I had a truly terrible experience here, from start to finish. This is long, so apologies in advance, but there's just so much to complain about here, I can't figure out how to make it any shorter.
I was on a waitlist for Saturdays for speech therapy and they had a Saturday morning slot open up at 9AM. Our first session would be an evaluation at that time on 2/11. We went for our evaluation and when we were wrapping up, I said - so this is our standing appointment time, correct? We should come back next week, same time - Saturday 9AM? And she said, very clearly - no, I'm not sure about that, I don't do scheduling. You'll be contacted by someone from the office, wait to hear from them. So I waited.
The week rolls by, I never hear anything - not from the office, not from the provider. Nothing to say, hey, here are some preliminary findings, yes we do think your child needs weekly services (or whatever). I mean remember - all I had was an evaluation - I haven't had anyone tell me definitively that my child needs speech therapy. So anyway. I hear nothing, and the following Saturday, at 9:15 AM, I get a call from Eyas Landing telling me I was a no-show for my 9AM speech therapy appointment for my child that morning. I said - wait just a minute. That is not fair - I was told that I did NOT have an appointment today, I was supposed to get confirmation from you, etc etc. The woman who called me was very nice. She said she would talk to the provider and call me back. And then... I never heard from her.
3 days later, I called Eyas Landing again, to say - what gives? You accuse me of being a no show and then said you'd look into it and call me back, but then I never heard anything, what's going on? Of course, nobody calls me back. A day later I get an email apologizing for "scheduling confusion" and telling me that in fact that Saturday time that had opened up was no longer available, and I can be put back on a waitlist. Ok, I responded to the email and said yes that's fine, and also - am I going to get a copy of this evaluation? Because it's now been 10 days since I came in and I have seen nothing. Via email I was told that they give their providers 2 weeks to complete paperwork/evaluations and that it hadn't yet been 2 weeks. OK, fine.
Another week later (it's now been 2.5 weeks) I email to say, ok, can I get this evaluation? Because remember - they're billing my insurance for this service, but I have nothing to show for it. I was told yes, your evaluation is in your portal, you can download it from there.
In the meantime, I have found another speech therapist, so I want that evaluation to provide to them. I go in and download the evaluation - and it looks... sloppy. It's full of typos. There are sections left blank. There are no goals listed. But I'm not a therapist, I'm just a parent, so I thought, let me give this to the new therapist and see if they are happy with it. I provide it to the new therapist and they tell me what I was expecting to hear - what I gave them was not helpful, nothing they could really use to form a plan of care - but unfortunately insurance would not cover another speech evaluation within a year. So... now what.
I reach out to Eyas Landing and again speak to a very nice person (receptionist maybe?) detailing my issues - that the evaluation I have is really not well done, not helpful, missing goals, full of errors, etc. She takes all my information and says someone will call me, and of course, nobody does. A day later I get another email (this place loves to respond to my calls with emails!) saying - oh, sorry, looks like a working copy of the evaluation was uploaded to your portal. The ACTUAL evaluation was uploaded later and it's in there now.
I respond to THAT email requesting a call - because thus far, every single time I have called and left a message, I get an email response. I don't want another email, I want to talk to a human. I was told sure, they can call me, and someone does, the next day, as she said she would.
I have a lengthy talk with Krickett and I said - I'm not in the habit of just calling to complain, but frankly, I have had a poor experience through and through, I would never use you or recommend you, but it only seems fair to actually discuss this with you instead of just tearing you to shreds anytime I hear about you guys. She was very nice, very sympathetic, really seemed disappointed about our experience, explained that what happened to us was atypical and not the norm, etc etc. I also said - listen when I finally saw that "completed" evaluation, even that was shoddy - like it didn't include anything specific about my child's actual problems. Krickett said she would talk to the director and call me back because they don't want me to have an evaluation I can't use, she understands my position, they want to make things right. She will speak to her director and call me back. That was... 7 days ago. Never heard from her again. 1 star feels generous. read more
