It's the last day of my trip.... I really didn't want to do anything healthcare on vacation, and yet here I ended up needing help ... urgent care. Referred by family members who work in healthcare, and after some insurance hurdles (our coverage is goofy!) , I was seen rather quickly, from triage to treatment room, I didn't have to wait long! When the physician assistant came in and assessed me, she felt confident I was going through an asthma flare up (I got a letter for the airline we're traveling with!) . I got a nebulizer treatment, which felt like a spa ;-) feeling so so much better! read more

Physicians Express - Getting a nebulizer treatment. - Family Practice Near Me - Saint Charles, Illinois

Do not come here unless you want slow service in the front and want to wait a hour to get assistance. The lady who walked us back was nice but other than that i would think that this business is an absolute joke. There is absolutely nothing express about this business. I am never coming back. read more

I made an appointment hoping to get some care. It took 20 minutes for the nurse to check me in with my symptoms. After that I waited 45 minutes for the PA to see me in the room. I finally came out to see how much longer only to find the PA sitting at the desk. They forgot I was in the room. Awful experience. read more

Professional and polite. A good place to go as opposed a hospital emergency for issues not believed to be life threatening.

2 stars because they have these beautiful exotic fish in the lobby in such a small tank. Honestly these fish should be in a preserve/aquarium or back in the ocean. They do not belong in a 2 ft by 3 ft tank. They are clearly saddened with no where to go, breaks my heart. It may seem drastic and almost ridiculous to give 2 stars for this but truly. It's not. These fish are on display as if they are a painting or a work of art - they are not. They are living and should be in an anennome. I truly hope the owners of this consider reaching out to sheds aquarium or any other place that would be a good home for them to go to. Otherwise, 5 stars for everything else. The office is clean, the people do a good job at their job and care taking here. read more

Physicians Express - Family Practice Near Me - Saint Charles, Illinois

Booked a last minute appointment, there was a lot of open availability. The front desk staff was kind and welcoming. All of my paperwork was done before hand through a text link, so when I got into the office they didn't need anything from me. The wait for my service was little to none, I was seen right on time. The nurses and doctors were kind, straight forward, and very helpful. They took all my concerns into account. I was in and out quick. They followed up with me a couple days later by phone call, after I called back with a question regarding prescription. They asked about my health improvement and gave me more after care advice. Seriously so helpful and I really appreciate the staff. Definitely recommend read more

I've been here about 5 times for sinus infections. I've never waited more than about 45 minutes but now call and schedule an appointment and the wait has never been more than about 15 minutes. Each time they prescribed antibiotic and Prednisone and it does the trick. read more

I have had a reoccurring sinus infection and today Mike the PA helped me out so much. I just love everyone there . They are so sweet and helpful!! read more

I was asked to take my grandsons to the doctor while they were in my care. We ended up at Physicians Express and they cared for all 3 of us. The desk staff was extremely patient helping me register all of us. The nurses and doctor were very thorough and caring. read more

I wish I could give six stars! A human always answers when you call although you are urged to make your appointment online which is easy enough. I could imagine my elderly parents would have issue with that but I'd imagine they'd make accommodations for those having computer issues. I've been here three times now, all Covid related. First to have the rapid test, then for a chest X-ray, and most recently for an antibody test. Every single visit was awesome. Fast and pleasant at the front desk, and speedy once they bring you back. Highly professional staff of extremely well trained ladies who are doing good stuff for the medical world! I've recommended this place to a couple friends and the only pushback was the online appointment requirement. I'm not sure why we're hung up on that seeing as we spend hours per day online but trust me, it's no biggie. Again, I highly recommend Physicians Express! read more

What a group of kind, compassionate and knowledgeable people. Everyone from the front desk to the nice nurses to Dr. Mark were just wonderful. I'm really grateful for the care I received. read more

Physicians Express is not an urgent care or immediate anymore, despite how it is marketed. We've been waiting for almost 3 hours and still haven't been seen. And not because there's a long line of walk-ins, but because of appointments. Front desk said they schedule appointments every 15 minutes and see appointments before walk ins. So essentially every 15 min someone else gets in front of us in line. We were told there were 2 people in front of my daughter but then 5 people were called back because they kept arriving for appointments. That's fine, but this shouldn't be considered a walk-in clinic then. I've been coming here for acute issues since it opened and am so disappointed in how it has changed. I would have given 5 stars before today but todays visit was absolutely ridiculous. read more

I wish I could take away stars, this facility was so rude and made me very uncomfortable. Every employee was gossiping about other employees and I over heard them just bashing on a new hire. My physician also picked his nose and didn't really seemed to care about his practice. Not a place I would recommend for others read more

