I have been coming to this clinic for a couple of years to avail myself of the sexual health…read moreclinic. The place was never a paragon for efficiency or excelled in any way, but I recognized its worth as a walk-in clinic in an underserved area and I put up with the odd nuisance. My visit a few months ago however was a disaster that forever swore me off this place and I would advise anyone but those folks who have no other options to chance it. Everything on my visit went to ***, starting with a young provider who admitted he was in training for just a couple of months (and still was not supervised or accompanied by his trainer) who had to pop out every few minutes to ask "if we can do that" and who almost swabbed my throat with the swab already used for another test (ewww). Things really went downhill when I went to the lab to get my blood tests; when I got there, I noticed two people already checked in ahead of me who were sitting and waiting. I signed myself in and waited for about 25 minutes myself - after already spending an hour and a half in this place even though I had an appointment I had arrived promptly for. After those 25 minutes had elapsed and the door to the lab remained closed with no one calling patients, I went to a gentleman who appeared to be some sort of concierge and asked him to check with the lab if they were aware that there were patients waiting there for over half an hour (including the people who were already there waiting before me). He obliged and did so, and when he emerged from the lab he said someone was coming. And sure enough, SHE DID. A person emerged from the lab and without drawing in a breath tore into the poor youth who had been waiting there the longest, confronting him why he had the temerity to complain and lie that he was waiting there for half an hour. I drew her attention away from the underserving victim and said it was me. She then fixated me with her gaze and yelled at me that I had not been waiting for half an hour since I had signed at XX:XX. I said yes, at this point it had been about 25 minutes, but people had been waiting before I got there, which made it half an hour FOR THEM. She then yelled me again to "not be telling no lies as that makes it look like they're not doing their jobs." At this point I walked away and asked the concierge for assistance in filing a complaint. He was very obliging and tried to help, but after half an hour spending going from floor to floor and room to room he said no one was availalbe to take my complaint and promised he would have the responsible person call me. At that point, I left because I was not about to have someone who was verbally abusive or her colleagues stick a needle in my arm. To summarize the next couple of weeks, it took a while to get a call from the liason in charge of complaints, who mouthed a lot of platitudes but had little to show for it. In the end, I did get a call from the lab director, but other than "reassuring" me and apologizing to me he could highlight no definitive actions taken against the person he employed or any meaningful corrective action. On top of that, he could not explain the final nail in the coffin - why two out of the four swab tests had not come back or resulted. In summary, I will NOT trust my health to a clinic where a) a swab already used for one test can be used to swab you again, b) unsupervised personnel in training is not accompanied by a - imagine that - a supervisor, c) the lab staff makes people wait inordinately long for no reason at all and then d) yells at and abuses the patients who dare raise questions, only to e) have the liason responsible for complaints not be found for days until he is and then he is ineffective, topping it all with f) the lab director neither being able to explain how 2 out of 4 swab test results never came back and then failed to outline any concrete steps to discipline an abusive employee or to implement a concrete plan to root out these serious and unsafe practices.

Beautiful bright colors artwork on the walls! The husband…read moreand I received our 2nd dose of the Moderna COVID-19 vaccine here. Cook County provided our shots. The personnel were kind, friendly, professional, and efficient. There is no easy place to park. Have someone come with you to wait with the car while you get your shot. I recommend this location!

We have been here before and always felt comfortable and well cared for. I came in and stood at the…read morecounter waiting to check in while the young girl waited on another gentlemen. Then she was on the phone and doing something on the computer. No hello, no I'll be with you in a moment, no smile or acknowledgement. She finally turned and asked if I had an appointment. Still no anything. She may have well of been a robot. What happened to common courtesy and a polite greeting? If you are working in a public capacity you should have some common manners. Everyone else I dealt with was friendly and courteous. My appointment was handled in a professional manner in a reasonable amount of time. First impressions are important.

