Disgusting, disrespectful service from an African American phlebotomist who would not give her…read morename. This terrible experience was on Friday May 1, 2026 at 3:50 PM

Came in at 11:20, checked in for walk in. Literally sitting for 25 min and they haven't called one…read morepatient in yet. 1135 someone comes out and says rudely "is everyone checked in because there's more bodies then check-ins." Yes I'm with a child, another person with an elderly person. The staff are very rude and unprofessional. Kind of like they don't even wanna do their job, maybe switch your job if you hate it so much. Never coming to this place again.

I used to not have issues with this lab. I've been going there for years. I will not ever go here…read moreagain though. The lady drew my blood so fast, first of all, it was more painful than usual. But more disturbingly, it immediately made the site inflamed and bruised - they look like TRACK marks!! I have pics but Yelp doesn't allow to include. They will hear from me directly though. The lady and her coworker were also very unprofessional in the way they were speaking passive-aggressively to other patient. I felt bad he had to endure that. Lastly, she kept the place filthy and hazardous - she didn't bother picking up any bandaid wrappers, they were littered all over the floor, so much so that someone could slip on them. She has turned me against this location. Pink, square glasses. Hmph.

They have all new people the ones previously there were not nice and rude. Now they are very nice…read morepeople fast service. Couldn't ask for anything more

There is a 50 min wait - with no seating!! The waiting area here is VERY congested!! 7 seats in a…read moretiny HOT smelly room! All seats are filled, people standing against the little opening of walk space there is, AND a line of people waiting outside the door. - no additional seating in the hall or even a way to be called / heard if you take a seat near the elevators. I HIGHLY DO NOT recommend coming here. I will not come here again unless they remodel the waiting area.

The last time I used this lab, the phlebotomist almost hyper-extended my elbow trying to get my arm…read moreset up for the blood draw.And then she missed the vein and jabbed the needle deep into the muscle tissue and left a large bruise the size of a half dollar coin,which she did the time before I went there also.There didn't used to be a problem with this lab,but now there is some sort of issue with the present phlebotomist at this location.

This clinic has employees that are good people, and it seems I finally found a doctor within the VA…read moresystem that is willing to be helpful, and communicate. I just went to my second visit and all went well. I would suggest to other veterans to try your local VA clinics rather than the hospital for routine visits. It's not as crowded and the employees don't seem as stressed and burnt out like the hospital employees.

The lab techs are the best but their manager and result reports is absolutely the worst I have ever…read moreexperienced.

Unreliable. First time I use this company for INR level for one of our client. They told me that…read morethey will draw the blood the day it was requested and will have the result the same day after 2 pm. The patient waited until 2:30pm and it's already the following day, we still don't have the result. If you call their number, no one is answering their phone. The doctor and the patient is already upset because until now we don't have the result necessary to adjust the anticoagulant. I don't recommend this lab services to anybody.

I was refused care for my 10 month old due to them needing a card on file. I gave my BCBS insurance…read moreand my HRA card which can only be used for medical expenses. Well the receptionist decided to run the card for $1 which was declined because the card can only be used for medical purposes. I have insurance and a payment card and they refused my daughter care who really needed it. That says a lot about this place. I would not recommend this urgent care!

I had a very quality experience here. I was a little apprehensive in the beginning, but the staff…read moresaw me quickly. The check-in process was quick, and everyone was very nice.

My daughter spent some time here after a brain surgery. The therapists here were really great! The…read morenurses were great too. The only problem was it was very far from where we live. But the people made up for it.

I was getting ready to be released from the hospital, there was a last second order for…read moreechocardiogram, I was on the phone with the CVS getting my prescription settled when, sonographer yiama Sanchez was rushing me to get off the phone. Because she had to get to another room.(I told her I apologize, but I have to get this straightened out.) she kept pushing me, and I pointed to my nurse who was an incredible nurse Mohammed, is the best. Kindly ask her to give me a minute.(her bedside manner was kind of weird cause she kept on calling me, honey, and she seemed in a rush when I looked at my live account to look up the echocardiogram report(she put in there. The study was technically limited due to poor patient compliance.) * this woman is a Jekyll and Hyde and she rushes you(in my opinion this was a terrible experience after I seen the result. In the livewell account.

I've been sick over a month second time I went back they said sent script first time. A month ago…read moretold to treat over the counter no script went back to find out sending to wrong pharmacy I have two Walgreens in Oaklawn but they send it to Palos Hills . WTF . SICK OVER A MONTH.

I went in thinking I had the flu, but the doctor was very thorough in testing me ( It felt like the…read moreflu!). Dr.Beals was extremely helpful and made sure I understood my symptoms. I also appreciated getting my test results from the exam within 24 hours in my patient portal. The whole process was smooth and I feel better. Thank you!

Went with my husband here because in the past I have gotten great service from the doctors. But a…read morefew weeks back was totally opposite. The lady doctor which I have never seen work at this location saw my husband was so unprofessional. She prescribes him medication and tells him that it wont work but still prescribes it smh. we were very unsatisfied with her service. I definitely recommend asking for doctor Mohammad which was who I seen and was very professional.

Went to Urgiclinc this evening and by far the best experience, customer service, staff, online…read morescheduling, very clean, and they have a coffee station which I definitely needed. The staff were so personable and made us feel so welcome! The doctor listed to all of our concerns without rushing us.