Lino started Speech Therapy through Early Intervention in January 2025. At that time, he was using single words, able to name pictures here and there, but couldn't even say "help" when I could see he was asking for it in his own way. His patience was short, which made communication tough. He also had delays with motor skills. He could hold utensils and knew they were for eating--he would bring them to his mouth--but he wasn't able to hold them strongly or in the correct way. After months of practice and support, he's now using utensils just fine, and I'm so proud of how far he's come. He began receiving Speech Therapy-Grace, Occupational Therapy-Madelyn, and Developmental Therapy-Shirley once a week. After 8 months of consistent therapy, the progress has been incredible. Lino is now able to make sentences, loves to sing, and can clearly say what he wants. His play skills have also grown--he enjoys playing with others and now involves people around him, which has been wonderful to see. We are especially grateful to his therapist, who has shown how much they truly care about Lino. The patience, dedication, and encouragement they've given him (and us as parents) mean so much. They don't just teach--they celebrate every small win with us, and that has made all the difference. Looking back, it's amazing to see how much progress he has made, and we are deeply thankful for the team who has supported him every step of the way. read more

Grace was amazing!! Couldn't have asked for a better speech therapist for our daughter!

If I could give zero stars, I would. Our experience with Crossroads Speech & Occupational Therapy was unacceptable, unethical, and deeply upsetting. From day one, there was a complete lack of communication and professionalism. We never received a proper treatment plan or initial evaluation until we had to ask for it--months into services. When we finally saw it, it was filled with copy-pasted language, alternating pronouns (calling my son both "he" and "she"), and outright inaccuracies. It was clear that this document was thrown together with no genuine thought or care. But the most disturbing part? We discovered that the therapist, Summer Herzog, was staying only 20-30 minutes per session, something confirmed by timestamped logs from our son's ABA center, yet full sessions were billed week after week. On top of that, we were charged repeated travel fees, despite the sessions being short, inconsistent, and often lacking in follow-up. We would never have even known how little time was being spent with our son if it weren't for the transparency of the other professionals involved in his care. Crossroads only acknowledged this when we brought the evidence forward and even then, they attempted to dismiss the concern as a misunderstanding or difference in "perception." That is insulting. These are verifiable records, not opinions. Eventually, we were refunded the travel fees, but only after I raised the possibility of involving our insurance company and legal counsel. That's not accountability that's damage control. We discontinued services immediately, and frankly, I regret ever trusting this company with my child's care. What makes this worse is that our son is nonverbal. He cannot advocate for himself, and Crossroads seemed perfectly content to take advantage of that silence. To the leadership at Crossroads: shame on you for allowing this kind of careless and misleading care to continue under your name. And to other families reading this: I strongly urge you to think twice before trusting this clinic with your loved ones and especially if they are nonverbal or require extra advocacy. No child or adult with special needs should ever be treated like this or used for billing purposes while receiving minimal support. We've since found a provider who actually shows up, communicates clearly, and takes our son's development seriously. I hope no other family has to go through what we did. read more

I am the father of a 19 month old boy and of Nicole Kovalevsky was his occupational therapist and I'm writing this because she did such a fabulous job with him. Nicole tended to my sons needs even when he was having a bad day. She would compose herself and we know that sometimes it's difficult dealing with a toddler. She was always very soft-spoken and attentive to all of my son's needs. Nicole also was very easy to understand when I asked her questions and she explained activities or homework for me to do with Riley. This made it more possible over the weeks that she was working with my son for me, his father to help him with the tasks which she was recommending. Nicole was also available to talk with, even when she wasn't on site at the house. If I had any questions or concerns, she was quite prompt in getting back to me with answers for whatever I had asked. I overall truly believe that any new clients that she receives are lucky to have her as an occupational therapist, and I couldn't be any more grateful for what she has done with helping my child with his developmental milestones. I would just like to thank her again because she's an exceptional person with a brilliant future with your company with whom she's currently employed. We wish her the best in her career and she's the perfect person to do what she's doing. Thank you Nicole! read more

Chips Cheese Alex is not only a great speech pathologist, but a wonderful person all around. Throughout my life, I felt like I my communication or speech was a little off. As an adult, I felt it was time I could take charge of that. Alex was able to assess, work with me, and give me the tools I need to articulate in a clearer way. More specifically, Alex helped with a little bit of a lisp issue, breath support, and fluency. I believe this will help me be a better communicator in my career and in life. More over, I know that Alex will be supportive if I ever feel the need for check-ins or additional support. Thank you Alex! read more

