If I could give this pharmacy tech 0 for customer service I would! She was very short with me on…read morethe phone. Not helpful at all.

New person who has moved to the USA. Very rude and poor communications from pharmacy and especially…read morepharmacist. I was polite at all points in a telephone conversation, trying to understand what she was saying as she spoke in 'medical code' which is difficult for me to understand as someone who has moved from he UK. Despite doing through all the details on their automated systems and on their answer machine service, I was 'barked at' requesting the same information immediately and interrupted repeatedly as I tried to explain. Communication has been non-proactive and I have been left without important medication. I stated she was speaking to me very rudely and I was just trying to understand, and things improved slightly. But this was a very sad and discouraging experience. I will be looking to move my pharmacy. There is no need to be rude ever--and especially not to someone who is being polite and kind and needing help (and who has been pingponged back and forth for 10 days over a required medication). This is very sad.

I previously used CVS and Walgreens in Princeton, but had nothing but problems. I switched to Sante…read moreand won't look back. Good service and friendly staff.

One of the cashiers complaining about a certain demographic that comes into the store without…read morebuying anything. Since when did entering a store without buying something become a crime? I go into stores without buying anything from time to time because they don't have what I'm looking for. Or I got into a store to browse to see what they do have and if they can be a store of service to my needs--most likely that is my first time visiting. Unless the demographic she was referring to steals items, she shouldn't have anything to complain about. She didn't say this demographic steals anything--she said they come into the store and don't buy anything. She is unbelievable. Her energy can be put it better use by asking how she can be of service. That female cashier complaining upon entering the store was very off-putting to any customer coming in to patron a business. I should've turned around and said something to her but I am practicing when to use my words wisely and I believe writing a review is more effective. I made my purchase and left. I didn't catch her name but her aura and her comments inappropriate. Complaining like that, especially when a customer enters--it's unprofessional, and possibly passive-aggressive. She needs to do better. Or hide her biases better.

All of the staff at Plainsboro Pharmacy are the best. They are super patient with all their…read morecustomers and they go out of their way to help their customers. If you need anything just visit them and they will do their best to get you what you need or to point you in the right direction.

Very professional and reliable. I switched from CVS across the street and I am very satisfiedread more

When it's a Sunday before a holiday and you get to the pharmacy 1 minute before they close and one…read moreperson stares at you until closing then the pharmacist says we're closed and walks away then a 1 is generous

I must say that this is one of the worst pharmacies that I have ever been in. Most of the staff…read moreappears stressed, lots of unnecessary talking, and most notably they are always out of stock. It is a shame because where they are is very convenient to the area. But do yourself a favor and go someplace else.

By leaps and bounds CVS Caremark is the largest drug dealer... err... pharmacy benefits manager in…read morethe country enjoying a market share just south of 30%. They also seem to have the market cornered on $23 boxes of Cheerios and $19 cans of cashews but that's a nightmare for another day. So, it is of no small concern that this company who insists that I fill prescriptions through the mail thinks efficiency is best served by sending huge ecologically dubious packages of medication in dry-iced Styrofoam coolers. To the cubicle dwellers at CVS corporate this arrangement probably makes more sense than allowing me to pick it up in person at the pharmacy. What do I know. Again, this arrangement makes about as much sense as one of their 100 yard receipts that has killed more trees than napalm or a random infestation of locusts. For decades CVS has simply defied logic and is truly deserving of one star.

Great customer care & friendly service! Self check out 2…read morestations keep the lines short

Literally the worst pharmacy I've ever been to. I received my prescription and it looked different…read morefrom the prescription I've been receiving for the past year at a different pharmacy, so I went back to let them know it looked like I'd received the wrong ones. The lady was immediately confrontational and spoke to me in the most rude and disrespectful manner. She was right that my second prescription just had a different brand, but the way she spoke to me was so rude and really made the entire experience worse than it already was/needed to be. If you go to Princeton, find a different pharmacy even if it's further away.

The Princeton Pharmacy is a fantastic pharmacy located right on campus, but operates as it's own…read moreseparate business. They are very experienced with dealing with the student health plan, and have even helped me out by reminding me to fill my prescription before the caps reset. Also very pleasant to deal with, the have helped me out when I've needed a prescription filled quickly. And you can browse the U-Store while you wait!

OK, I admit it, I'm not the biggest fan of CVS as a matter of fact, I'm not a fan at all. However,…read moresince I am forced to use them my conscience is clear regarding every lousy review that I've ever written with them in the crosshairs. To speed things up at the pharmacy counter my favorite drugstore has installed touch-screen kiosks that check you in and send the staff scurrying after your pills and potions. So far, no problem. However, for an enterprise that has aspirations to be the nations dominant health provider, the kiosks are filthy beyond belief. I've seen more hygiene displayed in the Penn Station men's room at 11pm after an AC/DC concert or... at the Wuhan Lab for that matter. Lucky for me, CVS has a greeting card aisle so I can send myself a Get Well Soon card. Yikes. One filthy star.

