This is going to be super quick. Went to get keys for the house we moved into. Super super quick…read more very friendly staff, and had no issues. Easy peasy. Easy identification used and was in and out (like 10 minutes). Probably one of the shortest trips to a post office I have ever had. First one ever in New Mexico.

OK, so it's time to renew my passport, and the Bernalillo post office is one of the locations that…read morecan help facilitate this process. I just called to confirm, and the young lady that I spoke with could not have been more helpful! She told me the correct website to go to and download my PS82 form...she went over everything I needed to bring to Renew my passport... and she answered all the other silly little questions that I thought were important... She was patient, courteous and professional... What the hell else can you ask for!?! Well worthy of a five-star review in my opinion!! Thank you.

Required a passport, my first. Picked up the paperwork here, went home and filled everything out…read moreCollected all the required documentation Then made the appointment back here for the finalization. Arrived a bit early on a Friday afternoon Waited until Susan called us up Super nice lady and very patient Of course i had to get a fresh document and fill it out again because i did it wrong, Susan said "no problem " Happens all the time. Susan took the picture and got everything together to send off Sending original documents is un-nerving But Susan made the whole experience bearable Five stars to Susan. Awesome job!!

horrible service, my mailman leaves packages in the locker and the key won't work. today the key…read morebroke off in the lock and I can't get 3 packages. I have told the mailman it won't work and he said it works for him. Well let him dig the broken key out and deliver my packages. I have called the post office in Rio Rancho about 20 times today and of course no one answers the phone. Terrible Service and NO help!

I hate going to the post office for the same reasons I hate going to MVD to renew my license. I…read morehate waiting and the employees seem unhappy working there. However my experience today was wonderful. The service was quick and friendly. The postal worker greeted me as I walked in and was cheerful as he assisted all of us in line. I will definitely be back to this location.

This post office is the best one I've been to in New Mexico!…read more Service is super friendly and efficient, so basically you feel like you're anywhere but a post office! It's usually the same gentleman behind the counter, and he answers questions with patience and a smile. The building is very small so there may be a few services this location doesn't do but so far everything we've needed (including sending registered mail) has been a breeze, and they do have P.O. Boxes. The building is actually on 4th Street so its easy access and parking is along the North side, as well as in the lot behind. Note they're closed for lunch from 11:30-12.

I was able to get ForEver envelopes i had know idea about them until I visited Virginia you do not…read moreneed a stamp for them just mail them out but they are pricey than a regular envelopes I do not care though it takes the hassle out of needing stamps.....

How many stars can a post office get? I don't know how bout 4. Clerk seemed nice. Place was clean…read moreand not busy which gets props from me. Hate hate hate standing in line at post office. Nice location and easily accessible by parking lot. And it's close to a favorite beer spot of mine. So that's a double plus.

Excellent small post office. Very convenient and friendly service…read more A pleasure to use

why don't they answer their phones! I can never get ahold of them! Also, they mix up my mail in the…read morewrong parcel or it goes missing! This is a small community, why all the drama?

I was unaware that my package that was being delivered required a signature and I was at work so I…read moremissed the delivery. They left a slip on my door which I then used the link provided to reschedule to be redelivered on a day I would be home. Not only did I waste my whole day waiting for a package that was never redelivered, I filed a complaint online. Someone reached out to me via email and phone call telling me to come to the post office to pick it up. I drove to the post office where they said my package was not there and asked me to provide my contact information so that they could call me if the carriers found my package. A week went by with no phone call. I then checked my tracking number again and it said it was being sent to the original sender... I called customer service and told them that I was never contacted that my package was found, and they told me to drive back to the USPS office to see if it hasn't been shipped off yet. I went to the USPS office and once again they said they couldn't locate it and that it was probably already shipped back to the sender. I contacted the sender and she said she could ship it back to me but that I would have to pay for shipping, it was $60 since it was from out of the country... I continued to contact customer service and ask if they would be able to reimburse but to have my package shipped back to me again. They said there was nothing they could do since it was already shipped back. I already paid $60 to have it shipped the first time and will now have to pay another $60 for it be shipped again... who knows if i'll even get the package once it's delivered for the second time. The package is worth over $300. This place sucks do not recommend.

United States Post Office, Rio Rancho, NM - employee John B deserves the strongest, and most…read moreappreciated kudos and thanks of all time. After mailing a very important package to China, paying a high postage amount, then losing the receipt 5 minutes later, I returned to the Post Ofc searching the grounds to see if I dropped it. What a disaster because the package was extremely important and had to be tracked. After speaking with Supervisor Mel (rude, impersonal and uncaring), who finally directed me back to Mr. Brown who searched the computer and reprinted the receipt. Thank you Mr. Brown - you saved me from what could have been a horrible experience had the package not made it to China. You are a wonderful shining star!

Self serve kiosk saves time, and staff are helpful and efficient when I need full service.read more

open on time!!! its 0903 & they are still not ooen...be professional you govt organization.read more

It's been a minute since I've found myself visiting a post office. After this experience I can't…read moreimagine why. I normally don't like to leave negative reviews but this experience left me so disappointed. I had to send a package out for something I sold. I had a prepaid label. Sure I could've dropped it straight in the drop off but I wanted a receipt to have proof I sent it off in case there's any discrepancies later. The staff was very rude. They refused to help me instead referred me over to the kiosk. The kiosk wasn't scanning my package and wouldn't let me get a receipt. Again I got in line for the person to send me back. I told him it didn't work and so he told me he'd meet me at the kiosk. At that point it was like I was asking him to climb Mount Everest or something because I could tell he didn't like I bothered him to do his job. He met me at the kiosk and basically acted like I was an idiot and did everything on the screen I'd done previously. Afterwards I tried scanning the package. It didn't seem to want to scan at first. Finally it scanned and I got my receipt the guy then took off. Horrible customer service! I'll definitely avoid coming to this location next time I need to send something out since no one there clearly wants to be there. I get better service at Walmart sadly.

If I could give less than one star I would. I have tried to reach them by phone mutiple times at…read moredifferent times of the day. They do not answer the phone ever. Several times Ive had tracking show that a package was delivered to the Los Vigils community box and they werent there. One time 5 packages were tracked on the same day. None showed. I filed an APD report and one with USPS. I left letter to the mail carrier informing them with copies of the reports. The day after all 5 packages showed up. 8 full days after tracking showed they arrived. This has occured more than once. Its not to hard to figure who us stealing the packages or not doing their job is it?

They're always really friendly. I drop off packages daily and they are always welcomingread more

An 1 is 1 star too many. Thought I had given this place a review the last time I was there. Been…read morethere 2 times this year. Same RUDE OBNOXIOUS NASTY employee. Asking a question or for service is obviously annoying not what he wants to do. You almost think he goes out of his way to be rude if I hadn't had him the last time I was there. Attempted to talk to the manager...actually not much better.....and then, unfortunately, I went to their level. I have lived in this village for 33 years... we use to have wonderful people there. I will NEVER ago back into that obnoxious rude place again. Time to get rid of the US postal service employees..private business will handle it better and be helpful and respectful...and make money at it.