somewhere else. Rating: 1/5 Stars Weltman Home Services is a prime example of a company more focused on profit than customer service. Avoid them if you value your time, money, and peace of mind. read more

I was a long-time customer with Weltman, and had a service contract with them for years. They were always very expensive, but reliable and dependable in an emergency. The Weltman family recently sold the business, and the quality of the service has suffered. I called for a very simple plumbing repair. The technician arrived hours late, then didn't have the needed $5 part on the truck. I told him to go to Home Depot which is ten minutes away and get it. I even offered to go myself, while he took a break. He stubbornly refused, and tried to improvise something, wasting over an hour on a simple job that should have taken five minutes. He failed, and ended up going to Home Depot anyway. This person was completely unprofessional and wasted my whole day. I would never hire him again. For what they charge, I am done with this company. I cancelled my service contract the next day. read more

this company merged with Princeton Air and the service is awful! I've used Princeton Air for over 20 years and never had them bump my scheduled service but they did it in the sring and now today! I'm done with them!!! read more

Is something going on with this company? I had a water heater installed with auto shut off. I agreed to pay $3,200 or so. There was something that wasn't right about the charge..my intuition then told me to call 5 other similar companies and ALL prices to include the removal. None of these companies came as close to not even $2,000. How are they paying their technicians? Why are their technicians overcharging homeowners? Are these people crazy? Have they not heard about the BBB AND the CFPB? They better clamp down on their policies, because they are about to get into some serious trouble for scamming and ripping homeowners by way of overpricing. read more

Weltman Home Services - Sent this with the receipt to several companies and they did confirm that I was overcharged tremendously. - Plumbing Near Me - Berkeley Heights, New Jersey

No stars. Weltman/Princeton is no longer the company it once was. In the past year we have called for multiple issues. We were jerked around, they tried to upsell us every time, they squeezed thousands of dollars out of us even though we have a diamond plan and all the work should be guaranteed, somehow it wasn't. Now we are in an extreme heat wave with one zone unit out, and even though the part they need to fix it is in, we've been waiting a full week. We will have to find a new company now. It's a shame. read more

Biggest scam artists on the planet. The system they set up fails multiple times a year and the refuse to even look at it without shelling out ten grand for 'dianostics" read more

They charged me $1800 for doing 2 hours of work replacing a part that cost $50 on amazon. I feel ripped off totally. That's $900 an hour. I will never observed back to them. Always get multiple qoutes. I got a quote for $500 afterwards just to compare. Such ripp off. read more

no stars. Weltman Home Services/Princeton Air -way overpriced and take advantage of gender/age. I made the mistake of calling this company to replace drain pipes, shut offs, pop up drain stopper under bathroom sink. They use inferior parts, installed a cheap faucet that I did not choose -without my approval, made a mess (under sink, on countertop, toilet, floor) that I had to clean up, lied about asking if I wanted a home plumbing inspection, and charged twice for the same item. Still waiting for a fair refund read more

These guys were no calls/ no show. Shame on them, they kept an overnight hospital worker up all day , waiting for them. I ,as the customer, had to call them to see why they were late ,"They are running late" . I gave up at four o'clock, the time they were supposed to be there was between 8-12...Shame,shame,shame!! read more

It's 90 degrees outside but I'm relaxed in my residence where it's only 87--thanks to the bum 3-month old HVAC system we bought from Weltman 3 months ago. This is our second experience with a defective new product from this outfit in 3 months. Fool me once???? Same story as last time, it's a defective part (on a virtually new system? They don't make 'em like the used to, right?) and once again no one is available to assist us (the weekend). Maybe early next week? Maybe Santa will come down the chimney and fix it? Maybe, maybe. The products and services and communications of this company are beyond bad. The techs are nice and very polite but that has not made my house any cooler. It did not make my water any hotter 3 months ago when my new water heater failed. Take the advice of a very dissatisfied customer and take your business elsewhere. You been warned! read more

Unresponsive, unreliable, and the service contract is not worth the paper it's written on. Straight up abandoned me in the middle of a heat wave. read more

If this company was any more filled with excrement I'd need galoshes. They scheduled me three separate times with a 4 hour window and canceled an hour before each and every time. Never called me back after I called them to rectify situation and sounded annoyed everything I called. They only wanted to schedule me after 12 midnight to charge me a premium price. This is the McDonald's of plumbing ,feces fondu. An extravagant explosion of excrement. Predatory towards the elderly, total disgrace. read more

stay far away from this company. the purposely cause malfunctions and breaks. they almost killed my entire family with carbon monoxide my booker no longer works because of them. we have chicken in our home and need another company to come in a fix what they caused. !! stay away from them! read more

