I recently invested **$1,899.00** in the **Longevity Whole Body MRI** at Simonmed, and my…read moreexperience has been nothing short of disappointing. My appointment on **July 9, 2026**, was marred from the start by the lack of clear signage at the Tinley Park location, leading to a frustrating drive around the building. Upon entering, I was struck by how small and outdated the waiting area felt, which did little to inspire confidence. The MRI dressing rooms were alarmingly cramped, resembling closets more than private spaces, with flimsy curtains offering minimal privacy. The MRI room itself was dated and appeared poorly maintained, lacking any effort to create a welcoming environment-it honestly looked dirty. The MRI machine showed significant wear and tear, raising doubts about the quality of the imaging. While the technician and front desk staff were courteous, that was the only positive aspect of my visit. When my consultation on **July 16** arrived, I was shocked to find that Simonmed had scheduled it in a different time zone. Their promise to call me back for a reschedule has gone unfulfilled for over three weeks, leaving me in the dark. It's disheartening to think that had I not requested a refund, they would have continued to operate without concern for their contractual obligations. My request for a refund was denied by **Cynthia M.**, who refused to communicate with me directly and instead passed the message through chat. I no longer want my images or report from a facility that has proven itself untrustworthy. Moreover, I have serious concerns about the accuracy of their scans. Areas of my brain and pelvis that I know have issues from a recent MRI at a local hospital were apparently overlooked. This raises significant doubts about their claims of "state-of-the-art" imaging and qualified radiologists. I have filed consumer complaints and initiated a chargeback with my bank. Simonmed takes your money and then effectively ghosts you, all while understanding that they have not provided results for nearly a month. Instead of taking accountability, they complicate matters for patients seeking refunds. **This place is a scam. I urge anyone considering their services to look elsewhere.**

Horrible, horrible horrible!!! I was scheduled for 8 o'clock…read moreMRI appointment and was asked to arrive at 7:30 via text message and email. I never received a personal call from anyone to explain the fasting procedure, I learned this from doctor's office. When I arrived that morning at 7:30, to this prepaid appointment, the door was locked and no one was there. I tried the door again at 7:45 and one last time @8am, thinking that maybe they had opened it from the inside. Still no one at the facility. I never received a call from Simon Med but I kept receiving text messages telling me that I missed my appointment... Really? The appointment was scheduled through my insurance company so I never even spoke to anyone personally, not my fault because usually they will call you and make sure everything's clear prior to your appointment. For three days, they continued to call and text my phone, requesting that I reschedule until I finally called them two different times asking them to STOP sending me messages and request that they add me to their do not call list. This place is a joke!!! Definitely not professional and they should NOT be in operational AND ALLOWED TO SERVICE ANYONE! All based on reviews and the experience that I recently encountered. Shame on you, SimonMed!

Thanksgiving night, I lose my balance (give me a break, my center of gravity is a little off these…read moredays!), topple, and essentially jam the hell out of the thumb on my right hand. Ow. Ow, ow, ow, ow, OW. My husband, a firefighter/paramedic, took one look at my thumb and noticed my obvious lack of range of motion, and decreed an x-ray was in my future. Sigh. An x-ray. At, like, 8 PM on Thanksgiving? An ER visit. Really? I wasn't feeling it. Like, at all. The pain was pretty intense (and trust me, my tolerance is higher than most) so I packed up and headed to Ingalls despite my reservation about urgent aid-like places. From the moment I arrived until the moment I left, the visit was smooth sailing. Color me impressed. Registration was a breeze (even though I'm right handed and my writing was, well, a little sloppy, to say the least). The nurses were great, the x-ray tech was fabulous (she double gowned me--something I greatly appreciated as I was 28 weeks pregnant at the time), the ER doc was gentle and proficient and explained everything very, very thoroughly. While the x-ray was clean (YAY for no broken bones!), the odds of a torn ligament were very, very high. The nurses braced me up and the doctor sent me off with a referral for an ortho in the area for an MRI if I wasn't entirely pain-free in a reasonable amount of time. Start to finish as far as time spent at said urgent aid facility? Roughly one hour. ONE HOUR, people. I was anticipating three times as long. Coupled with the amazing staff, quality of care received, cleanliness, etc.? I am a fan indeed. Ingalls Urgent Aid Family Care Center, you are full of win, my friend.