The CVS in Plainsboro is a total disgrace! They are an embarrassment to the pharmacies that…read moreactually have a clue and that care about their patients/customers. Overall, this place is a complete NO class dump - and that's being polite. There is a whole laundry list of things wrong with this place! They don't answer the phones, they don't call people back, they mess up people's prescriptions, and the two clowns they have running the pharmacy (Katchaul and Sung) are the most arrogant, smug, rude/disrespectful people who have absolutely no business being in a so called medical professional environment. CVS should be ashamed to hire people like this. This is exactly why they have such a high turnover of pharmacists, just completely and total incompetence in every way, shape and form. I also am including in this some of the techs that have extremely poor attitudes. The people in the front are the most pleasant to deal with in the store. Look, everyone out there read the reviews and do yourself a big favor, take your business elsewhere like so many others have already. Hey CVS, its about time you get your act together. Start hiring people with class and respect and start having your employees treat people with the dignity and respect that they deserve. 0 stars

Worst pharmacy ever…read more Scheduled a COVID test which my dad needed prior to surgery. When we arrived, their computers were down. Went home, they called back in 90 minutes saying we could come back, so we returned and did the test. They said the results would be available in 3 hours. They weren't. Called and they were having computer problems and rebooted. At 4 hours called again. Waited on hold while they rebooted 3 more times. Still no luck. Had to drive back a third time to get the results on paper. It would be nice if they hired pharmacists who understood their computer system better than just turning it off and on again. Requested emergency prescription refills for myself (I'm from out of town extending my visit for my dad's surgery) for just a few pills. They told me the cost without my insurance which was fine and that they would be ready soon. When I returned, they didn't have one of them because they told me it wasn't covered by my insurance. But they had already told me that and I had already agreed to it! One last prescription refill I needed to get authorized by my doctor. I contacted my doctor and he authorized it. I called this pharmacy and they told me it would be ready that evening. When I came back, they insisted my doctor had declined the authorization (even though I had a message from my doctor on my phone saying he had, and I confirmed that with another phone call). Then, they said they didn't have the medication in the first place. So why tell me it would be ready when they claimed it wasn't authorized and they didn't have it? Just to get me off the phone? The pharmacist I spoke to did the same thing with the person in front of me in line, insisting that the doctor declined their prescription, too. She was condescending to both of us, explaining that doctor's often get it wrong. While I'm sure that happens, when multiple people come in to pick up prescriptions you think are denied, particularly on a day when you are having computer problems, maybe it's the pharmacy's fault. In summary, this is a great pharmacy to go to if you like poor customer service and having to return again and again for things that should take only one visit. Best to visit when you're in a good mood, not when you're dealing with medical issues for you or your family or need things quickly.

The FedEx guy is remarkably unhelpful; he won't even give you the piece of tape he insists on.read more

I lived in East Windsor NJ for 5years and I was using Future Pharmacy even thou it was far from me…read more As at 2021 They had very good customer service and whatever you needed was there. I can testify to the set of people at that time.But it seems they have changed their staff or a new family member is in-charge now . I had a bad experience this morning at about 9.54 am 5/6/24 I called from out of state to verify if they had Symbiotic colostrum vitamins. I wanted it sent to me or ready to pick it up once I get to NJ. The Lady I spoke to was unbelievably rude . I kept telling her and explaining she keep saying she doesn't have high cholesterol medication. I went further to explain it's a vitamin but she was too impatient and cut the call . I called back and tried to explain what I wanted and told her it's not cholesterol medication .She absolutely told me she cut the previous call because she didn't want to hear my complain again. OMG! I was absolutely stunned that she cut the previous call on purpose. I asked for the pharmacist . She said she was the pharmacist and slammed the phone a second time. This could definitely will be heartbreaking for a person who thinks they can get some sympathy from a pharmacist but ends up receiving such treatment.If this attitude is not addressed Future Pharmacy is definitely going to lose many customers.

I've made this my official pharmacy because they always have everything you can possibly need. I…read moreused to go to the Future Pharmacy in Old Bridge, which my parents still go to, but I've since moved. Future Pharmacy of East Windsor is my 'happy place". This is truly the best pharmacy I have ever been to in the Tri-State area and beyond. Once you go to a local pharmacy, you will never go back to your run-of-the-mill chains. The pharmacists know me by name and it's one of the best places to shop for your health. If you are looking for natural alternatives to synthetic drugs, look no further. I can talk to the pharmacist, who is like a textbook on integrative medicine. Huge selection of vitamins and supplements at much lower prices than I bought online. I sort of want to keep the secret all to myself, because I have never looked better after the stuff I get here. But I'm a Yelper, so there you go. Just trust me.