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    10 months ago

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    Caden W.

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    GUI Electronics

    GUI Electronics

    4.3
    (35 reviews)
    $$$$

    I've had the need to repair a variety of Apple devices I.e., iMac, MacBook and iPad over the past…read morefew years and have used Experimax each time (when out of mfg warranty). They provide you a quick quote (very competitive), timely repair & turnaround, always meeting expectations. To top everything off, the entire staff is very friendly and knowledgeable. I have, and continue to, recommend their services to everyone without any hesitation!!

    I took my iPhone 14 Pro Max to GUI in Winchester on July 6 after it developed the "white screen of…read moredeath." The phone still responded to touch, but the display was completely white. They replaced the screen, and that issue was fixed. Over the next week, I started noticing problems that I had never experienced before the repair. During phone calls, if I held the phone to my ear and then pulled it away to switch to speaker so I could look something up or use my phone while talking, the screen would stay completely black and I couldn't access it. The only way to use my phone again was to wait until the other person hung up. I also stopped receiving wake-screen notifications--the phone would vibrate and make a sound, but the display wouldn't turn on. Before going back to the store, I waited a full week to make sure it wasn't a software issue and even reset my phone, but the problems continued. I went back on July 13, and the technician gave me two options: leave my phone for a couple of days for diagnostics or replace the screen again. Since I couldn't be without my phone because of doctor appointments, bills, and other responsibilities, I chose to have the screen replaced again. When I returned today ( July 18) to finally leave it for diagnostics, I was told that a diagnostic test had actually been done on July 13 &' everything came back normal. This was never mentioned to me at the time until today. The technician then said he never told me diagnostics would take a couple of days only a couple of hours, even though that's what I understood from our previous conversation. Instead of offering a solution, he suggested I just buy a new phone, even though I have an iPhone 14 Pro Max, which isn't an old device. I paid $208 for the original screen replacement, and every issue I'm experiencing started only AFTER the repair. I left feeling like my concerns were dismissed and that I wasn't being taken seriously. The technician came across as rude, and I was disappointed by the lack of communication, accountability, and customer service. I simply wanted my phone fixed properly and my concerns addressed.

    Shared Knowledge Technical Solutions

    Shared Knowledge Technical Solutions

    5.0
    (2 reviews)

    Top notch PC Constulant. I have worked with Jerry, the owner, on numerous projects and the while…read morehe is extremely talented with PC maintenance, repair and upkeep, he has a drastically different approach than most managed services firms in the area. He actually takes the time to teach his clientele how to avoid issues in the future, he explains how he is fixing the issue, what caused it and how they may be able to resolve the issue themselves? Should it happen again. In a world where everyone is after money only, Jerry breaks free from the norm and dares to put the power in his clients hands. He gives them the keys and let's them drive as much or as little as they want. Some of his clients don't care to know how it's fixed, just that it is fixed and he is fine with that too. Extremely reasonably priced, Speedy response times and an overall great guy, with whom to work. The most important thing about Jerry and his business is that they are 100% HONEST. Unfortunately, a rare find in technology these days. Shared Knowledge Technical Solutions is THE go-to IT firm in the Frederick county-shenandoah valley area for small business.

    I had a great experience with the guys at Shared Knowledge Technical Solutions. Unfortunately, my…read morecomputer had a reboot issue and after many hours of trying to fix it on my own, I finally called the shop. I was thankful that I could drop it off that afternoon and they could start working on it the next day. Scott chatted with me for a few minutes to understand my goals with fixing the computer and called to provide status updates. While it turned out to be a rather rare hardware issue and the computer was useless (which was in line with what I had read when I was trying to fix it myself), I was able to recycle it through the shop at no charge which was at least a good way to get closure on the issue. Definitely recommend!

    Old Town Tech - itservices - Updated August 2026

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