Not responsive and still losing mail. We get checks for our business. They have lost checks, sent…read moremail back. Clients will call and tell us they received their check. The checks we undiverable. We have had this P O box for a year. Iam at my wits in? What are we spending money for?

My mailman has not been on our street all week so we haven't received our mail. We hear him when he…read moredrives up and down Inca NE and he hasn't been here at all this week. What is the reason and when is heboing to deliver our mail? We are waiting on a check.

This is the post office across the street from my house, and as an avid letter writer with several…read morepen pals, I am in here ALL. THE. TIME. They always have patience and answers for my many postage questions ("How much does it cost to send a non-machinable letter to Argentina?", "Where can I find the Robert Panara Deaf Education stamps?", "Do I have to include 'China' in the address of a letter to Hong Kong?") To top it all off, this is where Kelly, my mail carrier, is based. Kelly is amazing. She goes WAY above and beyond. I'm going to paste in a story of a mail SNAFU that happened to me about a year ago. If you don't want to read a long explanation of why Kelly is amazing, feel free to stop now and just know this post office is a damn good one. Okay buckle up because this is a rollercoaster of a story: I spent the last two weeks hand-addressing (in calligraphy) 80 wedding invitations. They were beautiful. This morning I put them in the mailbox before I went to work - I was so excited to finally get them out to my family and friends. I even put in a card with a small gift for my mail carrier, thanking them for managing my invitations. When I got home, I found a note in my mailbox from my mail carrier (an amazing woman named Kelly), explaining that she had found my mailbox open and empty. Later on her route, she had found some of my invitations, a few open and wet on another street in our neighborhood. She left her phone number and told me to call her when I got home. I was so freaked out - clearly my invites had been stolen. When I called, I was in a bit of a state, crying because of how much work I put into hand lettering all the envelopes and thinking that many would be lost. Even though she was off for the day, she went back to her post office to pick up what she had managed to find and bring them over to me. They were ALL THERE! I have to re-address a few, but they were there! It turns out that another kind soul (a nice man named Martin) found them stacked on top of a big group of mailboxes near his home a few streets away from ours. He collected the ones that had blown away and put rocks on top. Then he explained what had happened to Kelly the mail carrier who related it to us. I can't believe the crazy rollercoaster of emotions I've been on since I got home from work today. I was so unbelievably angry that some cruel person would steal 80 wedding invitations just to look for money. Then I was relieved and amazed at the kindness of my neighbors (Kelly lives nearby too). Faith in humanity restored! Also, from now on, I will take important things to the post office when I need to send them.

Rude counter lady. Don't recommend going here…read more I thought she was discriminating toward races but turn out she just rude to everyone. She's definitely hate her job LMAO. You don't throw package at your customers. Never can get better with that attitude.

This location was woefully understaffed on my particular visit today…read more My concern was for a parcel that was not delivered to me because I wasn't at home. As our queue moved, the gentleman and his associate did their best to handle customer requests. They tried to keep things cool but I could hear a lot of tension in their dialogues with the customers. The two men seemed unfamiliar with basic details such as the address of the store. At least twice, I heard one man comment on the theme of "young people won't work for X dollars an hour anymore". Are UPS workers so demoralized now that there are not enough to help out? Obviously they're not on strike (i.e. no political statement -- that would be a dinosaur in 2026). When I asked for help to find my parcel, the gentleman calmly gestured to a pile of parcels behind the desk stretching into the next room, helpless. His opinion was that my carrier did not leave a pink slip requesting redelivery and was "lazy". Despairing of a redelivery attempt, I asked if my parcel would be safe until somebody would be able to help me locate it. Then the gentlemen, with the most deadpan manner said, "we will leave the doors unlocked and all the homeless will come in". Crediting him with a sense of humor despite his helplessness, I remain deeply concerned about the safe delivery of parcels in our local community in Albuquerque NE Heights. UPDATE 8/20/26: Parcel was safely delivered to me, on the redelivery attempt. I did not attempt to revisit the UPS Store in the morning as planned, because I was fortunate to see, from the UPS Tracker information linked to my order, that my parcel was once again out for deliver. In the light of what happened the previous day, this event had a miraculous appearance.

I have been a customer at this store since 1990. Before it was a UPS Store, it was Mail Boxes Etc…read more It has become very obvious in the last 2 weeks that the two men who have taken over the customer service or perhaps are new owners, are definitely in the WRONG job! Today when I arrived, the customer line stretched from the counter to the entrance. One man chastised (cussed?) out a customer while the rest of us waited.in line. I dropped off a return to Amazon. The clerk finally got the return processed. I went to my box to check mail & received a delivery notification from Amazon. As I started out, the clerk motioned me back to the counter & wanted to know why I returned it in the (original) package. I explained that Amazon wanted the original package, tags, etc to the product I had purchased. Then he wanted to know what was in it. I told him I was returning a pair of shoes & that he could open it because it was NOT sealed . I also showed him my delivery notification of a new PKG received today & asked if I could pick up that one. The other clerk said they did NOT have time. "Couldn't I see how busy they are"? Meanwhile instead of helping his customer, he proceeded to chew me out & told me to return by 5pm today. I came home wondering why those 2 old men were in charge? Inefficiency, poor housekeeping, nasty customer service like they provide, and derogatory language are causing me to rethink keeping my address at that store. What ever happened to the young men & women who were so delightful, efficient, & caring?? If these two men are owners, GOD BLESS UPS! If they are employees, then they have failed in training and are in the WRONG job!