Just a waste of time and money. Better off going to a hospital ER. They took no test to find out…read morewhat was going on with me. I was examined....but instead of letting me go they let me stay in the room for about an hour to make me feel like they were doing something... I highly recommend not going here.

One word Excellent staff. Maher explains everything in detail…read more He is very professional and courteous about his work. Yes he understands what you are going through is you are claustrophobic. My personal experience was great. I would not hesitate to recommend Accelerated Open MRI located in Frankfort, IL to anyone. Bonnie S.

It's no secret that I've been dealing with neurological issues pertaining to my spinal fusion and…read moreconcussions. The neurologist ordered MRIs of my brain and neck. Maher is the radiologist here, and a true professional. He instructed me not to wear any metal, which was nice because I didn't have to change into scrubs which is a pain. I diligently followed his instructions and had an uneventful procedure. When I walked to the counter to checkout, I overheard Maher telling another lady that her rings, jewelry, etc. had to come off. If you follow his instructions upfront, all will go well. If you're looking for a professional Imaging facility, I highly recommend Accelerated Open MRI.

Really great team. No one wants an MRI, but this was a great place to experience one and covered by…read moremy insurance . My office experience was extremely was professional. I'm so glad that I used the service. The experience with the Technician was terrific. The outcome results were quick.

I am so happy with the service here. The modern open MRI equipment helped me with my nervousness…read more The tech who operated the MRI machine was so helpful and friendly. She would play the music I liked and at each interval (and there were many) she would tell me how many minutes it would be. If anyone is uncomfortable in a closed MRI, this is the place to go.

It was mammogram time again. I originally scheduled the appointment for July 16 at 12:30 p.m., but…read morea terrible storm hit the area during the wee hours of the morning causing a power outage. I had no power and everything at home was a bit chaotic. I hate canceling appointments on the day of service because it just seems rude to me. However, I had no other choice in this situation. I called and spoke to an appointment desk representative who was kind, sympathetic, and understanding. The storm impacted so many people, and she was understanding. Rescheduling was hassle free. My new appointment date and time was set for today at 11 a.m. Well, I put the wrong time in my phone calendar thinking the new appointment was 12:30 p.m. (like my previous appointment). I showed up at noon! I was so embarrassed and felt badly. Tio, the representative, was so kind and understanding. I apologized profusely. He told me that they would fit me in. I told him I'm willing to wait as it's totally my fault for mixing up the appointment time. The waiting room is gorgeous and relaxing. I waited for less than 5 minutes! The technician, Tracyna (I hope I spelled her name correctly), greeted me with a warm smile and escorted me to the changing room. She was so kind, professional, patient, and understanding. I apologized to her, too. Tracyna was so gracious and welcoming! We chatted for a couple of minutes while she explained the procedures and answered questions. She has a wonderful sense of humor and sweet disposition. The procedure took about 20 minutes. I hugged Tracyna and thanked her for being a wonderful human being. I like her so much that when I'm in the building again, I'm going to stop by to say hello. Now, you know my story. I highly recommend Prime Medical Imaging. If you go, please say hello to Tio and Tracyne for me!

I have had x-rays, CT scans, and MRIs here, and they are always professional. The one concern I…read morehave is that the results seem to "not get to" the ordering doctor. I am not sure how they can remedy this but they certainly need to. My last exam, I had a sticky note on the order with the doctor's name and fax number; however, the doctor never received it, though they said thy faxed it. I had the foresight to call the day before my appointment, to ensure the office had the results. They did not, and I had to have it re-sent to the office. The staff is kind, caring, and thorough, but there seems to be something not quite right about ensuring the results get where they need to. I would recommend a "follow-up" protocol be put into place.

