An emotional experience that ultimately brought Athena home with us…read more My wife and I are a little conflicted about how to review LPCHS because our experience had a pretty significant bump in the road before ultimately becoming one of the best adoption experiences we could have asked for. First, the thrift store is absolutely worth mentioning. It helps support the shelter next door, and we've found some phenomenal deals every time we've visited. On our most recent trip, my son found a Nike hat that looked brand new for only $5. We also regularly look through the books and can usually leave with a pile for less than $10. Then there's the shelter. We originally went in simply wanting to see some of the dogs. After walking through a couple of the kennels, we met Athena, a 7-year-old Boxer who had recently lost her owner and had also been returned after an incident involving a cat in her new home. Something about Athena immediately felt different. We continued through the kennels and saw plenty of other healthy, happy-looking animals, but we couldn't shake the feeling that Athena was meant to come home with us. We went to the front counter, explained our home situation, and mentioned that we have an outdoor cat. That's where things initially went sideways. We were told that having a cat immediately disqualified us from adopting Athena. There wasn't much discussion beyond that. After feeling like we had potentially just found a new member of our family, hearing that we couldn't adopt her because we had a cat was honestly heartbreaking. We've previously owned two Boxers, so we weren't unfamiliar with the breed or the responsibility involved. We also felt like we never really had the opportunity to discuss the circumstances of Athena's previous adoption or explain how our home is set up. We left pretty disappointed. But after lunch, we decided to go back. I spoke with another staff member because I wanted to understand what had actually happened with Athena and the cat in her previous home. That conversation was completely different. I learned more about the circumstances and explained that our cat lives in an outdoor space with clear escape routes and that we understood the importance of introducing Athena and our cat in a controlled environment. Instead of simply saying no, the conversation turned into, "Let's evaluate this." Liz, the manager working that day, helped us schedule an appointment with a behaviorist so we could actually see Athena around a cat and better understand what we would be taking on. That evaluation changed everything. Athena's interaction with the cat was far less concerning than we had initially imagined. She was able to disengage, and it didn't appear to us that her behavior was malicious. It became easier to understand how a previous interaction in an uncontrolled environment could have escalated. We were then able to introduce Athena to our kids in another controlled environment. The shelter has a really nice, well-maintained play yard with turf, rocks, boulders, and toys where the dogs can interact with families. Aiden, the behaviorist, was fantastic. He was extremely knowledgeable, friendly, and patient while explaining Athena's temperament, what to watch for, potential concerns, and what we needed to understand about adopting a 7-year-old Boxer who needed a loving home for her senior years. One thing that really stood out was how willing the staff were to put the animals first. They even allowed us to use their "boardroom"/lunchroom area to conduct the cat evaluation while staff were eating and taking their breaks. They could have easily said it wasn't a good time, but instead they shared their space because it was important for Athena's adoption process. And after all of that... We adopted Athena. She came home with us, and within her very first night, she was already making herself comfortable. We couldn't be happier with how the introduction has gone so far, and we're incredibly excited to give her the loving home she deserves. They even sent her home with an adoption-day cake dog toy, along with a certificate for a bag of food we could pick up at Pet Haus down the road. So yes, our first interaction with the shelter left us frustrated and heartbroken. I don't want to pretend that part didn't happen. But what ultimately matters is that we came back, asked more questions, and the staff were willing to listen, reevaluate the situation, involve behavioral expertise, and give Athena the opportunity to find the right home. And now that home is ours. Welcome to the family, Athena. LPCHS, thank you for helping us find her and, more importantly, for ultimately being willing to look at the individual situation rather than just the circumstances on paper.

I've visited this thrift store a handful of times in the past couple years, to see if it's…read moreimproved. The management changed, promising more affordable prices. However, from an outside perspective, it doesn't seem like much has changed at all. In fact, I feel like it's gotten more expensive, and more picky with what items they put out on the floor. In general, it just feels like a boutique now. It's clean, well thought out, there are fancy, cool items, and a few more affordable things. If that's what you're after, you'll probably enjoy this thrift store. I guess I'm still stuck in the past, when it was truly affordable and had a wider range of items. When it really felt like a thrift store. Now, whenever I go there, I leave with nothing. I don't think it'll ever be like it was before, and while I truly hope that the new business model works well for them, since their mission is important, I can't see myself stopping by anymore.

Loved visiting this place. Feels like your at someone's house and they just happen to have like 20…read morecats. All the cats are "free range" unless they're in time out lol. Cool place to check out if you are looking to adopt a furry friend. I believe they are a non profit and no kill shelter.

Dr Jen is fantastic!! We were here from out of town with a sick puppy. She answered since she was…read morethe on call doctor, at almost midnight. She stayed on the phone with us for about 30 minutes to make sure our puppy was ok. She was so so helpful, and very kind. We are very grateful she was on the other end of the phone. Thank you Dr Jen!!

Caring and knowlegable. Always make time for emergencies and there is good follow up information…read more They are up to date with the newest treatments and have kept my "ancient" chihuahua healthy and pain free much longer than expected. Dr. Jen also discusses behavior issues with me and possible solutions which many vets will not do.

