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webuyanycar.com

5.0 (2 reviews)
Closed • 9:00 am - 1:00 pm, 1:30 PM - 6:00 PM

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5 years ago

Helpful 4
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Love this 4
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4 years ago

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Drive Direct

Drive Direct

(52 reviews)

My husband and I bought a used 2022 Tacoma from here with almost all positives. We called before…read morecoming to verify availability, walked in, got keys to test drive in less than five minutes. Told our salesperson that we were ready to purchase when we came back and got into the full swing of it. Went back to see Jack to run through finances with no issue. He was very informative and helpful guiding us through the process. Vehicle looked almost exactly the same as it did online and drove great. Had been on the lot for about 3 weeks and needed a wash. Dealership was courteous and filled up gas before we drove off with it. About 3 hours from walking in and test driving to leaving with the keys.

This was one of the most frustrating dealership experiences I've ever had. I came in with a…read morepre-approval from my own lender, ready to purchase. My salesman was great--friendly and professional--but everything changed when it was time to finalize the deal. Instead of simply providing the purchase agreement, the finance team pushed me to apply through them, insisting it wouldn't impact my credit. When I declined and stood firm on using my pre-approved financing, they suddenly refused to sell me the car. Apparently, because they couldn't make additional profit from the financing, my business was no longer valuable to them. They basically are not interested in selling you a car if they can't add unnecessary charges and fees--which SUCKS and is horrible customer service. I've heard of dealerships doing this, but experiencing it firsthand was eye-opening. The sales manager's dismissive attitude only made it worse. If you're financing through your own bank or credit union, be prepared for pushback. Also, be wary of their financing tactics--dealerships like this often mark up interest rates beyond what the bank offers to increase their profit. While the staff was pleasant on the surface, their approach to financing was nothing short of predatory. I can't recommend this place to anyone and will make sure others are aware of their practices.

Lindsay Buick GMC

Lindsay Buick GMC

(38 reviews)

I go to check my payoff amount from time to time through the myGMC app - the moment I do, I get…read moreblasted / bombarded with your scripted CRM spam emails, your scripted CRM text messages, your scripted voice messages from Morgan of their BDC department. Morgan, if you actually paid attention to the notes you supposedly put onto my account the previous time you did this, none of this would be happening. The first time she did it, I understand but politely asked her to please stop; it happened a second time and wanted to blame it on "system errors" and that she would be sure to put notes into the system not to contact me anymore. Well, guess what everyone, I checked my pay off last night at 7:03pm EST last night, and within 2-4 minutes later, the text messages, emails, and phone calls started YET again for the 3rd time. I've been more than polite asking not to be bothered and you still can't seem to comprehend so here's this public message, STOP CALLING ME Morgan (I truly hope this public request of mine will finally break through your incompetence). Each time this continues on your behalf, you're merely leaving footprints and a paper trail to better this case. Riddle me this, why would I want to continue to do business with a company when their BDC department can't respect a person's (previous customer's) simple request? This speaks volume and goes to show you truly don't care about your customers. I've now asked twice prior to this most recent encounter, and yet you still bother me! When a person checks their payoff and you immediately contact them, is that not borderline stalking? When a customer asks twice not to be bothered anymore and they go to check their payoff and you contact me again for the 3rd time; does that not constitute as harassment? I've asked not to be bothered/contacted numerous times, but yet, here we are. YOU are the reason why I will not be coming back. Kudos to you Morgan.

Complaint about Deceptive Sales Practices at Lindsay Buick GMC…read more Today, I found myself in an AWFUL situation that strongly resembles fraud and deceptive business practices. On March 28, 2025, I called Lindsay Buick GMC to discuss purchasing a Buick Envista (VIN: KL47LBEP5SB103388). They confirmed the price and sent me an offer. I informed them that my wife was busy today, but I could come in and leave a deposit, and we would return together tomorrow. Michelle told me that they don't accept deposits, and we agreed that I would come in to purchase the car at 11:00 AM that same day. On March 29, 2025, at 8:11 AM, I received a text message from the dealer confirming the appointment, and I replied that I would be there to pick up the car, possibly even earlier. I arrived at 9:30 AM, filled out the test-drive form for the vehicle with VIN KL47LBEP5SB103388, and Michelle took me to the car. After the test drive, we started processing the paperwork. However, when Michelle presented the documents for signing, I noticed that the price had been changed from $24,785 to $26,625. I asked to see the car again, and I discovered that the vehicle had been swapped for another one (VIN KL47LBEPOSB131020) without any notification. When I asked what was going on, Michelle went silent and then said that my car had been sold earlier that morning. I immediately doubted this, as I had received a confirmation text from them at 8:11 AM, and I arrived at 9:30 AM. Later, the sales manager admitted that they had sold the car the day before. From that moment, the situation took on the form of outright fraud. They lied to me and intentionally misled me to get me and my family to come in. They provided paperwork for a test drive on a car that had already been sold and falsely claimed it was still available. When I asked how they could have sold my car, the sales manager replied, "It's our car, and it's your fault you didn't leave a deposit." This contradicted Michelle's statement the day before, where she assured me that a deposit was not necessary despite my repeated offers to provide one. I asked them to honor the original price for the car, but they refused, stating that money was more important to them than their reputation. Selling the car to another customer the day before, then contacting me to deceive me into coming in, presenting paperwork for a car that had already been sold, and trying to get me to sign new documents with an increased price -- this is fraud under federal and Ohio state laws. This is a tactic aimed at exploiting trusting customers who believe car dealerships, but know this: DECEPTION OCCURS AT EVERY STEP in this dealership. I will file a complaint with the Better Business Bureau (BBB), the Ohio Attorney General's office, and the Governor of Ohio, providing all evidence for an investigation. I will take screenshots of my review, and if you try to remove it, I will repost it along with those screenshots. I urge senior management to investigate this horrifying situation and take appropriate action. Legal Aspects: * Fraud: Under Section 18 U.S.C. § 1341 (Federal Mail Fraud Statute), fraud is a federal offense when fraudulent schemes use postal or telecommunications services. Additionally, the Ohio Penal Code (Ohio, Section 2913.01) criminalizes theft, fraud, and other deceptive practices. * Deceptive Practices: Under Ohio's Consumer Sales Practices Act (Ohio, Section 1345.02), businesses are prohibited from engaging in deceptive or unfair practices when conducting transactions with consumers. The dealership's actions may violate these provisions if they deliberately misled me about the availability or price of the car. * Breach of Contract: If a contract was made with specific terms, such as an agreed-upon price for the car, and the dealership altered those terms without proper notification or consent, it may be a breach of contract under Ohio state laws.

webuyanycar.com - carbuyers - Updated May 2026

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