After reading some of the comments about Warren Barr Gold Coast I felt compelled to share a personal letter I sent to the management staff:
Many times, when things go wrong, people will write to let you know how bad things are. I wanted to take this time to say THANK YOU for all you do to be a light in the lives of those who rehabilitate and reside at Warren Barr Gold Coast. I was pleasantly surprised by the level of support we received from Jacob and Leslie prior to our arrival, but the support we experience on a daily basis exceeds my expectations.
I am in a unique position; I'm here regularly as a guest, so I get a rare perspective of this establishment from many different angles. I can see what goes on during the day, which is when most health care facilities put their best foot forward (for obvious reasons), but also experience what goes on during the night and weekend hours (I call these the blind hours; management is usually not here to see what is going on so you get the true spirit of the establishment). When I compare what we experience here, in comparison to our experience at other similar heath care establishments your customer service is "Barr's" above the rest.
From the top down, Warren Barr's reflects true compassion and care that could be a model for nursing care facilities across the country. John, Suzan, and Marcus, your attitudes toward both patients and their families set the exemplary pace for the those who report to you. The genuine smiles received whenever we meet says more than the words spoken. When you are feeling less than your best, or seriously concerned for your loved one that is not well, a smile can be that ray of light and hope that takes you through that day. For many that reside here, that smile received could be the only reason to smile that day. Your spirit is greatly appreciated.
Our experience with the nursing staff has been surprisingly pleasant. The nurses, Precious, Audrey, and Ansel, to name a few, are the ultimate professionals with just the right touch of sweetness that makes confinement bearable. I cannot speak for the other floors, but on the 4th floor staff do their very best to ensure you are as comfortable as you can possibly be. From personal experience, I know it takes a lot to deal with people who are not feeling their best. It can be overwhelming and emotional. At Warren Barr, most patients never know when things are going wrong or are at a "high emergency" level. During times of loss staff is discrete, compassionate, and professional. (I can tell you personal stories that would let you know just how important that is.)
The PT staff is kind, considerate and genuinely concerned for the outcome of the patients. When we had a question/concern Laruren personally came to the room to address them with us. Darren and Tony treat My loved one more like family than just a patient with a physical impairment. There is no doubt they want the best for him. I have watched his motivation level grow since he got here. At home it was hard to get him to try to do much, now he pushes himself and tells me he can do more. This experience has taught me that when rehab expectations are clear, concise, and reachable the motivation level of the individual grows.
As a formal general manager of a food service facility, I know what it must take to maintain this level of cleanliness and functionality in a building this size. Most nursing homes have a distinctive odor that makes people not want to visit their loved ones. I use to be one of those people; I couldn't stand the smell of "sick" in the air. I've watched your staff work hard, around the clock, to maintain a high level of sanitation and visual correctness. Some of them really go out of the way to take that extra step to ensure things always look and smell good. It's the little things, like plugin air fresheners, that make the big everyday difference. Yes, there are times when unavoidable life happens, but mishaps are immediately addressed. I cannot tell you how nice it is to walk out of the room and look down the hall at a clean, calm, functional setting.
When I describe Warren Barr Gold Coast to my family and friends, which I often do, I describe it as the best of both worlds. The facility itself is absolutely beautiful! It's a cross between being on vacation in a nice downtown hotel and being in a hospital receiving the best care possible. I was very proud to invite one of my clients here to have a meeting with me at the facility. Pride is earned, not given. Pride is what I have for Warren Barr Gold Coast.
When appreciation, consideration, and respect is received, a thank you should be given. Please relay my praise to all of those who make the Warren Barr Gold Coast experience possible. Your team do an awesome job! Thank you for being a light in all of our lives, and for taking the extra step to make the Warren Barr Gold Coast experience more than just a rehab experience. read more