I warn all disabled or isolated people to avoid this hospital at all costs. They are not trained…read morefor it and my last nurse engaged in patient abandonment without care. I called the hospital after to advocate. It took 2 weeks just to get a call back, and that was only after escalating to the head of a department (which since then they've made impossible). No one answers the phone, you must leave a message, and no one you call returns phone calls without an escalation, so you can see the issue. They promised a meeting with staff to address the issue of their having *NO* way to provide medication to someone who is unable to get to a pharmacy that day. This is a problem on 3-day weekends where their patient pharmacy is closed. The nurse told me I couldn't get a ride home either. I had to teach her how that worked, and she insisted on doing it in a way that I knew would not work, and it didn't. If you're disabled avoid this hospital like the plague. Then I got a bill and to get it sorted, because they assured me it was my insurance carrier's issue, took over 8 hours on the phone, on hold for 40 minute periods at a time. Turns out someone didn't read my insurance carrier's EoB, coded the payment wrong, sent me a bill, and wasted 8 hours of my life, and no charge, so it is like they are getting a free employee for a day to do what their employees should have done, and also to supplement a call center with regular wait times of 1/2 hour or more. This used to be a good hospital. Current ownership and management and inability to proper staff this hospital makes it extremely dangerous.

Military Members and or people who would like to be treated fairly and like you are a human being…read morenot a dollar sign. Do not go to this facility for ANYTHING but specifically mental health. They give 0 f*cks about your personal life and only care that your insurance pays them. They have high standards for their patients and do not follow any standards themselves. I will vehemently be making sure anyone I know or anyone who I can reach will never step foot in this facility.

There's "good". There's "great". There's "ELITE professional" and that is what Dr.Weems is. The…read moremost thorough in house exams. She follows up immediately after each visit. She is always responsive and available no matter the hour. She is the most well networked doctor I've ever met. My daughter needed to see a plastic surgeon for a birthmark removal and I had trouble getting an appointment. Dr. Weems called the surgeon directly and I had an appointment the next day. I have many more stories like this highlighting the ways she's saved us. Best investment and decision we've made! We only have the best things to say!

We used Dr. Weems for over three years, but sadly it's been a complete waste of money. She's never…read moreavailable to see our child and will only communicate via an "app" -- but usually just to send best wishes for your child's recovery after someone else treated her. Weems has no privileges at suburban hospitals, and has no relationships with any specialist and no ability to get you in any sooner than if you cold called on your own. Most recently, she ghosted us when we asked for post-surgical pain meds for our 11 year-old who had a laceration so deep the tendons in her hand were visible. Ghosted! You can get equivalent or better care at an urgent care clinic from a non-doctor. without having to spend thousands per year for nothing. Not a "concierge" doctor at all, save your money.

I have been taking my daughter here since she was born. We see NP Christine and she is awesome…read more She's patient and takes the time to explain things, and listens to our needs. She offers great advice and she is always well informed. The other Doctor here is Doctor Han, who is a good Pediatric doc, but he has an accent so it is a bit more difficult communicating. Although, kudos to him, he does take the time to get his point across. I remember during an early baby appointment he drew us a diagram on the bed tissue paper, hehe. It was very helpful. The office is clean and the rooms are kid friendly with wall stickers everywhere (different theme per room). They usually have some cartoons or kid show playing in the lobby. The hours are good, open Weekdays and Saturdays. Kids can get a sticker on the way out, and getting an appointment is generally pretty quick. The staff is friendly and great with kids.

Very unprofessional and terrible experience overall. Do not recommend this place not even for my…read moreenemey. Save your time and go somewhere else that is actually clean. Dr. Sang doesn't even speak English, to even understand what he is saying. To top it off, does not take responsiblity for incorrect results, causing panic in families.