I had the BEST experience at the Future Diagnostics Group located in Joliet, IL…read more Every person there was kind and more than accommodating! They took the time and patience to listen!! Lori Russ was phenomenal and the MRI techs were great... very caring, kind and very helpful !! I had an MRI done and it was a third of the cost of having it done at the hospital!!!! I have a close relative who is a radiologist and he reviewed the report and had such compliments about the radiologist report!! I RECOMMEND FUTURE DIAGNOSTICS FULLY, WHOLEHEARTEDLY AND WITHOUT RESERVATION!! Thank you to everyone who helped me while I was there. All were completely professional, medically knowledgeable and caring and kind. Will definitely go there again if I should need an MRI again!!!

I normally visit the one in Gage Park but their customer service has decreased a bit. A friend…read morerecommended this location...now I see why. It feels like it just opened that day; smelled fresh, clean, inviting. The front desk agent was very professional and courteous. As soon as I sat down to complete my forms I was called to the examination room. The female medical assistant was very nice, professional and respectful. The attending physician was nice, professional and remember her from the Gage Park location. I will make this my new urgent care spot for sure. Keep up the great work ladies!!!!

I have been to 3 different urgent cares and Midwest is definitely the most friendly. I never wait…read morelong, and the results are always quick. Drs and staff are so nice, and always explain things so I know exactly what's going on. I will always come back here and definitely have recommended them! Zero complaints honestly.

Literal horror show of a medical appointment! This was my annual physical with a new Dr…read more Arrived 20 minutes early. Tedious online paperwork "didn't register" so do it by hand, good thing I'm early! Waited and waited in this room with flickering overhead lights, dirty carpets, crooked broken clocks and frames on the wall, and front desk staff very avoidant. Was finally called in a whole half hour after my appointment time. Medical assistant was nice but didn't seem to be paying too much attention... Doctor was also nice, but spent an awful lot of time lecturing on diet and exercise. More than normal. I check my visit notes in the portal, which lists a diagnosis of "overweight - needs coaching on diet and exercise" which baffled me... I'm the thinnest I've been in my adult life. I barely get enough calories. If anything I could gain a few. Then I noticed... they incorrectly marked my height as 6" shorter than I am! So, wrong height led to "concerning BMI/overweight" diagnosis, which led to 1/3 of my wellness visit focused on targeting my non-existent extra weight! How the heck did he not notice?! Just so focused on that (wrong) # on the screen and didn't see the person in front of him. My chart also says I was never a smoker despite telling them about a decade of smoking... all over terrible practice. They don't see the human beings in front of them.

The care provided at this site is professional, courteous, and accurate; I highly recommend it,…read moreespecially with such a friendly staff.

In short - no pun intended - Dr. Gordon saved my life. More than once, I think. I will always…read moreremember her for the tremendous care and great attention she gave to me and all her patients. She is gentle, thoughtful, kind, reassuring and very smart. She always knew just how to calm me down and how (and when) get me to act. It appears she has retired now and I am so sorry I lost track of that. Thank you for all of your care of me for the last 40+ years, Dr. Gordon!

Dr. Collette Gordon is amazing! She's been my doctor for 23 years. Thank you for always taking care…read moreof me. --Sylvia Rojas

I would like to recognize Eboni from Prior Authorization for the exceptional customer service she…read morehas provided me. Whenever I call her regarding my prescription, she consistently goes above and beyond to help. Jazz takes the time to provide clear, detailed information, and she always makes sure I understand every step of the process. She doesn't hesitate to contact my insurance provider on my behalf, and she follows up with an email to keep me updated on the status. Eboni is always polite, patient, and professional, no matter how busy things may be. Her willingness to assist, her thorough communication, and her ability to make complex issues easy to understand truly set her apart. Excellent customer service like hers is rare, and I genuinely appreciate the dedication and support she continues to offer.

I absolutely love this doctor's office. The staff is amazingly friendly, ready to help the moment…read moreyou walk in. Dr.Kass actually listened and took time to explain. She was understanding and in my opinion, she gave best care I've seen any doctor give.

Dr. Christine and the nurse did an outstanding job being professional and helpful…read more Say internal for the lab as they don't do external orders. They were efficient. I received my prescription, labs, and consultation in the same location within two hours as a walk-in. Great job ladies!

Great response with appts and f/u. Excellent physician and friendly staff! Great hours! Caring…read morestaff!

I would do 0 stars if that was an option. I busted my shit if front of the place because they don't…read moreshovel. Damn near got a concussion. Very dissatisfied. :((((