I be in this pediatric 15 years and it's loving doctors and nurses docter gronly he it's the…read moredoctor for my 3 kids really nice doctor

Here's the thing to know about PHA--you will wait a LONG time to see a nurse and you will get a…read moreLONG time with a really excellent doctor who listens to you and makes sure every last question is answered. I'm not sure if those two things are related but that has been our experience for the last 8 years with 3 kids. Seriously--bring a notebook and don't plan to get out of there within 60 minutes. Dr. Shakir and Dr. Gronli are our great favorites, but each doctor we have interacted with at the different branches has been very good, and I think most or many at West Chicago are bilingual. Biggest tip: the West Chicago location does not have its own phone number. You will be directed to the main office location in Naperville which is extremely busy. Two hacks for avoiding the long wait on hold: --Schedule your next checkup at the end of each visit (obviously) --Start a conversation via text in order to schedule an appointment or get a call back from a nurse with the main phone number. I didn't know this until another patient's parent told me because it is not well advertised, but it saves a ton of time. Would not hesitate to recommend this practice to anyone. Five wholehearted stars

I have been taking my daughter here since she was born. We see NP Christine and she is awesome…read more She's patient and takes the time to explain things, and listens to our needs. She offers great advice and she is always well informed. The other Doctor here is Doctor Han, who is a good Pediatric doc, but he has an accent so it is a bit more difficult communicating. Although, kudos to him, he does take the time to get his point across. I remember during an early baby appointment he drew us a diagram on the bed tissue paper, hehe. It was very helpful. The office is clean and the rooms are kid friendly with wall stickers everywhere (different theme per room). They usually have some cartoons or kid show playing in the lobby. The hours are good, open Weekdays and Saturdays. Kids can get a sticker on the way out, and getting an appointment is generally pretty quick. The staff is friendly and great with kids.

Very unprofessional and terrible experience overall. Do not recommend this place not even for my…read moreenemey. Save your time and go somewhere else that is actually clean. Dr. Sang doesn't even speak English, to even understand what he is saying. To top it off, does not take responsiblity for incorrect results, causing panic in families.

Their policy is to have you arrive 15 minutes before your appointment time only to make you wait…read morefor 30-60 minutes in the waiting room. This has happened to us on several occasions and has gotten to the point of us deciding to go elsewhere. BTW, I'm writing this while I sit here in the patient room with my daughter still waiting to see the doctor for over 45 minutes.

Most of the negative reviews on here are five years or older. I would like to think that this…read moredoctors office took a 180 turnaround. I have been coming here for almost 6 years now. It's the only pediatricians office I've ever taken my kids to. I absolutely love the staff, they greet you at the door they help you carry things to your car if you don't have enough hands. And I think the doctors at this office are more than understanding and they go above and beyond to take care of their patients kids. I see Dr. Michael O'Donnell and he is absolutely fabulous. He takes the time with each patient to make them feel special and takes their needs into consideration. One of my sons's a little bit below the spectrum, Dr. O'Donnell well demonstrate things to his stuffed animal before he does them to him. Extremely sweet and caring, I wouldn't want to take my kids anywhere else. I read all the nasty reviews of this place but like I said I'm pretty positive this place did a complete 180. Please don't let the negative reviews turn you away. We live all the way in Woodstock we drive to Schaumburg whenever we need to go to the doctors office. And for the negative reviews saying that sometimes they have to sit on hold when they call that happens everywhere. But I've never had to sit on hold for longer than 10 minutes and that's only when they are extremely packed usually around vaccination time.

I've been bringing my kids here for years with no problems -- until this week. Because of the…read moregovernment shutdown, my newborn's insurance hasn't activated yet. The DAY before his 2-month checkup, the billing department calls to tell me they won't see him anymore until it becomes active. I explained the situation, reminded them my older child is insured through the same plan, and even offered to PAY OUT OF POCKET. Their answer? "We can't see him without active insurance." For a WELLNESS visit. For a newborn. I couldn't believe how little they cared. No options, no effort to help, nothing. Just "no insurance, no visit." Thankfully my baby wasn't sick, because apparently they wouldn't have seen him anyway. This whole situation was completely out of my control, and the lack of compassion or common sense was unbelievable. I've never felt so dismissed by a medical office. I've already switched to a new pediatrician who actually prioritizes patient care instead of hiding behind insurance policies.

