Raymond and his team did a great job and are real hunk material. very fast service no Diddy!read more

Atrocious. Driver arrived an hour and a half past the appointment window and the price was an…read moreoutrage. $740 to junk a sectional couch, a rug, and several pieces of Ikea/Wayfair furniture that was broken down. Several weeks ago I moved an entire two bedroom apartment for a lower cost. Stunned by the service and the cost. Couldn't imagine the games they would play on a full move and the exorbitant price tag.

I reached out to Troy a month and half Before moving to be…read moreable to shop around and plan accordingly. We went back and forth talking several times. He asked what furniture and when I told him 1 bedroom set, 1 tv, 2 tv stands (like teacher used in middle school to roll the tv in to class) possible table and maybe another item or 2 as I was trying to move most myself so I didn't pay an arm and a leg. He asked if I had a mirror with my bedroom set, and how many boxes . I told them yes to the mirror but no to the boxes, again, saying anything I could move myself I would. He told me he was just trying to figure out how long it would take as it was based by the hour. He then did the math in his head and said it should take about 2.5 hours let's round it up to three just in case and gave me a quote of $450 equaling to 150 an hour. So if I added more things and it took more time, I would know how much more I would also have to pay. The day came the movers came two hours exactly just to get everything in the truck. 40 min to drive to new spot. Then another 2 hours 20 min. Equaling 5 hours. The two movers were bickering wither each other because all of a sudden one guy said I will jsut bring the items to this spot versus bringing them all the way up which his partner was not understanding this took longer. His "new idea"was not faster he was spending more time hanging out at the truck. The fastest that guy moved was when I finally was looking at the clock going, this is taking way too long for not that many items and started helping him move chairs myself. When they finished he said I'm going to write the bill up and in my head after hearing him say what a big house I thought he might try to charge more but I did not expect this much more. As soon as he said " I took the mirror fee off, don't telll Troy " I knew he was bs me. Stating what a big house then thinking he could charge whatever is beyond rude but it's Troy's company and I had spoken with Troy. I was not going to debate with these two guys who were clearly doing what they knew was wrong. Mind you they chipped the new door frame and knew they did and didn't say a word. I waited to see and nothing. When Troy asked about my mirror he didn't say anything about a mirror fee, he just explained the insurance coverage on certain items. Five hours at $150 equals $750 right? Nope apparently it was a whole new hourly now. The "big house " meant the hourly went up. 5 hours cost $1,083. $633 dollars more than the original $450 and $333 dollars more than the $150 and hour I was quoted. Who would have even carried that much after being quote more then half of what they charged afterwards. I gave them money that was to rent the U-Haul I needed to move the rest of my items which is more then what they moved. I called Troy the following day I hopes to clear things up, get a portion of my money back for being charged incorrectly as well as damaging thw new door frame as when we first talked he gave me his spheal about how long he's been in the buisness and how he did things the right way. Apparently that was just a line kinda like his quote was. Jsut a way to get you to use his company and then up charge whatever they decide that day afterwards of course. If you want a quote don't bother going to them, it's not a quote clearly. Make sure to carry more than half of what he discusses because they could change the hourly rate at anytime making the whole point of talking prior to that pointless. Doubt he'll reach out to give me my $273 extra back let alone care about the damaged door frame. They can't say it wasn't what I was quoted because $195 which was the upgraded price would still not equal the $450 discussed and 3 hours. The math is not matching. Not worth the money spent when you never planned on having to pay that. Funniest part is I told him I read a review about a lady saying she was charged these things afterwards and he said no way could it have been me, I would not change it after the fact I would've have ate the cost cuz I keep my word, he stated she must've been talking about another company. Now I know she wasn't, because the same thing happened to me. Don't believe his lies just like his quotes. Better off getting a couple guys from U-Haul app at least you pay prior so you can't be charged more afterwards. Good luck to those moving, if only everything wasn't a scam now days.

Called Troy's for a quote and he arrived on my doorstep the next day. Gave me clear instructions…read moreon how to pack stuff and also advice to save me $$. His guys showed up and carefully moved most of my furniture. They even helped with a broken uhaul truck. They stored all my stuff overnight and showed up the next day and carefully unpacked and set everything up on a cold rainy January. Great people to work with.

We cannot thank Steve enough. Steve is professional, kind and courteous. Our move was a bit…read moreemotional for the owner who was leaving after 58 years. When he arrived to deliver our furniture to the new home, he was great! My sisters were amazed at how polite they were to all of us. They had a big Italian family to work around!! Thank you Steve. I strongly suggest you look him up should you need a moving company!! Sincerely-Mark and Mary-Beth McMurray

Steve was great! He came over for a free consultation to see everything that needed moved, then we…read moreset a time and day and they were right on time and did an excellent job. Nothing was damaged and they made moving a breeze! I would recommend them to all my friends and will use them again if I move in the future!

We had a bunch of furniture that we bought and hauled up from Malden in a UHaul. We thought we were…read moregoing to be able to move all the pieces into our home ourselves; that was not accurate. I contacted this company in the immediately contacted me back. On a Saturday, they were here within an hour to help me move all of these pieces into the home. I honestly cannot express just how polite, fast, efficient, and overall pleasant they were to work with I would highly recommend them in the next time we need anything moved. We will definitely be contacting them again.

Ryan and his team did a great job at helping us move some items out of a POD and also move things…read morearound in our home. He was friendly, fast, and super responsive when scheduling. I would definitely hire him again for other work.

These guys were great!!! Right on time, very professional, respectful, careful and efficient…read more I was moving from a 2 bedroom apartment in Reading to Methuen with a stop in Salem MA on a rainy day. Everything was wrapped in blankets and wrapped again in plastic to protect my furniture. I was tremendously impressed by the care they took and their efficiency. when I remarked on this they just shrugged and said "This is what we do". I highly recommend Stairhopper. I hope to never move again but if I do this is who I'll call.

Used Stairhopper to move furniture from a few locations. The guys were organized, cautious and…read morecareful with everything they moved! No problems whatsoever and they did outstanding work for a reasonable fee! 5 stars*****

They did a great job great price they were also very friendly and easy-going for such a difficult…read moremove.

less stars if possible!! they use uhaul trucks and do not have insurance. they left my storage…read morefacility with $8,000. worth of roof damage and admitted blame. when it came time for cole to pay the deductible, which is all i requested since he wasn't insured, the answer i got was: i can't pay, i just put $6,000. into my pickup truck. i would not trust him as far as i could throw him.

I have used Hebert Movers 3 times in the last 12 years and they were great every time. I have…read morerecommended them to many friends and the y liked them too. Thank you.

Setting up the move was smooth. The day of the job they communicated with me when they were…read morerunning a bit late. They did a great job, efficient and professional. Would use them again.

Amazing experience. Affordable, professional and timely. The quality of their work was wonderful…read moreand it was so easy to book their service. I got a message back very soon after I requested a quote. Jose and Jorge worked efficiently and communicated the whole time. And they were super gentle with all my belongings. They even put my furniture together when that wasn't part of the job. 11/10!!

they moved me on the 22nd of last month from Methuen to Haverhill. There were three guys moving my…read morestuff all the big stuff and some boxes. They were very friendly very fast and they also said up your big furniture for you I would definitely recommend them.thank you all I don't know do you need to look for it?