I had surgery on my ankle and took temporary residence at Alden for a month. The environment was…read morelike that of a hotel. They offer free valet service during the preferred visiting hours, ice cream and popcorn for patients and guests as well as two activity/visiting rooms which are very inviting. What really impressed me is that the staff always pitches in wherever is needed, no one acted as if, "that's not my job". The PT and OT staff was all that; Nisha, Karolyn, Tom aka "Supervisor", Yajaoli, Edward, Rhonda, Tess, and so many more. One could not as for better treatment, honestly!! The downfalls were the EXTREMELY uncomfortable beds and the TERRIBLE food! The food was the worst in any institution I've ever had, even in schools. It baffled me. But, it worked in my favor, I ate less, and too, some of my peeps brought me some food every so often. Shout out to the management TEAM at Alden Estates, Skokie. You deserve recognition and raises and I'm not saying that because you told me to! Lol jk Thanks for the excellent care!

All the pictures are very old. There's not a hair salon anymore. Very bad administration. This…read morefacility is mainly concerned about making money. They fill the patients with carbs and heavy starches to save money. Just awful. I saw mice regularly

We absolutely adore Ms. Kaylie Wynn! She is energetic, vibrant, enthusiastic, empathic and…read morecompassionate! I cannot recommend her services highly enough. She makes our family (in particular, our son) feel at ease with her dedication, abilities and skills and the education to back it up! Kaylie takes the time to listen and provides solutions, even accessing other resources and colleagues, when necessary. She develops a personalized treatment plan that addresses my son's specific goals and challenges. She is incredibly knowledgeable about her field and provides clear explanations every step of the way. Ms. Kaylie's encouragement and support is invaluable and we think of her as a member of our family. She truly cares for the well-being of her clients and wants them to succeed in life. I would not hesitate to recommend Ms. Kaylie to anyone in need of pediatric occupational therapy services!

Thalia is such a warm and caring therapist, thorough and such an expert. She's been helpful with…read moreaddressing everything in such a professional yet approachable way, she guidance for us at home, and she has made such a difference.

With disabling arthritis in 5 joints, I have been to a number of therapists and physical therapy…read moreestablishments. Northshore (only one word) Physical Therapy gets my experienced, thoughtful and whole-hearted approval. This is a small and dedicated practice. The initial exam for approach and treatment is comprehensive. Therapists are both knowledgeable and skilled. Treatments work on flexibility, strength, and balance using exercises, ultrasound and manual therapy, including a massage at the end of each visit. The front desk, staffed by Olga, is efficient, , flexible and a treat. Finally, the staff speaks English, Russian, Ukrainian, Hebrew and (I think) Tagalog. I don't think you can do better. .

No return calls from messages I left. Poor communication. No appointment confirmation…read more Would not recommend!