The place was very clean and the ladies at the desk helpful. But the technician I had she was not…read moreat all helpful . I guess my weight turned her off. She didn't even assistance me in getting up off the table and she clearly seen I was having a hard time. I understand Covid but we both was masked plus she had on gloves. She also made a smart remark about my leg fitting in the case for my knee pictures like oh it fits . I was in tremendous pain and she offered no sympathy what so ever as if my fatness was the cause of my rotor cuff complete tear. I finally understood why some Arabian people get discriminated against from the way she discriminated against me a disabled obese person. I'm this way because I can't move around I have complete tears in both knees and my shoulder too so shame on you lady. I have spinal problems too . People act as if obese people want to be that way ask us you just might learn something. But her attitude didn't change even when she seen as a tech my bones bad you may blame the weight fir my knee damage but my shoulder too. If I need more pictures and it's her I will ask for another technician or change my appointment. I was crying by the time the MRI for my shoulder was done she said nothing to me nor help me lift up from the table. I weight 250lbs I'm not huge. But if you are claustrophobic this is the place to come for open MRI just make sure you don't get the Arab lady technician then you will have a good experience.

I was scheduled for an MRI with contrast and my insurance company set the appointment up. So I…read morearrive 15mins early and was asked to fill out the necessary paperwork. When I returned to the desk, the lady asked for my doctors order. I told her that I did not have that but it should've been sent over by my insurance company. She stated she never received it. I, of course asked, how did you set the appointment and know what I need if you don't have my doctors order? Why would that even be acceptable? She had no answer and said she just didn't have it. I immediately got on the phone and called my insurance company so that they could start the process of sending it over via fax and email. While I was waiting at the counter, talking to my insurance company, the assistant at the counter asked, how was I paying? I explained that it was prepaid through my insurance company. She stated that she relayed to them the day prior that prepaid was unaccepted and that I could not present a prepaid virtual card, it would have to be a physical card to prove this payment. I explained that they don't give you a physical card...It's all done electronically and that this is been the process as far as I could remember. She continued to explain that she told my insurance company already. Why not me? I didn't receive a call to relay this info and since I'm the patient and had already paid, I should've been notified of this before driving to the location when my appointment was not approved per their policy. Also, it wasn't mentioned once I gave my name and was asked to fill out the paperwork while requesting that I removed my jewelry at the same time by this same person. So, the frustration was building as I'm waiting on the order to be sent and now I'm thinking about the compiling situation at hand. They don't have the doctors order, they're not accepting my prepaid payment and then she tells me that I'm over the appointment time and I'll have to reschedule... Are you kidding me? I am so upset and in pain, more disappointed in their service and the way they are handling this and treating me. The fact that I never received any personal correspondence from them and in pain at the same time is utterly ridiculous and it's obvious that they have a problem with communication, office staff, management and personal skills. African-American people may be an issue for them as well, as I saw a couple other red flags so be cognizant of these issues before scheduling with them because their handling of patients and insurance companies is very unacceptable. They don't care about the patient, just about their money it seems.

I was scheduled for the Bolingbrook location and due to mechanical issues rescheduled for the…read moreOrland Park facility. The office is clean, staff is friendly and helpful. They are "in network" providers for several insurances. They have an open MRI, so it is comfortable and the tech was very professional. They pride themselves on providing friendly patient care at affordable prices. They did give me an estimate at the time of service-after my insurance pays. They also gave me a $10.00 gas card for the inconvenience and additional drive. Recommended!

Quick and efficient. Very friendly and professional staff. I was able to be seen the same day…read more As the drs request and read results the next day!

