David at the Pet Haus Groom Room was very professional. I got an appointment right away. I really like how things are setup inside, with big spaces for the dogs to wait. My 13-year old came back clean, nails trimmed and most importantly, all of his shedding was taken care of. Thanks guys! read more

Very nice and friendly. Lots of toys and food to choose from, my dog always enjoys a trip there

The staff was friendly and helpful and they had the CUTEST DOG EVER aside from mine, of course "working" in the store. The in-store selection was a great mix of items and the staff in the store helped guide me to the correct items for my dog. I will be back. Often. read more

The Pet Haus looks so small from the outside and is so surprisingly large inside! They have everything! The staff was super friendly and I found all the items I couldn't seem to find elsewhere for very reasonable prices. read more

Wonderful pet store. Lou is so friendly and welcoming as his staff. If there is something you need that he doesn't have he will do his best to get it for you. He has pet adoptions available which is so important. Not forgetting his furry little guy who is also happy to greet you!! read more

Absolutely great service! I was traveling with my two pets and shedding season creeped up on me! All a sudden I had a stinky car full of pet hair! I knew I needed the dogs nails clipped so I called Pet Haus for immediate help! The staff were friendly and professional. They did the nail clipping but they weren't sure if they could get my lab in for a bath. About a hour later they called me back and said they could see him. I jumped on the opportunity to get Benny in for a grooming and de-shedding. Two hours later I picked him up. They did a great job on him! He looks great and smells so clean! They did a great job! read more

Pet Haus - Benny after his bath and brushing! He's so clean. - Pet Stores Near Me - Durango, Colorado

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Informed staff, great brands. Finally found a carry backpack for my 35lb dog so our adventures can continue! Thanks, Pet Haus!

Awesome Pet supply place! Very friendly and helpful staff. Always dogs around, and their prices are often even better than Amazon or anything you can find online. Not sure how they do it, but I love it! read more

Today my son and I went into The Pet Haus. We've been patrons since they opened. We had our newly adopted Staffordshire terrier, he's a big boy. His ears were clipped before we adopted him. Three employees were standing behind the counter. They all just stared at us. We immediately didn't feel welcome. I asked where the pronged collars were. A smaller woman with blonde hair responded, "We don't carry those. You'll have to go somewhere else". My son and I were taken aback by the snarky and sharp response. She didn't even offer to show us any other options. We stood there for a second and left. We chose to shop at the Pet Haus over the only other pet store in town over the years, and this is how we are treated. Our newly adopted dog is two years old and pure muscle. I researched the prong collar and decided that would be the best choice for us considering I am 115 pounds and my dog is 75 pounds and has pulled me down the street on my knees several times already. I know that if you put the collar on loose so that the dog doesn't feel the prongs, and only feels them when he starts to pull, that it will be successful and you'll be able to take your dog on a pleasant walk, instead of being dragged where it's unsafe for owner, pet and whatever else the dog wants to go after. Also, I can't afford a dog trainer. After today's unpleasant incident, My Son told me that he was met with the same condescending and rude behavior just a week ago when he went in looking for a certain brand of food for our new dog. He was spoken down to instead of recommending another brand. I am so disappointed that we were judged immediately and, didn't even receive help or advice for our needs. We are no longer customers of the Pet Haus. It was a good run until recent events. This isn't how you treat any customers, especially ones that have been loyal from the beginning. read more

Love this store. The staff is amazing, always willing to help with information on products. Pricing is fair, great location, available parking and pet products that have been researched and found safe for our fur babies. One of the best animal supply stores in the area. read more

This groomer does anal gland expression without asking you first. I took my poor poodle there, she did that--only a vet should do this and only when there is problem--and now my dog has had irritation and pain every since then. Do not take your beloved pet to this groomer. kay read more

Such a cute pet shop! Employees are super helpful and items offered are healthy and good for your loved ones. Reasonably priced treats which is what we picked up for our two small dogs on our road trip. A must stop for those traveling into town if in need of some rewards for your little pups. read more