This was my first experience with physical therapy of any kind. My intake was performed at ATI's…read moreNiles location, and all subsequent sessions were in Skokie. The good: - Professional, competent and thoughtful physical therapists; - Friendly and responsive management, both at this facility, and at Niles and their Bolingbrook corporate office; - Clean, well-appointed facilities. The not-so-good: - During my time at this facility I was treated by four different PTs. It wasn't until several weeks into my therapy that one PT identified themselves as my "primary," and from then on was consistently available to me. Prior to that the communication between my PTs was limited, even dysfunctional, with each PT assigning me their own at-home exercises seemingly unaware of, or misinformed regarding the exercises I was already performing. This was dispiriting, especially when I'd accrued over a dozen exercises I thought I was obliged to work through daily. - A personalized web portal called MedBridge was presented to me as a resource for my at-home exercises and progress. I liked MedBridge, I liked having my exercises available online, but I soon realized that not all of my PTs used it, and those that did appeared not know how to use it properly. In the end, MedBridge became frustratingly unreliable and I stayed with my paper printouts instead. - It wasn't unusual for my PTs to be attending to another client at the same time as me. Given what ATI was billing my insurance provider, consistent one-on-one would have been appreciated--and expected. (One PT confided that ATI was having trouble hiring PTs and that most of the PTs currently at the facility were independents.) - During my intake, the facility manager wanted to charge me a $10 fee payable immediately. I advised him that my insurance card says, "Please do not collect $ at time of service," but I was told the $10 fee was not a co-pay, rather it was "co-insurance." I subsequently learned that the fee was really a pre-pay that applied against the total bill. At their request I gave them my credit card so they could auto-debit $10 for each session. Problem was that after several weeks the debits mysteriously stopped, and ATI Skokie told me they had no record of my credit card despite my having provided it several weeks earlier. I gave them my credit card again, and several weeks later they "lost" it again. Thereafter I refused to provide my card, telling them to instead call ATI corporate and work it out with them. To ATI's credit, they never bothered me about the pre-pays again. - This last thing was explained to me by ATI corporate as a marketing error: after about six sessions I received an email from ATI congratulating me on my "great progress" and proclaiming that I was, "close to reaching my goal!" Neither was true. Again, ATI owned it as a mistake, but dispiriting nonetheless.

Michelle and the staff at ATI are fantastic! This is my second time with them and when I needed PT…read moreagain, they were my only choice. Michelle is kind and empathetic but she makes you work hard to heal. Scheduling is easy and they are very careful to keep clean and are very conscious of COVID precautions. I highly recommend them!

LOVE this group. Tried others before finding them and wow, what a difference! My kids and I have…read moreworked with Kathleen, Kate and Angie over the years and each individual loves and cares for my child as much as I do. My kids loved spending time with them and also had so much fun "playing" not even realizing they were practicing speech. Every session we saw improvement and were given the materials and insights on how to do this at home. Can't recommend them enough!

My 2.5yr old son was experiencing severe language delays and a lot of frustration. His entire vocab…read morewas maybe 10 clear words. He had started speech therapy through another agency, however he was not progressing or enjoying the sessions. We switched to this agency and the difference was like night and day! When Kate first contacted us I was incredibly impressed by her professionalism and attention to detail (I'm a clinical social worker - so my standards for service delivery and therapeutic outcomes are very high. And hey, this therapy is for my kid. And he rocks). Our first session with Kate was fantastic. My son warmed to her straight away, and from then on would stand by the window before each session waiting for her to turn up. And open and close the door for her like the gentleman he is. During the first week, we spent time setting goals and talking about how we would be able to assess his development. I also appreciated that Kate told me from the beginning, that she would be transitioning us over to a new therapist, Angie, in a few months. The transition was seamless. Both Kate and Angie have worked so hard with my son and genuinely care about him. They celebrate his successes and cheer him on as loudly as we do. Both have a freakishly good memory and know all his favorite toys, games and activities. Even his favorite color (orange...weird choice, but ok). Angie has even visited his school and met with his teacher to provide extra education for her. So cool. More than anything, I have appreciated how family-centered their practice is. Both therapists have provided us with a wealth of education about ways we can work with him at home, recommendations for schooling and invaluable support and advice. Last year, we had a grunting and screaming kid who was shy and retreating further into his shell. Now we have a little dude that is confident, can string a sentence together and has a wide vocab ("sour cream" and "mouthwash" - anyone?). The greatest joy is to see him so happy and understood by others! I cannot recommend this agency more highly!

Thank you to the women who runs this place and her fine staff they did a great job on my shoulderread more

Care ok. Problem is with accounting. Their accounting is either incompetent or crooked. Would…read morestrongly suggest you carefully check out.

During an extremely contentious divorce, a Cook County judge ordered my child to meet with several…read morepsychologists. The first was neither compassionate nor understanding. Eventually my child met with Gwenn Waldman who studied at the Art Institute. She has the rare ability to establish a rapport with children, and give them the confidence and freedom to tell their story. When Gwenn Waldman engaged my child in art, and drawing, it had a profound, and positive positive impact. We will always be grateful to Gwen!

