Very professional, pleasant staff. Super organized from start to finish. They are now affiliated…read morewith Advocate Christ. They called a day ahead with instructions and directions to the place. 11:30am PET Scan appointment (apparently the only place in the area that does this type of test). We were very early and they got us registered right away. Cecily at registration was super nice. They called us back at exactly 11:30 where we were warmly greeted and escorted by Kelly. Then Michelle administers the IV injection. The reclining chair looked super comfy. It's an hour wait to let the injection work through the system. They brought out a pillow and blanket to make the patient comfy. They put the patient's belongings in a locker and gave us the key. Kelly was very caring and kind, offered me a water. Very clean facility. It is a bright blue building exterior and you can't miss it. I can't speak yet for how quickly the results get to the referring specialist, since the test was today. Hoping the rest of the process goes smoothly.

Please don't waste your time. Waiting 2 weeks for the results on a ultrasound. Was told there…read morewould be a slight delay after the ultrasound was done because their radiologist department was in transition with its staff. SAY WHAT, your going to have some newcomer read my ultrasound, GET REAL. I know your affiliated with the LiveWell network. Maybe you should change its name to Diewell. If I could you would get a minus rating.

It was mammogram time again. I originally scheduled the appointment for July 16 at 12:30 p.m., but…read morea terrible storm hit the area during the wee hours of the morning causing a power outage. I had no power and everything at home was a bit chaotic. I hate canceling appointments on the day of service because it just seems rude to me. However, I had no other choice in this situation. I called and spoke to an appointment desk representative who was kind, sympathetic, and understanding. The storm impacted so many people, and she was understanding. Rescheduling was hassle free. My new appointment date and time was set for today at 11 a.m. Well, I put the wrong time in my phone calendar thinking the new appointment was 12:30 p.m. (like my previous appointment). I showed up at noon! I was so embarrassed and felt badly. Tio, the representative, was so kind and understanding. I apologized profusely. He told me that they would fit me in. I told him I'm willing to wait as it's totally my fault for mixing up the appointment time. The waiting room is gorgeous and relaxing. I waited for less than 5 minutes! The technician, Tracyna (I hope I spelled her name correctly), greeted me with a warm smile and escorted me to the changing room. She was so kind, professional, patient, and understanding. I apologized to her, too. Tracyna was so gracious and welcoming! We chatted for a couple of minutes while she explained the procedures and answered questions. She has a wonderful sense of humor and sweet disposition. The procedure took about 20 minutes. I hugged Tracyna and thanked her for being a wonderful human being. I like her so much that when I'm in the building again, I'm going to stop by to say hello. Now, you know my story. I highly recommend Prime Medical Imaging. If you go, please say hello to Tio and Tracyne for me!

I have had x-rays, CT scans, and MRIs here, and they are always professional. The one concern I…read morehave is that the results seem to "not get to" the ordering doctor. I am not sure how they can remedy this but they certainly need to. My last exam, I had a sticky note on the order with the doctor's name and fax number; however, the doctor never received it, though they said thy faxed it. I had the foresight to call the day before my appointment, to ensure the office had the results. They did not, and I had to have it re-sent to the office. The staff is kind, caring, and thorough, but there seems to be something not quite right about ensuring the results get where they need to. I would recommend a "follow-up" protocol be put into place.

I had a last minute order and they fit me in asap. i was so nervous and scared this was my first…read moreMRI. i was walked through the process step by step. they were so calming and helpful. warm blanket during the imaging. I felt so well taken care of. would definitely recommend this to anyone that needs imaging done! i was in and out!!!! they explained everything to me about how to get my results and gave me a disc for follow up. such a great place with such welcoming and caring staff! -Deanna kuchta

Got an Xray done, staff was really friendly and very helpful! In and out in like 20 minutes, super…read morequick and great experience! Very good quality facility!

I'm so happy to have this office so close to home! I made an appointment with a dermatologist here…read moreto look at a suspicious mole. The mole turned out to be nothing. Dr. Robinson and the rest of the staff were organized, on time and professional. The whole thing was super easy and painless. I have an upcoming appointment with a new primary care physician here and I'm looking forward to seeing someone close to home than my old doctor in Chicago.

Waited an hour and a half for an appointment. I ended up just leaving. Avoid this place at all…read morecosts! Extremely unprofessional

I fell again and have been having migraines, dizziness and vertigo. I booked a flight to California…read morea few weeks ago but feared my head pain issues would be a hindrance to the trip. I saw Rehana today to figure out what's going on. I was diagnosed with post concussion syndrome and need to reschedule my trip. Due to SI joint disfunction, I've had trouble walking and getting around. I'm not sleeping well, too. She ordered a CT scan and we're going to figure out a PT program to deal with the SI joint issue. I love coming here because I always receive top notch, quality care. Rehana and other care team members are always attentive and accommodating. I can't thank them enough.

