On 1-23-2015, I got a mico usb port replaced on my daughter's Samsung Tab 3. I walked in on a…read moresaturday and the gentlemen replaced the port on the spot in about 15 minutes. I had a very difficult time finding anyone in the Winchester VA area who would actually do the soldering job neccessary to replace the port. Most places, including Best Buy, said they could send it out and have it replaced within 30 days. Oddly,I felt like I was undercharged but so be it. The guy actually took the time to show me the damaged pin under his magnifying glass. Thanks for the prompt courteous repair, on a saturday, that I couldn't find anyone else to do. You made my 10 year old daughter very happy.

I dropped my 1 yr old laptop. My husband took in the laptop to WCR on Sat-9/29/2012. He explained…read morewhat happened. Mike, the owner said my hard drive crashed and in order to get the laptop working again he will need to re-write the system and install a new hard drive. Told us it will be ready on Monday, 10/1. I arrived at the store on Monday @ 4:45pm to pick up my laptop. Michael, his associate, was still working on my laptop. He explained to me that "I took it upon myself to give you a 320G hard drive with a faster processor versus putting in a 500G hard drive like you had in there." I asked him why he made that decision without first consulting me. He said he "had to walk to pick up the part, walk back and install it" as if he was doing ME a favor. I was not happy. He said he was still not done with loading the software, etc and if I could come back. I left and came back 30 minutes later and he still wasn't done. He asked if I could come back tomorrow. I was not happy but agreed. When I got home I got to thinking-He needs to put back a 500G hard drive in there. I was assured that my laptop will have the same components. I called the store and told Michael to take out the 320 hard drive and put in my 500g hard drive. He said for me to check back on Tuesday. I called the store Tuesday afternoon and he said I am all done. I picked up the laptop @ 4:15pm on Tuesday and he told me everything is good and it is working. I asked him again if everything on the operating system was back on there just like I left it. He assured me it was. I paid and left. I got my laptop home and noticed that my camera software was gone, and as I was re-loading my virus protection, I got a blue screen. I contacted the store owner the following day to explain to him what was going on and to also express my frustration with the lack of communication from his store to the customer. Mike, the owner began to cut me off in my conversation with me and say "Yeah, there were some issues but I tool care of them for you. I told him they were not taken care of. He charged me $170.00 to re-write my system and to install a new 500G hard drive. At first he was going to install a 320G hard drive in there without my consent. He told me "yeah, I thought there was a 320 in there so I told him to get a 320." I told him that was not what the technician told me so now I'm getting conflicting information and that makes me very uneasy. He begins to yell at me and say "what do you want. we took care of you. what more do you want?" I told him what is he going to do about my bluescreen? He yells at me some more and says "Hey, I didn't drop your laptop! YOU did!" He said he will look at it but it will be an extra cost. This facility is completely unprofessional, rude, inconsistent, irresponsible and a total rip off! My laptop was worse off than when I first bought it and I had to take it to another facility to repair. DO NOT USE WINCHESTER COMPUTER REPAIR! Mike, the owner is a pompous know it all.....don't say I didn't warn you!

I highly recommend TTR Data Recovery Services if you have want/need to recover data from your…read morepersonal media. They did a fantastic job helping me recovery vital personal data from a hard drive that mechanically failed 12 years ago! They were respectful, trustworthy, expeditions, effective, and affordable. Here is my experience: I turned to TTR Data Recovery after I had contacted another data recovery service. My contact and customer service representative at TTR was David Olsen. He had replied to my original inquiry regarding trying to recover a mechanically failed personal harddrive. It was a few weeks when I got back to David, after having a terrible time with another data recovery company. David understand, was very respectful and patient. I called David on the phone, and he walked me through the TTR Recovery process, from the point I sent them the drive, through the free inspection, to the file review, and the contract for recovery. I shared with David my bad experience, the fact that my drive had been opened, and the inspection description from the other company. David clarified all the false and negative information I had been given from the other company. David assured me that TTR Data Recovery had a process to polish scored platters, with an increased likelihood of recovering data. Finally, David provided me a price estimate and assured me the cost would not exceed the maximum estimate. I live in southern MD, and was able to conveniently drive to the Fairfax, VA location and drop off my harddrive right at the lab. I filled out the paperwork and returned home. It wasn't long until TTR had inspected my drive. The damage wasn't as extensive as the other company reported. David outlined the repair and recovery process. I accepted the recovery, knowing that the work was "guaranteed" based on my review of the files they could recover. Perhaps a week later, I was contacted by David, and was able to go to the TTR website and download zipped files containing lists of the full and partial files (including directory structure) that could be recovered. I was happy with list of files and paid for the recovery. The price was exactly what David quoted me, so I knew what to expect and was already satisfied with the cost. Taking great customer service one step further, my harddrive was only 20GB, so TTR put the files onto a memory stick for me! I am thankful and appreciative of the service AND experience that David Olsen and TTR Data Recovery Services provided to me. I held onto that harddrive because it had valuable family photos, but we could not afford to pay the $1,000+ cost at that time. Many years later, TTR Data Recovery was able to rebuild the drive, recovery 95% of my files, and did so within a reasonable time and for a competitive price. I hope to not need their services in the future. However, I'm glad to know and recommend them, especially for anyone in the DC Metro area.

