Me(on the phone): One of my PCs that has our customer data on it wont boot, can you fix it?…read moreOwner: You just need to buy a new computer Me: Well, ok, can you help get the data? Owner: $150/hr min 1 hr plus $150 trip charge.

I pre-paid too much for the tech to come into the lobby and look at my laptop and change a setting…read moreinside. The receptionist agreed and said she would provide a partial discount but never did I'm still waiting. Don't get stuck like I did.

I was in town on business and my Acer laptop started seizing up. (Crashing unexpectedly, super…read moreslow, the usual problems that make you want to destroy it.) My local friend said that he "knew a guy". I was fairly skeptical but desperate. Turns out that "the guy" was a ligitimate business owner of this small family run company. For $50 he got my computer working again in about an hour. He showed me a list of viruses and other nasties he'd found in there. Don't really know what any of them were but having them gone certainly helped my laptop. I doubt I'll be in the area needing that kind of computer service again but I'd highly recommend the Williams'. Fast, fair price (he could have charged me a lot more knowing that I was truly desperate), and very effective.

I base this upon two different systems problems I experienced in my home. The 1st was a balky new…read morerouter I was installing in my hard-wired network. The router was a good brand but had incorrect instructions, so I asked Accurate Systems to visit the house and fix it. I was impressed as their man methodically worked through the problem and solved it. The 2nd was when my Dell XPS 8500 wouldn't boot after a Systems Restore. I kinda knew what to do, but didn't want to risk the installed applications, so I took it to Accurate Systems because I now had confidence that they could do this with minimum risk. Done in 30 minutes! I won't be looking for anyone else to do PC work. (I've had bad experiences with others, locally.)

Tom and staff are great. If it is an Emergency, they will get those computers running. We run a…read moreCPA firm and if our network goes down I may as well close the office. These days all accounting is done 99 percent on computers. He helped me set up network. Prices very reasonable.

Aaron was very accommodating as well as professional. My MacBook had a very rare screen and Aaron…read morewent out of his way to find me a supplier as well as the best price. He is extremely professional, kind, and extremely knowledgeable. He's my go to computer repair expert in Frederick, MD. Id highly recommend him.

Great service, fast and reasonable cost, and I would highly recommend Aaron! Very happy I found him.read more

Because we are new to the area, I did not know where I should take our computer for repair. Based…read moreon a recommendation from a neighbor, I took it to Computer Pro. Jesse did a super job repairing the computer, did it quickly so that my business would not be off line for long, and at a very reasonable price. If and when I need our computer to be repaired in the future, Jesse will be the person I turn to.

what a great experience ! hard drive crashed making it inoperable. brought Jesse my PC Friday…read moremorning and picked it up that afternoon. Better customer service and experience than dealing with a big box store trying to empty your pockets. Thank You!

Top notch PC Constulant. I have worked with Jerry, the owner, on numerous projects and the while…read morehe is extremely talented with PC maintenance, repair and upkeep, he has a drastically different approach than most managed services firms in the area. He actually takes the time to teach his clientele how to avoid issues in the future, he explains how he is fixing the issue, what caused it and how they may be able to resolve the issue themselves? Should it happen again. In a world where everyone is after money only, Jerry breaks free from the norm and dares to put the power in his clients hands. He gives them the keys and let's them drive as much or as little as they want. Some of his clients don't care to know how it's fixed, just that it is fixed and he is fine with that too. Extremely reasonably priced, Speedy response times and an overall great guy, with whom to work. The most important thing about Jerry and his business is that they are 100% HONEST. Unfortunately, a rare find in technology these days. Shared Knowledge Technical Solutions is THE go-to IT firm in the Frederick county-shenandoah valley area for small business.

I had a great experience with the guys at Shared Knowledge Technical Solutions. Unfortunately, my…read morecomputer had a reboot issue and after many hours of trying to fix it on my own, I finally called the shop. I was thankful that I could drop it off that afternoon and they could start working on it the next day. Scott chatted with me for a few minutes to understand my goals with fixing the computer and called to provide status updates. While it turned out to be a rather rare hardware issue and the computer was useless (which was in line with what I had read when I was trying to fix it myself), I was able to recycle it through the shop at no charge which was at least a good way to get closure on the issue. Definitely recommend!

When we arrived to set up another line, the poor salesgirl, Rosy, was alone with an irate customer…read morewho had been trying to intimidate her. He wanted to return without a receipt and she had not been trained on that. She called her regional and they did not answer. She called other leadership and they did not answer. The customer was rude to her and yet she kept trying her best to find a solution. Finally, after calling several stores for help, and getting hung up on by one store, she found someone nice enough to help her. She was so apologetic for making us wait after the irate customer left, but I told her she had good customer service skills and her managers should be ashamed they don't answer and help. She found a solution on her own. It just took her a while.

My cell suddenly stopped charging. So I restarted it, checked battery status (was fine), checked…read morelatest SW (was up to date), tried 2 different charging cables and bricks, tried 3 different outlets, and turned off my phone to gently wipe around the charging connector with a paperclip. My cell still wouldn't charge. I was leaving for a trip the next morning. So I rushed to Verizon at Epicerie Plaza, and they were closing in 20 min. Rosi answered the door (they keep it locked in evening because of a recent robbery at gunpoint), and she was extremely helpful and very polite. She mentioned they do not have techs or such services on site, but she looked up two places nearby that could work on my phone. Both places were already closed, but Rosi gave me their contact info and address. As a last ditch effort, she tried a very tiny tool (thinner than the paperclip I used) to wipe around the charging port. We tested with my charging cable and brick, and it charged. Rosi must've knocked loose something tiny that was stuck in the port preventing the cable from making a connection. She suggested I gently use the end of a sewing pin next time rather than a paperclip to reach further into the charging port recess. I've had no interaction with any other employees at that location, but Rosi was awesome and this review is for her.

Best spot in town for your computer needs! Love these guys…read moreand their quality of work they put forward

A++++ experience…read more Just switched over to Clark Computer Services from our previous IT company and it has been an excellent experience thus far. Regis, Raquel, and Caleb are BRILLIANT. Look no further. CCS is the dream team! Arrow Design thanks you!