HORRIBLE! Do not take your dog (much less any pet) here! "Groom room" is a joke and should be called a "Chop Shop." The groomer shaved our dog down to the skin, mind you she a Great Pyrenees, which should have never happened as she has an undercoat to keep her cool in the summer. My dog was shaved down to the skin and has cuts as well as razor burn all over her body. The 'groomer' has no idea what she is doing much less cares about an animals well being. We went strait to the veterinarians after picking her up and they were horrified just looking at her. We are now paying for skin care as well as praying she doesn't get any infections. The staff were extremely rude and did not care one bit that I was upset not only about how they had shaved my dog down but they also kept her hair to 'prepare' me before bringing her out because she looked horrible! No dog owner should have to be 'prepared' to see their dog after a grooming!? You should be happy and leave with a healthy dog. I am so upset and beside myself trying to process this wrong doing. Do not take any pet to the PET HAUS unless you want your animal to come home abused and physically as well as mentally. Please do not take your animal to this grooming facility. read more

Pet Haus - Veterinarian completely horrified at state of skin. Now on antibiotics, can not be outside for long periods of time or left unsupervised. - Pet Stores Near Me - Durango, Colorado

we took our great pyrenees here for the first time, and holy cow. she looks amazing! even she is feelin herself, walking with pep in her step. they took such care with her feet bc of the current snow in durango! we are so pleased with this grooming experience! read more

We just stopped in. We're in from out of state and our pup's paws are sore from a few days of hiking. We wanted to get some boots for him and just intended to do a quick stop. I didn't catch her name but the employee in the shop went above and beyond, even coming out to the car with a few different options because we didn't want to take him in as he gets overstimulated in new enclosed spaces. When it became obvious the boots weren't an option (he wasn't having it) she recommended an organic salve as an alternative and even sent us off with a goody bag of treats. Highly recommend this shop if you need something for your pups; their products are quality and their staff clearly love animals. read more

Pet Haus - Pet Stores Near Me - Durango, Colorado

A great place to stop into whether you are a local or just passing through. Packed from floor to ceiling with the best and newest pet products. Best pet store in town. Great variety of food, wide selection of supplements and toys, and a friendly and well educated staff! read more

Pet Haus - Bruno’s happy place - Pet Stores Near Me - Durango, Colorado

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Aspen loves to shop...literally. He sniffs and smells everything until he finds something that tickles his fancy and then he clamps it into his mouth and God help you if you try to take it away again. When he goes for the 99 cent tennis balls, I find this practice adorable and charming. But when he goes for the $40 faux-fur gorilla that's 2 feet long and has a squeaker in each appendage, I'm not so amused. But Aspen will become so set on a toy that I usually have to dig around and find the tag on the damn thing (which is already slobbery) and pry it off to give to the cashier, because my dog will NOT let go. This gets me weird looks as to why I am presenting a price tag with nothing attached, until I point to my Golden, who has become so enraptured by having a new toy welded into his mouth that his brain has shut down and he appears to be malfunctioning. And he's ten. Oh, f#@%. The Pet Haus is new, but since I'm new to town as well, we get along great! It has a nice selection of toys that Aspen browses and a huge selection of food. It also has some nice bowls and collars and sometimes a big cage with kittens for adoption that Aspen is ALMOST as interested in as the toys. Almost. The prices are pretty fair, although I'm a cheapskate when it comes to food and buy it at the local feed store for $14 a bag. But we come for the toys, and the Pet Haus have a very good selection of those. The owners are very friendly and bring their dogs to work, so you get a greeting party upon opening the front door. My favorite is the most beautiful Australian shepherd I have EVER seen. His name is Murry and he has a gorgeous, soft, long blue merle coat and the iciest eyes. I am wondering how long it would take for his owners to realize that their beloved Aussie has been replaced with a mangy, dark red Golden retriever who has a toy constantly crammed into his jaws and the brainpower of a pea....Still working on ideas. read more

