We needed a new mini split installed in our garage, so we called B & J Refrigeration on a…read morerecommendation of a family friend. The unit that needed to be replaced was only 1.5 years old but was unfortuntately installed incorrectly by our contractor, whom we parted ways with for his incompetence. We had to start all over, but this way it's better because we have a warranty on the unit and we know exactly who installed it and the process with them was fairly seamless from start to finish. It's been over month since we replaced the unit and we haven't had any issues.

Gabe is the Reason I'll Always Stay a Customer…read more Years ago, B&J Refrigeration earned my loyalty for life. One of their techs (coincidentally working next door) noticed I was having issues with my AC and offered to take a look. Turns out, a rattlesnake had crawled in, eaten a rat, died inside the unit, and the rat had chewed through some wiring. He diagnosed and fixed it on the spot -- that kind of service you just don't forget. Since then, Gabe has become my go-to technician. He's honest, sharp, and thorough. Every time he comes out, he brings not just professionalism, but solutions. I even had him service my commercial office in Tucson for years. Simply put: as long as Gabe works at B&J, I'll be a customer. Most recently, I had an issue resurface that Gabe had previously warned me to keep an eye on. When it came up again, I followed his guidance and isolated the cause -- a bad fan motor. When I called to schedule, I did hit some friction with the office (not everyone appreciates a homeowner diagnosing a problem, even one with engineering and patent experience). That part was frustrating. But thankfully, Gabe followed through, confirmed everything I suspected, and had the parts on hand to get me back up and running quickly. The company is lucky to have someone like Gabe -- people like him are the reason customers stick around, not policies or scripts. Thank you, Gabe, for always being the guy I can count on.

I called on Thursday about my washing machine, the repairman was scheduled for the NEXT day, came…read moreat the appropriate time, and went over and above showing me what he was doing and teaching me also what I could do to get the most out of my washer. Problem was fixed! And he was very courteous.

I've had AZ Appliance Repair out to my house on 3 different occasions for different appliances…read more(microwave, washing machine, dishwashwer). They're super easy to schedule with and all the repair technicians have been very communicative, friendly, and efficient. I've always been really happy with the service. My most recent tech was Shane and he was fantastic!

Dishwasher broke. Quick scheduled appointment over the internet. Showed up on time, ran the…read moretests and then gave me options. $350+ to repair or go buy new for about $750. Provided recommended brands and ones to stay away from. He lost the parts & repair business and I bought new from Costco. I appreciate the transparency & honesty.

I'm very disappointed with how this repair was handled. On September 11, 2026, under Visit Receipt…read more#17980, technician Michael came out to diagnose an ongoing problem with my washer. I initially paid a $60 diagnostic/service fee, which was applied toward the cost of the repair. Michael diagnosed the issue as the electrical/control board and replaced the board. In total, I paid $412.71 for the diagnosis and repair. Only two days later, the washer started experiencing the exact same problem. I contacted the company again, and Michael returned to look at the washer a second time. After checking it, he told me there was nothing else he could do. Since I had just paid $412.71 for a diagnosis and repair that did not resolve the original problem, I asked whether I could be reimbursed for at least some of what I paid. Michael advised me that dispatch would review the case and that I would receive a reimbursement after their review. It has now been three days and I have received no follow-up, no reimbursement, and no resolution. I'm still left with a washer experiencing the exact same problem I originally paid more than $400 to have repaired. I understand that diagnoses can sometimes be wrong and repairs don't always go as expected. What is frustrating is paying $412.71 based on the technician's diagnosis, having the exact same problem return only two days later, and then being told there was nothing further that could be done. I would be happy to update this review if the company follows through and makes this right, but based on my experience so far, I cannot recommend their service.

I have been using this company for years and always ask them first to do my repairs, installations…read moreand any rv question. Ryan is a brilliant technician and can fix anything AND he comes to you! Appointments are easy to make online or call. I trust this local company and they are GOOD people. Honest, fair and quite competent!!!

Very good service. Replaced our hot water tank. We would recommend Ryan for any repairs that you…read moremay need.

I called late in the day and got an appointment for between 9-12 the next morning! Tech showed up…read moreat 9 on the dot, called ahead too! He quickly assessed my washer's issue, confirming what I suspected, drain pump. Gave a better quote than I received from two other places I called. Tech had the part on the truck, which was nice. He installed, tested and had my washer back together in no time at all. He also showed me the old pump before installing the new, which I liked.

Needed to have a refrigerator evaluated and was able to get a same-day appointment (the main reason…read morefor the current stars)! The service charge is very reasonable. I never got contacted after the evaluation and had to call back to get an update on the service appointment and next steps. I also asked for a receipt via email and text and received neither, despite calling multiple times asking for a receipt. Hence why the review is not more than 3 stars.

This company is 100% legit. It did not quite work out in terms of hiring them (through no fault of…read moretheir own). Schedules and personal circumstance just couldn't be overcome. I do appreciate the attention to detail during out initial interactions and their willingness to go above and beyond. They will be my number one consideration in the future should I need another appliance repair. My faith in Tucson appliance repair companies has been restored for the moment.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

The serviceman finished the project, even though it turned out that our vents went all the way to…read morethe roof. He was very easy to work with and did the job in an excellent fashion.

This company does not stand by their work. Most of the techs do not know what they are doing. I…read morehad a new AC unit purchased through the company and installed. Two years later the unit died due to the mistakes that were made during installation. Russett Southwest will not fix the errors .

Victor, along with a young trainee, repaired our oven this morning…read more Prompt, professional and nice to talk to. Job completed quickly for a reasonable amount. We will use A-Z Appliance Pro for any future repairs.

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.