I had an extremely bad experience with this company. My basement had a water issue due to the heavy rain. I called this company after searching on Google. I should have checked here before I called them. It has so many good reviews on google. Anyway it turned out to be the worst experience with all the contractors. The guy came to our house, walking around for 20 minutes and told me he could not do the work since it's not plumbing work. It sounds weird to me since I asked whether it's a sump pump issue, and he didn't check on that. He said it's a foundation or waterproofing issue, which he didn't do. So I said OK and he said he would charge the BASIC fee. He didn't show me or tell me what the total charge would be. I thought it was the visiting fee of 150 dollars, which I agreed to over the phone. So I signed on his iPad. And guess what, my credit card was charged over 1100 dollars for his 20-30 minute visit. And my problem was not solved at all. And his diagnosis was incorrect too. I had another plubmer coming and figured it WAS the failure of sump pump. Based on my experience, I will never recommend this company to anyone. They are not professional and extremely expensive. Hope other people have better luck with this company. read more

This company would charge us a monthly fee for a "special membership" that guaranteed 24/7 service. However on two occasions when we were out of heat (they had installed the heater) in the later evening/night and called them, we were literally told by the person who took the call that they didn't have anyone at night - not that the technician was on a different night call, but that "all technicians had gone home." That person also told me they did not know why they had that 24/7 information on their website and it was not the first time they had to deal with it, the misalignment between company's promises they charge you for and what they actually provide. After a long and stressful conversation with the manager they returned us one or two of those $20 monthly fees (and even that was after a long conversation, initially they were not going to do that). So, naturally, we cancelled the monthly fee that covered free diagnostic calls. Next time we called when heater was not working, we were told to pay a $149 service call fee. read more

Upon calling Weltman Home Services we were given an appointment on Wednesday, and got a call towards the end of the day saying they cannot make it. The technician ended up coming out on the following day. I called the office because the charge to put in one transformer was ridiculous and was told a manager would call me back and they never did. They could not find the existing transformer and the only way to fix our issue was to install a new transformer in which they installed right next to our washing machine and connected to a GFI outlet. Once the electrician left we noticed our top floor thermostat continued to run while we had it turned off ( nice gas bill we will get this month!!) Not only did they overcharge for the initial service, but they ended up causing more electrical issues for us. Do not recommend. They sent another electrician out today to fix what the first one messed up and I was told that I needed a HVAC tech and there was nothing he could do. read more

I called to ask for an expert in leak detection. Dispatch service reiterated I would get an expert using special equipment to find leak. I got charged $150 for dispatch fee for no expert service. The service man was not going to perform any service that was not already done, not an expert and equipment not specialized. I tried to call the company to ask why I was still charged a $158 fee and no work performed; they would not reverse the charge. They said I should have listed all the services I had done to my system, not on them. However, within 5 minutes of service man arriving he was trying to sell me a new system. My current system is not old enough for replacement. You cannot get anyone on the phone that will help you outside of a "canned response" from their disbatch service in another state. The disbatch customer service representatives are not knowledgeable and will talk over you. Be careful using this service. I cannot recommend them. read more

This was the worst experience of my life, dealing with a plumber. I would never recommend this company to anyone not even my worst enemy First of all you committed to coming out on a Friday and called me a half hour before coming saying that you could not make it. Then you committed for me to be the first client of the day the following Monday and did not arrive here until after 1:15. Then your plumber looked at the Kitchen sink faucet and said that it would cost me $1100 to replace a faucet And that was only for the service. I then asked him how long it would take him. He said no more than an hour and a half so according to my math that is over $700 an hour. Are you guys kidding me? Then he proceeded to say that I had to give him $152 just for the estimate. I Reluctantly paid him, but will definitely not recommend you to anyone in this development or any of my friends. In fact, I will blast you on Facebook shortly. This is unbelievable unethical and I'm not sure how your business is an existence for over 50 years. You definitely need to figure out how to do things better read more

Everything about this company. Was supposed to be out between 8 and noon. As of 2:30 pm Never showed up. I called back to find what when they would be here and was told that they did not know when they would be out. DO NOT RECOMMEND THIS BUSINESS. Other people in the comments were not satisfied with this business. read more

We had services do e by Dan, and not only was he extremely polite and friendly, this man knew his stuff. If you AC is having a problem, I recommend Dan to get the job done. He was very professional and educated. It seemed as though he already knew exactly what was wrong before even looking at pur equipment. Although I can't say for sure, all I know is what I saw. He went straight to the source. We recommend him to anyone who is looking for an expert in the HVAC FIELD. read more