I do not recommend Gwenn Waldman for reunification therapy…read more In my experience, this process lacked structure, accountability, and meaningful progress. Over many months, my daughter remained highly distressed and aggressive during sessions, yet I did not see effective intervention, a clear treatment plan, or measurable improvement. Instead of helping de-escalate conflict and rebuild trust, the sessions often felt like a place where emotions were allowed to spiral without enough guidance. I repeatedly asked for updates, a treatment plan, or some type of status report so I could understand what the goals were and whether any progress was being made. I was told there were no written reports and that communication was happening verbally with others. As a parent, that left me feeling excluded from a process that was supposed to help my child. I was also concerned by the inconsistency in communication and scheduling. Important questions often felt unanswered, and at times the process seemed improvised rather than clinically directed. From my perspective, the therapy became one-sided and did not create the balanced, safe environment that reunification work requires. Even during one session, the GAL commented that the therapist appeared one-sided, which only reinforced my concern. Most importantly, nothing improved. My child became harder to convince to attend, the conflict with the other parent continued, and I left feeling that the process caused more frustration than healing. This was an expensive and emotionally difficult experience for my family, and I cannot recommend this provider based on what we lived through.

Both of my kids see Ellie with Crossroads and LOVE her. Besides just being a constant, positive…read moreperson in their lives that they look forward to seeing each week, both of their speech has grown exponentially! Can't say enough good things about her and am really grateful that we found her!

Our son had speech therapy for a few months with Katie at Crossroads and it was a great experience…read more Our son loved meeting with her! I think they did a lot of games and playing which tricked him into learning. :) Katie was very responsive to us with frequent reports and we would occasionally do phone calls to discuss progress. You could tell she loved working with our kiddo and was very helpful in suggesting how we could support his progress at home. Thank you Crossroads and Katie for helping our child!!

I really recommend warren barr! have my grandma there for a year now & she loves going to…read moreactivities to make friends. Really clean place!!

My 95 year old mother passed away after only residing at Warren Barr in Skokie for 1.5 years. When…read morethey moved her from the 7th floor down to the 4th floor her $200 cash were stolen and her portable wheel chair. After purchasing my mom an outfit with extra pair of slacks and using gorilla tape that my 1st cousin was helpful in labeling her clothes, the help stole entire outfit. A friend of the family was on the list to take my mom to the Webster Dental and he phoned Mr while I was at work livid that the Lieberman would not allow him to take my mom and naturally her tooth got infected! Pain and suffering. This friend is like a mom and he is like her son since my brother is deceased. This way she could have enjoyed his company too. He goes back 40 years with my family. When my daughter came in for a visit her portable wheel chair gone so she had to somehow put the standard size in my trunk. Now she passed 1/15/24 and they keep sending bills. The 1st one 1800 and now 3800. My mom is teased so this is why you are getting a right up! They also opened up a credit card in her name. Wtf. The nurse Christina would always avoid me and when I called she never pu or returned my call. Way to go! She would pu the phone everything I walked toward her office. I would like an investigation to all her property that went missing. She fell one time and fractured her ribs so she was sent to Glenbrook hosp. I spent many days sitting and spending time with my mom. On 1/16/24 6pm I came to pu my mom's personal affects and they said Robert's gone for the day Wtf I came the following day so once again they must have been going thru her things. I called the Skokie Police for a theft report and mysteriously Robert turned up and I retrieved my mom's belongings. I'm sorry mom for putting you in this Hell hole but you could no longer take care of yourself! I miss you mom! Lieberman stop sending my mom anymore bills since you obviously no she is dead and you got all her money, Social Security checks, all the money you made for sending out countless bills to keep everything in house. Oh so I had to take my mom to the dentist after the swelling went down after taking antibiotics. Skokie Chick Barbara