Doctors Elie and David are amazing. However their staff is in adequate and not professional. Your…read moreoffice is only as good as your front line staff. The reasons behind the one star review. My daughter needs to take medicine she's a newborn and needed a refill. Monday The original prescription was sent over but not filled due to the dosage changing. Called them back to have the correct dosage sent over and I don't believe message was ever relaid to doctors or they might have been gone for the day. Tuesday Called later afternoon to request status of refill being sent over. Was told doctors out of office due to Jewish holiday and to call back the next day. We were never told that doctors would be out of office and never given an oncall number to get script corrected. Also, no notes in our daughter's file from the call on Monday. Wednesday Called first thing in the morning to talk to doctors. Was told doctors were still off for the holiday, which didn't make sense in why we were told to call the day before. We were now told to call the other office location tomorrow as doctor was going to be there. Also, there still were no notes in our daughter's file of what needed to be done and still no oncall number provided. Thursday Called again (second office location) first thing Thursday morning. Explained the situation all over again as there were no notes in the file. Was told we should of called the (original office), which we then had to explain again the situation. Script was finally sent over correctly to be refilled. Due to the inadequacy of the staff we decided we were going to leave this practice. I called to have the records sent over to the new practice. I was told I can come in to fill out the request form or I can email them. I asked to be emailed the form, so I could fill it out and send it back. They told me they couldn't send over the form and just write it on a piece of paper. They also do not have the forms on their website. I call the new practice 8 days later to find out medical records haven't been received. Call here again to find out they didn't see the email/overlooked it. Even though I told them I was sending it the same day I got off the phone with them. Explained I need records sent over that night or following business day as daughter has appt at new practice in two business days. Following business day no medical records at new practice. Called them again and they still have not sent over the records. Was told their fax was not working. Finally get a call back and it magically worked. It took 11 days and multiple calls to get the records to the new practice. Needless to say the front office brings this office to one star.

We have been taking our children to Ad Park for 18 years, and are in the process of leaving the…read morepractice. They have zero compassion for extenuating circumstances which can happen, and require canceling an office visit with less than 24 hours notice. This has happened twice in 18 years, and they will not budge one minute, and will charge a penalty. Billable hours are their highest priority; the safety and welfare of your family is a distant second. It's a shameful way to operate a pediatric medical practice.

We have been coming her for years! Since my first born was a newborn! But recent years. I feel like…read morelike it's different . We usually feel rushed and questions are always a minimum. My daughter had a 102 fever was worried that she had the flu! So I called their office to see if I can talk to a nurse. I proceed to tell the nurse what's going on with my daughter mid sentence she cuts me off, ask what her last name is.. and then I wasn't finished explaining she cuts me off again and says you have an appt tomorrow with the doctor! I didn't even ask to see the doctor, I was just asking and or seeking advice about my daughter. I just did not appreciate that. Otherwise the facility is nice and clean and have cute decors but they need to change something! I feel as if they don't really care

Dr. Santi was a great doctor -- nice, friendly and thorough, but, *sniff* he left us!…read more He is no longer at: Minooka Healthcare Center 201 S Wabena Ave Minooka, IL 60447 (815) 467-1518

"Angel M" is incorrect, Dr. Santi is at: Cornerstone Medical…read moreGroup 2001 Gary Ave, Ste 110 Wheaton, IL 60187 "Angel M" must be speaking of the practice he was at. The building on 2001 Gary Ave. is fairly new and FILLED with different medical offices. He is affiliated with Cornerstone Medical Group. They have 3 different office locations. He works at both the south Wheaton one and north Wheaton office. Just wanted to clarify that. AND Dr. Santi is an amazing Dr. Great with the whole family!

Dr. Farhana is compassionate and very thorough. I've been seeing her for the last 4 years for both…read moremy kids and would highly recommend her.

The doctor is very informative and she takes her time, which I like…read more She seems like she's new . I gave it 3 stars because of the girls at the front desk are really not that happy to there. And that let it show. One day I called and she picked up the phone sounding like she just got out of bed. They need a pick me up, maybe some coffee or a raise. something!

By far the worst experience ever! We decided to come to…read morethis pediatrician because he was the only one available at the hospital when I gave birth plus he had told us that my OBGYN doctor was really good friends with him, but little did we knew that on my baby's first appointment we came to find out that the office was so little and dirty, the first thing that we heard from doctors mouth was to put our baby in 2 insurances so she can be covered. We had to correct him multiple times on how old my baby was, plus he told us she was under weight and told us to come back the following week. My baby was only 8 days old and she wasn't under weight at all. He also measure her wrong and told us she had measure 19 inches when she was born 21 inches. When I went to my follow up appointment with my OBGYN doctor, I mentioned this doctor to her and she also told me that she had heard from multiple parents the bad experience they've had with this doctor as well. I do not recommend taking your baby's into this office. In fact we took our little girl to Northwestern Medicine and it was 100% much better!!

My son has been a patient of Dr. Jabri's for a few years now. He's very patient, accommodating, and…read moregreat with kids! He puts kids at ease right away w/ his "stethoscope furry pal" :)