Drove down to Durango, with my dad, from Denver, to ride the train. Made a reservation the week…read morebefore and it was super easy to book my pup. We dropped Smaxwell off at 7:30 with a very friendly young lady who explained everything to us and told us about posting pics on Facebook. We were a tad late picking him up because the train was running behind but they said it wasn't a problem and we got him just in the nick of time. They even allow dogs to spend the night, if the train is late, free of charge!! Since I don't speak dog I can't 100% say how Smax enjoyed himself but he seemed tuckered our and happy to see me at the end of a long day of playing! I highly recommend this place for pups because they are very affordable, friendly staff, and located right down the street from the train!

I had an extremely upsetting experience at this boarding facility. I was told my dog would be…read moreplaced in a designated late‑pickup area because we were arriving back from the Durango-Silverton train after hours. When I arrived, she was not in the location I was told she would be. When I walked into the area, her kennel was empty -- and the only other kennel was wide open and empty as well. In that moment, I genuinely thought my dog had been stolen. No staff member was present, no signage, no explanation. I had no way of knowing whether another dog had already been picked up and mine taken with them. I stood there panicked, thinking the worst. Only later was I told that there was never another dog in that second kennel. But how was I supposed to know that when both kennels were empty and no one was there to help? The lack of communication and the careless setup caused unnecessary fear and distress. My dog was eventually located, but this experience was unacceptable. Clear communication and secure, supervised pickup procedures are basic expectations for any boarding facility. This place failed to meet them.

We have visited dog groomers in at least three states, and this is our best experience so far! My…read moredog emerges adorable and clean and not frightened. So grateful to Courtney and her team for the care.

My golden girl is a service dog and must be groomed monthly for work in public settings. My girl…read morealways looks beautifully trimmed just like the example photos I provided these talented groomers. They are the best in town in my opinion. Would not go anywhere else.

Long overdue review. We were in Durango to take the Durango-Silverton narrow gauge steam train that…read moredeparts Durango shortly after 8am and because this place is not in town we had no choice but to board the furry friend for two nights so we dropped the pooch the night before the trip When I called from Silverton I was told that because he is very submissive and non aggressive they were going to isolate him for the night so others wont make him feel as scared with all the barking. At the time they were only open until 6pm so knowing the train arrived at 6 there was no way we could be there to pick him up the day of the trip so that is why we paid for the second night, and I see now that their hours have been extended until 7:30pm , when we got there the morning of the third day and they went to get him, it took a while for the handler to come back but when the handler finally came with the dog we were surprised to see that the dog would not stop complaining very loudly and when I took him outside he had me use three poop bags and gave me the impression he had been holding for a whole day or so. He peed like he had drank a litter of water all at once Apparently nobody checked on him on the other side of the building where it was more quiet. He complained all the way back to where we were staying like we have never seen before, he made a point and I promised myself not to ever board him anymore anyplace, you never know how well they communicate with each other. Poor dog

Stephanie was absolutely AMAZING with my two elderly little dogs!…read moreAt their first grooming visit, before taking them back to be groomed, Stephanie very kindly took the time to ask all about them and let my tiny guys (and me!) get comfortable. When I picked up the boys, they were happy and looked adorable. Wonderful!

The ABSOLUTE BEST! Would give them 10 stars if it was an option. So kind and attentive. Other…read moreplaces give you the same "don't worry we'll take care" speech but they actually do here. Can't recommend them enough

My 4 year old Border Collie came to me as an abused puppy. She is still very timid, Puppy Love did…read morea fantastic job grooming her, I almost felt like she was reluctant to leave. Ty for great service, I definitely will be returning

Dre was so helpful showing me around the store, finding products for my fur babies and then to top…read moreit all off , she carried items to car and then gave my dogs biscuits, which they gobbled up enthusiastically :) The staff here has always been friendly and helpful. Dre was just another example of them going above and beyond great customer service.

A great pet store. They are so nice and helpful. They…read morecarry most everything you could possibly need from custom tags to cat towers. They even recommended a great lady who grooms cats. My cat needs those sharp nails trimmed regularly! Also, their parking lot is easy to park.

David at the Pet Haus Groom Room was very professional. I got an appointment right away. I really…read morelike how things are setup inside, with big spaces for the dogs to wait. My 13-year old came back clean, nails trimmed and most importantly, all of his shedding was taken care of. Thanks guys!

Very nice and friendly. Lots of toys and food to choose from, my dog always enjoys a trip thereread more

I rarely give five 5 stars because it is difficult for any business to be 100% perfect all the time…read moreevery time, mostly when taking care of our fur babies with whom our expectations are very high. However, my experience with Durango Pet Sitting was so perfect in every way they deserve five stars! We were traveling to the Durango area from California for a vacation. I was SO concerned about finding the right sitter for our pup while we toured around (ATV rides, rafting, etc.) and I'm so glad I chose Durango Pet Sitting because everything went perfect. First, the communication before and during our pup Ivy's visit was clear, timely and Cheryl never failed to respond to a message and clearly communicated and understood what our requests for Ivy were. Second, Cheryl perfectly executed our plan to visit Ivy at our campground. She was there at the times we requested (one day she visited Ivy 3'x in one day). She sent a text message after each visit and with pictures of our little lady. Finally, I should mention I own a couple of pet sitting businesses (don't think Cheryl knows this) so my expectations are through the roof when caring for dogs. Cheryl is amazing and we will use her services again should we be traveling this way in the future.

I didn't use this service because I could never contact them. I emailed and called for a week. No…read moreresponse.

Wendy is an angel! She saved my poor girl who had been sorely neglected whilst I was out of the…read morecountry for 6 weeks. Kind, sweet, gentle and definitely knows what she's doing! 1000 stars!

Do not allow Wendy Leazer to groom your pet. She sheared my baby to the skin and hurt her really…read morebad! This is not grooming it is abuse!

Custom Animal Services and Allison are great! I always feel comfortable leaving my cats knowing…read morethat they will get the attention they deserve while I am away! Easy to schedule, check your status, and pay online. Thank you from Megan, Milo and Oliver :)

Thank you, Thank you, Thank you! We are super freaks about our dog and were reluctant leaving him…read morewith a "stranger". Our sitter was a stranger for all of 2 minutes! She loved on our love puppy just as we would have. HIGHLY recommend!