I'm so pleases with your service! Photos of my son we thought were lost forever were recovered. I…read morewas heartbroken at the thought of never seeing those photos again. Thank you for your professional, timely and reasonably priced service!

Fantastic service…read more After reviewing the PC repair providers in my area, this is by far the best service. It was a simple choice, considering all the other repair providers got such horrible ratings/reviews. If you need your computer fixed, Corporal is your man. Personable, intelligent, efficient, and well-priced. He came to my apartment to pick up my laptop. Two days later, he dropped it off. Very pleased with the results.

Andre is the best computer tech I've ever worked with. He is not only efficient but an excellent…read morevalue. He restored my high end music recording system back from the dead and got me back working in what would have been a lengthy repair anywhere else.

I brought my laptop to them after another company geek squad said it cannot be fixed because of…read morecoffee damage. Anthony had it up and running within 24 hours. Amazing technician and customer service

It is a really good company. I had my computer fixed very fast and no problems so far. I totally…read morerecommend.

They are very nice and professional. I lost all of my data…read morefrom my phone and you know how frustrating that is but TTR was able to recover it . U guys saved my business and all of my important data . Thank you!!!!

I was very impressed with TTR. All of the staff whom I dealt with were professional and helpful…read morefrom start to finish. I engaged TTR on behalf of a friend of mine who wanted to recover data from his late son's laptop. TTR's staff were very sensitive to this delicate situation. David O. of TTR's staff in particular was very kind and helpful. The data recovery process was actually faster than planned and TTR communicated all of the stages very promptly and clearly. TTR was able to recover all of the lost laptop data successfully and my friend is very very pleased with the overall result.

Don't believe anything on their website. They will be happy to provide shipping of your drive to…read morethem and then they hold it hostage for unbelievable amounts. They don't respond to emails or phone calls. It is nearly impossible to speak with a person and when you do they are rude. Recovering a 1.5T drive $2700 if you want it in "maybe" a week or $900 if you want it in "maybe" a month. And this was after they had it for a week and countless phone calls, unanswered emails and chats with an employee who said they were busy and their timeframes were estimates. Don't waste your time with this company.

I sent them two drives that were previously working fine but couldn't be read on my new win 10…read moreoperating system. Their web site had a lot of glitches and you had to input information many times before they accepted it. They couldn't recover any data and when I tried several times to pay them via their website nothing would happen. I finally got a return call and gave them my info over the phone so they could get paid to send my drives back. I told them that I was underwhelmed with the quality of their service. I am looking for another recovery professional.

Mr. Smith was quite helpful in diagnosing my computer and hard drive issues, After a brief…read moreconsultation for which he did not charge me, he referred me to a colleague for more extensive repair issues. Although I did not use his services on this occasion, his willingness to assist me without charging me and also as his referral turned out to be spot on, when the need arises in the future, I'd be happy to use Mr. Smith's services.

A few months ago my business network failed and we were unable to restart the network. Comcast our…read moreInternet provider had crashed and after trying everything we knew to do we still couldn't get the network to connect to the Internet or to each other. I am a website designer so I have had lots of opportunity to use Computer Tech services over the years. By far, Dallas Smith - The Tech Doctor is the best. When I called and explained the problem he told me when he would arrive and he was prompt. He quickly evaluated the problem, explained what would be needed and made some other recommendations as well. Dallas had my network and all accompanying PCs back up and running with the Network and that network has remained stable even though Comcast has failed many times since his work in the setup. Dallas recommended to replace the modem and this, too, has worked very well and provides better power for other PCs on the network. I have recommended Dallas Smith - The Tech Doctor to my clients and will continue to use his services should a future need arrive.

Caden was very knowledgeable and helped get my computer back up and running. Figured it'd be a lot…read moreworse but he guided me towards using my warranty so I can replace the bad part without spending any more money

From the owner: Local on-site computer repair and small business IT support…read more 10+ years experience. Fast, honest, no upsells. We fix slow PCs, network issues, data loss, Windows errors, and more. Same-day service available. Serving Winchester, Stephens City, Frederick County, and nearby.