In and out fast- it wasn't like they didn't care everyone was virtuous and efficient. Way better then nw convent care - and the fact that Dr Patel took his time to See me was great. I feel very confident with the staff here read more

Our whole family has seen Dr. Patel and we all are so grateful to him for his professionalism and his assistance to help us all feel better when we've been ill or hurt. The whole staff is wonderful, I am especially grateful for Katie for the gentleness and gracious disposition towards our children. The facility is warm and comfortable and very clean. The wait is never long. We appreciate the on premise x-rays too. I am whole-heartedly a Dr. Patel fan and recommend you become one too. read more

Dr. Patel and his team saved my life. One year ago I went in to Physician's Express thinking I had an UTI. After an initial blood test, they told us to go straight to the ER. We found out that day that I had Stage IV Colon Cancer metastasized to the liver and was able to begin treatment immediately. I am doing very well on my continued treatment plan and am now eligible for a special treatment to my liver. I had no symptoms and would never have known this was going on in my body. Thank you for being so careful with my health and guiding us to take this seriously. I had already had experience visiting Physician's Express for minor issues and have always had great experiences.! read more

This place is pretty bad. You know how these reviews are usually from disgruntled customers? Yep, this is one of those. Took my daughter in to get some stitches after she cut her chin pretty badly on a weeknight. Inside is a bit unkempt and shoddy. The P.A. pulled a drawer and it literally fell off the wall. She apologized and said they were remodeling (didn't look like they were remodeling). Process was fine and 3 stitches were put in. Received a piece of paper with some care instructions. Returned 13 days later to have stitches removed and am informed that I was required to bring my daughter back within 10 days. Since we were beyond 10 days they would charge me again for another office visit. At no time was I EVER told this. If they had told me this during our 1st visit, I would have made 100% sure we went back w/in the 10 day window. Nevertheless, I asked what an office visit costs and they either could not or would not tell me. They kept saying "we don't know", "it's a billing/insurance issue", etc. It's mind boggling to me that they could not tell me what was going to be billed for removal of the stitches. Absolutely bonkers. I can't think of any other business that cannot tell you what their services cost. I started googling "home suture removal" while in the office. Unfortunately my daughter was getting antsy and just wanted the stitches out. I went ahead and had them remove the stitches. I walked into the office at 7pm and walked out at 7:35pm. I can only imagine what the bill I'm going to get for 2 office visits (the initial stitches and the second removal) is going to be. I'm honestly scared sh&$less. This place does not provide their patients with good information, cannot or will not provide costs to patients, and is simply not good. I'm sure there are better places in the area. Do not recommend. read more

Very clean facilities. The doctor I saw was very nice and took time to explain my issue and the treatment plan. I would come back for minor issues in the future. read more

Stacie Swisher has been our physician 's assistant on multiple visits. She has excellent decision making skills. The wait time is minimal. So lucky to have this convenient center nearby. read more

Please save yourself time and money by not coming here. I went in because I was having symptoms of a UTI. They took my temperature and told me that I had a 100 degree fever, which I thought was odd because I didn't feel sick. They also had me lay down and they pushed down on my stomach. I had very slight pain, so they decided that I needed to be sent to the ER. We of course listened, but when we got to the ER they took my temperature and I did not have a fever which was the reason the doctor from Physicians Express sent me in the first place. So now we have to pay for our trip to Physicians Express, and we also owe $250.00 to the ER when we didn't even need to go there. We are only out $250.00 because Physicians Express use thermometers that don't work. We called them to explain our frustration, and to tell them that their thermometer was wrong and we should not have gone to the ER, but they did not agree and they said they like to be careful. I would say to avoid this place, and find an urgent care that has competent doctors with instruments that actually work. I am normally a very positive people, and try to leave positive reviews but I am very frustrated with my experience here and want to make people aware that they are using faulty thermometers. read more

I came in because I could not breath through my nose at all and felt like I was suffocating. The doctor took my in very quick (about 10 minute wait, even if that) The doctor examined me and sat down, told me that I had a sinus infection, explained how every part of my nose worked and how each medication would benefit me. I have never had such a informative doctors visit!! read more

First class establishment at every turn! From the front office staff to the X-ray tech, Physicians Express puts the care in healthcare. I was seen quickly and my issue was addressed thoroughly with clear and concise explanations. read more

