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    Lumiere Children's Therapy

    3.3 (14 reviews)
    Closed 7:00 am - 6:00 pm
    Updated 3 months ago

    Services - Lumiere Children's Therapy

    Physical therapy

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    5 years ago

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    Kitsa A.

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    3 years ago

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    Kitsa A.

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    2 years ago

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    6 years ago

    Excellent and caring therapists and teachers. The front desk is always full of smiles and kind words. Thank you Lumiere!

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    Kitsa A.

    Thank you!

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    10 years ago

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    Kitsa A.

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    6 years ago

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    12 years ago

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    Kitsa A.

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    11 years ago

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    9 years ago

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    Kitsa A.

    Thank you Jennifer! We are so pleased to work with your family.

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    7 years ago

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    9 years ago

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    8 years ago

    Morgan was absolutely amazing and my daughter loved working with her. She is gentle, kind and very patient.

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    Kitsa A.

    Thank you for kind words Christina! We love working with your family!

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    10 years ago

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    Kitsa A.

    Hi Tereneice, thank you for your review!

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    11 years ago

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    Ask the Community - Lumiere Children's Therapy

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    Just want to start off saying I have loved Athletico and the service providers that I've had there…read morein the past (specifically on Devon Ave) and I do have experience with PT in general. The first day I show up a couple mins early and the front desk person was pretty straightforward and explained that there was a 15 min grace period before the appointment is cancelled as they do have a tight schedule which I signed and agreed to. For the entire hour I was there, everyone up front was laughing having a laid back time which was distracting but like fine I let it slide. The next day I show up 6 mins behind schedule (still within the time frame) and the provider's whole demeanor changed. She didn't acknowledge me/say hello, claimed they run a tight ship (the front desk worker situation definitely didn't reflect that), and basically lectured me about how I was taking away our time and other patient's time. I had only met this person the day before and she was extremely hostile to me. I said that I didn't appreciate being talked to that way (just to her) and I don't think this is the best fit. She then took it upon herself to say she's holding me accountable because I hadn't been before and also said "it's not like other fields where time doesn't matter as much"? Not sure what she was implying but a simple "Hey, I noticed you came in at 7:06, can you call the front if you're running late?" Would have sufficed. Not a full lecture so everyone else could hear. Definitely don't recommend this place if you are a minority because they will talk to you like you are a child. And when I called to cancel the rest of the appointments, I asked if they needed DOB or name and I was met with "we have caller id". Very dehumanizing experience for simply stating I didn't think it was a fit, sorry for not wanting care from someone who was clearly very hostile towards me.

    If you want no progression, no plan, and no recovery, go here. You'll need to come prepared to…read moreremind your PT what you did the previous weeks and then get passed around to the assistants for the rest of the appointment. After seeing TaShea once a week for 3 months and making ZERO progress, I started going to Dynamic Physical Therapy in River North and saw progress within 2 weeks. The attention, knowledge and understanding I received at Dynamic were night and day difference to what I received at Athletico. DO NOT GO here unless you want to be pushed through the system with people who do not care about you or your recovery.

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    Mandie is the best! I was initially referred to her by my podiatrist, after I had issues following…read morea foot surgery from a couple of years ago. She was amazing and after a few sessions, I can *finally* wear heels with NO PAIN! After I couldn't for two full years! She then fixed another issue for me - I had been going to a different P.T., previously, for issues with my leg tingling and being in pain at night. I could only to sleep about 45 minutes to an hour or so in a row. This went on for years, and I saw no progress from the other place, despite going there for over two months. So I asked her if I could go to her for that issue, and I'm so thankful that I did. After just a few sessions, I saw relief. I can't tell you what it's like to sleep at night without pain, after it being a problem for so long! She was able to identify what the actual problems were (the other place never did) and start working on them right away. After each session, I improve so much. I've learned how to walk correctly and what at home exercises and stretches I can do to speed up the process, and keep it from happening again. Kind of funny that my foot pain is what brought me to the person who also fixed my back and legs and hips - but I'm so happy it did!

    I scheduled a first time visit with Alfredo Jimenez, midday. I arrived 15 minutes early and…read morepre-paid for the appointment two days prior. More importantly, I restructured my clinical day of seeing my own patients due to acute back pain. Ten minutes after my appointment time, the receptionist tells me that they are trying to get in contact with Alfredo. I asked for clarity as to what she meant. Alfredo was not there nor on his way. A few minutes later I am told that he didn't check his schedule so I would have to reschedule. A complete waste and disregard of my time. How can you not know if you had clients? How can he not be informed by the administrative team that he had someone waiting after 25 minutes of my arrival? All I can say is wow. Unprofessional. Disorganized. No value of other's time.

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    We had a fantastic experience with Suzanne. She was knowledgeable, encouraging, considerate, and…read morefantastic with the baby. She helped our baby over a handful of appointments (~2 months, every couple weeks) to tackle torticolis, which was so successful that we were able to avoid having to do any baby helmet treatment (usually ~$2000 because it's typically not covered by insurance since it's considered cosmetic). Our baby had a flat spot on the side of her head early on, so with the recommendation by her pediatrician we went for a helmet consultation relatively early around 3 months. They said treatment couldn't start until baby had sufficient neck control and the treatment would likely need to be combined with PT. To get ahead and because we really didn't want to do the helmet if possible, we pursued PT as soon as we could. It was impossible to find anyone in our insurance network and everyone we looked into had rates that were about the same. My own PT for postpartum recovery and other locals highly recommended Kids on the Grow, so we went with them! They also came to our place for all of the appointments, which was extremely helpful as sleep deprived first time parents. With baby PT you need to be involved and do "homework" with your baby in between appointments, but they make it really fun and it's wonderful to see the progress!! Initially we did have some issues contacting their office because they didn't get any of our emails or phone calls. My own PT had to help connect us via email. Otherwise, once we got a hold of them the staff who we also communicated with were very good. All paperwork was done digitally, which was super convenient.

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