Unfortunately - they simply did not work out for us. Put in a partial request via Service Magic and even though did not complete the request, I was contacted by Weltman (that by itself should have thrown tons of red flag). Fill valve assembly needed replacement and I had the new washer and assembly already purchases. I was told the visit charge would be around $49, which would be taken off from the final bill, if we authorize repairs. Estimate to replace the washers and the fill valve - $306!!!! That's for something that's less than 30 minutes of effort. Heart surgeons - make a note of this - you went to the wrong school! Needless to say - paid $49 + tax for the man to "show up" but did not go ahead with repairs and decided to do did it myself. Plan to file a complaint with better business bureau. read more

Weltman Home Services - $306 for a 30 minutes job! - Plumbing Near Me - Berkeley Heights, New Jersey

Yeah, first off my bad for not checking the Yelp reviews first (alot of ones & twos) and secondly for agreeing to pay for an "estimate" for services. Saving grace for the company is the tech (Bob) was knowledgeable and professional - after that the story is the same as many other reviews - the cost. Estimate was almost twice what other outfits estimated the job would be (they wanted over a grand for two ceiling fans installed - and the electrical was already in place). Hell, in the end just bought a 12 ft ladder and did them myself. Short version a true waste of 20 minutes of my time and an $89 (make that $94.90 with tax) service fee. Hard pass. read more

Three years ago I had a heating and air conditioning unit installed.It has broken down 15 times. Recently, the air conditioning unit broke down again. Weltman insisted they have been fair with me giving me a 3 year warranty yet they are charging me for the latest repair $362. The customer service is horrible. Rude and unprofessional. Under no circumstances would I ever recommend Weltman. They are one the worst companies I have ever dealt with. read more

I had Weltman to my house to diagnose a problem with my air conditioning. The tech quoted a $1400 repair but indicated that he wasn't certain whether or not it would solve the issue. Given the uncertainty, I thought I should get a second opinion. Two days later I had a second company out who diagnosed a completely different issue. I called Weltman to let them know what the other firm said, and asked if they would come out to validate this other opinion. The said that they would "have to" charge me another $160 consultation fee to come back out. The service manager was offended that I had sought another opinion. In the end, I had another firm (C&D) out who diagnosed the same problem as firm #2, and they fixed it a few days later. My exchange with the service manager at Weltman was awful...that, combined with the fact that they misdiagnosed the problem to begin with, led me to post this review. I usually don't write internet reviews, but this experience was so bad that it merited a change of course read more

Believe the reviews about over-charging, and dishonest business practices. Avoid this company entirely. Paid $89 for a quote to change a 6-50 plug to a 14-50 plug. There is a sub-panel rated to 100 amps already installed in the room. I needed 50 amps on the outlet, up from 30 amps. Technician outright lied; told me that I only had 50 amps for the entire sub-panel, and that I needed to upgrade the sub-panel to 100 amps, plus swap out all the breakers. In order to do this, they would also need to run a new line from the main panel. Total estimate for the work: $6000. Another electrician came by a week later, told me that I had enough power, and the panel is rated to 100amps - just needed to add GFCI, a disconnect, and change ONE breaker in the su-panel to 60 amps (from 30 amps). With running a totally new line....total estimate for work: $1300 I paid the $89 assuming the cost would be reasonable, and was willing to pay a slight premium on top of that to have the work done right then and there. Ultimately Weltman has lost a customer. And I have no issue telling anyone to avoid this company. Dishonest. read more

Asked for a plumbing inspection under our annual maintenance plan. Received a $7200 estimate for a hot water heater, back up battery sump pump And bathroom pop-up drain replacement. Claimed the drain was leaking And estimated the replacement cost at $554.It was leaking, but I fixed it by replacing the dried out putty in 15 minutes and at no cost. The pop-up worked just fine. Called and was told the manager would contact me. That was two weeks ago. The last time they were here for a Drain overflow, I got the "discounted" price for a hot water heater at $2700. This time, the price was only $4540 after the discount. If contacted by this company, don't walk, run away from it. read more

Weltman Home Services - $554 to replace a sink drain that only had dried out buddy. Fixed it for free in 15 minutes. - Plumbing Near Me - Berkeley Heights, New Jersey

***Consumer BEWARE**** I am only giving 2 stars because of the expense. Had to call for electrician service; they charge a $98 fee for coming to the site but said they would deduct it from the work performed -understandable.Electrician spent 15 mins at my home and fixed the problem which was due to two wires touching inside one of my electric outlets that caused the circuit to trip in my fuse box. (I had already tried to trouble shoot on my own) they separated the two touching wires and charged me a grand total of $380 (that is AFTER they deducted the $98 fee for coming out). .. I thought they were kidding when he told me the charge - they were not. I was obviously stunned at the charge and he explained that it was because they had to remove a couple of outlet covers to find the problem outlet. (Which they did with a manual screw driver - when I saw this I was going to lend them my power drill - good thing I didn't) ... The worst part was that he said "I'm going to go easy on you and charge you $380 instead of $478" (which is just the charge plus the $98 fee that I already knew should be deducted from the 'work' performed). I also scheduled this appointment 5 days in advance - so it was not an emergency call. They were also late for their quoted arrival time. read more