Dr. Mike Demartelaere is thorough, patient, and a good listener. I had been seeing a nurse…read morepractitioner at Duly in Joliet for typical middle aged male maladies - high blood pressure & cholesterol. I know insurance companies will tell you that a nurse practitioner is "just as good" - they are not. I switched to Dr. Mike and he adjusted my medication - lower does and different meds, and spoke in positive and motivational ways about lifestyle changes. Everything is under control now and I feel great - with less medication. When I had a distal triceps rupture he referred me immediately to a competent surgeon who performed the extensive repair. I can't speak to the negative reviews of office staff that I have seen on Yelp, except to note that many of those reviews are dated and I have to believe that Hedges Clinic has addressed the issue because everyone I communicate with there is polite and I have no problems. I only rated 4 stars instead of 5 because they offer no weekend hours. I understand that doctors and staff want to enjoy weekends off like everyone, but they're in the healthcare industry, which is like the service industry in many ways. Not all working stiffs can take a day off work to go to the doctor. It would be nice if they were open 1/2 days perhaps every other Saturday. Sometimes you have to be at work when others are off to run the best business. That critique is for the Clinic - Dr. Mike still gets 5 stars.

Your appointment scheduler, Maria-- she needs a new job, a day off or a long vacation. One of the…read moreRUDEST and NASTIEST schedulers I've ever had to deal with and I PRAY your calls are recorded. avoid this office at all costs... no wonder it's "easy to get into"

I fell again and have been having migraines, dizziness and vertigo. I booked a flight to California…read morea few weeks ago but feared my head pain issues would be a hindrance to the trip. I saw Rehana today to figure out what's going on. I was diagnosed with post concussion syndrome and need to reschedule my trip. Due to SI joint disfunction, I've had trouble walking and getting around. I'm not sleeping well, too. She ordered a CT scan and we're going to figure out a PT program to deal with the SI joint issue. I love coming here because I always receive top notch, quality care. Rehana and other care team members are always attentive and accommodating. I can't thank them enough.

Unfortunately I do have to rate this practice one star- I wish I didn't have such a bad experience…read morethere but I wanted to let others know because I wish I looked deeper into the reviews. I want to start by saying the doctors themselves (I only saw Dr Beth) and the ultrasounds techs and phlebotomists (seriously LOVEDDD them!!) are absolutely incredible really. i have no issues with the back of house staff whatsoever it's the front of the house that's the issue. The first experience I had was in August of 2024 when I believed I was having a miscarriage, I was a new patient and they got me in for blood work to confirm. This was my second pregnancy and would've been my very first miscarriage. I called a few hours later for results and the woman on the phone was so inconsiderate and lacked so much empathy during this, she said "What exactly are you looking for?" after asking for my results and I said I had bloodwork done and was looking to see if I was having a miscarriage. She said "Um well yeah you're not pregnant anymore." I said "I had a miscarriage?" she said "You're not pregnant anymore." I was absolutely heartbroken and even though I knew this outcome could happen it still would've been nice to have had some empathy during that from someone. I ended up getting pregnant again in May of 2025 and decided to give them another shot- and now after 2 months of going there I'm going to another practice for the remainder of my pregnancy. Their payment plans are very unorthodox to where they look at your insurance and estimate your total cost through delivery and ask you to pay monthly and pay up by 32 weeks i'm assuming so they can kick you out of the practice if you haven't paid...my estimate was $764 a month. I had asked many questions about this and said "Will anything be submitted to insurance or will I have to do that myself?" "What if i lose the baby halfway through the pregnancy and at that point have already paid for half the L&D that won't happen?" and the lady responded "We just want to ensure we get paid." The billing department also called me constantly to talk to me condescendingly and in my opinion almost gave a vibe that I "can't afford this practice" it was almost like they were telling me I was too poor to stay..she asked me if I could apply to Medicaid? Not knowing my situation whatsoever. Another thing is their scheduling department. It's almost as if no one there actually knows what work the office does..everytime I call it's almost as if they're wanting to say "Why are you calling an OB office for OB appointments??" couldn't be bothered, and when they don't understand the appointment type you need, they schedule you for an ultrasound even if you don't need one. I personally think they were trying to raise my bill because they knew I was leaving. At 13 weeks pregnant, I have had 4 ultrasounds...while having a completely normal pregnancy and they cost ~$150 each. As I said, the back of house is lovely, so kind, and listens to your concerns. The way the actual business is run is disorganized, they lack empathy, and only care about money.