It took over 6 months to get bills resolved for two visits. No one at this location could…read moreintelligently answer questions regarding billing nor could their billing department. The lying and ineptitude was so appalling that I finally needed to have a conference call between the insurance company and speech therapy to resolve the fact that my insurance provider was never billed. For 6 months I was asked to pay for the whole bill. Why? Because my insurance provider was simply never billed. On a brighter note, the speech therapy was even worse. They want to have one on one sessions with your children without any parental oversight. Why? So they can bully your kid behind closed doors. Nice to your face, another thing behind closed doors.

This business performed additional services without getting approval for the additional fees…read more They did not communicate about extra services added to the evaluation. They did not communicate about extra services added to her therapy. They did not offer a choice for receiving full time of services being billed. Their fees are also higher than comparable places, but adding the surprise "extras" without approval is in my view a real scam move. When I contacted their billing office to ask for a breakdown of their cost, I was meet with someone who was very defensive and ignored my request. A couple of phone calls later, I finally received an explanation of cost. From an ethical standpoint, it is very concerning how they charge. In my experience they showed me that they had a "don't ask, don't tell, just send the bill" attitude. If you go here, make sure you get a breakdown, IN WRITING, BEFORE YOU DO ANYTHING!

Business must be good because they've expanded to Evanston. While amazing for them, I was bummed to…read morehear that my daughter's physical therapist, the fab Leida, was going to the Evanston location. We had the choice of staying with her or trying a new therapist named Marcy. My initial reaction was to go with Leida because spending an hour with her had become one of the highlights of my daughter's week. However, the more I thought about the dreaded Evanston traffic (especially at the time of our appointment- 5pm) I thought staying in Highland Park would make more sense. And so we decided to test out Marcy. It turns out my daughter enjoys spending time with Marcy just as much as she did with Leida. It probably didn't hurt that Marcy quickly picked up on her love of all things princesses and pulled out the princess puzzles, books, etc from day one. My daughter greets her with the biggest smile every week and can't wait to tell me about all the fun things they did together on the way home. And most importantly I've seen lots of great progress as I've watched her jump and climb higher (perhaps a bit too high) than she's ever been able to in the past. Based on the hour I spend waiting/working from the waiting room every week I don't think you can go wrong with any therapist here, but if you're looking for PT I highly recommend Marcy. And if Evanston makes more sense for you Leida is your gal!

Unlike me my son was struggling to become a super gabby person like his mom and dad. Although not…read moretoo worried about the slower development (he spoke just had trouble with word formation) we set up a consult with North Shore Pediatric. The consultation recommended some additional 1:1 with a therapist..an amazing therapist but more on that later. Although not worried about my little buddy I also wasn't going to stick my head in the sand and ignore a potential problem so I quickly got on-board. Next step was my wife crying in the waiting room as our not yet 3 yo went in for his 1:1, full disclosure I wasn't there or would have been a blubbering mess!! Then my son starts talking about Ms. Meghan who I assume is a new teacher at pre-school..but then he starts asking about seeing her the day before a non-school day and I finally occurs to me to ask my lovely wife who Ms Meghan is??! Meghan is the amazing therapist referred to above (see you didn't have to wait too long!) that my son has grown to love seeing as much as he loves seeing his cat (and that's a lot!!). Of equal, ok of more importance is the development of his language skills. He has made great progress with Meghan's help and I have even less concerns that he will just as verbose as his mom and dad. Thank you Meghan and North Shire Pediatric!!

The therapists are highly skilled and dedicated to the clients they serve. Highly recommend using…read moreSpeech and Language Pathways!

From the owner: Speech and Language Pathways is a pediatric therapy practice offering occupational and speech and…read morelanguage services. Our therapists provide evaluation and treatment for a wide range of conditions including Autism spectrum disorder, Cerebral Palsy, Down syndrome, developmental delay, and children with complex communication needs. Speech-Language Pathologists treat a variety of communication conditions including apraxia of speech, phonological and articulation disorders, oromyofunctional disorders, and expressive and receptive language disorders and delays. Our speech-language pathologists are PROMPT trained and credentialed Early Intervention Providers. Our occupational therapists provide individual sessions as well as integrated co-treatment with the speech-language pathologist to address fine motor and sensory integration needs.

