I went to Simon Med in Tinley Park for an MRI and was very disappointed that the technician could…read morenot see me. I was not told ahead of time that I would need an X-ray to ensure there were no metal fragments left in an area where I had previous surgery. Although I was very upset at the time, due to being in a lot of pain and after a stressful year waiting for this image to hopefully get some relief, I understood why the technician said no, but I really needed the MRI. I was high energy because I was out of my comfort zone, lacking sleep, and in pain. The technician remained professional and kept a calm, cool tone throughout, and I truly appreciate her for that. I wanted to call and apologize because, although I did not use any profanity or show direct disrespect, I was emotional and my voice was raised, which is not my usual character. For that, I'm giving her five stars. I will not be returning because I found another facility to complete the MRI (and I now have the required X-ray), but I still want to express my gratitude to her for maintaining her professionalism during a difficult situation. I even had to call my husband afterward to calm down from crying. Being in pain for a long time is not for the weak, and I sincerely appreciate anyone who remains kind in moments like that.

This place is terrible! When you call and show up you are being told conflicting information when…read moreit comes to payment options. The person at the front desk lacks customer service skills and empathy. I would never recommend this facility to anyone.

I've always had such a good experience at this place but I'm so shaken up right now because of this…read moreDanielle lady at check-in. She met me with such anger at "Hello". Just ABSOLUTELY nasty for no reason. I guess she was having a bad morning but don't take it out on me....and in front of my 8 year old child. I even told her her energy was way off and she kept saying "oh well". She even snapped on the RN sitting with her so badly that she got up and quickly walked away. Meanwhile my daughter is standing there in her sickened state looking even more confused. I swear, some people need NOT work with the public...especially where sick people are coming for help. All the RN's and Dr, on the other hand, were great. I would've given 5 stars had it not been for DANIELLE at the front desk of Ingalls Urgent Care in Tinley Park.

Horrible bedside manner, no help with issue, was rushed out in 5 min. Bill was over $2000read more

It's no secret that I've been dealing with neurological issues pertaining to my spinal fusion and…read moreconcussions. The neurologist ordered MRIs of my brain and neck. Maher is the radiologist here, and a true professional. He instructed me not to wear any metal, which was nice because I didn't have to change into scrubs which is a pain. I diligently followed his instructions and had an uneventful procedure. When I walked to the counter to checkout, I overheard Maher telling another lady that her rings, jewelry, etc. had to come off. If you follow his instructions upfront, all will go well. If you're looking for a professional Imaging facility, I highly recommend Accelerated Open MRI.

This will be my go to. Maher took excellent care of me, from completely securing insurance…read moreapproval to excellent music to entertain me during the procedure. Highly recommend!

I am so happy with the service here. The modern open MRI equipment helped me with my nervousness…read more The tech who operated the MRI machine was so helpful and friendly. She would play the music I liked and at each interval (and there were many) she would tell me how many minutes it would be. If anyone is uncomfortable in a closed MRI, this is the place to go.

Had an MRI and brought the CD to the surgeon and he said it's the worst MRI he's ever seen, very…read moregrainy and they didn't even focus on the area where the issue was. Going to have another one done someplace else. Think I need a refund!!

It was mammogram time again. I originally scheduled the appointment for July 16 at 12:30 p.m., but…read morea terrible storm hit the area during the wee hours of the morning causing a power outage. I had no power and everything at home was a bit chaotic. I hate canceling appointments on the day of service because it just seems rude to me. However, I had no other choice in this situation. I called and spoke to an appointment desk representative who was kind, sympathetic, and understanding. The storm impacted so many people, and she was understanding. Rescheduling was hassle free. My new appointment date and time was set for today at 11 a.m. Well, I put the wrong time in my phone calendar thinking the new appointment was 12:30 p.m. (like my previous appointment). I showed up at noon! I was so embarrassed and felt badly. Tio, the representative, was so kind and understanding. I apologized profusely. He told me that they would fit me in. I told him I'm willing to wait as it's totally my fault for mixing up the appointment time. The waiting room is gorgeous and relaxing. I waited for less than 5 minutes! The technician, Tracyna (I hope I spelled her name correctly), greeted me with a warm smile and escorted me to the changing room. She was so kind, professional, patient, and understanding. I apologized to her, too. Tracyna was so gracious and welcoming! We chatted for a couple of minutes while she explained the procedures and answered questions. She has a wonderful sense of humor and sweet disposition. The procedure took about 20 minutes. I hugged Tracyna and thanked her for being a wonderful human being. I like her so much that when I'm in the building again, I'm going to stop by to say hello. Now, you know my story. I highly recommend Prime Medical Imaging. If you go, please say hello to Tio and Tracyne for me!