I like that this post office has a kiosk to buy stamps and mailing things out can be quite easier…read morethan most other post offices, but if one is picking up mail or anything else, one has to wait forever. I came in yesterday because I paid for a mailbox online and was going to get the key, but the woman at the desk was very rude and wouldn't give me the key because my driver's license had a different address. I showed her my renter's lease and identification but she said that she couldn't help me. I couldn't get a better reason than that, and it frustrated me, so I left. I haven't had my heart race in annoyance before, and I needed to get out of her negative energy. So, I left. I have to get a mailbox soon, so I have to go back, I just hope that I don't run into that again.

Just came from this post office and seeing so many or reviews of this office justifies my…read moreperception. It's the first time I've had to deal with the staff, and ask three of them added to a colossal non service experience. They might as well get rid of the humans here since their only purpose is to direct you to the kiosks....I generally use kiosks, and prefer when possible to do so, but I'm this case there were lines in front of both, so I thought I'd try a human. Now I now better at this location.

I hate going to the post office for the same reasons I hate going to MVD to renew my license. I…read morehate waiting and the employees seem unhappy working there. However my experience today was wonderful. The service was quick and friendly. The postal worker greeted me as I walked in and was cheerful as he assisted all of us in line. I will definitely be back to this location.

This post office is the best one I've been to in New Mexico!…read more Service is super friendly and efficient, so basically you feel like you're anywhere but a post office! It's usually the same gentleman behind the counter, and he answers questions with patience and a smile. The building is very small so there may be a few services this location doesn't do but so far everything we've needed (including sending registered mail) has been a breeze, and they do have P.O. Boxes. The building is actually on 4th Street so its easy access and parking is along the North side, as well as in the lot behind. Note they're closed for lunch from 11:30-12.

My fav post office to go to, they are always so quick and efficient. On top of offering great…read morecustomer service. I always love to buy unique stamps to mail my nephews cards and they have a variety. Thank you postal workers!

This place is slow, and they suck . Like what are you guys doing? There should not be a huge line…read moreand only 2 old ass people working the counter. Crazy stupid inefficient, get someone over here to help you ffs

Soapbox dictum for the day: Forty-nine cent…read more Not 50 Cent, 49. Go on, give me one freakin' thing you can buy, nowdays, for forty-nine cents. Indeed, in 2015, that one thing would be a postal stamp which, attached to an envelope, can travel from New Mexico and arrive hand-delivered in New York City a few days later. Having a good time at the White Sands National Monument? Tell all of your Manhattan buddies about it, on a postcard, for 34 cents. Now, do tell, why the Postal Service has been shouldered with the obligation of funding their employee pension plans for the next 75 years. The next time you FedEx, ask 'em for the 49 cent deal. The only time I hate dealing with the Post Office is over the holidays. I came to this location recently and stood in line for, oh, maybe ten minutes. The employees were incredibly friendly, knowledgeable and helpful, as usual. The place offered everything any proud American could ask for, every package and shipping option imaginable, and a huge array of PO boxes. Self-service postage machines, hourly mail box pickup, the facility was clean and ordered, streamlined, including my favorite aspect of this age-old industry: the "You're Next" agreement. Essentially, this ritual involves the unprepared consumer (me) approaching the desk with unprepared or unfinished shipping materials which require a little work before they're sent off. I was told, as usual, what I had to do, and was guaranteed the next spot in line when I finished my business. I love this unspoken rule. And if the Federales ever try anything shady (i.e. privatize the mail service), I'm going Postal.

This post office was not clean. Understaffed. 1 clerk and a line that was 15 deep. I will say…read morethe clerk keep a smile on his face and was very polite. The outside..... unkept and panhandling.

Why would there be a post office location on Google maps Apple Maps all that stuff to go out of…read moreyour way to send something out but this location doesn't mail anything out and I'm not even sure why place like this would exist. What are your services? What do you do there's nobody working here that I can mail a package off

Stevens the best! He went out of his way to help me get my package when I couldn't be home to sign…read morefor it.

The employee greeted us right away and took care of us efficiently and quickly. If you are short…read moreon time and would like to send a gift this is a perfect one stop shop. You can purchase a greeting card, gift card and ship it from here.

Can't get ahold of anyone on the phone. I've called 4 times and it just times out and hangs up on…read moreyou.