We worked with Abby for a little less than two years. My daughter and I absolutely adore her. We only had one session with her before the pandemic hit and everything went virtual. Virtual learning is a challenge but in our virtual sessions Abby was always so incredibly patient and understanding. This was the most wonderful experience because not only did Abby engage my daughter and help her to feel successful, but she also empowered me with the tools I needed as a parent to help my daughter grow. Pictured is the two of them having a pretend meal via zoom session. Cannot say enough good things about her and Crossroads. I would recommend them to anyone and everyone. My daughter was sad to graduate! read more

Crossroads Speech & Occupational Therapy - "A meal" with Miss Abby during a virtual speech session - Speech Therapists Near Me - Chicago, Illinois

Crossroads has been such an amazing experience/ process from the start. I first spoke with Katie who was absolutely reassuring and put my nerves to ease that my three year old would get the help he needed. Of course during this crazy time I was so happy to hear they were still doing in person therapy. They follow all CDC protocols and we feel comfortable allowing them into our home. We have the pleasure of having Alex as our therapist. I'm sure all the therapist are great, but our son took to Alex immediately and went from not speaking to saying "I want cup please" in 6 weeks. Alex has been nothing short of incredible and really has changed our lives. We are able to communicate with our son and he seems ten times happier. She does a great job engaging with our son and keeping it fun and exciting. She is great at giving us our homework and what to work on. Overall I cannot say more positive things about crossroads and highly recommend them. Please look no further and call them today to get your child the help they need. read more

Jessica is excellent and excels in creating the challenging activities into full force fun for the child. She is extremely positive and has unbelievable talent in helping your child reach their goals! We are thrilled with her work and success! Super supportive and is always eager to help guide you through the challenges with such care and concern! She deserves a metal for her work ethic! Thank you Jessica for EVERYTHING! read more

We had a fantastic experience with Crossroads Speech Therapy! From intake, to therapy sessions, to discharge, Crossroads made every aspect of speech therapy for our child easy and productive! Scheduling our initial appointment and setting up our evaluation and billing was simple and quick. Crossroads handled all of our insurance and billing seamlessly and I was able to do nearly everything online. Our initial evaluation and meeting resulted in an objective assessment of our child's abilities, identified the areas they needed to work on, and laid out a clear plan moving forward. The location for our sessions was convenient to our home, comfortable, and had easy parking! The outcomes that our child achieved were exactly what we hoped for and resulted in rapid elimination of the minor issues he was having with his speech. The therapist gave a great summary after each session on progress being made, goals for the future, and what we could do at home to support progress. Perhaps most importantly, our child had a great time working with his therapist, Ms. Jaime. Indeed, he loved his time at Crossroads so much, that he did not want to stop going, even though he had already addressed the issues that brought him to Crossroads! What more could you ask for? read more

My son is 2.5 years old and has been working with Alexa for the last 6 months. When we first started working with her, my son spoke only a few words. He now is stringing 7+ word sentences together! My son looks forward to his weekly appointment with Alexa and is always met with great excitement from her at the start of each appointment. Alexa is incredibly patient, kind, and very knowledgeable about the ways to increase my son's speaking abilities. She also has been very accommodating with switching speech appointment times due to our changing schedule. I would highly recommend Alexa to any parents who think their child may need additional speech therapy. She truly has been wonderful to work with. read more

I highly recommend this business if your child needs speech therapy or writing tutoring. They were so responsive when we needed to get our daughter started in speech services.  Later, I mentioned my older son was struggling with writing and I didn't even realize that was something a speech pathologist could help with but we received so much support there too. Goals were appropriate for both my kiddos and we were matched very quickly with our speech path Abby.  Even though sessions are on zoom, Abby makes it fun and engaging for our daughter.  She is punctual, kind, warm, and friendly!  Our daughter is making very good progress and we are so pleased. read more

Katie has been an absolutely fantastic speech therapist to our 3 year old son. The one thing we were initially concerned with was finding someone that 3 could relate to and enjoy spending time with. Nothing is worse than having a threenager who hates an activity and/or person, telling you NO every 30 seconds. Well that wasn't the case here (pause for shock and awe). 3 loves when Katie comes over and even more so, hates when she leaves. She has done a fantastic job of getting him to practice and still feel engaged in fun. Numerous friends, family members, and even my wife and I have noticed a marked change in our son's speech and very few things he says come across as a "huh" moment. We get homework after every session, a breakdown of how he did, and Katie really spends the time to review things with us so that we know how to manage our behaviors around his learnings. This continues to be a great relationship and we couldn't recommend Katie enough for your son/daughter. read more

My daughter worked with several therapists over the course of several years at Crossroads and they were all amazing. Specifically Katie and Alex. My daughter was about 8-9 when she was receiving services, and Katie and Alex were both so great about finding age-appropriate activities for her to do while working on her speech. They truly got to know her (even online) and made sure to do things that fit her interests. The highest praise I can give (aside from the fact that my daughter's speech has improved dramatically) is that when it was time for speech, she ran to the computer with no complaints! From my daughter: Alex was really fun to be with and I was actually happy to go onto speech with her! Mom again: (She said all that with perfect speech!) read more

