I be in this pediatric 15 years and it's loving doctors and nurses docter gronly he it's the…read moredoctor for my 3 kids really nice doctor

Here's the thing to know about PHA--you will wait a LONG time to see a nurse and you will get a…read moreLONG time with a really excellent doctor who listens to you and makes sure every last question is answered. I'm not sure if those two things are related but that has been our experience for the last 8 years with 3 kids. Seriously--bring a notebook and don't plan to get out of there within 60 minutes. Dr. Shakir and Dr. Gronli are our great favorites, but each doctor we have interacted with at the different branches has been very good, and I think most or many at West Chicago are bilingual. Biggest tip: the West Chicago location does not have its own phone number. You will be directed to the main office location in Naperville which is extremely busy. Two hacks for avoiding the long wait on hold: --Schedule your next checkup at the end of each visit (obviously) --Start a conversation via text in order to schedule an appointment or get a call back from a nurse with the main phone number. I didn't know this until another patient's parent told me because it is not well advertised, but it saves a ton of time. Would not hesitate to recommend this practice to anyone. Five wholehearted stars

Horrible front staff. Wanted to make an appt for my daughter who has been a patient for 18 years…read more We have never cancelled an appointment we scheduled with them. Their new policy now is we can't make an appointment until the day you need to see the dr?

I had an extremely disappointing experience with this pediatric clinic…read more At my newborn's first appointment, just two days after being discharged from the hospital, Dr. Michael O'Donnell examined my baby. My baby had been delivered with vacuum assistance after a difficult labor lasting more than two hours, which resulted in a small scalp abrasion and some temporary head molding. Every doctor and nurse at the hospital had reassured us that the injury was healing normally and that everything looked fine. However, Dr. O'Donnell told us that our baby needed to go to the emergency room immediately and suggested the situation could be very serious. As new parents, this caused enormous stress and panic. We dropped everything, rushed to the ER, and after a full evaluation, we were told that there was nothing seriously wrong with our baby. The entire ordeal felt unnecessary and created significant anxiety during an already difficult postpartum period. What was even more frustrating was the behavior of the front desk staff. When we brought our newborn in for an early pediatric visit, the staff refused to allow the appointment because our baby did not yet have insurance (she did not have Social Security Number as she was not even a month old baby at that time). Any parent of a newborn knows that obtaining a Social Security Number takes time. Despite this, the staff insisted that our baby could not be seen. Only after escalating the situation did a doctor step in and confirm that the appointment could proceed normally. This experience made me feel that the staff either lacked proper training or did not understand standard newborn insurance procedures. The doctors may be knowledgeable, but the unnecessary emergency referral and the extremely poor handling by the front desk left me with little confidence in this clinic. New parents deserve accurate guidance, professionalism, and compassion! NOT confusion, stress, and obstacles to receiving care.

I've been bringing my kids here for years with no problems -- until this week. Because of the…read moregovernment shutdown, my newborn's insurance hasn't activated yet. The DAY before his 2-month checkup, the billing department calls to tell me they won't see him anymore until it becomes active. I explained the situation, reminded them my older child is insured through the same plan, and even offered to PAY OUT OF POCKET. Their answer? "We can't see him without active insurance." For a WELLNESS visit. For a newborn. I couldn't believe how little they cared. No options, no effort to help, nothing. Just "no insurance, no visit." Thankfully my baby wasn't sick, because apparently they wouldn't have seen him anyway. This whole situation was completely out of my control, and the lack of compassion or common sense was unbelievable. I've never felt so dismissed by a medical office. I've already switched to a new pediatrician who actually prioritizes patient care instead of hiding behind insurance policies.