Unfortunately I do have to rate this practice one star- I wish I didn't have such a bad experience…read morethere but I wanted to let others know because I wish I looked deeper into the reviews. I want to start by saying the doctors themselves (I only saw Dr Beth) and the ultrasounds techs and phlebotomists (seriously LOVEDDD them!!) are absolutely incredible really. i have no issues with the back of house staff whatsoever it's the front of the house that's the issue. The first experience I had was in August of 2024 when I believed I was having a miscarriage, I was a new patient and they got me in for blood work to confirm. This was my second pregnancy and would've been my very first miscarriage. I called a few hours later for results and the woman on the phone was so inconsiderate and lacked so much empathy during this, she said "What exactly are you looking for?" after asking for my results and I said I had bloodwork done and was looking to see if I was having a miscarriage. She said "Um well yeah you're not pregnant anymore." I said "I had a miscarriage?" she said "You're not pregnant anymore." I was absolutely heartbroken and even though I knew this outcome could happen it still would've been nice to have had some empathy during that from someone. I ended up getting pregnant again in May of 2025 and decided to give them another shot- and now after 2 months of going there I'm going to another practice for the remainder of my pregnancy. Their payment plans are very unorthodox to where they look at your insurance and estimate your total cost through delivery and ask you to pay monthly and pay up by 32 weeks i'm assuming so they can kick you out of the practice if you haven't paid...my estimate was $764 a month. I had asked many questions about this and said "Will anything be submitted to insurance or will I have to do that myself?" "What if i lose the baby halfway through the pregnancy and at that point have already paid for half the L&D that won't happen?" and the lady responded "We just want to ensure we get paid." The billing department also called me constantly to talk to me condescendingly and in my opinion almost gave a vibe that I "can't afford this practice" it was almost like they were telling me I was too poor to stay..she asked me if I could apply to Medicaid? Not knowing my situation whatsoever. Another thing is their scheduling department. It's almost as if no one there actually knows what work the office does..everytime I call it's almost as if they're wanting to say "Why are you calling an OB office for OB appointments??" couldn't be bothered, and when they don't understand the appointment type you need, they schedule you for an ultrasound even if you don't need one. I personally think they were trying to raise my bill because they knew I was leaving. At 13 weeks pregnant, I have had 4 ultrasounds...while having a completely normal pregnancy and they cost ~$150 each. As I said, the back of house is lovely, so kind, and listens to your concerns. The way the actual business is run is disorganized, they lack empathy, and only care about money.

I needed a tb test for work and called this Clinic to make an appointment…read more I called and they said they will take me as a walk-in, so i ran over before closing as a walk- in, registered , they scanned my documents within 15 min of arriving. I think I sat there in the lobby for about 25 minutes total, they called me gave me TB test and I was on my wayvery happy minus the

I absolutely love this doctor's office. The staff is amazingly friendly, ready to help the moment…read moreyou walk in. Dr.Kass actually listened and took time to explain. She was understanding and in my opinion, she gave best care I've seen any doctor give.

Front desk was nice. But waiting and asking the tech to see when you are 8 mins late.i was taking…read more off the schedule and this was not explained prior to the appointment. No grace period. And then wait for over an hour is ridiculous.

The wait time here is extremely long; it's at least an hour. One person had an 11am appointment and…read moreleft at 11:55am because they couldn't wait any longer. I had an 11:30am so I arrived at 11:15am as requested, and I was not seen until 12:20pm. It is a nice office and in a good location, but the length of time I have had to wait here is discouraging and makes getting a mammogram really inconvenient. I wish they would set appointments properly and in proportion with their staffing levels so the wait times are reasonable. The mammogram and ultrasound specialists were and gentle. No complaints there.

Went with my husband here because in the past I have gotten great service from the doctors. But a…read morefew weeks back was totally opposite. The lady doctor which I have never seen work at this location saw my husband was so unprofessional. She prescribes him medication and tells him that it wont work but still prescribes it smh. we were very unsatisfied with her service. I definitely recommend asking for doctor Mohammad which was who I seen and was very professional.

Went to Urgiclinc this evening and by far the best experience, customer service, staff, online…read morescheduling, very clean, and they have a coffee station which I definitely needed. The staff were so personable and made us feel so welcome! The doctor listed to all of our concerns without rushing us.