I paid $7,000 upfront for dental work, and ended up with gluing my broken teeth in every day…read more
I went to this dental office in Oct/Nov 2024 for crown repairs on four teeth and to replace both my upper denture and lower partial. I paid $7,000 upfront, expecting quality care and a functional result. What followed was seven months of pain, delays, and disappointment.
The crown procedures were excruciating. The anesthesia wore off within 15 minutes, and I was injected multiple times. At one point, I was told I had reached the maximum allowed and still wasn't numb--yet the drilling continued. My jaw swelled and bruised for weeks after each visit. I've never experienced this level of pain with any other dental provider.
Next came the denture work. The team attempted to modify my old lower partial to fit around the new crowns but broke a clasp in the process, making the partial unstable. They made a temporary one, but it didn't fit properly. For months, I had to rely on gluing my old partial in daily (and still do see end of review) using Poly Grip while waiting for the new dentures.
Over the next six months, I had numerous appointments for wax try-ins to select the proper teeth. Each visit brought new issues: the wrong shade, incorrect size, misaligned center line, etc. Six months in, they finally found a match that worked.
When the final dentures were delivered, I noticed something shocking: they had no back molars. None. Every denture I've had before included back molars, which are essential for chewing food.
I made another appointment and brought my husband along. We met with a dental assistant, explained the issue, and showed her my previous denture sets--all of which had molars. She seemed confused by the omission and called in the lab tech. We explained that four molars (two on top, two on bottom) needed to be added. She agreed and went to get the dentist.
When the dentist entered the room, he immediately launched into a hostile tone. His voice was raised, and he accused us of being "too tense." We had said nothing more than, "We'd like the four molars added." We were calm, but he claimed he didn't like our tone. He then stated that he didn't understand the issue and that I "needed to learn how to chew."
To try and deescalate the situation, I softly said, "I would please like my four teeth put in my denture plates." His response "There you go--that's all you needed to say," delivered with dismissiveness and blatant condescension.
He left the room. My husband and I sat there, stunned by his behavior.
The lab tech and assistant returned, apologetic and professional. I showed them again what needed to be added. They confirmed the plates would be ready in three days.
Three days later, I picked up the dentures. Yes, the molars had been added. But after all this and 7 months into this, the dentures still did not fit properly. At this point, I was exhausted, emotionally drained, and completely done with the entire process. I left with the poorly fitting dentures and decided to seek help elsewhere.
I found a denture repair clinic 1.5 hours away--Quick Denture Repair in Tavares, FL--and saw a gentleman named James. He was professional, respectful, and most importantly, skilled. He successfully repaired the top denture plate so that it now fits properly.
Unfortunately, the bottom partial has a metal frame and was not salvageable for repair. As a result, I've had to come up with my own workaround: I now pair the newly repaired top denture with my old lower partial--the one the original dentist's office broke--and glue it in every day. While far from ideal, it's the only solution I've found that allows me to chew food without any discomfort.
After 8 months, multiple appointments, and over $8,000 spent--including $1,260 for outside repairs--I left the original dental office with ill-fitting dentures and no lasting solution. It was the most painful and frustrating dental experience of my life. Along with being out all this money and not having a functioning set of new dentures. I absolutely do not recommend this practice.