Ms Ewa has been amazing with my son. He started off only army crawling and is now running. We are…read moreso thankful for her.

We were regular patients almost a year, and didn't have any problems until Monday December 2,2024…read morewhen I got surprised bill for " non showing fee" for my twins. Last Monday November 25 I called at 8 AM to notify patient coordinator that my babies are sick and we have to cancel our 3 PM appointment. In an hour I received 2 reminders about our upcoming appointments, so I called again to make sure the care coordinator really cancelled my appointments. I was assured that she cancelled and these reminders I got are came automatically. When I asked Why I have to pay "non showing fee" the care coordinator named Des'Ree said I had to notify her 24 hours upfront. Ok, how I can predict all sickness which can happen with 14 months twins? I notified her 7 hours upfront as soon as possible.To say that I was angry is to say nothing. In October the same care coordinator charged me for 30 minutes sessions as a one hour session. So in that case I also didn't get any clarification. I want to say that with previous care coordinator we did not have any issues. She always greeted us compare to a new lady who never say any kind of greetings for me or for babies. I guess small kids deserve a little "care" .At the same day outstanding balances were removed from both accounts. One day later these "fees" appeared again on my babies accounts. I tried to contact with any manager of this facility,however nobody has responded yet.So sad that I have to write this review when I had so positive experience with our Amazing Doctors!

Both of my kids see Ellie with Crossroads and LOVE her. Besides just being a constant, positive…read moreperson in their lives that they look forward to seeing each week, both of their speech has grown exponentially! Can't say enough good things about her and am really grateful that we found her!

Our son had speech therapy for a few months with Katie at Crossroads and it was a great experience…read more Our son loved meeting with her! I think they did a lot of games and playing which tricked him into learning. :) Katie was very responsive to us with frequent reports and we would occasionally do phone calls to discuss progress. You could tell she loved working with our kiddo and was very helpful in suggesting how we could support his progress at home. Thank you Crossroads and Katie for helping our child!!

Step Forward Therapy is a wonderful place for pediatric therapy support. Our son has gotten OT…read morethere starting in late 2020 for 18 months. We also have started going back this fall (2022) for intermittent OT support as our son has gotten better, but still benefits from occasional sessions. Our son works with Ms Jillian who is a phenomenal OT. She is kind, funny, warm, and so creative! When she started working with our son, he was starting second grade as a non-writer (but on target with other skills). She quickly figured out he has weak fine motor skills (exacerbated by a previous wrist break at a trampoline park). Honestly, to see his progress over two years later is nothing short of incredible. She makes handwriting fun! Professionally I am actually a speech pathologist and I can tell this is a great private practice clinic. With respect to a previous review mentioning staffing concerns, I would like to share that this is happening everywhere right now (private practices, schools, hospitals, etc). Speech, OT, and PT are in high demand across the Chicagoland area and there are vacancies everywhere (due to shortages in the profession and Covid making those shortages worse). That being said I have not seen or heard of any staffing issues at Step Forward, from the parent perspective. We love it here!