I've been seeing Steve for years. He's very flexible, caring, & down to earth. Also the front desk…read moreis great too! Especially Tara. She's so welcoming & funny. Would totally recommend

10 Stars! I had an appointment and they had me as a new patient so I had to fill out all the…read morepaperwork. The lady at the front desk was very nice and extremely helpful. Before I could even sit down to fill out the paperwork they were bringing me back to an exam room. So I waited like, zero minutes! The nurse doing the vitals was very friendly and very fun to work with. She took all the stress out of the appointment. Dr. Steve was awesome! Very calming, and listened to my issues. Dr. Steve and I talked about my problem and generated a solution, more like we were a team working together. I liked that. And they have the My Chart App. that was awesome because the flu shots that I've gotten an Walgreens were automatically loaded into the app. That's pretty cool. I was out of the office probably in less than a half an hour. This will sound weird, but I can't wait to get sick again to go back. They gave me better service that I've gotten in some five star restaurants.

Extremely unprofessional. Twice now I've prepped for a procedure that they've cancelled same day…read more I'm never using adult healthcare again if possible.

DULY Bartlett Lab. What is the deal with the rude, uncaring atmosphere in this Lab? Every time I…read morego, they ignore until you're in their face. They are trained 'Professional Phlebotomists' - but give off that they absolutely HATE their jobs. Zero compassion while jabbing your arm (especially when it's clear you have medical issues!). Your are a dam LAB- your immature, insensarity makes patients RUN to any other lab. Do you not realize how difficult and traumatic getting 'blood drawn' already is for a lot of humans?? Don't make it WORSE!! Wow, I wonder how it is when YOU have to go get blood panel done?!

Horrible front staff. Wanted to make an appt for my daughter who has been a patient for 18 years…read more We have never cancelled an appointment we scheduled with them. Their new policy now is we can't make an appointment until the day you need to see the dr?

I had an extremely disappointing experience with this pediatric clinic…read more At my newborn's first appointment, just two days after being discharged from the hospital, Dr. Michael O'Donnell examined my baby. My baby had been delivered with vacuum assistance after a difficult labor lasting more than two hours, which resulted in a small scalp abrasion and some temporary head molding. Every doctor and nurse at the hospital had reassured us that the injury was healing normally and that everything looked fine. However, Dr. O'Donnell told us that our baby needed to go to the emergency room immediately and suggested the situation could be very serious. As new parents, this caused enormous stress and panic. We dropped everything, rushed to the ER, and after a full evaluation, we were told that there was nothing seriously wrong with our baby. The entire ordeal felt unnecessary and created significant anxiety during an already difficult postpartum period. What was even more frustrating was the behavior of the front desk staff. When we brought our newborn in for an early pediatric visit, the staff refused to allow the appointment because our baby did not yet have insurance (she did not have Social Security Number as she was not even a month old baby at that time). Any parent of a newborn knows that obtaining a Social Security Number takes time. Despite this, the staff insisted that our baby could not be seen. Only after escalating the situation did a doctor step in and confirm that the appointment could proceed normally. This experience made me feel that the staff either lacked proper training or did not understand standard newborn insurance procedures. The doctors may be knowledgeable, but the unnecessary emergency referral and the extremely poor handling by the front desk left me with little confidence in this clinic. New parents deserve accurate guidance, professionalism, and compassion! NOT confusion, stress, and obstacles to receiving care.

Your front staff is fantastic! Kathy and the other girls were helpful when my son who goes to…read moreschool out of state decided to tell me last minute he needed a refill on his script. I wasn't an emergency but Kathy treated it like an emergency and let me know when things went through for my son. I am forever grateful for her and the staff for calming me down and laughing at my silly jokes to help me through this stressful situation. This is why we LOVE coming to this practice!

This pediatrician office is quick and reliable. I've been to other pediatricians affiliated with…read morebig hospitals and even attempted to go to a local private practice and I've never received the same level of service or care. We typically see the nurse practitioners and they have all been awesome. I've seen two doctors and one was fantastic- the other I'll make sure to never schedule my kids with again. They're great at same day appointments. They fit my kids in quickly, and they also work to schedule them for same day visits. I'm very impressed with how our kids are talked to and taken care of by majority of the providers at this office.

We love midwest speech therapy! We have been coming since 2022 and always recommended them to our…read morefriends and family!! Both my sons love seeing their therapist for speech!

Midwest Speech Therapy has been very helpful in helping our child succeed! They are all wonderful…read morefrom the therapist to the front desk. We are thankful to have found them!