Alex is an excellent speech therapist . My kid started with her at 19 months old. My son is doing so much better with her helps. The office is friendly and their schedule are flexible . Alex is amazing and listen to you. I highly recommend this therapy , Specially, with ALEX. Thank you, Crossroads Speech Therapy. read more

Do not look further, Crossroad Therapy is the best hands down. No words can describe our great experience with Katie, Ellie and Courtney. My 3 year old son had delays in speech and cognitive function. Before crossroads, he would just use sign gestures such as point at something he wanted or just nod his head instead of saying yes. We struggled to understand him at times and worried that he'd continue to be delayed. We had him work with a speech therapist in the past for a few months but unfortunately that did not help at all. His pediatrician recommended we try therapy again. My husband looked up therapists in Chicago and after speaking to Katie once, we knew we had to go with Crossroads. They made the starting process so easy and quick that within just a week we had our first session. Here we are, only a month after starting and my son speaks sentences at a minimum of three words on his own. Honestly, can not believe the difference and can not thank Katie, Ellie and Courtney enough. We hope to continue working with them and as previously said, do not look further. read more

As both an educator of 20 years and a mother, I highly recommend Crossroads Speech Therapy for their exceptional services. Our son struggled with speech issues, and when I brought my concerns to Crossroads, they made the screening process easy and informative, talking me through what sounds my son should have mastered given his age, and how speech therapy could help him learn to articulate sounds that were proving difficult for him. Ms. Jamie, his instructor, established a fantastic bond with our son from day one, making each session enjoyable and productive for him. Our son didn't see speech therapy as work or a punishment, but instead looked forward to his time with her each week! Ms. Jamie created a positive learning environment, with an effective blend of skill development and practice, combined with engaging games that allowed him to practice his skills in spontaneous speech; this balance kept him motivated and growing. The time and money we spent on this therapy has been invaluable, and we're so glad we worked with Crossroads, as our experience with them from start to finish has been entirely positive. Our son has made significant progress, which has allowed him to develop his articulation and ensure that academically he is strong with his reading and writing skills. Crossroads provides an excellent experience with dedicated professionals who truly make a positive impact on the children they service and their families. read more

We had great experience working with Elnaz for our son. She took our feedback on areas which need improvement and incorporated those in games and taught home those concepts. Highly highly recommended! read more

I had a good experience with Crossroads when my 2 month old was having trouble feeding. The Owner Katie was very courteous and got me in quickly. Speech therapist Ellie was thorough and provided great feedback towards productive feeding habits. Both seemed genuinely invested in my daughter's welfare. I will go back to them if we run into issues in the future. read more

Alix at Crossroads was a delight to work with for my four-year-old son. He was so happy every time he got to work on his 's' and 'l' sounds with her and looked forward to his sessions with her. She did a great job. Would strongly recommend this organization. read more

The Crossroads team made what can be a somewhat harrowing experience very seamless and easy for our family. The flexibility, convenience and professionalism of Katie and her team is top notch. My son's instruction with his therapist Alix has been nothing short of wonderful - we all adore her and my son has improved his speech leaps and bounds in the past year working with her. I would highly recommend Crossroads for any speech therapy needs. read more

My pre-k son has been working with Alex over Zoom this year. She is wonderful! She keeps his attention by using different games and activities. I was hesitant to do speech therapy over zoom, but Alex has been so great. My son's speech has really improved with Alex's help and I highly recommend her! read more

Worst service, communication, and professionalism I've ever experienced. If you're thinking about using Crossroads for your child's speech therapy needs you should strongly reconsider. My child was being seen by this group for months for speech and food aversion therapy. The speech part was particularly disappointing because no only was there hardly any progress made in the months of 2 weekly sessions, they routinely switch therapists and you get charged charged per session for a "new assessment" with each new therapist and it's basically a loss of the actual therapy the child should be getting. That brings me to the food aversion therapy we were told that they have expertise in. We let them know that we want food to be the focus of our child's therapy going forward and it was never once touched on other than them reporting to us that he doesn't seem to like certain foods and there is no way of really knowing why. After about a month of nothing happening towards our goals I asked for an update to which I was responded back to by the very rude and emotionally unstable owner, saying that she doesn't appreciate her methods being questioned and that she was dropping our child from their care. So not only did they rip me off of thousands of dollars, they also put my child and our family in a very difficult position of having to find a new therapist and go through the entire process again. I would highly encourage anyone who has their child's best interests at heart to find anywhere else to take them. read more