I have had x-rays, CT scans, and MRIs here, and they are always professional. The one concern I…read morehave is that the results seem to "not get to" the ordering doctor. I am not sure how they can remedy this but they certainly need to. My last exam, I had a sticky note on the order with the doctor's name and fax number; however, the doctor never received it, though they said thy faxed it. I had the foresight to call the day before my appointment, to ensure the office had the results. They did not, and I had to have it re-sent to the office. The staff is kind, caring, and thorough, but there seems to be something not quite right about ensuring the results get where they need to. I would recommend a "follow-up" protocol be put into place.

MRI was never sent to Dr office. Had to call multiple times to get it sent. Also the disk that I…read morereceived was not readable. The manager never followed up on my issue. Also the tech busted 2 veins trying to get my contrast in arm. You would think they had an ultrasound machine for issues like this.

Not a good place, not good people. Bad record keeping, was…read moreforced to pay twice to avoid collections. Make sure you use a check so you have proof that you paid.

I was scheduled for the Bolingbrook location and due to mechanical issues rescheduled for the…read moreOrland Park facility. The office is clean, staff is friendly and helpful. They are "in network" providers for several insurances. They have an open MRI, so it is comfortable and the tech was very professional. They pride themselves on providing friendly patient care at affordable prices. They did give me an estimate at the time of service-after my insurance pays. They also gave me a $10.00 gas card for the inconvenience and additional drive. Recommended!

Quick and efficient. Very friendly and professional staff. I was able to be seen the same day…read more As the drs request and read results the next day!

Dr. Mike Demartelaere is thorough, patient, and a good listener. I had been seeing a nurse…read morepractitioner at Duly in Joliet for typical middle aged male maladies - high blood pressure & cholesterol. I know insurance companies will tell you that a nurse practitioner is "just as good" - they are not. I switched to Dr. Mike and he adjusted my medication - lower does and different meds, and spoke in positive and motivational ways about lifestyle changes. Everything is under control now and I feel great - with less medication. When I had a distal triceps rupture he referred me immediately to a competent surgeon who performed the extensive repair. I can't speak to the negative reviews of office staff that I have seen on Yelp, except to note that many of those reviews are dated and I have to believe that Hedges Clinic has addressed the issue because everyone I communicate with there is polite and I have no problems. I only rated 4 stars instead of 5 because they offer no weekend hours. I understand that doctors and staff want to enjoy weekends off like everyone, but they're in the healthcare industry, which is like the service industry in many ways. Not all working stiffs can take a day off work to go to the doctor. It would be nice if they were open 1/2 days perhaps every other Saturday. Sometimes you have to be at work when others are off to run the best business. That critique is for the Clinic - Dr. Mike still gets 5 stars.

Your appointment scheduler, Maria-- she needs a new job, a day off or a long vacation. One of the…read moreRUDEST and NASTIEST schedulers I've ever had to deal with and I PRAY your calls are recorded. avoid this office at all costs... no wonder it's "easy to get into"

Staff is very friendly and efficient. Only issue appears to…read morebe that they are short staffed. Trying to contact them for any reason during business hours is impossible. There's no call center or help desk to resolve any issues or questions. Otherwise, it's a professional environment .

I had the worse experience ever in a lab. The woman here are ignorant & rude. They need to change…read morestaff immediately, or shut down! There was older people in the waiting room standing because the room was packed while the staff was in the back stuffing there face with food and chatting away. I waited 120 min. Just to be told they couldn't do my lab work on a Saturday