I would advice to completely keep your children away from this place, especially when it comes to…read moretherapies. When we first started, we were happy with our therapy team. Then very quickly, within several months, everyone on our team starting to leave. Our son has Down syndrome so it's important to have him get all three therapies: OT, PT and speech at least once weekly. But we gave them the benefit of the doubt and waited until they filled in the spots. We waited months for a second session per week that was never met because they said their PT wasn't available and unable to fit us in. Well, I just saw that our son's PT was also working the preschool side of their business (which is not a good excuse for being unable to fit us in if they claim to be a therapy clinic). So on top of not having enough therapists for their therapy customers, they have them work the preschool side as well (our original PT had said they worked both, which I'm guessing is a large part of why he left). So this week, our son's "new" OT who had only been there weeks is leaving asap with no heads up with no replacement. This place is disorganized and unprofessional. I've had 2-3 separate people calling or texting me with the same scheduling issues or questions. There is no central manager, and management is non-existent at best. Billing is even worse. Then, because we felt we had to leave because they couldn't meet our son's needs (and this was the third time we were told to wait for a therapist replacement in less than a half year), they sent an email demanding remaining balance due within a week because we were "no longer clients!!" I've never been treated so poorly and unprofessionally by a clinical office ever in my life. That is not how billing should work because they haven't even finished filing claims for therapy services through our insurance. Plus, they never answered my questions on why billing amounts ranged so differently by even over a hundred dollars for the same services. I'm not an expert in billing, but their billing manager Jackie should be fired for treating families so poorly. I even tried to work out a payment system with them when our HSA funds each pay period (so the balance would be paid in a couple of months), to which she replied with a demand that full balance be paid immediately (in 2 days, no less) with full payment due immediately as soon as they process the insurance claims. I have a lot of medical issues, and I even delayed my insulin pump and diabetic supplies and stretch them further to make it a priority to pay their clinic. It's like they act like some loan shark mobster group or something in the way they demand payment. I've never seen a clinic act in such a way. And if it's due to desperation because they are so poorly managed (I don't know why else they would act this way), then that's even more reason to stay away. So if you are looking for a therapy clinic or even a preschool with consistent staff who treat their clients respectfully and professionally, my advice is to run away as fast as possible.

This place rocks!!! While it's only been our third visit, Sophia (my daughter, gtube dependent, cp,…read moreautistic) has made so much improvement! Our feeding therapist teaches my husband and I the necessary techniques to get our daughter ready to finally eat by mouth! These people are magical!!!

From the owner: We are a Pediatric Multidisciplinary Feeding and Swallowing Clinic. We employ Speech-Language…read morePathologists, many of whom specialize in Feeding Therapy. We have Occupational Therapists and Physical Therapists on staff so that we can evaluate our patients with a holistic approach. We work with professionals in the area including GI specialists, Pediatricians, and Social Workers. We perform home-based, facility-based, and clinic-based therapies throughout the Chicagoland area. We also offer teletherapy services remotely.

Central Speech & Language Clinic, Inc is a great place to get your child up-to-speed on their…read morespeech. Our 4 year old has been attending sessions for almost a year now and he has made great progress. Their virtual learning sessions in place due pandemic are just as effective, interactive and fun, as in-person sessions. We absolutely love miss Katie and miss Jen. Their creativity and dedication are very much appreciated by us, parents. We strongly recommend this place for all kiddos needing help with their speech. Thank you Mom

I can't give them enough praise! Jen and Karen are just amazing. If you are looking for a…read morewonderful and caring speech pathologist, give them a call! They go out of their way to work with you and your child. They are clearly there for the clients!

I met Sonya through other people and found her to be very personable, dedicated and passionate…read moreabout her work. She is a true self starter, organized, structured and is a true professional. She is a mother as well and I have seen the patience with her children that clearly applies to how she deals with her clients. I highly recommend her.

I am a speech-language pathologist for the Chicago Public Schools. The parents of a student that I…read moretreat for a language disorder in school were seeking additional outside services and asked me for a recommendation. I referred them to Sonya at Lakeshore Speech. They have reported being very happy with the therapy sessions thus far. She is very professional, explains what she is doing and gives them advice on how they can work with their son at home to support what she is doing in therapy. I, too, am very happy because she communicates regularly with me, so we are able to coordinate our therapy for the maximum benefit of the student. He is making wonderful progress. Sonya has informed me that she also works with adults, and judging by her professionalism and background, I am confident that she is simply a talented therapist all around. I can and will continue to recommend her to anyone who is looking for a speech-language pathologist.