They have an enormous selection here and I've purchased so many great finds that wouldn't be found…read morein any other retail store! I come here whenever I get the chance. Prices aren't too low, but aren't too high either. They have sales often, I just wish they would change the sales they have for each color tag more often. This location can definitely get busy! I prefer coming in the morning in between 9:30-10am. :) Clean bathrooms and spacious changing rooms. Great clothing selection for anyone, including shoes, and a medium sized home decor selection.

Prices are VERY high. All jeans $11, all shirts, no less than $5. The manager is cold and…read moreunyielding. Goodwill is supposed to give those less fortunate a chance at having something decent. This goodwill prices items higher than Ebay. You might as well buy from a reseller or antique store.....at least you're supporting someone who did work to find, buy, clean, and rent a booth or use a resell sight. Goodwill obtains all items for FREE. FREE. Who gets the benefit of these extortion prices? The CEO??

Myranda has to be one of the BEST groomers in Durango. I took my standard poodle to four other…read moreplaces in the town before we found Myranda. She is so professional and she has the best personality. I know she is gentle with my little poodle and she is so fast! I love that she does one pet at a time and I think I love all the styles we have tried on my poodle so far. Myranda is a rock star!

Dre was so helpful showing me around the store, finding products for my fur babies and then to top…read moreit all off , she carried items to car and then gave my dogs biscuits, which they gobbled up enthusiastically :) The staff here has always been friendly and helpful. Dre was just another example of them going above and beyond great customer service.

From start to finish, my experience with HSW and Dr. Kirsten has been stellar…read more I am particularly protective (and prone to crying fits) when it comes to my beloved Lunchbox. For the first time in her short life, we had to leave her at the vet's overnight for a TPLO surgery. In the lead-up to the surgery, Dr. Kirsten provided us with direct, clear information and presented us with our various options. In contrast to the clinic where we nearly had the TPLO surgery done, Dr. Kirsten and her staff were deeply understanding when I started sobbing when dropping Lunchbox off. Dr. Kirsten's love for dogs is palpable and I felt fully confident that I was leaving my precious dog in capable, loving, and compassionate hands. Lunchbox was so well cared for while at HSW and the entire staff went out of their way to avoid incurring extra charges for us, to make Lunchbox comfortable, and to make the entire experience as painless and minimally traumatic as possible. Post-surgery communication with the office was wonderful, and they fielded my stressed-out phone calls for days afterward with grace and patience. Durango is lucky to have such wonderful veterinary care available!

I have three weenie dogs, and we were so happy when Home Sweet Home re-opened under new ownership…read more Dr. Hawkins provides compassionate care that is really focused on the wellbeing of the whole family. Her office has a small town feel, she knows my pups by name, and has wonderful flexibility to ensure they have the best care. For example, my dogs have a history of adverse vaccine reactions. She ensured that they were seen in the morning (a time when she typically performs surgery) so if they had a reaction I could call her office instead of paying emergency vet fees. I know the vet is wonderful when my dogs don't mind going. I highly recommend her clinic. XOXO Jamie, Vivienne, Lowgan, Landon and Puzzle

We've been going to the Spotted Pup since they opened but today was the final straw - we will never…read morego back! The owner has cancelled on us at the last minute on TWO previous occasions. We had an appointment today and called at our appointment time to say we were on our way and she said "ok." We arrived 10 minutes late and she met us in the parking lot to say we would have to reschedule. She said we were cutting into her "personal time" and she was unable to groom our dogs. Ridiculous! Why wouldn't she have told us that when we called or offered to reduce the amount of grooming that could be completed? There are plenty of other great groomers in this little town - The Spotted Pup will no longer be in our rotation. **I actually was at the appointment and we were 10 minutes late, not 15. The owner has cancelled last minute twice. The last time was literally 10 minutes before our appointment time. "Life happens" and eating lunch has cost this business 2 customers since we were taking two dogs for service.

She is very good with the dog and she did what I wanted. Very friendly atmosphere and Christy is…read morevery knowledgeable and you can tell she loves the dogs

She was very gentle with my 14 year old cat. This is our third visit & Gwen came to our apartment…read more I would highly recommend her to shave my long haired kitty, Sylvia & remove her densely matted fur.

Very disappointing! Not worth the hassle. Creature Comforts recommended this service, and I thought…read moreI would try it. Firstly, she brought her two large dogs to my apartment complex, which are not allowed to begin with. The dogs kept barking very loudly before and during handing over my cat to her. She botched his fur and shaved him so short on his body and left his face and tail untouched. She shaved him so much shorter than what we discussed. Then, I thought she had a wrap of some kind with open leg holes to work on his nails, but actually was just holding him down on a metal table. He looked so scared and uncomfortable. When she brought him back up to me, she proudly announced that she found out my cat was a girl! Ridiculous. Even after telling her the paperwork I received from the Humane Society and surgery information, she still proclaimed that his testicles area was a vulva...... Apparently to her, the people at the Humane Society "mess up all the time." I have a female cat who is 6 months old. You can tell with your eyes and looking information online to know that their genitals look and are located in different areas. My two year old cat she looked at is most definitely a male with obvious evidence that he had testicles. I have no idea what she was thinking!? Wish I could give this a ZERO star review. Very annoying encounter and would not recommend this woman to give your pet a grooming service!