My family has always been treated well by the nurses and doctors, but their billing practice and billing department leave much to be desired. If you want to feel strong armed like a loan shark, this is the place for you. Normally I'd say this is every right of each business to conduct themselves as they see fit, but when they haven't billed you yet, it's just wrong. My son saw the doctor on February 14th and Physicians Express submitted their claim to BCBS as normal. BCBS processed the claim and FINALIZED it on March 3rd saying we owed Physicians Express $138 (which I agree). My wife took my daughter in today (March 13) and they said they wouldn't see her until the outstanding amount was paid. It would be one thing if I actually had received an invoice or statement in the mail that I could have cross referenced to BCBS, but no - they wanted payment right now. If it's one thing I learned about all medical billing, it's that they make mistakes. I make sure that all invoices are cross referenced with an EOB - which brings up another point - this claim was so recent, that BCBS hadn't even completed an EOB. If this was a one time incident, I might just huff and puff under my breath and move on. When I brought my son in for that visit in February, they wouldn't see me until I paid the WHOPPING balance of $2.61 on my account - which as you probably have guessed - had already been paid but not applied to my account yet. When I called their billing department today to talk and complain, she hung up on me before I could even finish my sentence. I probably was a little angry, but I never used profanity or called names. It's their job to listen to a client and complaint - even if it's not what they want to hear. I called back immediately and miraculously she was not available. I left a message, but I'm not expecting a call back. If I do, maybe I'll start believing in their professionalism. I hope someone at Physicians Express reads this and realizes that they need to revisit their billing policies and practices. UPDATED 3/16/17 - No call back from their billing department. I finally received a statement yesterday for the $138, so if I wasn't paying attention, I would have double paid them. Speaking of double payment, let's see how honest they are in applying the $2.61 as a credit to my account. This will be my social experiment on the honestly of medical practices. UPDATED 4/14/17 - To add insult to injury, not only did they collect the full $138 when my wife and daughter were treated mid-March, but I just received a statement saying that it was never paid! I have the HSA credit card receipt sitting right on my desk right now! Please please please - get rid of your billing people! read more

After waiting over an hour at Sherman Urgent Care left and went to Physician's express. I thought I was in a different world Dr. Patel and his team of nurses were world class and treated my daughter start to finish in under 30 minutes and their attention to detail was second to none. A must see if you are in need of Ritz Carlton Medical Service. This was the best care ever!!! Thank you Dr. Patel for not giving anything less than someone who pays for healthcare the best service. #1 Physicians express is OUTSTANDING AND AMAZING! read more

I hate to do this because I absolutely love Dr. Patel. You will never find a better doctor. I originally gave 5 stars, but I just have to knock it down a star. The office staff, esp the techs, pct's, whatever you want to call them, are so unfriendly and uncaring. They just seem to have no emotion and it does affect the patients. All it takes is a smile or gesture, and they are as flat as they come. Also, about 6 months ago they had to do a test on my child and they lost it!! I'm so serious, they called and apologized. So we still don't know what she had. I was told by office staff it was mislabeled. If he retrains/gets caring techs i would def give 5 stars. Again, Dr. Patel is the best!! *for the review by "Sara G". I have never called anyone out on Yelp for writing a fake review, but really? First, there are no nurses there and second, the techs/MA's or whatever read more

I wouldn't even give them one star, physicians express is a rip off that can't keep their paperwork straight or their accounting. I wouldn't recommend this place to anyone. read more

Q: What's black and white and red all over? A: My face, after it got all jacked up. Although this joke is far from being funny, it's totally the truth. I came to Dr. Patel after suffering some of my more severe injuries. While I did visit the emergency room first, Delnor just didn't cut it (see review) and I awoke the day following my injury in extreme pain, and still bleeding from my head. Dr. Patel is probably one of the best people in the universe. Perhaps part of that coincides with the fact that he has a prescription pad, but seriously-- this man is great. He is very thorough and attentive, really listens to the patients and takes their concerns seriously. Also, he never made me feel bad or uneasy when I told him about what had happened, and he has some of the nicest nurses ever working for him. My first trip, Dr. Patel stitched up my arm, and head (which had already been stapled at the emergency room the night before) and was really gentle and kind while doing it. I HATE needles and was scared sh*tless but he was calm and didn't treat me like an overgrown child (although I was acting like one). He wrote me prescriptions, gave me a tetnus shot and ordered a CT scan (all of which Delnor had failed to do despite my extensive injuries). At this time, he also noticed glass fragments stuck in my scalp and dug them out, all while keeping me very calm. I returned to Dr. Patel a few days later, as I was having a lot of pain in my elbow. Apparently, there was also glass stuck in my elbow, which he numbed and then extracted. None of this was a walk in the park, but Dr. Patel made it as comfortable as possible. My last visit, he removed the staples from my head, which also wasn't actually as bad as I thought it would be. I think his caring and calm personality really helped to keep my emotions under control which made the whole ordeal much more bearable. I never felt like I wasn't important or that I was being rushed. It's rare to find a doctor like that these days, let alone in one of these "convenient care" facilities. I will be returning here for all non life threatening accidents and injuries and referring all others as well. read more