I just dashed in during my first trip to Durango and have to say it was great. The food that we buy ( Honest Kitchen) was about 10 dollars cheaper than we get either online or at our current dog store so we grabbed a box. This store had a great selection and the attendants were all very personable and it was very easy to start and maintain a conversation, even joking about how I didn't think my boy dog would appreciate a purse dog poop holder on his leash. I wouldn't recommend bringing your dog with you though as it is fairly cramped in the store and there are dogs in the store full time, not a great combo for my dog as he hates to share anything that he would grab with other dogs. Other than that it seemed like a great store to get a gift or a special toy at. read more

Stopped in per recommendation of a Durango local looking to get some CBD for our rescue pup. The staff was so friendly and helpful. Very knowledgeable about products, usage, dosage, etc. Great shop! read more

Excellent customer service. As a pet owner in this small town I have several shopping options to choose from. Pet Haus is always my go-to store because the customer service is outstanding and consistent. Any reviews to the contrary are bunk. They are very knowledgeable, friendly, and stock their shelves with healthy foods for dogs and cats. The minute I walk in the door someone says "hi, can I help you". It is definitely the place locals favor.t read more

Hello, I just want to tell the owner that I was a loyal shopper for years that spent a ton of money with my senior 135 lb dogs needs. To be honest, it was really upsetting yesterday when I came to town to get dog food at 6:15, when your supposed to be open unti 6:30 to find a note on the door saying you are closed early due to a staff meeting. I was out of dog food completely so had no choice but to find another avenue and hope they had the same food. As you know switching up a dogs food can reck havoc on a dogs digestive system. This is not the first time this has happened to me at your store. In fact it's been a few times through the years I've been turned away when you are supposed to be open. Yesterday I watched 5 people try to get in yours doors to turn away with an upset look on their faces. Thankfully creature confirms stays open until 7 and had my brand dog food. In addition 75% or more times you are out of my joint supp I need so I've now resorted to buying it online because my dog can't be without it for even a day. My question is why you wouldn't just schedule a staff meeting before you open or or at 6:30 al when you close to avoid upsetting your customers? It should be scheduled on hours you are not open for business. Each time you inconvenience your customers your are risking losing them to your competition. I will now be shopping at Creature Comforts after being let down one to many times. Come to find, have better hours 8-7, they are open on Sundays and they don't close the doors when they are supposed to be open. read more

Another place that I go to when ever I'm in Durango. The staff is always friendly and I like that they have a few unique items that you can't find at a big box store. For example, they sell pottery dogs bowls that are made in Durango. read more

Very rude, unprofessional staff. Completely ignoring customers is not great for business.

Friendly staff. Great selection of premium, natural, holistic dog food. Prices are a bit higher than what I have paid previously for the same brands. Tons of collars and leashes to choose from. Stopped in to check out the selection and was pleasantly surprised. I am sure I will be back. read more

We are visiting in Durango and my dog was having a hard time walking on all the sharp rocks. We brought him in and they took the time to fit him into protective shoes. Great customer service! Only complaint is that prices are on the high side. read more

This is the worst pet store in Durango I bought a 30 harness from here and the thing was defective and snapped on the second use! David Davis the sales manager told me that it has to be sent off and repaired they wouldn't back their products at all and he even said it's my dogs fault for braking the harness! Wow what is that? So I asked for a way of contacting the owner and I was given a name and number to call o and when I did it was David again so he lied to me to my face! What kind of store is this? This so called manager needs to be fired read more

I was on a camping trip and my mastiff had broken his collar. He was also anxious and not eating. I stopped in to replace his collar and check out food that might tempt him to eat. The young lady who helped me was terrific. She even came out to the car to measure Humphrey's neck to make sure we got a leather collar the right size. She also introduced me to dehydrated food, which is amazing! Humphrey loved it and we didn't have any more trouble on that trip getting him to eat. I'm often through Durango on camping trips, I will definitely stop there again. Some folks have criticized the higher prices--cost of living in Durango isn't cheap, and in general is higher than most hometowns. For the excellent service and products they supply, I'd pay it all in a heartbeat. read more

I can find or have ordered for me everything I need for my cats and dogs at Pet Haus! The friendly, helpful friends there do everything to make my shopping easy! The quality is the best, the prices are the lowest, and I leave with a smile! read more

Best place in Dgo for pet supplies - honest people, honest prices...if they don't carry it, they will find it for you!