My nearly 3-yr-old son has been working with Ms. Stacey for about a year and we cannot say enough good things about her. She helped identify his tongue-tie early on in their relationship, which was significantly preventing his speech from developing. Once we had that removed, his speech has taken off with the ongoing help of Ms. Stacey. She tailors her coaching to meet his needs every week and continues to push him to get even better. She comes to our house with a positive attitude every session ready to dive in. If she had a terrible day, we'd never know It. She also gives my husband and me the tools to help our son continue to grow between sessions such as worksheets and games to play that facilitate learning. It is clear she loves kids and especially loves helping them succeed. We're very blessed by and thankful for her! read more

We really enjoyed working with Crossroads and our therapist, Alex. Our two year old's speech improved dramatically with their help! Alex came to our house to provide assistance and was very good with COVID precautions, wearing a mask (along with myself), taking our temperatures and keeping hands and toys clean. Alex was excellent at using toys and games to draw my daughter out to talk during their play sessions. Equally as important, she taught me many techniques to use in our subsequent downtime in between sessions. We are very grateful for Crossroad's help! read more

We have had a fantastic experience with Katie, who was focused on my 1st grader's pronunciation of s's. Katie made speech therapy an activity my daughter looked forward to, communicated clearly with me along the way, and has helped my daughter progress and advance her speech at a brisk pace despite losing in-person lessons due to COVID-19 this spring. read more

Katie is a pleasure to work with and is a complete professional. She gives the kids exercises that are not only tailored to their needs, but actually get them excited and are fun for them to work on at home. The progress has been beyond what I thought was possible, and working with Katie has made a huge difference! I highly recommend Crossroads to anyone in the Chicago area looking for a Speech Pathologist. read more

Katie is wonderful! From the moment our daughter began working with her, Katie proved herself to be accomodating, communicative and with a planned end goal in sight. We experienced progress quickly and notibly, and received weekly constructive feedback that enabled us to work on set goals in between visits. Our daughter loved working with Katie because she is so supportive and always makes therapy sessions fun, which resulted in making huge strides well within a year's time. Katie even gave us the huge gift of scheduling flexibility when our son was born and we needed to rearrange sessions. We are forever grateful for all she has done for our daughter and family. read more

Katie has been an amazing speech therapist for our 4-year old daughter. She was very focused and deliberate in working on the most challenging sounds and letter combinations for our daughter, and she made it an extremely positive experience for her. My daughter has made significant improvement in a short period of time. Katie made the entire process so easy for us. She is extremely professional, responsive and knowledgeable. In addition, she was very flexible and accommodating in terms of time, place and level of interaction for the therapy sessions. I would highly recommend Katie and Crossroads Speech Therapy! read more

Alex at Crossroads Speech Therapy is amazing! Our son, Noah, began speech therapy at about 20 months and in just a few short months, his progress has been incredible. He went from saying only about 3 words (mama, papa and key) to speaking in full sentences and saying 3 syllable words. Alex was very patient, kind and effective in her approach, really tailoring each visit to Noah's needs and making the lessons fun and interactive. She also took the time to discuss his progress with us, so that we understood what needed to be worked on in between visits. Alex gave us great tips on improving his behavior from eating to sharing to playing, as well. He even starts cleaning up his toys the moment she arrives! Noah now expresses himself and communicates so well that he has actually been discharged and today was his last day. We will really miss Alex, but will continue following her lessons and are grateful to have had her as our son's therapist. If you're looking for speech therapy services, we highly recommend Alex and Crossroads! read more

We choose Katie from a list of several speech therapist provided by my son's school when his teachers suggested we get him evaluated. Katie was so warm, welcoming, patient and fun that my 4 year old looked forward to going and thought it was a special outing for him. We noticed improvements in his speech even after the first session and he used the tips and tricks Katie taught him in his every day conversations. Katie is a very talented therapist who is super easy to work with and gets results. I would recommend Katie to anyone looking for a speech therapist, especially those with preschool age kids. read more

Katie with Crossroads Speech Therapy was perfect! We had some very specific issues we wanted her to address with our seven year old, and she did it very efficiently, while making it fun for our daughter. Our daughter looked forward to their sessions, and did not complain at all about doing her "homework." She was sorry when we told her she didn't need any additional therapy. Katie was also super flexible with our ever changing schedule, for which I was very grateful. read more

Katie at Crossroads Speech Therapy is amazing. She relates well to kids and gets them to want to do speech therapy. In the six months she has been working with my son, not only has he learned the coping skills necessary to stop stuttering, but he has been able to apply these same skills to other anxieties in his life. Katie is incredibly flexible--she's willing to come to our house, go to my son's school, have us at her house--whatever is easiest for all of us. I cannot recommend Crossroads enough. read more