Dr. Patel is a fantastic, I have been to see him several times now and have always found him and his staff to be very helpful and competent. They are quick and the waiting room is clean and nice with a beautiful salt water fish tank. You do not need an appointment; simply walk in. A+ fantastic!!! read more

The services and professionalism I receive from the staff here are so good that I list Dr. Patel as my primary care physician. The waiting area is beautiful, has a nice play area for small children, water for waiting patients to help themselves to. The wait is NEVER long --- and even if you've waited for 5-7 minutes, the staff will come over and give you an update on how much longer they think it might be. Dr. Patel is very thorough, precise, and explains everything and gives opportunity for questions. On several occasions, he has called a day or two after my visit to check and see how I'm doing. What doctor today does that? And it wasn't his staff calling ---- it was him! The billing staff has always handled insurance billing, etc...with accuracy. Never any problems there. They also have some miscellaneous OTC items available to purchase right there on site in their little store which is opposite the check in counter. What a time saver for a busy mother who can't afford to be sick! Excellent experience! read more

Dr. Patel has correctly diagnosed conditions, cellulitis, and nerve damage, when my internist missed both. If I had not gone to him for other minor illnesses, i would have had permanent nerve damage resulting in foot drop. He suggested that I see an ortho-spine specialist, and I subsequently had surgery for a cyst pressing on my sciatic nerve. I had a dog bite on my lower calf, went to my internist, saw the PA who put a bandaid on it. I went to Dr Patel who diagnosed the firm, reddened area around the bite as cellulitis, put me in strong antibiotics, and kept me from progressing into sepsis (blood poisoning)! I am in the process of sending my records to him and using him as my primary physician! read more

I was very very unhappy today with this office. First of all it was literally 90 degrees in the waiting room. The receptionist was extremely rude! Then when we walked in there was no other people waiting, however; the people who walked in after us were seen first. When I asked why she said hmmmm well, they grabbed his paperwork first??? I'm like well we've been here for 10mins before them. She said rudely, well he's next. After finally getting into a room we waited over 20mins for a PA. I feel like the PA we saw could use some bedside manner classes. I used to love this place but really feel like it's gone down hill. I'm gonna have to try to find another urgent care facility that values their customer. read more

This is our families go to place when unexpected illness comes up. In and out in half an hour most every time. They are efficient and helpful. They prescribe medicines willingly that will help. Highly recommend for whole family. read more

Shameful customer service. A "Doctor"(using the term lightly) Reyes made my mother distressed and CRY during her visit. What doctor in their right mind does that to someone who's already suffering? Come here if you want to be emotionally berated for being ILL. Very unfortunate considering this is the first problem we've ever had at this location, and the nurses were sympathetic to us, but that is unacceptable. read more

Great office, comfortable waiting room, nice, caring staff and only a 15 minute wait for us. Open 7 days a week, it is great to be able to get care without going to an emergency room for minor issues. read more

My 4 year old son developed pink eye on thanksgiving. We went to PE and the wait was only 15 minutes (compared to Walgreens 3 hours if they could even squeeze us in then). The staff was really nice, patient and my son wasn't nervous at all. We will go back of we ever need to! read more

Horrible service tonight. Been here many times. Three people ahead of me and been here over 2 hours and havent even seen a nurse. Here with bronchitis and need breathing treatment and no service. Checked in a 435. This used to be a great place but hospital may have been better and delmor er is horrible. read more

Misdiagnosed me. prescribed antibiotics for a virus. chg'd me $180 plus the $60 I paid for medication that I didn't need. called them to ask if they could reduce their bill due to their mistake. they said no. read more

This place isn't a good value, and the front staff isn't very knowledgeable. I went in for an X-Ray. Front desk lady informed me of price and took my credit card for prepayment. She gave me a receipt after the end. Then she called me saying she didn't charge me enough. I told her that's her fault. They then sent me a bill. They always insist on the $150 "fee" prior to receiving any x-rays or anything else from the facility that may not require seeing the doctor. I will not return. read more

I made an appointment for 1215 waited an hour and was told there were three patients ahead of me still, I reminded them I has a scheduled appointment then admitted they skipped over me. I also got some imaging done which they refuse to give you results over the phone only to bill and get more money out of you. I got my results from a different Dr over the phone that everything was neg and normal, yet they wanted me to pay to get the results that are mine. Not right! read more

The customer service leaves a lot to be desired. Its my second time coming here and the office has some serious communication issues.