Doctors Elie and David are amazing. However their staff is in adequate and not professional. Your…read moreoffice is only as good as your front line staff. The reasons behind the one star review. My daughter needs to take medicine she's a newborn and needed a refill. Monday The original prescription was sent over but not filled due to the dosage changing. Called them back to have the correct dosage sent over and I don't believe message was ever relaid to doctors or they might have been gone for the day. Tuesday Called later afternoon to request status of refill being sent over. Was told doctors out of office due to Jewish holiday and to call back the next day. We were never told that doctors would be out of office and never given an oncall number to get script corrected. Also, no notes in our daughter's file from the call on Monday. Wednesday Called first thing in the morning to talk to doctors. Was told doctors were still off for the holiday, which didn't make sense in why we were told to call the day before. We were now told to call the other office location tomorrow as doctor was going to be there. Also, there still were no notes in our daughter's file of what needed to be done and still no oncall number provided. Thursday Called again (second office location) first thing Thursday morning. Explained the situation all over again as there were no notes in the file. Was told we should of called the (original office), which we then had to explain again the situation. Script was finally sent over correctly to be refilled. Due to the inadequacy of the staff we decided we were going to leave this practice. I called to have the records sent over to the new practice. I was told I can come in to fill out the request form or I can email them. I asked to be emailed the form, so I could fill it out and send it back. They told me they couldn't send over the form and just write it on a piece of paper. They also do not have the forms on their website. I call the new practice 8 days later to find out medical records haven't been received. Call here again to find out they didn't see the email/overlooked it. Even though I told them I was sending it the same day I got off the phone with them. Explained I need records sent over that night or following business day as daughter has appt at new practice in two business days. Following business day no medical records at new practice. Called them again and they still have not sent over the records. Was told their fax was not working. Finally get a call back and it magically worked. It took 11 days and multiple calls to get the records to the new practice. Needless to say the front office brings this office to one star.

We have been taking our children to Ad Park for 18 years, and are in the process of leaving the…read morepractice. They have zero compassion for extenuating circumstances which can happen, and require canceling an office visit with less than 24 hours notice. This has happened twice in 18 years, and they will not budge one minute, and will charge a penalty. Billable hours are their highest priority; the safety and welfare of your family is a distant second. It's a shameful way to operate a pediatric medical practice.

We have been coming her for years! Since my first born was a newborn! But recent years. I feel like…read morelike it's different . We usually feel rushed and questions are always a minimum. My daughter had a 102 fever was worried that she had the flu! So I called their office to see if I can talk to a nurse. I proceed to tell the nurse what's going on with my daughter mid sentence she cuts me off, ask what her last name is.. and then I wasn't finished explaining she cuts me off again and says you have an appt tomorrow with the doctor! I didn't even ask to see the doctor, I was just asking and or seeking advice about my daughter. I just did not appreciate that. Otherwise the facility is nice and clean and have cute decors but they need to change something! I feel as if they don't really care

We love midwest speech therapy! We have been coming since 2022 and always recommended them to our…read morefriends and family!! Both my sons love seeing their therapist for speech!

Midwest Speech Therapy has been very helpful in helping our child succeed! They are all wonderful…read morefrom the therapist to the front desk. We are thankful to have found them!

Dr. Santi was a great doctor -- nice, friendly and thorough, but, *sniff* he left us!…read more He is no longer at: Minooka Healthcare Center 201 S Wabena Ave Minooka, IL 60447 (815) 467-1518

"Angel M" is incorrect, Dr. Santi is at: Cornerstone Medical…read moreGroup 2001 Gary Ave, Ste 110 Wheaton, IL 60187 "Angel M" must be speaking of the practice he was at. The building on 2001 Gary Ave. is fairly new and FILLED with different medical offices. He is affiliated with Cornerstone Medical Group. They have 3 different office locations. He works at both the south Wheaton one and north Wheaton office. Just wanted to clarify that. AND Dr. Santi is an amazing Dr. Great with the whole family!

The best pediatric clinic, very caring and patient. 10/10 experience from each step of the process.read more

Very great at taking care of my kids. Never seen such a inclusive doctor, that has taken care of…read moreour needs with care and respect.

By far the worst experience ever! We decided to come to…read morethis pediatrician because he was the only one available at the hospital when I gave birth plus he had told us that my OBGYN doctor was really good friends with him, but little did we knew that on my baby's first appointment we came to find out that the office was so little and dirty, the first thing that we heard from doctors mouth was to put our baby in 2 insurances so she can be covered. We had to correct him multiple times on how old my baby was, plus he told us she was under weight and told us to come back the following week. My baby was only 8 days old and she wasn't under weight at all. He also measure her wrong and told us she had measure 19 inches when she was born 21 inches. When I went to my follow up appointment with my OBGYN doctor, I mentioned this doctor to her and she also told me that she had heard from multiple parents the bad experience they've had with this doctor as well. I do not recommend taking your baby's into this office. In fact we took our little girl to Northwestern Medicine and it was 100% much better!!

My son has been a patient of Dr. Jabri's for a few years now. He's very patient, accommodating, and…read moregreat with kids! He puts kids at ease right away w/ his "stethoscope furry pal" :)