This company and their service is an absolute joke! Do not waste your $150! All they will do is try to sell you a new furnace! The gentlemen who showed up at my house yesterday tried to charge me $491 for a surface ignitor. They cost ~$25. He got really defensive on why I did not want to move forward with them and I used this example of why I did not want to use them, he said their services are similar to using a lawyer. A lawyer may only say three words in court however you still pay them the full price for their services. read more

I had used Weltman several times previously for major HVAC work. They were not the cheapest but I was happy with their responsiveness. During Hurricane Ida, our condo basement was flooded, damaging our water heater. We patiently waited 1 week for them to come and give us a price to replace it. Their quote was $4500+ which included $400+ to replace a shutoff valve and $3000+ Rheem 40g water heater... We trusted the company but we also knew that our neighbors paid $1500 for the same exact work. Sure we would've paid a little more for company loyalty... but 3x more? They have got to be kidding. I even followed up and called the office... I gave them the opportunity to fix this and rebuild our trust... hoping that it's just a pricing mistake... They stuck to their guns and claimed that's their cost. They've lost a customer for life for price gauging. read more

Weltman advertises upfront pricing. According to their website, "You approve the price before we start the job, and we honor that price even if the job is more involved than we anticipated." This sounds like an honest, ethical approach to business. But what if the prices they quote are egregious? They either spend 2 minutes at your home, and walk away with nearly $100 in a service fee for doing nothing OR they do the job at an exorbitant price. In either scenario they win big and in both cases you lose. I contacted Weltman for a basic dishwasher installation (replacing a broken model with the exact same new model). Onsite, Weltman provided me with a labor cost of $996.94. Let me say this again. They tried to charge me nearly $1,000 for a BASIC dishwasher installation! For the same installation service, retail stores charged me $175. National averages for installation range from $110-$200. Yet Weltman thought it was appropriate to charge at least 500% more than everyone else. If you agree to their labor charge, then they get a huge payday. And if you don't agree, you're out nearly $100 for a 2 minute visit. This was blatant price gouging in an attempt to take advantage of a service I needed. I declined the quote, paid the nearly $100 service fee, and immediately called Weltman to discuss with a manager. The manager at Weltman has refused to return my calls and discuss my complaint. After a quick scan, it appears that there are many other complaints that mirror my experience. Buyer beware! read more

The plumber that came out was fantastic sadly the water here has not worked consistently . After a few months the hot water started going off. No hot water 2,500 dollars later! It has something to do with the detection and when we called they were going to charge us to come back out which seems ludicrous as it's only a few months old and we just paid close to $2500 to put it in. Weltman said whatever's under warrantee has to do with the water heater not their services so they charge to come out. This is the NOT the first time we've used them so this is really unsettling and it says none of this on the receipt. And just before I wrote this I called twice to give them the benefit of the doubt and asked if they could at least give us some advice over the phone. Over the phone all you get is an answering system that knows nothing about plumbing so my next stop is better business bureau with my receipt. BEWARE!!!! read more

The Weltman services guy charge me over $600 to fix toilet clogged, my friend have very similar issue and other plumber company charge $250 They without my permission take my credit card information from previous services case and charged me on current services case The services guy refused talk to me with detail what is done on the job even worse they charge me without said the word and no receive or involve provide to me I won't recommend this company to my neighbor or friend read more

So this is mixed. As service goes, they came as promised, and fixed the issue in 45 minutes. The tech was awesome. Friendly, efficient, and professional. My issue is more cost. A few of the HVAC companies offerred and several said they include the fee for coming when work is accepted, which it was. I didn't go with other companies as I scheduled this one and they agreed to same day. So for a $50 Thermometer, I paid 750. I'm happy they came, but I'm disappointed in the cost. I think 500 was what I planned assuming they would also add the 129 sevice call into the overall. Had that happened, I'd be at a 5. Learning lesson is to ask if they roll in, and if not, reconsider. read more

We made an appointment for 4 days out for a hardwired washer/dryer in a rental unit to be changed over to an outlet. I was told they would call 30 minutes ahead and work would likely be done in the morning. I never heard from them on the morning of service, so I called and left a message. They called me back after awhile to let me know they weren't coming out anymore. My tenant took off a day of work for this, and we have Lowes delivering our new washer dryer tomorrow morning which they now can't do since the electrical work won't be done. Very unprofessional and unreliable. read more